Pass4sure 210-060 Study Test

The Future of Communications

Christopher Thompson Senior Director, Solutions Marketing Cisco

Moran 2-07

Cisco Confidential

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Time Magazine Person of the Year 2006: You.

“Yes, you. You control the Information Age.

Welcome to your world.”

“For seizing the reins of the global media... Founding and framing the new digital democracy... Beating the pros at their own game” Time Magazine’s “Person of the Year 2006: You” Thompson 3-10-07

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Thompson 3-10-07

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A New Generation of Empowered End Users

Innovation

â&#x20AC;&#x153;The next generation of information workers will expect a highly visual, connected, contextual information workplace they can take anywhere.â&#x20AC;?

- Forrester

One Time Zone, Real Time

Working Moments

Mobility and Uniformity of Experience

Security and Governance

New and Changing Regulations

Business Continuance

Your ability to hire and retain employees is at risk  We’ve entered a new era: – The post-desktop era – The post-email era – The post-fixed workspace era

 Collaboration replaces transactional communications – Every media, every time, every device, and everybody

Thompson 3-10-07

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Thompson 3-10-07

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Government in Transformation

Empowered User  Grassroots innovation  Personalization  Consumer within

Thompson 3-10-07

Real-Time, Contextual Information  Contextual, Virtual, Secure  Architecture of participation

Borderless Enterprise    

Agile business Anytime, anywhere Work @ home Global talent

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Consolidation, Competition and Collaboration in Unified Communications

IM/Web Conferencing

IP Telephony

$30B Unified Comms

Video Conferencing

Thompson 3-10-07

Mobile/ Centrex

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Consolidation, Competition and Collaboration in Unified Communications

IM/Web Conferencing

IP Telephony

Video Conferencing

Mobile/ Centrex

Thompson 3-10-07

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Collaboration is Driving Social Networking DroveBusiness the Process Change First Phase of the Human Network

Podcasting

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Every Experience is Delivered by the Network Everywhere, every time, every device, every media, everybody!

Online

TelePresence

Intelligent Network Thompson 3-10-07

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Collaboration begins in the workspace Devices

Networks

Applications

Operating Systems

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Collaboration Demands “Open” Devices Applications

Networks

Thompson 3-10-07

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Enterprise 1.0: A World of Silos  Individual user constantly struggled to reconcile Network silos

Different networks - different contexts Application silos “Cut and Paste” application integration Collaboration silos “Do you see what I see?”…

“Why not?”

 Time spent reconciling took away from time productively collaborating

Telephony

Enterprise Applications

Voice Conferencing

Desktop Applications

Voice

Data

Mobile Telephony

Mobile

Transport Thompson 3-10-07

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Enterprise 2015: A World of Collaboration  Empowered users rely on multidimensional collaboration Workgroups Consistent, shared and immediate view of relevant workgroup context

Applications Seamless interfaces Mash-Ups, SOA… Integrated Network Services Application Layer

Enable “collaborative applications”

 Collaborating to achieve common goals Anywhere, any device, anytime

SCM

…

Comm

CRM

SOA

Coll

Integrated AON Security Network Services Identity & Resource & Session & Mobility Policy Media Layer Network Systems Layer

Mobile Data Center

Home

Campus

Branch

Intelligent Network Thompson 3-10-07

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Case Studies in Unified Communications Cisco Systems

Moran 3-07

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Unified Communications at Cisco Reduced 262 PBXs to 25 centralized UCS clusters Removed contract PBX lease & maintenance costs - $4.5M/yr Reduced costs - $5M/yr

Deployment Summary 256 locations covered

Reduced long distance charges

25 Cisco UCS Clusters

Reduced staff, cabling costs

78,000 IP Phones 59,000 Cisco Unity Voicemail boxes

17,000 Video Telephony Advantage users

Benefits

Now Happening Expanding audio conferencing with video Home office IP Telephony extensions Global IP Telephony apps

Unified Messaging at Cisco  >86% reduction in voicemail systems saving est. $ 4 million dollars/yr Consolidated to 92% fewer locations Deployment Summary

PC-based voicemail management

Distributed Cisco Unity Reduced IT at 12 locations Management costs Currently 59,000 users Benefits on Unity 18,500 Cisco Unity voice mail boxes in San Jose, migrated in just 8 hours

Voice Mail

E-mail One Inbox Fax

Now Happening  Migrate to full integrated messaging, convergence of voice mail, fax and e-mail

Unified Contact Centers at Cisco Cisco web collaboration option Centralized or Distributed treatment & queuing $30K / month saving on Tie Lines; $19K / month savings on Carrier Routing Reduced IT & Client Admin Support

Deployment Summary

Reduced Phone Transport Expenses

17 Contact Centre locations Rapid deployment of new globally (including 3 applications outsource locations) 10+ million calls handled per year 84 Global Contact Centre Clients

1,385+ agents

Benefits

Now Happening Customers handled in a customized fashion Web usage & knowledge capture at the call centre

Video & Rich Media Communications at Cisco  Business Video More dynamic, interactive; addresses different learning styles Travel savings est. $115 Million/yr

MeetingPlace - Productivity: 4 interfaces reduced to 1; 3 minutes saved/meeting scheduled Deployment Summary Avg. 123 live broadcasts, 16,000 live viewers, 900 VoDs created, 242,000 internal and external viewers/qtr Unified MeetingPlace audio and video conference 20 million minutes a month

- 75% of voice traffic shifting from PSTN to IP network

- Removal of dedicated circuits: $50,000/month saving

Benefits

Now Happening Video-enabled IP Communicator Conferencing Integration Unified Client Converged SIP/SCCP desktop video dial plan and solution. Blogs / Wikis

Cisco TelePresence Cisco TelePresence -$93 million improved sales success -$49 million accelerated sales

-$29 million employee productivity -$42 million travel savings Deployment Summary

-(Projected savings over 3 year period)

The Future

Launched October 2006

New Business Models

Cisco deployment 110 units in July 2007

Multipoint Conferencing

40 Units deployed through February 2007 17000 meetings to date (Sep ’07) via TelePresence 3200 unique customer meetings 360 trips avoided

Benefits

Business to Business

https://www.pass4sureexam.com/210-060.html Moran PSS 2-07

Cisco Confidential

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Turn static files into dynamic content formats.

Create a flipbook