SacredHeartHospital by Patient Point

Humam Humeda, M.D.

Edward L. Friedland, M.D.

Ronnie Wiles, M.D.

Christopher S. Reid, M.D.

Maged Nashed, M.D.

Nicholas Nagrani, M.D.

Derek Jimenez, M.D.

Haitham O. Qader, M.D.

Douglas Bunting, M.D.

F. Duncan Scott, M.D.

James P. Martin, D.O.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 1

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 3

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 5

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 7

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 9

10 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

Thank you for choosing Sacred Heart! At Sacred Heart Health System, we strive to not only provide patients with excellent service, but to exceed our patients’ expectations. We are dedicated to finding ways to enhance the care we provide. As a member of the Ascension Health system, we are committed to “Healthcare That Is Safe, Healthcare That Works, and Healthcare That Leaves No One Behind.” To help you become familiar with the services and policies of the hospital, we have designed this guide for you and your family members. It’s part of our commitment to respect patients’ needs—a commitment that was established when Sacred Heart Hospital was first opened in 1915 by the Daughters of Charity.

Susan L. Davis, EdD, RN, FACHE

President and CEO Sacred Heart Health System

We answer to a higher calling in caring for our patients. We believe that each patient is a unique individual who should be treated with respect, regardless of race, creed or financial status. We remain true to our mission established by our Founders: to continue the healing ministry of Christ by providing excellent healthcare services in an atmosphere that fosters respect and compassion. If you have any questions after reading this guide, please feel free to ask a member of your care team or call one of the numbers listed in this guide.

Susan L. Davis

Thank you for allowing us the privilege to serve you.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 11

What’s Inside: Thank You for Choosing Sacred Heart Hospital.................. 11 Admission............................................................................... 13 Room Information................................................................. 13 Nurse Call System............................................................ 13 Personal Belongings......................................................... 13 Electrical Appliances........................................................ 13 Mail and Flowers............................................................. 13 Linen Service................................................................... 13 Wi-Fi Service.................................................................... 13 Television Channels......................................................... 14 Campus Maps.................................................................. 14 Your Patient Care Team........................................................ 15 Excellent, Safe Patient Care................................................... 15 Preventing Infection......................................................... 15 Preventing Pressure Ulcers............................................... 15 Pain Management............................................................ 16 Communication............................................................... 17 Infection Control.............................................................. 17 Preventing Falls................................................................ 17 Medications...................................................................... 18 Side Rails......................................................................... 18 Smoking........................................................................... 18 Emergency Drills.............................................................. 18 How to Report a Safety Concern.................................... 18 Visiting Hours and Policies.................................................... 19 Special Visiting Hours and Guidelines............................ 19 After-Hours Visiting and Entry To The Hospital............ 19 Adult Critical and Progressive Care Units....................... 20 Children’s Hospital........................................................... 20 Neonatal Intensive Care Unit (NICU)............................. 20 Pediatric Intensive Care Unit (PICU).............................. 20 Women’s and Maternity Center....................................... 21 Labor and Delivery.......................................................... 21 Visitor Accommodations........................................................ 22 Area Transportation............................................................... 22 Hospital Conveniences........................................................... 23 Parking and Valet Service................................................ 23 ATM................................................................................. 23 Care Channel................................................................... 23 Gift Shop.......................................................................... 23 Interpreters....................................................................... 23 Lost and Found................................................................ 23

Pharmacy......................................................................... 24 Volunteers........................................................................ 24 Food Services for Patients....................................................... 24 Patient Rights......................................................................... 25 Patient Responsibilities........................................................... 26 Filing Grievances.............................................................. 26 Medication Safety Pledge for Patients.................................... 26 Bioethics Committee.............................................................. 27 Advance Directives................................................................. 27 Palliative Care........................................................................ 28 Social Services........................................................................ 28 Spiritual Care......................................................................... 29 Going Home.......................................................................... 30 Patient Discharge............................................................. 30 Home Healthcare and Skilled Nursing Facilities............. 30 Billing............................................................................... 30 Sacred Heart Health System Services................................... 31 About Sacred Heart Hospital.......................................... 31 Ascension......................................................................... 31 Sacred Heart Medical Group.......................................... 31 Children’s Hospital........................................................... 31 Women’s and Maternity Center....................................... 32 Cancer Center.................................................................. 32 Haven of Our Lady of Peace.......................................... 32 Medical Parks................................................................... 32 Lab Express...................................................................... 32 Urgent Care..................................................................... 32 Surgical Weight Loss Center............................................ 32 Regional Heart & Vascular Institute................................ 33 Regional Stroke Center.................................................... 33 Institute for Neurology and Neurosurgery....................... 33 Wound Care and Hyperbaric Medicine.......................... 33 Orthopedics Center......................................................... 33 Rehabilitation Services..................................................... 33 Community Education and Services..................................... 34 Patient Satisfaction................................................................. 35 Memorials and Honorariums................................................ 35 Recognizing Excellent Service............................................... 35 Our Mission........................................................................... 35 Our Core Values.................................................................... 35 FollowMyHealth™................................................................. 36

12 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

Admission

ELECTRICAL APPLIANCES

When you were admitted, you were asked to provide certain information, such as address, Social Security number, phone number, date of birth, next of kin, employment and insurance coverage. A copy of your insurance card(s) was scanned to your electronic medical record. Although your personal and insurance information may be on file already, the hospital representative will verify on each admission that the information is still accurate. Upon completion of your admission, you signed consent for treatment and financial responsibility. Consents for minors must be signed by parents or guardians.

Your Room: Getting Acquainted NURSE CALL SYSTEM The Nurse Call System contacts the nurses’ station, allowing you to get in touch with your nurse. A remote device with a cord will be placed within your reach on your bed. This remote allows you to call the nurses’ station, and also operates the television. If you need nursing assistance, please press the button marked “NURSE” on the remote. Pressing this button activates a signal to the nurses’ station where a member of your care team will answer your call and forward your request to your nurse or the appropriate caregiver. If you have any questions about the Nurse Call System, please ask for the nurse coordinator.

PERSONAL BELONGINGS

Electrical appliances, such as those used for personal grooming, may be used in your room. Coffee pots, hot plates, heating pads, privately owned televisions and DVD players are considered fire hazards and are not permitted in the hospital.

MAIL AND FLOWERS Patient mail is delivered daily to patients’ rooms Monday through Friday. Flowers are delivered to patients’ rooms by the individual florist or by Sacred Heart’s own Gift Shop volunteers, if purchased there. Flower delivery may be arranged by calling (877) 887-3200. Flowers and cards also can be ordered by calling the Gift Shop at (850) 416-7885.

LINEN SERVICE Prior to your admission, your bed was prepared with fresh linens. During your stay, your nurse will straighten your linens daily and change bed sheets and pillowcases on an as-needed basis. If your linens become soiled, a member of your patient-care team will change them as often as needed. Please contact your nurse to request fresh linens. Our goal is to help conserve resources and our environment while still providing comfort and excellent care for our patients.

WIRELESS INTERNET (WI-FI) As a convenience for our patients, family members and visitors, wireless Internet access is available in all patient rooms and throughout the hospital. However, we are not able to provide technical support for guest Wi-Fi access at this time.

We recommend that patients bring only sleeping garments, slippers, a robe and personal toiletries. We strongly urge you to leave valuables at home, or send them home with a family member. If that is not possible, you may deposit such items in the hospital’s Security Office. The hospital will not be responsible for money or other valuables lost or stolen.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 13

TELEVISION CHANNELS Televisions are provided in each patient room. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime. 02 . . . . . . . . . . Sacred Heart Chapel 03 . . . . . . . . . . . . . . . . WEAR/ABC 04 . . . . . . . . . . . . . . . . WTVY/CBS 05 . . . . . . . . . . . . . . . . WKRG/CBS 07 . . . . . . . . . . . . . . . . WJHG/NBC 08 . . . . . . . . . . . . . . . . WPMI/NBC 09 . . . . . . . . . . . . . . . . . WSRE/PBS 10 . . . . . . . . . . . . . . . . WALA/FOX 11 . . . . . . . . . . . . . . . . . . . . . WTBS 12 . . . . . . . . . . . . . . . . WFGX/IND 13 . . . . . . . . . . . . . . . . WHBR/IND 14 . . . . . . . . . . . . . . . . WMPV/IND 15 . . . . . . . . . . . . . . . . . WBPG/WB 16 . . . . . . . . . . . . . . . . WJTC/UPN 17 . . . . . . . . . . . . . . . Gulf Coast TV 18 . . . . . . . . . . . . . . . . . WPAN/IND 19 . . . . . . . . . . . . . . . . . . . . . . . HSN 20 . . . . . . . . . . . . . . . . . . . . . . . QVC 21 . . . . . . . . . . . . . . . . . . . . C-SPAN 22 . . . . . . . . . . . . . . . . . . . C-SPAN2 23 . . . . . . . . . . . . . . CARE Channel 24 . . . . . . . . . . . . . . WGN/Chicago 25 . . . . . . . . . . . . . . . . . Nickelodeon

26 . . . . . . . . . . . . . . . . . . . . . . Disney 27 . . . . . . . . . . . . . . . . . . . . . . . . Syfy 28 . . . . . . . . . . . . . . . . . ABC Family 29 . . . . . . . . . . . . . . . . . . . . Lifetime 30 . . . . . . . . . . . . . . . . . . . Discovery 31 . . . . . . . . . . . . . . . . . . . . . . . TLC 32 . . . . . . . . . . . . . . . . . . . . . HGTV 33 . . . . . . . . . . . . . . . . Animal Planet 34 . . . . . . . . . . . . . . . Headline News 35 . . . . . . . . . . . . . . . . . . . . . . . CNN 36 . . . . . . . . . . . . . . . . . . . . . CNBC 37 . . . . . . . . . . . . . . . . . . . . MSNBC 38 . . . . . . . . . . . . . Weather Channel 39 . . . . . . . . . . . . . . . . Leased Access 40 . . . . . . . . . . . . . . . . . . . . . . ESPN 41 . . . . . . . . . . . . . . . Speed Channel 42 . . . . . . . . . . . . . . . . Outdoor Life 43 . . . . . . . . . . . . Sunshine Network 44 . . . . . . . . . . . . . . . . . . . . . . . USA 45 . . . . . . . . . . . . . . . . . . . . . . . . FX 46 . . . . . . . . . . . . . . . . . . . . . . . TNT 47 . . . . . . . . . . . . . . . . . . . . . . . . . E! 48 . . . . . . . . . . . . . . . . . . . . . . . A&E

CAMPUS MAP

14 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

49 . . . . . . . . . . . . . . . . . . . . . . Bravo 50 . . . . . . . . . . . . . . . Movie Classics 51 . . . . . . . . . . . . . . . . . . . . . . . TNN 52 . . . . . . . . . . . . . . . . . . . . . . . BET 53 . . . . . . . . . . . . . . . . . . . . . . . VH1 54 . . . . . . . . . . . . . . . . . . . . . . MTV 55 . . . . . . . . . . . . . . . . . . FOX News 56 . . . . . . . . . . . . . . Comedy Central 57 . . . . . . . . . . . . . . . . . . . TV Guide 58 . . . . . . . . . . . . . . . . . . . TV Land 59 . . . . . . . . . . . . . Cartoon Network 60 . . . . . . . . . . . . . . . Travel Channel 61 . . . . . . . . . . . . . . . . . . . . . ESPN2 62 . . . . . . . . . . . . . . History Channel 63 . . . . . . . . . . . . . . . Turner Classic 64 . . . . . . . . . . . . . . . . Golf Channel 65 . . . . . . . . . . . . . . . . . . . . . . CMT 66 . . . . . . . . . . . . . . . . . . Shop NBC 67 . . . . . . . . . . . . . . . . . . . . . Oxygen 68 . . . . . . . . . . . . . . . . Food Network 69 . . . . . . . . . . . FOX Sports Florida 70 . . . . . . . . . . . . . Discovery Health

Your Patient Care Team PHYSICIAN

Excellent, Safe Patient Care

Our active medical staff consists of approximately 100 primary care and specialty physicians. Your physician is responsible for coordinating all aspects of your care while you are in the hospital. In addition to the physician you will meet with in person, other specialists also may be involved in your care, including pathologists and radiologists.

At Sacred Heart Hospital, the safety of our patients is our first priority. The most important thing you can do to prevent errors in your care is to be an active member of your healthcare team. That means taking part in every decision about your care. Patients who are more involved with their care tend to get better results.

HOSPITALISTS

PREVENTING INFECTION: FIVE THINGS YOU CAN DO

Hospitalists are dedicated physicians who specialize in caring for hospitalized patients and will work with your primary care provider to coordinate all aspects of your care while you are in the hospital.

NURSING TEAM Sacred Heart Hospital has an outstanding group of dedicated nurses who coordinate patient care 24 hours a day, seven days a week. Our nurses are our patients’ primary advocates, keeping other staff members involved and informed while providing an excellent continuity of care. Our nurses are certified in basic life support, advanced cardiac life support and pediatric advanced life support.

NUTRITION SUPPORT TEAM Patients are closely monitored to ensure that their nutritional needs are met during their stay. Our registered dietitian will work with your nurse and physician to evaluate special nutritional needs or meal plans.

OTHER SUPPORT STAFF In addition to physicians and nurses, many other Sacred Heart support staff members may be involved in your care, including respiratory therapists, physical therapists, lab personnel, housekeeping, transport staff, and volunteers, depending on your needs. Our entire healthcare team is committed to providing you with excellent care.

Avoiding contagious diseases like the common cold, strep throat and the flu is important to everyone. Here are five things you can do to fight the spread of infection: 1. Clean your hands. 2. Make sure your healthcare providers clean their hands and/or wear gloves. 3. Cover your mouth and nose when you cough or sneeze. 4. If you are sick, avoid close contact with others. 5. Get vaccines to avoid disease and fight the spread of infection. For more information, visit www.jointcommission. org and search for “infection control brochure.”

PREVENTING PRESSURE ULCERS A pressure ulcer or bedsore occurs when there is pressure on the skin for too long. This can happen to people who lie in bed, sit in a chair or wheelchair for long periods of time, and are not able to shift their weight or change their position themselves. If you have a concern about risk for pressure ulcers for you or a patient at Sacred Heart, please tell your nurse and care team. To learn more about pressure ulcers and how to prevent them, please see the information at the end of this guide.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 15

PAIN MANAGEMENT At Sacred Heart, we want to make your stay with us as comfortable as possible. During your stay, if you are having any pain, please let your nurse know. Sometimes, patients hesitate to share their pain because they want to “tough it out,” but this can prolong your recovery time. Please let us know if you are experiencing any pain.

0 No Hurt

Pain management can help you get well faster. With less pain from illness or surgery, you can increase your daily activities, sleep better, eat better and feel more positive. You may gain your strength back more quickly and may even leave the hospital sooner. It is best to ask for pain medicine when the pain starts rather than waiting until it is very bad. Pain medicines often work better if you take them at regular times. We will be assessing your pain throughout your visit and every 30 minutes to one hour after you receive pain medication to ensure that it is working properly. Together with your healthcare team, you can make a pain management plan that meets your needs and goals. Your team will need to ask you questions. They may want to learn about: • What your pain feels like and when you have it.

2 Hurts Little Bit

4 Hurts Little More

• Any other types of pain you have had. • Medications or other treatments you have tried and how they worked. • How the pain is affecting your life (work, sleep, social activities, etc.). Your team may include several people, such as your primary healthcare provider, along with a: • Doctor who is a pain specialist, such as a neurologist or anesthesiologist.

6 Hurts Even More

• Nurse. • Rehabilitation specialist, such as a physical or occupational therapist. • Psychologist or other mental-health professional. • Social worker. • Pharmacist. • Chaplain.

8 Hurts Whole Lot

• Dietitian. Everyone feels and reacts to pain differently. Pain is not just a physical experience. A person’s pain also can involve his or her: • Emotions and attitude. – After the brain receives a pain signal, it sends it to another part of the brain, which is linked to emotions. When a person feels pain, he or she also may have feelings such as anger, anxiety, sadness or a sense of loss.

16 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

10 Hurts Worst

– Positive feelings and thoughts may keep a person from focusing on pain, or help him or her take more steps to control it. The person may not notice or have as much pain. • Culture, upbringing or personality. – Some people may be very expressive when in pain, while others bear it silently. – Some people may expect relief from pain. Others may view pain as part of life and not seek relief. • Memories. – How much pain a person feels in a certain situation can be affected by his or her own experiences with pain and/or experiences with a loved one’s pain. • Fears or expectations. – For example, if a person fears the dentist, he or she may feel more pain from dental procedures. – If a person worries that pain is from a serious disease, the pain may feel worse until he or she learns it’s not.

COMMUNICATION Please speak up if you have questions or concerns, and don’t be afraid to ask if you don’t understand something. Good communication not only will help us provide excellent care, but also can be a source of comfort to you. By working together, you and your patient care team will have the information to make the best decisions regarding your health. Please inform your nurses, doctors and other professional staff about your important health information so that we can provide you with excellent care. In addition, whenever you receive new medications, be sure to tell your caregivers about your allergies or problems you have had in the past when taking medications.

INFECTION CONTROL It is important for patients, visitors and healthcare workers to work together to reduce the risk of infection. Patients are susceptible to infections due to their illnesses and injuries. Infections may be spread by things such as contact with unwashed hands or objects, as well as through the air, such as when people sneeze or cough. Visitors with recent colds, flu or other illnesses should avoid patient contact. All visitors should wash their hands prior to patient contact and before going home. If you are sick, avoid close contact with others. Make sure that your vaccinations are current, even for adults. Check with your doctor about shots you may need. If isolation precautions are used for you during your stay, please follow all recommendations and review the given education. Sacred Heart invites you to become our partner in ensuring patient safety by asking your caregivers if they have washed their hands before and after their encounters with you.

PREVENTING FALLS You can help prevent falls by following the guidelines below: If your nurse asks you to call for assistance when getting out of bed or up from a chair, please call before you begin to get up. Certain medications may make you at high risk for falls, such as diuretics, sedatives, pain medications, tranquilizers, blood pressure medications, antidepressants, cardiac medicines or any medication that is likely to affect your balance. Ask our staff for assistance.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 17

MEDICATIONS During your hospital stay, your doctor may order medications for you from our pharmacy. You will need to provide an up-to-date list of all your medications upon admission. This includes prescription and overthe-counter medications, as well as dietary supplements such as vitamins and herbs. Please remember: Do not take any medications on your own while in the hospital. If you bring any medications from home, you will be asked to send them back home with a friend or family member. When you are discharged from the hospital, your nurse will reconcile your current medication list with any additional medications or changes your physician has ordered.

In addition, certain diagnoses also may mean you are at high risk for falls, including previous falls, fear of falling, stroke, problems with vision or hearing, dehydration, low blood sugar, heart-rhythm problems, Parkinson’s disease, depression, confusion and gait disturbances. If you have any of these conditions, please follow these tips to help prevent falls: • Rise or sit slowly to prevent becoming light headed or dizzy. • Use a night light. • Follow the safety precautions as explained to you by your nursing or rehabilitation staff. • Minimize clutter near the bedside and throughout the room. • Report any spills or bathroom mishaps so they can be cleaned up promptly.

SIDE RAILS The side rails on your bed may be raised for your protection, especially at night and after surgery. Please do not try to adjust the side rails without assistance.

SMOKING To promote a healthy, healing environment for our patients, associates and guests, the use of any tobacco products is not permitted at Sacred Heart Hospital, nor on any property owned by Sacred Heart, inside and outside. Upon admission, your nurse will ask you about your smoking habits and provide you with information on smoking cessation services at Sacred Heart. The Smoking Cessation Department can be reached at 416-7764.

EMERGENCY DRILLS For your safety, we occasionally hold fire/disaster drills in order for our staff to remain well-prepared for an emergency situation. In the unlikely event of a fire or other disaster, hospital employees are prepared and will assist you as necessary.

SPEAK UP! HOW TO REPORT SAFETY CONCERNS We encourage you to let us know anytime you have concerns about your safety. Please tell your physician, nurse or other caregiver, or you may call the operator at 416-7000 (or 0 from inside the hospital) anytime you have questions about your safety.

18 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

If you are suffering from acute or chronic pain, then we have the solution for you. INTEGRATED & EFFECTIVE TREATMENT

KURT A. KRUEGER, M.D.

PABLO W. CONCEPCION, M.D.

•

Back & Neck Pain

•

Arthritis Pain

•

Sports Injuries

•

Spinal Problems

•

Shoulder Pain

•

Work Injuries

•

Cancer Pain

•

Shingles

•

Chronic, Acute & Subacute Pain

Carpal Tunnel Syndrome

•

Leg Pain (Sciatica) Neuropathies

CARRIE A. STEICHEN, D.O.

COMPLETE CONVENIENCE

The trusted experts at Pain Consultants of West Florida can help you get life back to normal. Our team of experienced physicians employs a safe, effective and integrated approach to treating your chronic or acute pain.

•

Same-Day & Lunchtime Appointments

•

Workers Comp. Cases Welcome

•

Appointments Seen Promptly

•

Participate with Most Major Insurance Companies

Free, HandicappedAccessible Parking

PCWFL.COM

When you walk and fundraise in the Making Strides Against Breast Cancer walk, you help the American Cancer Society make the greatest impact and save more lives in more communities, through groundbreaking research and programs like clinical trials matching and free rides to treatment.

Asbury Place

Asbury Place offers a unique opportunity for residents with Alzheimer’s and Dementia to age in place. We have an independent side and a secured memory care side of the facility. This is great for our residents because as their memory care needs increase, they do not have to leave our facility to receive care. They can stay in their home and receive the same great care from our secured memory care unit as they would anywhere in Pensacola.

License #AL9099

4916 Mobile HWY • Pensacola, FL 32506 • (850) 453-0100

Superior In-Home Care, Inc. “Our Name Says It All” Skilled Nursing Care • Medication Set Up and Administration • Patient Evaluation/Assessments • Injections • Lab Work • Diabetic Care Home Health Aide Care • Personal Care • Companion Care • Respite Care • Homemaker Service

Our goal is to enable patients to stay at home while receiving professional care to restore health and maintain independence.

850.457.1601

www.superiorinhomecare.com

License# HHA21148096

222 W. Cervantes Street Pensacola, FL 32501 Helping you and your family prepare for the future, no matter your age. Areas of Practice • Elder Law • Nursing Home Medicaid • Estate Planning • Special Needs Planning • Probate

850.607.7890 www.medleyelderlaw.com

Caring for the Pensacola and surrounding community for over a decade for neck and back problems, headaches, auto injuries, and more! Also providing pregnancy and pediatric care.

IMPROVE YOUR HEALTH NOW! Function better, feel better... Naturally.

Dr. Monica Hills, D.C. Dr. Margaux Allen, D.C. CHIROPRACTIC PHYSICIANS 4761 Bayou Blvd. • Suite 6 (in the Target Shopping Center) Pensacola, FL 32503

850.476.1887 www.bayouchiropractic.com David W. Rawson, DMD Mark T. Braxton, DMD Anthony E. Chicola, DMD

Mark T. Braxton, DMD

Anthony E. Chicola, DMD

David W. Rawson, DMD

Our practice has been serving Northwest Florida for more than 41 years and all of our Oral Surgeons are board certified. 5075 CARPENTER CREEK DRIVE PENSACOLA, FLORIDA 32503 (Behind “Olive Garden” on Bayou Blvd) Phone: 850-477-8482 Email: mail@rawsonbraxton.net

Thank you for allowing us to serve your family’s oral and maxillofacial needs!

A Place for You in Pensacola Business

Vacation

Extended Stay

Pensacola Downtown

601 East Chase Street 850-432-0202

residenceinnpensacoladowntown.com

700 East Chase Street 850-439-3330

courtyardpensacoladowntown.com

Airport/Cordova Mall

2187 Airport Boulevard 850-478-1123

hamptoninnpensacolaairport.com

1144 Airport Boulevard 850-479-8900

hiltongardeninnpensacola.com

5049 Corporate Woods Drive 850-474-3777 homewoodsuitespensacola.com

Pensacola Beach

16 Via DeLuna 800-934-3301 • 850-934-3300 daysinnpensacolabeach.com

850-932-9314 • Highpointe.com 311 Gulf Breeze Pkwy • Gulf Breeze, Florida

Serving Sacred Heart Hospital Eleven Clinic Locations Including Sacred Heart Campus Check for the Clinic Closest to Your Home Experts in:

Acute Renal Failure • Chronic Kidney Disease Hypertension • Hemodialysis • Peritoneal Dialysis Renal Transplant • Electrolytes Imbalance

Clyde Pence, MD

George Antonious, MD

Linda Stallings, MD

Shadi Oweis, MD, PhD

Eleven Area Locations & Four Dedicated Physicians To Serve You

850-474-8121 • Fax 850-474-8096 • www.kidney-docs.com

Assisted Living Facility 11456

The Beacon offers excellence in retirement and assisted living, specialized memory care services, and innovative wellness programs at an affordable cost. We take care of the details so our residents can enjoy the finer things in life.

We are committed to providing optimum care for all our patients in a compassionate manner. • Dental Implants • Relaxation Dentistry • Porcelain Veneers • Tooth-Colored • Teeth Whitening Fillings 4041 Highway 90 • Pace, FL 32571

850-934-4306 | 4410 Gulf Breeze Parkway TheBeaconSeniorLiving.com

(850) 994-8185

Visit our website for a $25 off first visit coupon: www.PaceADC.com

Walk-In Medical Care

Now in 2 Convenient Locations! 7 days a week

8 a.m. - 7 p.m.

Limited hours on holidays.

Walk Right in for Care of Minor Injuries and Illnesses, such as: • Colds or Flu • Stomach Pain • Earaches • Sprains • Cuts

PACE:

New ion! 4435 Hwy 90 Locat

850.416.5205

• Infections • Eye Injuries • Back Pain • Minor Burns • Sore Throats

PENSACOLA: 6665 Pensacola Blvd. 850.416.2000

Board-Certified Physicians Most Insurance Plans Accepted

w w w.S acred-H ear t. o rg/Urgent Care

Only those who care for others know what it’s really like to care for others. That’s why AARP created a community with experts and other caregivers to help us better care for ourselves and for the ones we love.

aarp.org/caregiving or call 1-877-333-5885

Losing weight’s a lot harder than gaining it…

but very much worth the effort.

With every step, you lower your risk for type 2 diabetes and heart disease.

It’s not easy. But it is worth it.

Learn how you can help stop diabetes by losing weight, eating healthy and staying active. Visit checkupamerica.org or call 1-800-DIABETES.

Visiting Hours and Policies Your family and friends are welcome to visit you during your stay. Please review the following guidelines that have been designed to ensure your privacy, as well as that of other patients.

GENERAL VISITING POLICIES 1. To allow adequate rest, recommended visiting hours are from 6:00 a.m. to 8:30 p.m. 2. For the protection of our patients, we ask visitors showing any signs of infection or illness to not visit hospitalized patients. This includes but is not limited to: cough, fever, runny nose, rash, vomiting, diarrhea or sore throat. 3. One responsible adult (age 18 or older) will be permitted to stay overnight to provide support to the patient. All overnight guests must register with security. 4. There is a waiting room on the third floor for families of patients undergoing surgery. 5. Visitors of patients in isolation must follow the instructions provided on the isolation signage. Depending on the situation, visitation may be limited for the safety of the patients and others. 6. Please limit your visitors to a few at a time. Children ages 15 and younger must be accompanied by an adult, other than the patient, at all times. 7. If the nursing staff needs to perform a procedure, we may ask your visitors to go to the waiting room. We will gladly notify them when we are finished so they can continue their visit. 8. The hospital dedicates the hours from 2:00 p.m. to 4:00 p.m. as Quiet Time. Please keep the noise and visitation to a minimum during this time to allow our patients adequate rest. 9. Keeping the television volume low and turning it off at bedtime will help you and your fellow patients get much-needed rest. Please keep noise levels to a minimum in consideration of other patients. 10. We welcome members of the clergy to visit at any time.

SPECIAL VISITING HOURS AND GUIDELINES At Sacred Heart, we believe visits from family and friends aid in the emotional well-being of patients. In addition to our general visiting guidelines, some areas of the hospital have special visiting hours and policies.

AFTER-HOURS VISITING AND ENTRY TO THE HOSPITAL After 8:30 p.m., guests who want to visit a patient must obtain a temporary ID badge either at The Children’s Hospital or Bayou Tower entrance information desk. The visitor must present a driver’s license, military ID or state-issued ID to the security officer. An ID badge displaying the visitor’s photo, name, date, time of entry and destination will be issued. The visitor’s access is limited to the patient-care area designated on the temporary ID, as well as public areas, such as the cafeteria. Visitors must display the temporary ID in a visible location above the waist at all times while on SHHP premises. Authorized visitors (designated family member or designated support person) for med-surge/ICU patients who are in the facility at the conclusion of visiting hours will be asked to go to either The Children’s Hospital or Bayou Tower entrance to receive a visitor badge. Visitors without a valid visitor badge after normal visiting hours will be asked to leave the facility.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 19

ADULT CRITICAL AND PROGRESSIVE CARE UNITS

NEONATAL INTENSIVE CARE UNIT (NICU)

Sacred Heart has open visitation hours in its Intensive Care Units and Progressive Care Unit. Two visitors or family members may visit ICU and Progressive Care patients at one time. One family member may stay overnight with the patient.

The NICU wants you as a parent to spend as much time as you can visiting and caring for your baby. Here are some things to be aware of when visiting your baby:

For safety reasons, we ask that children under the age of 12 refrain from visiting these areas. We know that exceptions are necessary on certain occasions, and we will be happy to discuss this with you and your family. We also ask that live plants and flowers be sent directly to the patient’s home and not to their hospital room in these units. Please contact the patient care manager or house supervisor (416-7000) if you have any questions.

CHILDREN’S HOSPITAL Parents of patients in the Children’s Hospital have unlimited visiting hours and are encouraged to visit. Children under the age of 12 should not visit the Children’s Hospital without permission from the patient’s nurse or physician. For the safety and privacy of our patients, no more than two people may visit at a time, and visitors age 18 and younger may not stay overnight in the hospital lobbies or rooms. Children’s Hospital Visiting Hours: Visiting hours are from 11 a.m. to 8 p.m. for the general public. In addition, there is a Quiet Time from 2 p.m. to 4 p.m. Please keep the noise level and visitors to a minimum during this time.

• The NICU has an open visitation policy with the exception of change of shift, which is limited to parents only. Change of shift is 6:45 a.m. to 8:00 a.m. and 6:45 p.m. to 8:00 p.m. • Due to space constraints, visitors are limited to two people at your baby’s bedside at a time. • All visitors must be ages 15 years or older. • Visitation may be limited due to emergencies or special procedures going on in the NICU. • Parents must have their ID bands on them at all times. If the ID bands have been removed, you will be asked to show a photo ID. • Parents may select two visitors, ages 15 or older, to visit when they are not present. These two visitors may bring back additional visitors as well. Parents should complete a visitor consent form and select what activities they allow their visitors to provide. Once the visitor consent form has been completed, we ask that visitor names not be changed in an effort to limit the amount of different people in and out of the NICU. • No food is allowed in the NICU, but mothers are encouraged to bring in a bottle of water to assist in breast milk production. • Designated members of the clergy may visit when parent(s) have given prior approval either by phone or in person.

PEDIATRIC INTENSIVE CARE UNIT (PICU) In addition to the visiting policies in Children’s Hospital, a few special guidelines apply to the Pediatric Progressive and Intensive Care Units. To provide the best care and safety for our patients, these units are located in a secured area. For patient safety, visitors and family members are limited to

20 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

two at a time and must call on the phone outside the door for entry into this unit. Four ID bands are issued on admission for designated visitors. Banded visitors must be 18 years or older. The ID bands are not interchangeable and must be worn by the designated person during the patient’s PICU stay. If for any reason these designated visitors must remove their baby band from their wrist, they will be required to present a photo ID for verification when visiting. All visitors must be accompanied by a banded person.

WOMEN’S AND MATERNITY CENTER

One banded visitor may stay overnight with the PICU patient, as the patient’s condition allows. Due to the seriousness of their condition, patients who require the use of a ventilator do not have couches, cots or recliners available in their room. The waiting room is available for a second banded visitor. In addition, visitors 18 and younger may not stay overnight in the hospital lobbies or rooms.

Patients in the Labor and Delivery suites may have up to five visitors at the discretion of the nurse in charge and patient’s physician. Visitors will be limited as needed to promote a safe environment for the patient. No children under age 12 are allowed in the labor room unless he or she is the patient’s child, and must be accompanied by an adult at all times, preferably not the significant other.

Sibling Visitation:

On admission, the patient will select a designee/ significant other to wear an armband; this is the person she wants to attend the delivery. Four additional visitor passes will be provided and given out by the patient to those who she desires to visit her while she is in labor and at delivery.

While children under the age of 18 are not allowed to visit the PICU, siblings of the patient may visit from 4 p.m. to 6:30 p.m. daily. For the safety of all of our patients, two banded visitors with a maximum of two siblings may be in the room together during this time.

Spouses and/or significant others may visit the Women’s and Maternity Center at any time. Visiting hours for the general public are from 10 a.m. to 8:30 p.m.; however, we ask that no more than four visitors be in the room at a time. In addition, brothers and sisters under the age of 12 may make short visits when accompanied by another parent/adult.

LABOR AND DELIVERY

PICU Visitors’ Hours: Banded visitors are welcome at all times. We ask that only two banded visitors be at the bedside from 6:30 a.m. to 8 a.m. and 6:30 p.m. to 8 p.m. to allow for a nursing report. We ask that no one enter or leave the PICU during this time. We encourage one banded member to stay at the bedside and participate in a report with the nursing staff. From 2 p.m. to 4 p.m., only banded individuals are allowed to visit the PICU. All other visitors may visit with a banded visitor.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 21

RONALD MCDONALD HOUSE For families of young patients hospitalized at Sacred Heart Children’s Hospital, the Ronald McDonald House provides a home away from home. For more information, please inquire at the Children’s Hospital Information Desk or call (850) 477-2273.

Visitor Accommodations There are many hotels and motels in the Pensacola area available for visitors from out of town. Please visit www.sacred-heart.org and click on the “For Visitors” tab for a more complete list. Some of those located closest to Sacred Heart are listed below.

HOTELS Courtyard by Marriott Pensacola . . . . . . . . . . . . . . . . . . . . . . 857-7744 Extended Stay University Mall . . . . . . . . . . . . . . . . . . . . . . . . 473-9323 Fairfield Inn by Marriott Pensacola . . . . . . . . . . . . . . . . . . . . 484-8001 Hampton Inn Pensacola Airport . . . . . . . . . . . . . . . . . . . . . . 478-1123 Hampton Inn Suites Pensacola-University Mall . . . . . . . . . . . 505-7500 Hilton Garden Inn on Airport Blvd. . . . . . . . . . . . . . . . . . . . .479-8900 Holiday Inn at I 10 and Davis Hwy. (University Mall) . . . . . . 477-3333 Homewood Suites at Corporate Woods (Airport Blvd.) . . . . . 474-3777 Hyatt Place Pensacola Airport . . . . . . . . . . . . . . . . . . . . . . . . 483-5599 La Quinta Inn on Davis Highway . . . . . . . . . . . . . . . . . . . . . 474-0411 Luxury Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484-5451 Towne Place Suites by Marriott Pensacola . . . . . . . . . . . . . . . 484-7022

Area Transportation AIR TRAVEL Pensacola Regional Airport . . . . (850) 436-5000 www.flypensacola.com

BUS SERVICE Escambia County Area Transit (ECAT) . . . . . . . . . . . . . . . . . . . . (850) 595-3228

TAXI SERVICE Herbert Taxi . . . . . . . . . . . . . . . . (850) 437-8561 Metro Cab . . . . . . . . . . . . . . . . . . (850) 433-9999 Williams Taxi . . . . . . . . . . . . . . . (850) 469-1920 Yellow Cab . . . . . . . . . . . . . . . . . (850) 432-4151 Pensacola Taxi . . . . . . . . . . . . . . (850) 456-3000 Choice Taxi . . . . . . . . . . . . . . . . . (850) 529-1806

22 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

Hospital Conveniences PARKING Parking is available at no charge to our patients and visitors. Parking garages are located off Ninth Avenue and Brent Lane/Bayou Boulevard. Additional parking lots can be found near Brent Lane/Bayou Boulevard, the Women’s and Children’s Hospital and the Bayou Tower.

FREE VALET SERVICE For your convenience, free valet service is available in three locations on weekdays to any guest or visitor needing assistance. This service is available at: Main Hospital Entrance: Full service: 7:30 a.m. – 4:30 p.m. Retrieve only: 4:30 p.m. – 6:30 p.m. Bayou Tower Entrance: Full service: 7:30 a.m. – 4:30 p.m. Retrieve only: 4:30 p.m. – 5:30 p.m. Bayou Garage: Full service: 7:30 a.m. – 4:30 p.m. Retrieve only: 4:30 p.m. – 5:30 p.m. If you have not picked up your car by 5:30 p.m., it will be moved to the main entrance parking lot. After 6:30 p.m., keys will be available from Sacred Heart’s Security Office. Call 416-7567.

ATM An ATM is located on the first floor of the main hospital, down the hall from the Subway restaurant.

CARE CHANNEL 23 The hospital now offers the CARE television channel, which provides relaxing music and images to help our patients enjoy a soothing environment for healing and rest. The 24-hour format includes unique daytime and nighttime images of beautiful natural landscapes that reduce anxiety, support the circadian rhythm, enhance sleep, and reduce the negative impact of hospital noise on patient floors.

GIFT SHOP Sacred Heart Hospital’s two gift shops are operated by the volunteers of the Mother Seton Guild. They are located in the main entrance lobby and The Children’s Hospital lobby. Personal necessities are available, as well as flowers, balloons, small gifts, cards, reading material and other items. Call 850-416-7885. All major credit cards are accepted. The Main Entrance Gift Shop hours: Monday – Friday, 10 a.m. - 6 p.m. Saturday and Sunday, 12 p.m.– 4 p.m. Sandcastles and Dreams Gift Shop hours: Monday – Friday, 9 a.m. – 6 p.m. Saturday and Sunday, 10 a.m. – 2 p.m.

INTERPRETERS If you or your family is having trouble communicating in English or signing services are needed, please let us know. Interpreters are available to assist you at no charge. Please contact your nurse for assistance.

LOST AND FOUND The Lost and Found Department is managed by the Sacred Heart Hospital Security Department. Please report any lost or found items to your caregiver immediately. Items found on the Sacred Heart Hospital campus will be held in the Security Office for 30 days, after which they will be discarded or donated to a local charity organization. Patient belongings are held on the nursing units or the Security Department (valuables) for a period of 30 days. To reach the Lost and Found Department, call the Security Department at 416-7567.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 23

PHARMACY Need prescriptions filled? A Walgreen’s Pharmacy is conveniently located on Sacred Heart’s campus on the first floor near the Payne Building. Walgreens is open from 8 a.m. to 6 p.m., Monday through Friday. Call 416-7137.

FREE BEDSIDE DELIVERY OF PRESCRIPTIONS Ask your caregiver about having your prescription(s) filled and delivered to your bedside before your discharge. For more information, call 416-7137.

VOLUNTEERS Volunteers give generously of their time to help Sacred Heart run smoothly and efficiently. We are proud to have more than 500 volunteers who assist in the operation of Sacred Heart Hospital in Pensacola. Many of these volunteers are members of the Mother Seton Guild. You will recognize them by their peach (women) and red (men) uniforms. Other volunteers include Friends of the Hospital (blue tops) and teen volunteers (yellow tops).

Special, your host or hostess will assist you in making choices that are allowed on your diet from the AllTime Favorites List. If you have any questions about your diet and the meals you receive, or if you wish to speak with a registered dietitian, please call 416-7958. Patients’ family members are welcome to purchase a meal tray from our hospital cafeteria to be delivered to the room. Please call Food Services for Visitors at 416-7462.

CAFETERIA Visitors are welcome to enjoy our cafeteria, which is located on the first floor between the Women’s and Children’s Hospital and the main hospital. Hours are: Monday – Friday: Breakfast: 6:30 a.m. – 10 a.m. Lunch: 10:45 a.m. – 2 p.m. Dinner: 4:30 p.m. – 6:30 p.m. Night Meal: 2 a.m. – 4 a.m. Please remember that patients are not permitted to eat in the cafeteria. Your diet will be determined by your physician and managed through the Dietary Department.

Volunteers perform a number of essential duties, including assisting at information desks and the Admitting Office, helping out in the Surgery waiting areas, and providing comfort to patients and family members. If you are interested in becoming a Sacred Heart Health System volunteer, call the Volunteer Services Office at 416-5730.

THE COFFEE CORNER

Food Services for Patients

Subway is located on the first floor, directly across from Wendy’s in the walkway between the main entrance and the hospital cafeteria. Subway serves subs, salads and breakfast fare, and is open 24 hours a day, seven days a week.

MEALS AND DIETARY SERVICE Our Dietary Department is fully equipped to meet your nutritional requirements while you are in the hospital. Your physician will determine whether your diet is routine or if you should receive special meals. Prior to each meal, the host or hostess assigned to your unit will tell you the Chef ’s Special and take your order. If you do not wish to choose the Chef ’s

The Coffee Corner, located on the first floor of the main hospital, brews Starbucks Coffee and serves assorted pastries. Hours are Monday through Friday, 6:30 a.m. to 5 p.m.

SUBWAY

WENDY’S Wendy’s is located on the first floor in the walkway between the main entrance and the hospital cafeteria. Visitors and guests can enjoy salads, burgers and more. Hours are 10 a.m. to 11 p.m.

24 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

Patient Rights You have the right: • To be treated in a dignified and respectful manner that supports your dignity. • To receive effective communication. • To have your cultural and personal values, beliefs and preferences respected by hospital staff members. • To have your pain managed. • To access religious and other spiritual services. • To access, request amendment to, and obtain information on disclosures of your health information, in accordance with law and regulation. • To receive information in a manner that you understand. • To participate in decisions about your care, treatment and services. • To have your own physician promptly notified of your admission to the hospital. • To refuse care, treatment and services, in accordance with law and regulation. • To have a surrogate decision-maker when you are unable to make decisions about your care. • To have hospital staff members respect the surrogate’s right to refuse care, treatment and services on your behalf, in accordance with law and regulation. • To have hospital staff involve your family in your care, treatment and services to the extent permitted by you or the surrogate decision-maker, in accordance with law or regulation. • To have hospital staff members provide you or the surrogate decision maker with information about the outcomes of care, treatment and services that you need in order to participate in current and future healthcare decisions. • To have hospital staff members inform you or the surrogate decision-maker about unanticipated outcomes of care, treatment and services related to sentinel events considered reviewable by The Joint Commission.

• To have the physician responsible for managing your care, treatment and services, or his or her designee, inform you about unanticipated outcomes of care, treatment and services related to sentinel events, if you are not already aware of the occurrence, or when further discussion is needed. • To give or withhold informed consent for your care. • To give or withhold informed consent to produce or use recordings, film or other images for purposes other than your care. • To have hospital staff members respect your rights during research, investigation and clinical trials. • To receive information about the individuals responsible for providing your care, treatment and services. • To have hospital staff members address your decisions about care, treatment and services received at the end of life. • To be free from neglect, exploitation, verbal, mental, physical and sexual abuse. • To be in an environment that preserves dignity and contributes to a positive self-image. • To have your complaints, and those of your family, reviewed by the hospital. • To access protective and advocacy services. • To designate visitors who shall receive the same visitation privileges as the patient’s immediate family members, regardless of whether the visitors are legally related to the patient. • To receive or refuse visitors. • To not have restrictions or limits to visiting privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. • To be ensured that all visitors enjoy full and equal visitation privileges. The associates of Sacred Heart Health System are sensitive to your visitation needs and want to ensure your access to loved ones; however, visitation during your hospital stay may have to be limited for your safety. When clinically appropriate and reasonably necessary, we may have to restrict the number of visitors you have and/or the time they spend with you to ensure you get the best care possible.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 25

Patient Responsibilities

FILING GRIEVANCES

• For asking your healthcare provider when you do not understand your plan of care.

If you have a complaint or grievance against the hospital, ambulatory care center or healthcare professional, you may file a grievance with any Sacred Heart director or manager, or with the patient advocate by calling 416-6120. In addition, you may file a complaint with the Florida Agency for Healthcare Administration or with The Joint Commission at the following addresses:

• For following the treatment plan recommended by your healthcare provider.

Agency for Health Care Administration Consumer Assistance Unit

• For keeping appointments and, when you are unable to do so, notifying your healthcare provider or facility in advance.

2727 Mahan Dr., Bldg. 1 Tallahassee, FL 32317-4000 (888) 419-3456

• For your actions if you refuse treatment or do not follow the healthcare providers’ instructions.

The Joint Commission Office of Quality and Patient Safety

You have the responsibility: • For providing your healthcare provider accurate and complete medical information about yourself, and to report unexpected changes in your condition.

• For insuring that the financial obligations of your healthcare are fulfilled as promptly as possible. • For following this facility’s rules and regulations related to patient conduct. • For being considerate of others’ rights. • For respecting this facility’s tobacco-free environment policy. • To talk to your doctor or nurse about what to expect regarding pain and pain relief options. • To tell your doctor or nurse if pain is not relieved and any concerns you may have about taking pain medications. If you have questions about your rights and responsibilities as a patient, or for a copy of Sacred Heart’s Policy on Patient Rights and Responsibilities, please contact the patient advocate at 416-6120.

One Renaissance Blvd. Oakbrook Terrace, IL 60181 (800) 994-6610

Medication Safety Pledge for Patients Patient safety is our highest priority at Sacred Heart. Please review our Medication Safety Pledge below and comply with the directives provided. Medications may be needed to improve my health. By working as a partner with my healthcare team, I can learn to use these drugs safely. I promise to: • Tell all caregivers (doctors, nurses, pharmacists, etc.) about my allergies (food and drug). • Learn about all of my drugs, including the name, strength or dose, why I am taking the drug and how to take it. • Tell all physicians when new drugs are ordered for me by another physician. • Talk with my caregivers about my use of herbal products, vitamins, food supplements, or other over-the-counter drugs I may be taking.

26 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

• Identify myself before taking any type of drugs given to me by a nurse, physician, pharmacist or caregiver. • Question my caregiver about any drug with which I am not familiar. • Tell my caregivers if I have any problem taking the drug for any reason, including the cost. • Check with my caregiver before changing the way I take my drugs. • Faithfully renew my prescriptions on time. • Never share medications with others or use drugs belonging to someone else. • Store drugs properly and safely, away from children and pets. • While in the hospital, I will not take home any medication unless my physician and nurse approve.

Bioethics Committee Patients, relatives and medical personnel sometimes face difficult treatment and life-and-death decisions. To help with these concerns, Sacred Heart Hospital has a Bioethics Committee that functions in accordance with the Ethical and Religious Directives for Catholic Healthcare Services, Florida law, and the mission, vision and values of Ascension Health and Sacred Heart Health System. The Bioethics Committee at Sacred Heart is composed of a variety of professionals, including physicians, nurses, social workers, pastoral ministers and administrators. This Committee, upon request, will seek to provide confidential consultation and emotional support for bioethical issues. Your physician, nurse or other caregivers can tell you how you can obtain the assistance of the Bioethics Committee, or you may call the operator at 416-7000 (or 0 if inside the hospital.)

Advance Directives Under Florida law, all hospital patients have a right to sign documents that make choices about treatment known to their doctor or family in advance. You also have a right to sign papers that name someone you trust to make medical decisions for you in certain situations. These patient rights are known as advance directives. The directives state in advance what kind of treatment you want—or do not want—if serious conditions develop that would prevent you from telling your doctor whether you want the recommended treatment. For example, if you lapsed into a coma, would you want Sacred Heart’s staff to know your specific wishes about your treatment? You may choose one of two types of advance directives: a living will or a healthcare surrogate designation. With a living will, you state the kind of medical care you want or do not want if you become unable to make your own decisions. With a directive naming a healthcare surrogate, you sign a paper naming another person as your agent to make medical decisions for you, should you become unable to make them for yourself. If you choose to complete an advance directive, you may change or cancel it at any time. If you have prepared a living will or appointed a surrogate, make sure someone, such as your doctor, lawyer or family member, knows about the document and where it can be found. The hospital will ask you for a copy upon admission. Advance directives are important. You do not have to have an attorney prepare an advance directive, but you may wish to talk about it with your family, your attorney or a member of the clergy.

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 27

Palliative Care Palliative care (pronounced pal-lee-uh-tiv) is specialized medical care for people who have a serious illness. It focuses on providing patients with relief from the symptoms, pain and stresses of a serious illness—whatever the diagnosis. The goal is to improve quality of life for the patient and the family. Palliative Care at Sacred Heart Hospital is provided by a team of specialty trained nurse practitioners, registered nurses, a chaplain, social worker and other specialists who work together with the patient’s other doctors to provide an extra layer of support. It also enables patients to have more control over their care by improving their understanding of treatment options. It is appropriate at any age and at any stage in a serious illness, and can be provided along with curative treatment. The overall purpose of palliative care is to relieve suffering and provide the best possible outcome and quality of life for the patient and the family. The palliative care team at Sacred Heart Hospital accomplishes this in a number of different, yet crucial, ways: • Providing expert treatment of symptoms such as pain, shortness of breath, fatigue, constipation, depression, nausea, loss of appetite and many other symptoms. • Devoting time to listen to you, answer your questions about the disease and treatment options, and matching treatments to your individual goals. • Helping to coordinate and share information with all of your other doctors and healthcare providers.

certified advance-care planners. For assistance, contact Palliative Care at 416-7705 or our Social Services Department at 416-6881. • Offering a support system to help you, as well as the family, cope with serious illness and life changes. • Providing you and your family with available community resources based on your individual needs and goals. • Offering grief support education, as well as grief support groups. For more information, please visit www.sacred-heart.org/education.

HOW DO I GET PALLIATIVE CARE? If you want the palliative care team to be a part of your care, you must ask your doctor or your nurse for a referral. You also can call the Palliative Care Office and speak with a team member at (850) 416-7705 if you have additional questions or want to know if palliative care services can help you and your family. An excellent resource for additional palliative care patient and family information can be obtained from the Center to Advance Palliative Care at www.getpalliativecare.org.

Social Services At Sacred Heart, our team of social workers and case managers provides support and counseling for patients with traumatic diagnoses, patients in need of specialized rehabilitative care, patients admitted from a nursing home, or patients having problems adjusting to illness or hospitalization. The Social Services and Case Management Office can be reached at 416-6881 and is open Monday through Friday from 8 a.m. to 4:30 p.m. There is no charge for this patient service.

• Providing individualized spiritual and emotional support to you, as well as your family. • Providing education and assistance with preparing a living will (advance-care plan) by

28 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

CASE MANAGERS Case managers are registered nurses who work closely with your physician and social worker. The case manager reviews your medical chart on a daily basis and assists the physician in coordinating your care during your hospital stay. Case managers can assist patients in understanding their health benefits and available services provided by their health insurance. The case manager routinely provides information to your insurance company outlining your treatment plan, as well as plans for your care after you leave the hospital. The case manager and social worker work together to develop a sound plan for care following a hospitalization. For more information about Case Management, please call 416-6881.

SOCIAL WORKERS Social workers are knowledgeable about state and federal programs, including Social Security Disability, Vocational Rehabilitation and SSI/Medicaid benefits, and can assist with the application to these programs. They also can assist in completing advance directive and designation of healthcare surrogate forms. Social workers also help families prepare for a patient’s return home or find alternatives when returning home is not possible. In addition, the department can link families to home healthcare services or community resources that may assist with family needs.

CHAPEL For the spiritual needs of you and your family, the chapel is located on the second floor of the main hospital. It is open 24 hours a day, seven days a week. All faiths and denominations are welcome. Catholic Mass is offered: Monday - Friday at 11:30 a.m. Saturday at 8 p.m. Sunday at 8 a.m. These Masses are televised on hospital Channel 2.

Social workers assist with families of children admitted to a specialty-care unit, children who need specialized equipment or supplies for continuity of care, and children who are diagnosed with terminal and chronic illnesses. For more information, call 416-6881.

Spiritual Care Patients often have spiritual and emotional needs that go beyond the care that doctors and nurses can provide. The staff of our Pastoral Care Department strives to serve you and your family as unique human beings with individual needs. Pastoral Care chaplains are daily visitors to the patient areas and see persons of all religious denominations. To request that a chaplain visit you, contact the hospital operator by dialing 0. The priest chaplain visits all newly admitted Catholic patients and makes available the Sacraments as desired and appropriate. They see other patients upon request. Leaders from many faith traditions are available to minister to the spiritual needs of members who are hospitalized. If information regarding your church affiliation was not requested during the admitting process, and you wish your religious leader to be notified of your admission, call 416-7928. Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 29

FINANCIAL ARRANGEMENTS Financial arrangements for payment are required prior to discharge. If your insurance policy does not cover all charges or if you anticipate having difficulty paying your hospital bill, please call our Business Office at 416-7190. One of our inpatient account representatives will be happy to assist you with financial arrangements. For your convenience, Sacred Heart Hospital accepts American Express, MasterCard, Visa and Discover Card.

Going Home PATIENT DISCHARGE At Sacred Heart, we recognize that most patients are eager to go home from the hospital. To arrange for your ride, we encourage you to allow for two to three hours for your nurse to finish your discharge process. Nurses will be busy arranging for your prescriptions, discharge instructions and follow-up appointments, and your doctor may request that you complete tests before you go home. We will do our best to keep you informed of your discharge process and notify you of any delays.

HOME HEALTHCARE AND SKILLED NURSING FACILITIES After your discharge from Sacred Heart hospital, you or your loved one may need the services of a home-healthcare agency, skilled nursing facility or rehabilitation center. Many options are available through Sacred Heart Health System or elsewhere in our area. The Haven of Our Lady of Peace is a 120-bed nursing home operated by Sacred Heart Health System and Methodist Homes for the Aging that has enjoyed a reputation for decades as a place where a dedicated staff provides special care. For more information, please call (850) 436-5900. For a list of area home care and skilled nursing facilities, please contact our Social Services Department at 416-6881. Information on Sacred Heart services is available at 416-7000 or www.sacred-heart.org.

BILLING Insurance information is obtained from you or your representative prior to or at the time of admission. If that information was not available, please contact a representative from Sacred Heart’s Patient Accounts Department immediately at 416-7190 or our toll-free number at (866) 869-9677 to provide the information. Patient Accounts/Billing will verify insurance coverage or benefits, obtain necessary authorizations and file claim(s) on your behalf based on the insurance(s) information you provided. A summary and itemized statement of your charges can be mailed to you at any time upon request. Your insurance(s) should pay your claims according to your policy benefit plan. Questions concerning payments should be addressed to your insurance company representative. Any non-covered charges and/or cost share, including co-pays or deductibles, will be billed to you if they remain outstanding after your insurance(s) pays their portion. Your hospital bill does not include the fees of your physician(s) or consulting physician(s). Fees for professional services rendered to you by radiologists, pathologists, cardiologists, anesthesiologists, neonatologists or emergency physicians also are not included on your hospital bill. Fees for these professional services are billed directly by the physician(s) providing the service(s).

30 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

SACRED HEART HEALTH SYSTEM SERVICES Sacred Heart is pleased to offer our community a full continuum of healthcare services. For more information on any Sacred Heart service, please call (850) 416-7000 or visit us online at www.sacred-heart.org.

ABOUT SACRED HEART HOSPITAL Sacred Heart Hospital is the hub of a health system that provides services across the Gulf Coast from Gulf Shores, Ala. to Apalachicola, Fla. The hospital has grown to become a 566-bed, acute care hospital in Pensacola that includes the region’s only children’s hospital.

SACRED HEART MEDICAL GROUP AND ONCOLOGY GROUP Need a doctor? We’re close by with more than 145 specialists and primary-care physicians throughout South Alabama and Northwest Florida, including: • Family Medicine • Internal Medicine

ASCENSION

• Cardiology

Sacred Heart Health System is part of Ascension, the nation’s largest Catholic and nonprofit healthcare system. Ascension (www.ascension. org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. Ascension is committed to delivering compassionate, personalized care to all with special attention to persons in poverty and struggling the most.

• Cardiothoracic Surgery

SACRED HEART MEDICAL GROUP

• Maternal-Fetal Medicine

Sacred Heart Medical Group is a growing network of more than 145 physicians and 49 mid-level providers, and includes 18 specialties at 45 locations throughout Northwest Florida and Southern Alabama, offering convenient locations and hours. For a list of primary care and specialty physicians, and to request an appointment online, visit www.sacredheartmedicalgroup.org. To find a physician who is right for you, call our referral line at (850) 416-2337.

THE CHILDREN’S HOSPITAL AT SACRED HEART With the area’s only Neonatal and Pediatric Intensive Care Units, our Children’s Hospital is the region’s center for care of sick and injured children. Children’s Hospital is affiliated with Nemours Children’s Clinic, a partnership that brings in pediatric physicians with more than 15 subspecialties for children’s care, including pediatric oncology and pediatric rheumatology. Other services include our outpatient Pediatric Care Center and our Pediatric Emergency Department. For more information, visit www.sacred-heart.org/childrenshospital.

• Ear, Nose & Throat Surgery • Endocrinology • General & Trauma Surgery

• Neurology • Neurosurgery • Obstetrics & Gynecology • Oncology/Hematology • Orthopedic Surgery • Pediatric Neurosurgery • Pediatrics • Radiation Oncology • Rheumatology • Thoracic Surgery • Weight Management Let us help you find a doctor who is right for you. Call (850) 416-2337 or visit us online at www.SacredHeart MedicalGroup.org

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 31

SACRED HEART HEALTH SYSTEM SERVICES SACRED HEART WOMEN’S AND MATERNITY CENTER The only women’s hospital in Northwest Florida, Sacred Heart Women’s and Maternity Hospital delivers more babies than any hospital in the region. We are the region’s leading provider of women’s services, including specialized care for women with high-risk pregnancies, osteoporosis, breast cancer and gynecologic cancer. For more information, visit www.sacred-heart.org/ womenshospital.

SACRED HEART CANCER CENTER Our Cancer Center offers a full range of hospitalbased and outpatient cancer services for children and adult patients. The physicians of Sacred Heart Medical Oncology Group are experts in cancer care in Northwest Florida, providing the very latest cancer treatments and supportive care for the family. Our Cancer Center is proud to be the only cancer center in Northwest Florida that is affiliated with MD Anderson Cancer Network. For more information on our physicians and services, visit www.sacred-heart. org/cancercenter.

HAVEN OF OUR LADY OF PEACE The Haven is a 120-bed nursing home and short-term rehabilitation center located in a spacious setting, featuring a home-like atmosphere. It also provides skilled nursing services, including IV therapy, chronic wound care, diabetes education, and hospice care. For more information, visit www.sacred-heart.org/haven or call (850) 436-5900.

SACRED HEART MEDICAL PARKS Sacred Heart Medical Park at Airport Boulevard in Pensacola includes a diagnostic center that offers convenient diagnostic services for adults—all under one roof—as well as physician offices and plenty of parking. In addition, Sacred Heart Medical Park in Pace offers these same services for families in Santa Rosa County,

as well as mammography and rehabilitation. For more information, please visit our website at www.sacred-heart.org.

SACRED HEART LAB EXPRESS Sacred Heart Health System offers many convenient locations throughout the Gulf Coast for outpatient laboratory services. For a list of Lab Express locations, please visit www.sacred-heart.org/labexpress.

SACRED HEART URGENT CARE CENTERS Our Urgent Care Centers on Highway 29 and Highway 90 in Pace are open seven days a week from 8 a.m. to 7 p.m. and limited hours on holidays to serve you when you need a doctor for treatment of minor illnesses and injuries. No appointment is necessary. For more information, call 416-2000 in Pensacola or 416-5205 in Pace, or visit www.sacred-heart.org/urgentcare. Sacred Heart Health System now offers InQuicker, a convenient, online service for scheduling a visit to our hospital Emergency Departments and at our Urgent Care Center in Pensacola. Visit www.sacred-heart.org/inquicker.

PEDIATRIC AFTER HOURS Offering quick care for sick kids – no appointments needed – Sacred Heart Pediatric After Hours at Pace is open evenings and weekends to provide care when you can’t wait until your pediatrician’s office opens. Our board-certified pediatricians and staff can treat most minor medical issues in children of all ages. For many non-trauma cases, Pediatric After Hours is often a faster and more cost-effective option than the Pediatric Emergency Room. Visit online at www.sacred-heart.org/pediatricafterhours or call (850) 416-5205.

SACRED HEART SURGICAL WEIGHT LOSS CENTER Our Surgical Weight Loss Center provides minimally invasive weight loss surgery to help people who are

32 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

SACRED HEART HEALTH SYSTEM SERVICES diagnosed as clinically obese achieve significant weight loss, improved health and increased quality of life. This surgery program is designed to reduce the risk of serious diseases and conditions associated with obesity, and to help patients begin the road to a healthier lifestyle. For more information, visit www.sacredheartsurgicalweightloss.com.

SACRED HEART REGIONAL HEART AND VASCULAR INSTITUTE The Heart and Vascular Institute is a comprehensive facility that combines renowned physicians and technical support staff with the latest in diagnostic, treatment and surgical services. We provide the latest treatments for coronary-artery disease, heart failure, heart rhythm disorders and a variety of vascular or circulatory problems. Our outpatient services include rehabilitation centers through Sacred Heart’s Cardiac and Pulmonary Center and a Heart Failure Clinic. For more information, visit www.sacred-heart.org/heartvascular.

SACRED HEART REGIONAL STROKE CENTER

CENTER FOR WOUND CARE AND HYPERBARIC MEDICINE At the Center for Wound Care and Hyperbaric Medicine, we provide the most advanced wound care therapy, as well as access to hyperbaric oxygen therapy to help speed the recovery process. The center is conveniently located at Sacred Heart Medical Park on the corner of Airport Boulevard and College Parkway. For more information, visit www.sacred-heart.org/woundcenter.

SACRED HEART ORTHOPEDICS CENTER Sacred Heart provides comprehensive orthopedics specializing in joint replacement, hand surgery, sports medicine and pediatric orthopedics. Sacred Heart also has the area’s only Regional Joint Replacement Center, with a 22-bed unit dedicated to our joint replacement patients. The physicians and staff of the Joint Replacement Center use aggressive therapy and a team approach to help patients get back to a better quality of life faster and with less pain. For more information, visit www.sacred-heart.org/orthopedics.

Our award-winning Regional Stroke Center offers state-of-the-art emergency care for people who have suffered a stroke. The center’s multidisciplinary care team is headed by neurologists and neurosurgeons with advanced training in diagnosis and treatment of strokes. For information, visit www.sacred-heart.org/strokecenter.

SACRED HEART REHABILITATION SERVICES

SACRED HEART INSTITUTE FOR NEUROLOGY AND NEUROSURGERY

Sacred Heart Rehabilitation also has facilities in Pace, Gulf Breeze, Perdido, Destin, Panama City Beach, Port St. Joe and Apalachicola. All locations are staffed by physical and occupational therapists, exercise physiologists and athletic trainers.

Sacred Heart’s Institute for Neurology and Neurosurgery provides expert, state-of-the-art care for brain, spinal, and nerve diseases and injuries. With a full staff of neurologists and neurosurgeons, our team provides compassionate care for children and adults of all ages. For more information, visit www.sacred-heart.org/neuro.

The Sacred Heart Rehabilitation Center on Davis Highway in Pensacola is a 6,000-plus-square-foot. outpatient facility dedicated to restoring patients to good health. It features an indoor pool, fully-equipped gym and private treatment suites.

In addition, for patients recovering from hip or knee replacement or other surgery, Sacred Heart provides a short-term rehabilitation facility for patients who need more extensive care before returning home at

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 33

SENIOR Spirit! If you are age 55 or older, you are eligible to join Sacred Heart’s SENIORSpirit! program, which offers special inpatient benefits, free screenings, free seminars and more. SENIORSpirit! is designed to help you take charge of your health. You can join over the phone by calling (850) 416-1620 or toll free at (877) 416-1620. For a list of upcoming seminars and events, visit www.sacred-heart. org/seniorspirit.

The Haven of Our Lady of Peace. Patient-stays usually range from seven to 21 days, depending on the level of care needed. For more information, visit www.sacred-heart.org/physicalrehabilitation.

Community Education and Services MISSION IN MOTION Sacred Heart provides free health screenings for the poor, the uninsured and others who lack access to healthcare. For a list of dates, times and location, please visit our website at www.sacred-heart.org/missioninmotion.

EDUCATIONAL PROGRAMS At Sacred Heart, we believe it is important to involve the patient and family in education regarding their diagnosis, treatment, recovery and the care they need after they leave the hospital. Inpatient smoking-cessation counseling is offered to help reinforce our tobacco-free environment, as well as assisting the patient and/or family in achieving a tobacco-free lifestyle. In addition, Sacred Heart offers a range of public educational programs, including weight management, coping with cancer, CPR, smoking cessation, diabetes management, stress management, preparing for childbirth, baby care, grief support and more. For information about these and other programs, visit online at www.sacred-heart.org/education.

SACRED HEART ONLINE HEALTH LIBRARY If you need information on a diagnosis or disease, or tips on how to stay healthy, visit our website at www.sacred-heart.org/library.

34 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

Patient Satisfaction We trust that during your time with us, you will receive excellent medical care in an environment where your comfort and healing are a priority. It is the goal of our competent and compassionate staff to anticipate and meet your needs. Because we strive to continually improve our processes and services, your input regarding your patient experience is very important to us. After your discharge, you may receive a phone call from PRC, an independent survey firm. We ask that you accept the call (from a 402 area code) and take the opportunity to give us your feedback about your experience with us. We use your comments to further improve our care and recognize excellent staff members.

Memorials and Honorariums Your generous contributions help us provide highquality, compassionate healthcare to our community. These donations can be tailored to specific activities and services that interest you. If you would like to make a donation in honor or in memoriam of a loved one, or to recognize an associate who provided you with excellent care, please call the Sacred Heart Foundation at (850) 416-4660.

Recognizing Excellent Service If you want to send a card or letter to recognize any Sacred Heart associates for excellent service provided during your care, please send your note to: Sacred Heart Health System c/o Administration 5151 N. Ninth Ave., Pensacola, FL 32504 We also encourage you to leave a comment on our Facebook page or Google. Thank you for choosing Sacred Heart Hospital!

Our Mission Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. Our Catholic health ministry is dedicated to spiritually centered, holistic care that sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our words.

Our Core Values Service of the Poor: Generosity of spirit, especially for persons most in need. Reverence: Respect and compassion for the dignity and diversity of life. Integrity: Inspiring trust through personal leadership. Wisdom: Integrating excellence and stewardship. Creativity: Courageous innovation. Dedication: Affirming the hope and joy of our ministry.

5151 N. Ninth Ave. Pensacola, FL 32504 www.sacred-heart.org (850) 416-7000

Visit us online at www.sacred-heart.org • Like us on Facebook • Follow us on Twitter! 35

The FollowMyHealthTM patient portal is a free self-service health management tool designed to give you online access to your personal health records and ultimately give YOU the ability to make more informed decisions about your health! How Do I Sign Up? You may sign up to use FollowMyHealthTM

(photo ID required) and notify the FollowMyHealthTM team that you’ve signed up. Within 2 business days, you will receive an invitation via email to activate your account. The email invitation will include a link to the FollowMyHealthTM login page. You can login using an existing Windows LiveID, Google, Facebook, or Yahoo account. If you do not already have one of these accounts, you can use the secure FollowMyHealthTM login. You will be required to enter an INVITATION CODE, which is your four digit year of birth. Please note: the invitation code is only active for 90 days. -

Get Started… It’s as Easy as 1, 2, 3. Rx View most test & lab results

Request Rx refills

12 Request appointments

Click the registration link in the email you receive from noreply@followmyhealth.com.

Create your portal login using a unique username and password.

Enter the invitation code provided by your medical organization and click “Agree” to the release of information.

Receive email care reminders

Set up proxy accounts for dependent adults

You will receive two emails:

• one welcoming you to the portal • one confirming your connections with our organization You now have 24/7, secure online access to our patient portal and your medical information!

To login to your medical information, visit

www.Sacred-Heart.org/FollowMyHealth. FL5523G02_MAY2016

36 Sacred Heart Health System • Pensacola, Florida • (850) 416-7000

McMAHO

Kurt Ludovi

Gene

Lap invasive pro managemen Mammosite colorectal and rel m

McMAHON & RICKETS

Kurt T. Stockamp, M.D Ludovic M. Lasquety, M

General Surgery - Board

Laparoscopic and related invasive procedures, comprehens management including Sentinel N Mammosite, General abdominal colorectal & cancer surgery, End and related problems, and co Sacred of Heart M management Varicos

Pens

Sacred Heart Medical Mall • 5147 N. Pensacola, FL 32504 • (850

Ted Ortega, MD, FACS / Marcos Ortega, MD

Cosmetic Services

Ted Ortega, MD, FACS / Marcos Ortega, MD

Accredited Office Based Surgical Facility

(850) 477-4074 (850) 477-4074 Accredited Office Based Surgical Facility

• Botox®/Laser Procedures • Breast Enlargement, Reduction, Uplift Reconstruct Cosmetic Services • Botox®/Laser Procedures • Skin Cancer • Tummy Tuck (Abdominoplas • Breast Enlargement, Reconstructi • Endoscopic Browlift Reduction, Uplift • Breast Cance • Tummy• Tuck (Abdominoplasty) • Cleft Lip and Eyelid, Neck, & Facelift Surg • Endoscopic Browlift Surger • Surgery of the Ears,•• Hand Nose, Ch • Eyelid, Neck, & Facelift Surgery Head, Neck (Fat Removal) • Surgery• of Liposuction the Ears, Nose, Chin Abdominal C • Liposuction (Fat Removal) Surgery Surgery

BayouBlvd Blvd ••Pensacola, FL 32503 Email:info@ortegaplastic 50805080 Bayou Pensacola, FL•32503 • Email:info

Need a Doctor? We’re Here for You.

At Sacred Heart Medical Group, we know that a good doctor is more than a person who has earned a medical degree. A good doctor is someone who has a passion for healing. Someone who knows that simply listening is good medicine. Someone who helps guide you to make the healthcare decisions that are best for you. The Best Doctors Come From the Heart! Pace

Milestone

Airport Medical Park

Urgent Care Center Mobile Highway

Foley

Sacred Heart Hospital Davis Highway

Spanish Trail

Tiger Point

Gulf Shores Orange Beach

Perdido

We’re Close by with more than 100 specialists and primary-care physicians in South Alabama and Northwest Florida. www.SacredHeartMedicalGroup.org

• Family Medicine • Internal Medicine • Cardiology • Endocrinology • General & Trauma Surgery • Maternal-Fetal Medicine • Neurology • Neurosurgery • Obstetrics & Gynecology • Orthopedic Surgery • Pediatrics • Weight Management

To Find a Physician Who is Right for You, call (850) 416-2337. www.SacredHeartMedicalGroup.org