640-461 Cisco Voice And Unified Communications by pass4sureexam

640-461 Introducing Cisco Voice and Unified Communications

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Cisco Jabber Web SDK – Maximize Your Business Portal By Enabling Collaboration

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Required GAAP Reconciliation and ForwardLooking Statements The Cisco products, service or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Ciscoâ&#x20AC;&#x2122;s World Wide Web server at http://www.cisco.com . Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions. https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Session Abstract ď&#x201A;§ Rabidly and easily add Presence, Chat, Voice, Video, Messaging and Web Conferencing to web applications to help automate workflow, increase productivity for your end users and add incremental value to your Cisco collaboration portfolio

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Agenda  Introducing the Cisco Jabber Family  Add Cisco Collaboration to Enterprise Web Applications ‒ Why? What’s in it for you? ‒ What? Use case examples of what’s possible ‒ How? Hello World! Chat it, speak it, see it. Add voice, video, im and presence to a webpage in 10 minutes

 Portal Tour

 What’s next for the Jabber SDK

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Introducing the Cisco Jabber Family

Cisco Jabber Addressing challenges traditional tools don’t address

Business Challenges • Make distributed

workforces more productive • Improve processes, speed

issue resolution

IT Challenges • Evolving employee

expectations, purchase models • Leverage investments • Ensure security and

• Increase efficiency

compliance • Control costs

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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PC & MAC

Android & iOS Tablets

Smart Phones

Explosion of Mobile devices BRKCDN-1003

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Video Becomes Pervasive BRKCDN-1003

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Cisco Jabber

All-in-one UC Application

Collaborate from Any Workspace

 Presence & IM

 PC, Mac, tablet, smart phone

 Voice, Video, voice messaging

 On-premises and on-demand

 Desktop sharing, conferencing

 Integration with Microsoft Office

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Devices Share the same Infrastructure Cisco Jabber

Cisco Jabber

Call Control: SIP

• Unified Communications Manager (CUCM) • Video Communication Server (VCS)

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Presence & IM: XMPP

Meetings, Conferencing

• Unified Presence

• WebEx (SaaS)

• WebEx Connect service (SaaS)

• TelePresence MCU

Voice Messaging

• Unity Connection

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Cisco Integrated Collaboration Experience INTEGRATED COLLABORATION EXPERIENCE

Wide Variety of Collaboration Needs ANY DEVICE

ANYWHERE

Richest Experience in Any Location

Flexible Access from all Clients

ANY CONTENT

Video Handled as Easily as Voice

Secure Intra- and InterCompany Communications

Wide Variety of Collaboration Technologies

Wide Variety of Collaboration Technologies https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Add Cisco Collaboration to Enterprise Web Applications with the Jabber SDK

The Jabber web toolkit

• Easily and rapidly add collaboration to enterprise web applications and business processes • Increase productivity and maintain context of interactions for end users • Add incremental value to Cisco Collaboration deployments based on unique needs BRKCDN-1003

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Web toolkit to collaboration enable web apps Voice

Video

IM/Chat Presence

Voice mail

Web Conferencing

Easily add collaboration to web applications and business processes BRKCDN-1003

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Add Cisco Collaboration to Enterprise Web Applications â&#x20AC;&#x201C; The Why

Access Market-Leading UC Services Number one in Enterprise Call Control

Presence and IM

Number one in Video

VM and UM

Number one in Web Conferencing

Number one in Audio Conferencing Number one in Unified Messaging

Web and Audio Conf.

VoIP and IP PBX Video and TP

Sources: Synergy Research, Frost & Sullivan, Gartner, Intellicom Analytics, Cisco Q4 2009. Note: Enterprise Call Control excludes low-end KTS category. BRKCDN-1003

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What’s it all about? For the ISV …  Providing the building blocks to rapidly and easily Cisco UC enable enterprise web applications – providing Voice, Video, Presence/IM, Voicemail, WebEx  Exciting technology enabler to build product and services based on Cisco collaboration technology  Leverage large Cisco collaboration presence  Co-marketing opportunities

 Unique offering - No other enterprise UC provider has voice, video Web plug-in/SDK

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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What’s it all about? For the IT Pro…  Providing the building blocks to rapidly and easily Cisco UC enable enterprise web applications – providing Voice, Video, Presence/IM, Voicemail, WebEx  Consolidate the desktop and integrate collaboration deep into existing applications, increasing productivity and maintain context of interactions for end users  Every browser experience can become an interactive collaboration experience  Add incremental value to your Cisco Collaboration deployment based on your unique needs  Unique offering - No other enterprise UC provider has voice, video Web plug-in/SDK BRKCDN-1003

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Add Cisco Collaboration to Enterprise Web Applications â&#x20AC;&#x201C; The What

Usage examples and case studies  Example 1: Cisco UC enablement of online desktop and line of business applications  Example 2: Cisco UC enhancing collaboration applications  E.g. online mail providers, social media vendors

 Example 3: Cisco UC enablement of custom web 2.0 portals and custom web applications  Example 4: Cisco UC enablement of online email application

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Use Case: Pervasive Cisco UC in Business Applications  UC, Collaboration, Video capabilities everywhere  Example only – an ISV or IT Pro could do the project

Presence enabled IM / Chat enabled Click 2 WebEx enabled Click 2 Call enabled Click 2 Video* enabled

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Use Case: Pervasive UC in Enterprise Social Application  Presence and UC capabilities throughout the application  Cisco on Cisco Integration – Cisco Quad leverages public facing APIs

Presence enabled IM / Chat enabled Click 2 WebEx enabled Click 2 Call enabled

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Use Case: Cisco UC enabled Corporate Directory  Search and connect: real-time collaboration within corporate directories  Presence, Click 2 Voice / Video / IM / WebEx /

Presence enabled IM / Chat enabled Click 2 WebEx enabled Click 2 Call enabled Click 2 Video* enabled

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Use Case: Cisco voice enabled Gmail  Cisco UC Enable Gmail and Google Apps for Business  Cisco Jabber APIs ‒ Web Softphone (AJAX) ‒ IM / Presence (CAXL)

 User Capabilities Corporate Directory Presence and IM gadget enabled

‒ View Presence ‒ Click 2 IM ‒ Click 2 Call

 Deployment Requirement Corporate Softphone gadget enabled

‒ Corporate VPN active session

 Demo: Completed Integration ‒ http://www.youtube.com/watch?v=pIGyEubjBrU

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Add Cisco Collaboration to Enterprise Web Applications â&#x20AC;&#x201C; The How

HELLO WORLD!

Hello World! Add voice, video, chat and presence to your web application in 10 mins

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Hello World! Add voice, video, chat and presence to your web application in 10 mins

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Hello World! Add voice, video, chat and presence to your web application in 10 mins

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Hello World! Add voice, video, chat and presence to your web application in 10 mins

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Hello World! Add voice, video, chat and presence to your web application in 10 mins

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Hello World! Add voice, video, chat and presence to your web application in 10 mins

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Hello World! Add voice, video, chat and presence to your web application in 10 mins

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Recommended Skillsets  Industry standard web technologies - REST - JavaScript - jQuery - HTML

 API naming is easy to understand  Developers don’t need to be UC or voice experts

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Portal Tour

Whatâ&#x20AC;&#x2122;s next? SDK Support for Mobile and Native applications

Roadmap Not Committed

Collaboration enable the mobile web Extend Cisco Ajax XMPP Library to support Mobile Browsers

Voice and video is being investigated. Challenge: mobile browsers donâ&#x20AC;&#x2122;t support plugins https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Whatâ&#x20AC;&#x2122;s available today Url based cross launching of installed Jabber applications

ciscojabber://call? address=%s

To send an IM: ciscochat://goim?sc reenname=%s&message =%s

ciscotel://%

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Roadmap Not Committed

Future Considerations: Native SDKs Extend the flexibility of the Jabber Web SDK to native applications

The Power of Embedded

 Voice, video, voice messaging, & conferencing embedded within your application Considerations  Trade-offs on screen real estate

 OS and device prioritization

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Roadmap Not Committed

Future Considerations: Extensibility of our Native clients Business Value  Allows customers to extend Jabber - natively via C++ plugins - using HTML/JavaScript via extensibility tabs

 Provides basis for various product modes - IM only mode - Phone only mode - No History mode - No presence mode - ...

https://www.pass4sureexam.com/640-461.html BRKCDN-1003

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Roadmap Not Committed

Future Considerations: Extensibility of our Native clients Extensibility in Cisco Jabber  Hub Window Plugin - Menus - Tabs - Status bar - Search Area

- Self Presence Area - Escalation bar - Notification badge - Web tab

 IM Window Plugin - Session Escalation

 Options Plugin - Option tabs

 ... (Integrated session window, server health, ...)

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Roadmap Not Committed

Future Considerations: Extensibility of our Native clients Communication flow between plugins addToolbarButton User IM New pressed window thelaunched call button Message Messageis ismulticasted routed back to alltoplugins the approriate that might plugin be interested onToolbarOpened onButtonPressed IM window Plugin

Telephony Plugin

Plugin Runtime 1 2

Plugins decide if they want to add button for this specific toolbar

1 2 Message routing

UE logic Make phone call

Messages are modified according to UE logic

Contacts Plugin

Incoming IM Notification

addToolbarButton Jabber Service Framework Config

Telephony Service Framework

IM&P

ECC/ CPVE

Jabber contexts to be injected to the Plugins

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Next Steps  Register on CDN and download the Jabber Web toolkit ‒ http://developer.cisco.com/web/jabber-developer/jabber

 Visit us in the World of solutions to see some more demonstrations of the SDK in action  Recommended Sessions ‒ BRKCDN-1003 - How to Add Cisco Collaboration to Your Enterprise Web Application – The Jabber Experience ‒ BRKCDN-1007 - Cisco Developer Show and Tell “Jabber Enabled Enterprise Applications” ‒ BRKUCC-2480 - Cisco UC Soft clients: Deploying Cisco Jabber desktop clients ‒ BRKUCC-2785 - Understanding Cisco Unified Presence 8.6

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Complete Your Online Session Evaluation  Give us your feedback and you could win fabulous prizes. Winners announced daily.  Receive 20 Passport points for each session evaluation you complete.  Complete your session evaluation online now (open a browser through our wireless network to access our portal) or visit one of the Internet stations throughout the Convention Center.

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Don’t forget to activate your Cisco Live Virtual account for access to all session material, communities, and on-demand and live activities throughout the year. Activate your account at the Cisco booth in the World of Solutions or visit www.ciscolive.com.

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Final Thoughts  Get hands-on experience with the Walk-in Labs located in World of Solutions, booth 1042  Come see demos of many key solutions and products in the main Cisco booth 2924

 Visit www.ciscoLive365.com after the event for updated PDFs, ondemand session videos, networking, and more!  Follow Cisco Live! using social media: ‒ Facebook: https://www.facebook.com/ciscoliveus ‒ Twitter: https://twitter.com/#!/CiscoLive ‒ LinkedIn Group: http://linkd.in/CiscoLI

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