Meet Our New Executive Director

We are proud to introduce our new Executive Director, April Mayberry. Having served as The Village at Brookwood’s Licensed Nursing Home Administrator since 2018, April is a familiar face to our residents and their loved ones. On August 22, April took the helm of our community, and we’re excited about what the future holds under her leadership. She also will continue as our Licensed Nursing Home Administrator.

What path did you take to get to Burlington and The Village at Brookwood?

I grew up in Burnsville, N.C., on a Christmas tree farm. I received a Bachelor of Science in Recreational Therapy from Western Carolina University. I am married and have two beautiful children – Jude (4) and Nora (1) – and we live in Greensboro in the historic Sunset Hills neighborhood.

Prior to joining our parent organization, The Well-Spring Group, I worked in the for-profit world with Genesis Healthcare as a Nursing Home Administrator and in various other roles for 20 years.

My experiences with my grandparents are what solidified my interest in and shaped my career path. I love hearing the stories and the life experiences of older adults. They have so much to offer us if we just listen and observe.

How is The Village at Brookwood different from other senior living communities?

The culture and family-like atmosphere – everyone is so friendly and welcoming at our community! My fellow team members and residents feel like extended family. In the forprofit world, the focus is on the resident census and revenue. It is a breath of fresh air to serve at a place that is focused on people and culture and provides the best experience and best quality of care to older adults.

What is a Licensed Nursing Home Administrator?

To become a Licensed Nursing Home Administrator, you must submit your application to and be approved by the N.C. Long-Term Care Nursing Home Board. Once approved, you complete lecture classes, an Administrator In Training (AIT) program, which is typically a 24- to 50- week internship at a skilled nursing facility under the direction of a licensed administrator, and submit weekly and monthly reports to the board. In addition, all applicants for licensure as a Nursing Home Administrator must pass the National and State Boards.

This year, The Village at Brookwood received a Zero Deficiency Rating. What is that, and why does it matter?

Our Health Care unit is regulated by the Division of Health Services Regulations (DHSR) and Centers for Medicare and Medicaid Services (CMS). With that comes annual recertification surveys to review systems and processes; interview staff and residents; observe nurses completing medication passes and resident care; review of infection control practices and protocols; and a number of other operational components.

Attaining a perfect score – zero deficiencies – on an annual survey is one of the highest accomplishments that all administrators and skilled facilities strive for. Skilled nursing facilities that are certified with Medicare or Medicaid are also part of a 5-star rating system designed to give seniors and their families a clear picture of a community’s quality. The result of a facility’s survey is averaged into the overall 5-star rating. Because The Village at Brookwood received zero deficiencies, we maintain our overall 5-star rating.

Finally, are you excited about your new role?

Yes, I am! As I said, The Village at Brookwood is wonderful. This summer, The Well-Spring Group, which had managed The Village at Brookwood for several years, acquired this community. Well-Spring has many aspirational plans for Our community, and I look forward to helping lead us to those future accomplishments. It’s a thrilling time to be the Executive Director here!