Cisco 640-461 IT Certifications and Career Paths
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Introducing Cisco Voice and Unified Communications Administration (ICOMM)
1
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
2
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html
3
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html
4
Why Unified Communications?
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html
5
Agenda Business Challenges Facing Small and Medium Businesses
How Unified Communications Can Make a Difference
CiscoÂŽ Unified Communications Success Stories C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html
6
SMB Business Priorities for IT Lowering operating costs Acquiring / retaining customers Improving workforce productivity Improving product / process quality Driving market offerings Enhancing practices
*Prioritized goals that CEOs may ask IT organizations to help drive
Mindwave EMEA and U.S. research C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
7
Different Users, Different Styles, Different Workspaces
Call My Phone
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Find Me, Follow Me
Cisco Confidential
See Me, Contact Me, Meet Me Online
https://www.pass4sureexam.com/640-461.html
8
Businesses Struggle to Keep Pace Technology Advancements
Employee Preference
Lack of Integration
Users Taking Matters Into Their Own Hands
Business
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Employee
Cisco Confidential
https://www.pass4sureexam.com/640-461.html
9
The Way We Work Is Changing and Technology Can Help Continuous connectivity Real-time information
Operations across time zones The evolving workspace
Business
Technology
UC Legal New and changing regulations Policies Security C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Competition Empowered employees Customer intimacy Larger businesses Cisco Confidential
Society Social networks and Web 2.0 Mobile workforce Green initiatives 10
Using Unified Communications, You Can…
Serve Customers Better
Connect
Connect Everyone
Be More Productive
Secure My Business
Collaborate
Work from Anywhere
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html
11
Unified Communications Can Make A Difference …and Help Your Business Evolve
Deliver Network and Communications Solutions … … That Enable Connectivity and Collaboration
https://www.pass4sureexam.com/640-461.html C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
… to Help You Differentiate Your Business 12
What Is Unified Communications?
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 13
Unified Communications – The Myths It’s Just Skype. It’s Just a Fancy Word for Voice over IP.
It’s Voicemail in Your Email.
It’s Definitely Not for Small Businesses Like Mine.
It’s Patching Things Together That Don’t Work Together.
Whatever It Is, It’s More Than I Need.
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
It’s Big, Complex, and Expensive. https://www.pass4sureexam.com/640-461.html 14
What Is Unified Communications?
“Cisco Unified Communications solutions bring together voice, messaging, video, and desktop applications to enable companies to quickly adapt to market changes, increase productivity, improve competitive advantage and deliver a rich-media experience across any workspace.”
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html15 15
Unified Communications Is Not a Product or Set of Products… It is an Architecture…
…that Integrates, Unites, or Connects … …Traditionally Diverse Modes of Communications…
https://www.pass4sureexam.com/640-461.html C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
…Helping You Quickly Adapt to Market Changes, Increase Productivity, and Improve Your Competitive Advantage. 16
Components of Unified Communications Communications: Voice, data, and video Messaging: Voice, email, video, and IM Conferencing: Online, audio, and video Application integration: Microsoft Office and CRM Presence: IP phone, desktop clients, and call connectors Common user experience: Desktop, phone, and mobility
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 17
The Old Workplace ...
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
18
Application Integration
Video
Becomes the Unified Workspace
Web Portals
Virtual Office
Mobility
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
19
Building the Unified Communications Experience for Small and Medium Businesses Only Cisco Can Deliver It All
Reliable Network Infrastructure
Robust Phone System Features
Tight Integration with Desktop Applications
Full Network Security
Secure Wi-Fi Access from Anywhere
Full Line of Phones
Everything You Need to Unify Your Communications C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
20
The Phone Is Still a Phone, Cisco Just Makes It Easier and More Intuitive to Use Four-digit extension-based dialing, even between different locations Call forwarding and "find me, follow me" groups Elimination of long-distance charges for calls made between different locations Conferencing in real time or Conference Bridge number for scheduled calls Basic call center with dynamic call routing and agent to group-level statistics On-phone directory look at personal, client, and company contacts, plus missed, received, and placed Conference Bridge call history Automated Attendant for auto direction to different Teleworker groups and a dial-by-name directory Call detail records that integrate with billing software and department charge-back Intuitive end-user use of basic features such as transfer, conference, hold, pick-up, and park
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Single Number Reach
Basic Call Center Screen Pop, Click to Dial
Voicemail in Outlook
Mobility
https://www.pass4sureexam.com/640-461.html 21
Take Advantage of Unified Communications Securely from Anywhere You Work Branch Office
On the Road
With a Client
Home Office
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 22
Cisco Unified Communications: Real Stories from Businesses Like Yours
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 23
Work from Anywhere
“Work is no longer a place. Work is where you are.” Alan Sears, President TBL Networks, Inc. Virginia, USA
Cisco® Unified Communications helped TBL Networks look like a big company and fulfill a big company promise by making its staff easy to reach… in the office, at customer sites, at home, or on the move.
When customers or co-workers need to reach someone at TBL, they dial a single number that rings the staff member’s office phone, cell phone, and home-office phone. “We have just one phone number on our business cards, along with the line “How many phone numbers do you have?’” Customers appreciate the simplicity, and the TBL staff appreciates the time saved.
http://preview.tinyurl.com/5t7cn2 C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 24
Improve Productivity and Customer Service “This is my workspace. When you work on cars, you trade time for dollars.” Derek Latham Seyfer Automotive Colorado, USA With a Cisco® Unified Communications Solution, Seyfer technicians use wireless phones to talk to customers and access information from anywhere in the shop, so they do more and walk around less. The Cisco system also provides a single point of administration for Seyfer’s firewall, wireless network, VPN connections for email, and more… in addition to managing the company’s phone system. By saving the service manager 30 minutes a day, sales potential is increased by $200 to $400.
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 25
Improve Productivity “Video changed the way we work with suppliers.”
When you’re working with suppliers halfway around the world, selecting materials can be a real challenge. With Cisco® Unified Video Advantage, part of the complete Cisco Unified Communications Solution, a phone call becomes a video conference. amaZulu can compare samples, make decisions, and begin product shipments in a fraction of the time. To be more competitive, sometimes you have to change the way you work.
www.cisco.com/smb C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
26
Connect Your Phone and Desktop Cisco® Unified Communications Solutions do far more than integrate messaging by putting voicemail into your email.
“I do everything through my PC. I never touch the phone.” Margaret Chase Everything Tradeshows Florida, USA
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Cisco Unified CallConnectors embed unified communications functions into the PCbased applications you and your staff use every day… Microsoft Outlook, Internet Explorer, applications such as Salesforce.com, and more. You can place calls and answer calls without touching your phone… use presence capabilities to determine if a co-worker is available, send an instant message, transfer calls, and more.
https://www.pass4sureexam.com/640-461.html 27
Integrate Business Applications “My staff spent 4 hours a day making appointment reminder calls. Now the system places the calls.”
One of the most powerful productivity tools integrated into the Cisco® solution built for Dr. Jayakar and Associates is the company’s automated appointment reminder system. On-screen voicemail and separate mailboxes for patients, doctors, pharmacies, and insurance companies also increase productivity by reducing the time spent simply managing messages.
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 28
Secure Your Business and Offer Customers Choice “With Cisco Unified Communications, we provide an exceptional business lounge experience.” Christopher Lee, CEO Geek Terminal Singapore
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
A place for business travelers to stop, Geek Terminal’s goal is to provide the best in communications technologies—to be the premier business lounge for the experienced traveler.
Applications developed by a Cisco® partner display live information on Cisco IP Phone displays, including flight arrival and departure information, news, and weather. Geek Terminal also offers notebook PCs to customers with Cisco IP SoftPhone capabilities to enable them to make calls and receive calls from anywhere in the lounge.
https://www.pass4sureexam.com/640-461.html 29
Why Cisco?
C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 30
What to Look For in a Unified Communications Solution Complete solution that fits your business Specialized local partners to guide you Flexible purchase and finance options
Available service and support Solution backed by a brand you can trust
C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
https://www.pass4sureexam.com/640-461.html 31
Cisco Solves the Challenges CiscoÂŽ Brand
Partners
Experience Service
Technology and
Support
Products Cisco CapitalSM C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
32
Cisco’s Green Mission Operations Affecting How We Operate as a Business
Products Creating Efficiencies and Innovations in Our Products
Solutions Providing Solutions to Our Customers to Address Global Environmental Concerns
Employees and Advocacy Inspiring Our Employees to Get Involved and Take Action C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Forty-Three Percent of Small Businesses Have Been Asked by Large Customers About Their Environmental Practices.
33
Resources Cisco.com Small and Medium Business: www.cisco.com/smb Cisco® Unified Communications Business Advisor Tool for SMBs: http://www.ciscowebtools.com/ucbusinessadvisor Forrester Research White Paper: Unified Communications for Financial Services SMBs: https://www.cisco.com/offer/14160/1/UCOffersValuetoSMBBusinesses-FS.pdf Forrester Research White Paper: Unified Communications for Manufacturing SMBs: https://www.cisco.com/offer/14160/1/UCOffersValuetoSMBBusinessesManuf.pdf Forrester Research White Paper: Unified Communications for Professional Services SMBs: https://www.cisco.com/offer/14160/1/UCOffersValuetoSMBBusinesses-PS.pdf C97-574449-00
© 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
34
https://www.pass4sureexam.com/640-461.html C97-574449-00
Š 2010 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
35