Cisco IP Telephony 300-075 Implementing Cisco IP Telephony & Video, Part 2 v1.0 Š 2003, 2001, Cisco Systems, Inc. All rights reserved.
1
Agenda
• What is IP Communications? • Why the IP Communications Success? • Cisco IP Communications Components Today
• A Look to the Future https://www.pass4sureexam.com/300-075.html Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
2
Agenda
• What is IP Communications? • Why the IP Communications Success? • Cisco IP Communications Components Today
• A Look to the Future https://www.pass4sureexam.com/300-075.html Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
3
TDM PBX Architecture Mainframe cabinet Voice Path (TDM) Proprietary Processor Card(s)
Signaling Path
Proprietary interface Applications (Voicemail/IVR)
Proprietary TDM Switch Card(s) Proprietary interface Proprietary Line Card(s)
Proprietary Trunk Card(s)
PSTN Proprietary terminals
Presentation_ID
Proprietary interface
Š 2003, 2001, Cisco Systems, Inc. All rights reserved.
Standard interface
https://www.pass4sureexam.com/300-075.html
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IP PBX Architecture High Availability Server
Voice Path (TDM)
Call Processing Application
Signaling Path
Standard Processor
Standard OR Proprietary Interface
Applications
IP TCP/IP Network
IP to PSTN Gateway
PSTN
IP IP phones and PC applications
Presentation_ID
Standard interface
Š 2003, 2001, Cisco Systems, Inc. All rights reserved.
Standard interface Standard interface
5 https://www.pass4sureexam.com/300-075.html
Practical Example Migration – Before IPC Installation Legacy TDM PBX
Branch 1
Inter-site Calls
EKTS/ PBX
Legacy VM
IP WAN
Branch 2 EKTS/ PBX
V
PSTN/DSN
Branch (n) EKTS/ PBX
Other Apps Server(s)
Central Site Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
V
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Practical Example Migration – After IPC Installation Branch 1
Inter-site Calls
Cisco CallManager Cluster
IP WAN Unified Messaging Server(s) IP-IVR Server(s)
Branch 2
V
PSTN/DSN
Contact Center Server(s)
Branch (n)
Other Apps Server(s)
Central Site
V
https://www.pass4sureexam.com/300-075.html Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
7
Agenda
• What is IP Communications? • Why the IP Communications Success? • Cisco IP Communications Components Today
• A Look to the Future https://www.pass4sureexam.com/300-075.html Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
8
Where Is IP Communications Today?
• In the last 18 months, all major communication suppliers have announced that their nextgeneration products will be based on IP • For many businesses, it is no longer a question of If, but When • The business case for IP telephony is increasingly driven by measurable gains in enduser productivity
Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
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IP Communications: Here and Now
Timeframe to Begin Implementing IP Telephony 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
77% 44%
16%
2000
2001
Source: InfoTech, 2002 Presentation_ID
84%
2002
2003
Market Demand By Industry Segment 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
Percentage of sites that are “very likely” to deploy VoIP within four years 38%
34%
37%
26%
Financial/ Services/ Education/ Insurance Retail/ Utilities Government Manufacturing Wholesale
https://www.pass4sureexam.com/300-075.html
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
40%
10
Over Half of US Businesses Using IP Telephony Percentage of US Enterprises Using IP Telephony 80%
60%
The “First Chasm” to Conduct Initial Trials of IP Telephony Has Essentially Been Crossed
54%
40%
40%
20%
67%
20%
16% 8% 3%
The “Second Chasm” Between Initial Implementation and Committed Migration
0% 2000
2001
2002
2003
2004
At Least 1 Site Source: InfoTech, December 2002 Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
More than 5 sites 11
A History of Voice Technologies at Cisco Cisco ships 1,000,000th IP Phone and 1,000,000th Unity Mailbox
Cisco Ships Personal ISDN Router with POTS Cisco Releases Voice/Data Routers
1995
1996
1997
First VoIP Call from Space Using Cisco SoftPhone
1998
1999
2000
Selsius Acquisition— IP PBX, IP Phones StrataCom Acquisition— Voice Over Frame Relay Presentation_ID
Cisco Enables Largest Public VoIP Network at China Unicom
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
2001
2002
539 Voice Patents Granted or Pending; RFCs on SIP, H.323, and MGCP 12
Cisco IP Communications Installations Worldwide • Cisco has shipped over 1,600,000 IP phones • Over 6,700 IP communications customers worldwide • Cisco Systems, has 35,000 employees using IP telephony worldwide—over 130 PBXs replaced globally • Cisco Executives, including all CXOs, using Cisco IP Phones • IP Telephony Market leader with 52% market share (Synergy Research - 2002)
Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
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Must Haves: Reliable, Scalable, Accessible Service Communications Grid
Electrical Grid
Call Agent PSTN Gateway
Highly Available Exponentially Scalable
IP Phone
Universally Accessible App Server
Presentation_ID
Š 2003, 2001, Cisco Systems, Inc. All rights reserved.
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The IP Communications “Hierarchy of Needs” “Give me a productivity edge over my competition” “Help me work across boundaries inside and outside my business” “Let me communicate any time, from anywhere” “Work smoothly with what I have” “Help me save money”
Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
Progressive Productivity Enhanced Collaboration Business Virtualization
Legacy Integration
Transport Efficiency
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How Do IP Communications Drive Productivity? IT Staff Faster moves, adds and changes
X
Decreased reliance on external vendor services
X
End users can complete more tasks without assistance
X
Less time spent managing spares for multiple brands
X
End User
Less time checking voicemail because calls follow user
X
Improved telecommuter productivity
X
Ubiquitous access to PBX features for mobile workers
X
Access Access to to PBX PBX features features at at remote remote sites sites
X
Source: Sage Research, September 2002
https://www.pass4sureexam.com/300-075.html
Presentation_ID
Š 2003, 2001, Cisco Systems, Inc. All rights reserved.
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Still Looking for the Killer App?
Conference Manager
Inventory Check
Flight Schedule
Employee Directory
Stock Ticker
Purchase Reqs
Outlook Integration
Room Service
Advertising
Emergency Bulletin
Wake-Up Service
Headline News
Time Cards
Class Registration
Local Attractions
Employee Benefits
Unified Messaging
Shipment Tracking
Account Codes
Phone Call
Presentation_ID
https://www.pass4sureexam.com/300-075.html
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
© 2001, Cisco Systems, Inc. All rights reserved.
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Agenda
• What is IP Communications? • Why the IP Communications Success? • Cisco IP Communications Components Today
• A Look to the Future https://www.pass4sureexam.com/300-075.html Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
18
Cisco’s Comprehensive Voice Systems Portfolio Call Control
ICS 7750
Applications
BTS 10200 MCS 7835
2400-SRST PGW 2200
Conference Manager IP Contact Center
4500 Series
Endpoints
Personal Assistant
Catalyst Switches
3550 Series
6500 Series
2950 Series
Unified Messaging
Gateways
AS5400 7900 Series SoftPhone
Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
ICS 7935
2400/2600/ 3600 Series
Catalyst 4200
MGX 8850
19
Cisco IP Phones and Terminals
7902
7935 7905
7940 7920 7910, 7910sw
ATA186/188
VG-248
7960 Softphone
7912
Basic IP Phones Presentation_ID
Mid-range IP Phones
Š 2003, 2001, Cisco Systems, Inc. All rights reserved.
Special Function IP Phones
Station Gateways 20
Agenda
• What is IP Communications? • Why the IP Communications Success? • Cisco IP Communications Components Today
• A Look to the Future https://www.pass4sureexam.com/300-075.html Presentation_ID
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
21
The Future • Executive Phone Sets
• Integrated Web Services • MLPP • Security
• Video • Wireless • SIP • … and an end-to-end solutions focus to derive even more value from all network components Presentation_ID
https://www.pass4sureexam.com/300-075.html
© 2003, 2001, Cisco Systems, Inc. All rights reserved.
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https://www.pass4sureexam.com/300-075.html Presentation_ID
Š 2002, Cisco Systems, Inc. All rights reserved.
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