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Vendor: Microsoft Exam Code: MB2-700 Exam Name: Microsoft Dynamics CRM 2013 Applications Question 41 -- Question 60 Visit PassLeader and Download Full Version MB2-700 Exam Dumps QUESTION 41 A company uses a multitenant deployment of Microsoft Dynamics CRM 2013. When you schedule a service activity, the scheduler offers appointments at unexpected times. You discover that the times correspond to the wrong time zone. You need to set the time zone so that service activity appointments are offered at the correct times, without impacting other organizations. Where should you set the time zone? A. B. C. D.
in the facility settings in the facility work hours settings on the General tab of the Personal Options dialog box in the Date and Time settings of the Microsoft Dynamics CRM server
Answer: B QUESTION 42 You are using Microsoft Dynamics CRM 2013 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use? A. B. C. D.
Even Random Least Busy Most Busy
Answer: C QUESTION 43 You review an Opportunity record. Opportunities are configured to use system-calculated pricing. What happens when you click the Recalculate Opportunity button? A. B. C. D.
Current product line item totals are recalculated, and the Est. Revenue field is updated. All pending opportunities for the customer are recalculated and saved to the Est. Revenue field. The Budget Amount field replaces the Est. Revenue field. All active quotes that are associated with the opportunity are added to the Est. Revenue field.
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Free VCE and PDF Exam Dumps from PassLeader Answer: A QUESTION 44 Which entity is best described as an estimate or proposal that is presented to a customer? A. B. C. D.
Quote Opportunity Invoice Order
Answer: A QUESTION 45 You delete a Lead record. By default, what happens to records that are related to the Lead record? A. B. C. D.
All related activities, posts, and notes are disabled. All related records are deleted. All related activities, posts, and notes are deleted. All related records remain unaffected.
Answer: C QUESTION 46 Where can a user locate a list of recently updated records? A. B. C. D.
the My Activities view the sales dashboard the What's New view rollup queries
Answer: C QUESTION 47 Which two Microsoft Dynamics CRM entities are enabled for queue routing by default?(Choose TWO) A. B. C. D. E.
Case Contact Activity Lead Account
Answer: AC QUESTION 48 A company has resellers who purchase routine support cases at no cost. A reseller plans to purchase additional support cases at a cost. What should you create? A. An incident-based template B. A time-based template
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Free VCE and PDF Exam Dumps from PassLeader C. A contract template D. A contract allotment Answer: A QUESTION 49 You are creating a contract from a Contract template. Which three items are valid allocation units?(Choose Three) A. B. C. D. E. F.
Coverage dates Service level agreement Time Code Number of cases Region
Answer: ABE QUESTION 50 How should you add an item to a queue? A. B. C. D.
Route an item to a queue by using a workflow process. Enable a queue for a user. Enable an entity type for queues. Navigate to a queue and select the New Record button.
Answer: B QUESTION 51 You have a Contract that has a status value of Invoiced. One of the contract lines references an incorrect product. You need to correct the contract line. What should you do? A. Open the contract line and replace the value in the Product field with the correct product. B. On the invoiced contract, add a new contract line that has the correct product. Cancel the contract line that has the incorrect product. C. Copy the invoiced contract. In the newly created draft contract, update the Product field for the affected contract line. Activate the new contract and then cancel the invoiced contract. D. Delete the contract line. Add a new contract line that has the correct product. Answer: C QUESTION 52 You have a Contract that has a status value of Active. One of the contract lines references an incorrect product. You need to correct the contract line. What should you do? A. Open the contract line and replace the value in the Product field with the correct product. B. Delete the contract line. Add a new contract line that has the correct product. C. On the active contract, add a new contract line that has the correct product. Cancel the contract
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Free VCE and PDF Exam Dumps from PassLeader line that has the incorrect product referenced. D. Copy the active contract, In the newly created draft contract, update the Product field for the affected contract line. Activate the new contract and then cancel the invoiced contract. Answer: C QUESTION 53 A user views the Service area of the navigation pane in Microsoft Dynamics CRM. What is displayed when the user clicks the down arrow on the Cases button? A. B. C. D.
A list of recently viewed cases The most recently viewed case record The Quick Create form for cases the New Case form
Answer: A QUESTION 54 When can you resolve, cancel, or delete a case that has activities associated with it? A. You can resolve cases when all activities associated to the case are completed. You can cancel or delete cases at any time. B. You can resolve or cancel cases only when the associated activities are closed. You can delete cases at any time. C. You can resolve, cancel, or delete cases at any time. D. You can resolve, cancel, or delete cases only when all activities associated with the case are completed. Answer: B QUESTION 55 Which condition must be true before you can close a case? A. B. C. D.
The case must NOT be marked as high priority. All knowledge base articles that the case references must be active. All activities that are related to the case must be in a closed state. All activity parties for activities that are related to the case must be active customers.
Answer: B QUESTION 56 You review the Similar Cases section for a case by using the Default Case form. Which cases does Microsoft Dynamics CRM show? A. B. C. D.
cases with the same product cases with similar case descriptions cases with the same customer cases with the same subject
Answer: D QUESTION 57
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Free VCE and PDF Exam Dumps from PassLeader Which three entities are associated with cases by default? Each correct answer presents part of the solution.(Choose Three) A. B. C. D. E.
Appointments Quotes Products Opportunities Knowledge Base Articles
Answer: ABD QUESTION 58 Which Service entity has Quick Create forms? A. B. C. D.
Service Appointments Articles Cases Goals
Answer: C QUESTION 59 What are two ways to find content in Knowledge Base articles?(Choose TWO) A. B. C. D. E.
search subjects browse articles search by using keywords search by using templates search for common articles
Answer: BC QUESTION 60 Which of the following actions can you perform with articles? (Choose all that apply.) A. B. C. D. E.
attach an article to a case add an article to a product add an article to a campaign email an article to a contact add a connection to an article
Answer: AD
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