42
Building Services Engineering l November/December 2021
Field service digitalisation, from the field to the office, with simPRO As a simPRO customer for nearly four years, Irish-based HVAC business Solv has seen firsthand the difference end-to-end field service management software can make to business operations, visibility and profitability. While the business specialises in the heating and installation servicing sector, Solv also provides plumbing, electrical and facilities management solutions. With this diverse service offering and more than 20 staff, Solv knows the vital importance of streamlined workflows, clear communication between staff and efficient processes to enable delivery of exceptional service. Switching to job management software Before implementing simPRO software in 2017, Solv Director Lauren McDonald said the business juggled a combination of different systems to manage operations. While this provided a workable
simPRO software offers business easy access to project details.
solution in the short-term, as the business grew, the disparate systems and lack of visibility began to cause bottlenecks in workflows. “We used a bespoke system that was powered by a database platform. We used paper certification and a PDA system powered by Microsoft,” said Lauren. “We were finding it more and more difficult to get what we wanted from our software and having to get bolt-on solutions for our requirements was no longer feasible. “An area that I’m very passionate about is innovation and making technology work for the business, not against it. Before we installed simPRO we used a lot of separate programs to try and move with the times, but it just got too difficult to manage.” It was then that Solv, a business which is passionate about providing accessible and personal service, knew it was time to upgrade their processes. Lauren said there was a variety of features that led the business to choose simPRO. “We loved the idea of being able to access the software from
About simPRO simPRO is a leading field service management software for service, maintenance and project contractors. Connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting. Engineer using his laptop on site.
simPRO edit.indd 2
01/11/2021 09:23
