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2015/2016
RESIDENCE HANDBOOK res@brocku.ca CONNECT WITH US
Brock University Residence
@BrockRes
2 WELCOME HOME!
Welcome to your new home in residence at Brock University! The Department of Residences works hard to facilitate the successful “sleep, study, and social life” of approximately 2,500 residence students. To do this, we balance residents’ needs to ensure that high quality of life and academic success are the goals we reach by the end of our students’ time here in residence.
3 TABLE OF CONTENTS Important Dates Move In Information Move In Day Schedule …………………………………………………………………… Residence Directions …………………………………………………………………… What to Pack ………………………………………………………………………………… Room Layouts ……………………………………………………………………………… Decorating Your Room ………………………………………………………………… Getting Set Up For The First Week Brock Dining Services …………………………………………………………………. Receiving Mail ………………………………………………………………………………. Information Technology Services …………………………………………………. Resources on Campus Residence Life What is a H/H/C/B? …………………………………………………………......... Resources in Residence ………………………………………………………………. Orientation Week …………………………………………………………………………. Residence Community Guiding Principles …………………………......... Guests in Residence ……………………………………………………………………. Residence Facilities 24/7 Service Desks …………………………………………………………………….. How To Report a Maintenance Concern ………………………………………. General Maintenance Problems and Solutions ……………………………. Lost Key(s)/Swipe ………………………………………………………………………… Replacing Your Student Card ………………………………………………………. Fire Safety Traditional Residences Fire Safety…………………………………………….... Village Residences Fire Safety …………………………………….……………… Quarry View Residences Fire Safety …………………………………………… Cleanliness Inspections Inspection Dates for 2015/2016 …………………………………………………… Traditional Residences Cleaning Tips ……………………….……….………… Townhouse Residences Cleaning Tips ……………………….………………… Garbage & Recycling ………………………………………………………….………… Damage Charges & Billing ………………………………………………….………… General Information Heating and Cooling ……………………………………………………………………… Laundry “How Tos” ………………………………………………………………………. Withdrawing From Residence ………………………………………………………. Roommates …………………………………………………………………………………… Winter Break………..….…………………………………………………………………… April Move Out ……………………………………………………………………………… Important Contacts
4 5 6 8 10 12 15 16 17 18 18 20 22 23 25 26 30 32 33 34 36 37 38 39 41 43 45 46 49 51 57 58 60 63 65 66 67 68 71
4 IMPORTANT DATES Sept. 6 Sept. 7 Sept. 9 Sept. 11 Sept. 28Oct. 2 Oct.5 - 9 Oct. 12-16 Nov. 23-27 Dec. 8 Dec. 11 – Dec. 22 Dec. 23 @ 12 noon Dec. 23 – Jan. 2 Jan. 3 @ 12 noon Jan. 4 Jan. 17 Feb. 1-5 Feb. 8-12 Feb. 15 Feb. 15 – Feb. 19 Mar. 21– 24 Mar. 28 – 31 Apr. 4
Residence move in Labour Day – Residences Open, University closed First Day of Fall/Winter classes Deadline for reporting discrepancies with Unit/Room Inventory and Condition Reports to NSD or SSD by 4:30p.m. First round of Townhouse Unit Inspections First round of Traditional Room Inspections Fall reading week - Residences open, University open Second round of Townhouse Unit Inspections Last day of lectures for Fall Term, duration 2 courses Exam period. Residence students MUST leave residence no later than 12 noon the day following their last exam. Residences close for winter break Residences closed for winter break. Winter break inspections (no secondary or formal inspection sheet). Residences re-open for the winter term
First day of winter term for Undergraduate programs Deadline to apply to be a Don for 2016-2017 Third round of Townhouse Unit Inspections Second round of Traditional Room Inspections Family Day - Residences open, University closed Winter reading week - Residences open, no classes will be held in Undergraduate programs, University open Fourth round of Townhouse Unit Inspections Third round of Traditional Room Inspections Last day of Fall/Winter sessions for duration 1 and 3 classes Apr. 7 – 20 Final Exam Period. Residence students MUST leave residence no later than 12 noon the day following their last exam. End of June If damages are found following move-out, billing will be processed through your student account and email notification will be sent to your Brock email account with charges. * For events and programs throughout the year, please visit ExperienceBU or speak to your Don. Note: See Fire Alarm Test Dates on page 39
5 TIPS FOR MOVE-IN
MOVE-IN DAY
Check your Brock Office 365 email account for information Check in takes place in one hour time slots (see Move-In Schedule on page 7).
Have your student card in hand. If you don’t have your student card yet, visit the Brock Card Office on move in day (Located in Guernsey Market)
Visit our website at www.brocku.ca/residence to print move-in day maps and instructions for easy reference.
Make sure that all of your items are securely packed (preferably in boxes) so that student volunteers who assist with the move will be able to help you transport all of your items quickly and efficiently to your room.
Clearly mark all of your items with your first and last name, as well as building and room number/letter.
Please do not pack your items in garbage bags – they could get mistaken for actual garbage!
Please do not bring family pets.
Formal orientation activities begin in the evening. If the individuals who are driving with you to St. Catharines are planning to stay overnight, encourage them to make their hotel bookings early! * Remember –there are no guests allowed in residence during orientation week! (parents/guests to depart by 5pm on move in day)
6 MOVE-IN DAY
MOVE-IN DAY SCHEDULE
To manage the large volume of traffic and minimize crowding in unloading areas and residence buildings, we have assigned specific move in times based on the location of the residence room you will be living in. Example: VAL504 will move in from 9am-10am; VAL505 will move in from 1pm-2pm. Please refer to the chart on the following page for your designated move-in time:
Please be sure to follow the instructions of volunteers and staff who will be directing traffic throughout the day.
If you will be arriving later than your scheduled move-in in time, you must inform the Residence Admissions office at res@brocku.ca or we will not be able to guarantee your space in residence. All late arrivals are to check-in in at the North Service Desk (Earp, DeCew, Vallee, Quarry View) or South Service Desk (Lowenberger and Village).
7 You will be moving into residence on Sunday, September 6th at the time listed below: RESIDENCE
RESIDENCE ROOM/TOWNHOUSE
TIME
Quarry Quarry Quarry Quarry Quarry Quarry
Units Units Units Units Units Units
7-13 and 68-74 35-40 and 41-46 22-29 and 52-59 1-6 and 75-80 30-34 and 47-51 14-21 and 60-67
9AM-10AM 10AM-11AM 11AM-12NOON 12NOON-1PM 1PM-2PM 2PM-3PM
Village Village Village Village Village Village
Units Units Units Units Units Units
101-108; 701-708; 1001-1008; 1101-1108 201-208; 401-408; 501-508; 801-808 301-308; 601-608; 901-907; 1201-1208 109-115; 709-715; 1009-1015; 1109-1115 209-215; 409-415; 509-515; 809-815 309-315; 609-615; 912-915; 1209-1215
9AM-10AM 10AM-11AM 11AM-12NOON 12NOON-1PM 1PM-2PM 2PM-3PM
DeCew DeCew DeCew DeCew DeCew DeCew
5th floor rooms ending in 5th floor rooms ending in All 1st floor rooms 4th floor rooms ending in 4th floor rooms ending in All 3rd floor rooms
Earp Earp Earp Earp Earp Earp
Even numbered rooms on 1st & 5th floor Even numbered rooms on 4th floor Even numbered rooms on 2nd & 3rd floor Odd numbered rooms on 5th floor Odd numbered rooms on 1st and 4th floor Odd numbered rooms on 2nd & 3rd floor
9AM-10AM 10AM-11AM 11AM-12NOON 12NOON-1PM 1PM-2PM 2PM-3PM
Lowenberger Lowenberger Lowenberger Lowenberger Lowenberger Lowenberger
All rooms on 4th floor Even Numbered rooms on 2nd floor Even numbered rooms on 3rd floor All rooms on 1st floor Odd numbered rooms on 3rd floor Odd numbered rooms on 2nd floor
9AM-10AM 10AM-11AM 11AM-12NOON 12NOON-1PM 1PM-2PM 2PM-3PM
Vallee Vallee Vallee Vallee Vallee Vallee
Even numbered rooms on 5th floor All rooms on 2nd floor Even numbered rooms on 4th floor All rooms on 3rd floor Odd numbered rooms on 5th floor Odd numbered rooms on 4th floor
9AM-10AM 10AM-11AM 11AM-12NOON 12NOON-1PM 1PM-2PM 2PM-3PM
View View View View View View
A and D B and C A and D B and C
9AM-10AM 10AM-11AM 11AM-12NOON 12NOON-1PM 1PM-2PM 2PM-3PM
For more information about Move-In Day, visit:
http://www.brocku.ca/residence/moving-into-residence
8 ARE EARLY ARRIVALS POSSIBLE? Unfortunately, no. Please plan to arrive at your assigned time. Arriving on time helps to ensure traffic flow to and through campus is maintained and that the volume of people and cars does not cause congestion. Arriving on time also allows the University to make special arrangements to help your move go smoothly, such as additional staff to help direct traffic, people to help transport your belongings, and Residence Life Staff to welcome you to your area.
HOW WILL I KNOW WHERE TO GO? 1) When you arrive on campus on Sunday, September 6th, look for a
colour coded sign with your building/residence name at one of the two main entrances to campus. 2) Follow these signs as they take you through the internal Brock roads to your unloading zone near your residence. 3) Volunteers will be along the route to help guide you. 4) At your unloading zone, have your move-in parking permit (which will be emailed to you the week prior to move in day) visible on the dash of your car. Ensure your driver knows which room in residence you will be staying in (This is also why you want to label your belongings!) 5) Leave the driver with the vehicle to follow staff direction while you (the student) go get your keys from your registration table. 6) Have your Brock card in your hand when you go to the registration table. You will be given your keys, asked to sign to verify that you received the proper keys, and asked to sign that you agree to the terms and conditions of living in residence. If you are under 18, you will need a guardian’s signature. 7) With your keys, head to your room/unit. Volunteers will likely have unloaded your belongings and placed them outside your room/unit. 8) After the car is unloaded, the driver will move the car to the LONG TERM PARKING LOT. There will be several signs directing you. 9) The driver can meet up with you at your room where hopefully you’ll have already begun to unpack and make it feel like home! 10) You may want to leave your room door open so that you can meet floor or house mates, but don’t leave it propped unless you are in the room (as this is a fire hazard!)
9
DECEW RESIDENCE – enter campus from Glenridge Avenue. Follow signs to the right of the traffic circle for DeCew Residence (located on Residence Road). Staff will be on hand to direct you to unload along Residence Road and/or into unloading zone J or H. You will be required to unload your belongings onto the grass or sidewalk, and immediately after unloading, you must move your vehicle to where parking is permitted (Lot A). EARP RESIDENCE – enter campus from Glenridge Avenue. Follow signs around the traffic circle for Earp Residence and into Lot M for unloading only. You will be directed to an area to unload and then immediately after unloading, you must move your vehicle to where parking is permitted (Lot A). VALLEE RESIDENCE – enter campus from Glenridge Avenue. Follow signs to the right of the traffic circle for Vallee Residence (located on Residence Road). You will be directed along Residence Road and/or into Lot K to unload. You will be required to unload your belongings onto the grass or sidewalk, and then move your vehicle immediately ediately to where parking is permitted (Lot A).
QUARRY VIEW RESIDENCE – enter from either Glenridge Ave. or St. David’s Rd. Unloading zones will be available surrounding the building. You will be directed to an area to unload and then immediately after unloading, you must move your vehicle to where parking is permitted (across the street in Lot EA). LOWENBERGER RESIDENCE – enter campus at the St. David’s Road entrance. Follow signs directing you around the Isaac Brock circle and into Lot B for unloading only. You will be directed to an area to unload, and then immediately after unloading, you must move your vehicle to where parking is permitted (Lot S). Overflow parking is located in Zone 2. VILLAGE RESIDENCE – enter campus at the St. David’s Road entrance. Vehicles will be directed toward the Village via University Road West. Depending on your court assignment, you will be directed to specific unloading lots or roadways. Courts 1, 2 and 12 unload in Lot P; courts 5 and 6 unload in Lot B; other courts unload along Village Road and drives. Immediately after unloading, you must move your vehicle to where parking is permitted (Lot S). Overflow parking is located in Zone 2.
Note: Driver must always remain with the vehicle until you reach long term parking!
10 WHAT TO PACK Check out our complete packing lists online at: http://www.brocku.ca/residence/buildings/amenities WHAT’S IN MY ROOM?
Room Condition/Inventory report*
Bed with a mattress (twin size)
Zippered mattress protector
Want to see a residence room? Check out our video tour at: http://www.brocku.ca/residence/ buildings/ResidenceFacilities
Dresser Desk Chair Small Garbage can Small Recycling bin Book shelves Closet space or wardrobe Window coverings/blinds
WHAT’S IN MY BATHROOM?
Garbage can Shower curtain Plunger Cabinet/storage DeCew is the ONLY residence that is provided with toilet paper
Telephone handset Internet outlet or Wifi (see page 18)
Upon checking in, you will find yellow carbon copies of your unit, room, and washroom inventory and condition report. You should review these carefully, as the information will be used to assess damage and missing items upon your move-out, for which you could be financially responsible. Any discrepancies you find must be reported to your Service Desk (preferably is person) before 4:30pm on Friday, Sept 11th.
11 SOME IDEAS OF WHAT TO BRING! Here are some suggested items: • • • • • • • • • • • • • • • • • • • •
Bed linen, pillow and comforter Clothes hangers Small compact fridge with no separate exterior freezer compartment (max 5 cubic feet, see Allowable Appliances) Laundry bag/bin Laundry detergent and dryer sheets Bathrobe Towels and facecloth Cleaning supplies (bedroom/bathroom/kitchen as required by your style of residence) Reusable mug and water bottle Laptop/computer Ethernet cable (only for Earp, Vallee and Lowenberger) Chargers and cables for electronics CSA approved surge protected power bar Student Card Personal items (health card, photo ID etc) Toiletries (soap, toothpaste, toothbrush, shampoo/conditioner, deodorant, sunscreen etc) Headphones Ear plugs First aid supplies School supplies For a complete list please visit us at http://www.brocku.ca/residence/residenceadmissions/information for items we suggest that you bring.
12 WHAT NOT TO BRING! For your safety and comfort, please do not bring the following to residence:
Items/furniture not listed on the “Allowable Furnishings” page o See www.brocku.ca/residence/buildings/allowablefurnishings Mattresses (these are already provided) Candles, incense, or wax/oil lamps (including the plug-in kind) Pets (not even as visitors!) Certain appliances o
See http://www.brocku.ca/residence/buildings/allowableappliances
Space heaters (including fans that have a heating function)
Large volume alcohol containers (Kegs, “bubbas”, Texas mickeys, etc - see the RCGP for details), or alcohol-related paraphernalia (i.e. funnels, beer pong tables).
Beer or any beer-type beverage in any type of glass bottle (cans only!)
Ashtrays (all residences are non-smoking) Room alteration or repair materials (paint, nails, window treatments, putty, etc.) Adhesive material other than the university provided double-sided sticky pads cannot be used on residence walls/property (i.e. scotch tape, sticky tack, duct tape, etc.) Firearms, knives, ammunition, items intended to resemble firearms, simulated weapons, fireworks, or other explosive/ flammable devices and any other weapon or item that is created/intended/used to cause harm or could be seen as intimidating. Anything of an illegal nature (illegal, prescription, and/or nonprescription drugs for recreational purposes and/or drug paraphernalia, etc.) Sub woofers and amps are not recommended due to noise restrictions. Please visit us at http://www.brocku.ca/residence/residenceadmissions/information for items we suggest that you bring.
13 TYPICAL TOWNHOUSE ROOM LAYOUTS These layouts can be found online at:
www.brocku.ca/residence/buildings/b_desc
TYPICAL TRADITIONAL ROOM LAYOUTS These layouts can be found online at:
www.brocku.ca/residence/buildings/b_desc
14 CONTENTS INSURANCE It is important to know that you are responsible for insuring your own contents. Usually your parents/guardian can add it to their home insurance plan. The Department of Residences and Brock University are not responsible for your belongings should they become damaged or if they are stolen. The Department of Residences will NOT be liable, directly or indirectly, for the loss or spoilage of food for any reason (including appliance breakdown). If you experience appliance issues you should report them immediately to your Service Desk. For more information regarding allowable appliances and recommendations, visit: http://brocku.ca/residence/buildings/allowable-appliances
Contents insurance is insurance that pays for damage to, or loss of, an individual’s possessions whilst they are located within that individual’s home. Check to see if you can add contents insurance on your parents’ insurance policy!
15 DECORATING YOUR ROOM The Department of Residences understands that decorating is important in making your room and unit feel like home. The Department of Residences reserves the right to remove objectionable/inappropriate materials/writing even if in an approved area. Below is a guideline of what is and is not allowed in residence. Please note posters and pictures are all acceptable as long as they do not violate the Residence Community Guiding Principles and are put up with the double-sided sticky pads that are provided to students. • All items must be hung with the sticky pads provided to you in your move-in envelope. If you run out, stop by your Service Desk to pick up more, free of charge. • Do not alter any part of your residence by drilling holes, or nailing/thumb tacking any items to your wall or furniture. • Decorations cannot be placed over light fixtures or lamps, on or over fire safety equipment (conduits running on wall/ceiling or door closers), near stoves or over heating, ventilation, and air conditioning vents. • Students are not permitted to paint or wallpaper anywhere within residence. • Students are not permitted to install their own additional fixtures (lights, ceiling fans, air conditioners, satellite dishes, antennas, etc.) or substitute Brock University’s with their own. • Writing, chalking, drawing or marking on any surface other than white boards, chalkboards, room mirrors or inside windows, and student room message boards is not permitted and is considered vandalism. This restriction includes but is not limited to: artificial snow, window/surface writers, silly string, chalk on brick/concrete, and foam writers. Any costs to remove these products from the inappropriate surfaces will be billed back to the students/unit occupants as in the damages section. Please note that charges could include repainting walls if the product leaves a residue. • Only artificial Christmas trees are permitted in residence. Dried leaves, branches, straw, cornhusks etc. are also not permitted in residence. • Decorative strings of lights may be used throughout the year as decorations in bedrooms and townhouse living room/kitchen areas only, and must only be used when the student is present in the room and in a safe manner that does not violate any other sections of the RCGP. • Students are responsible for the exterior of their unit and bedroom doors. Decorating the exterior of the residence buildings, the surrounding shrubs and/or trees is not permitted unless approved through the Department of Residences. • Decorations should not impede the function of the door (e.g. the door’s ability to shut and lock). • Due to fire regulations students are only permitted to have a “door tag” (usually provided by the Residence Life Staff) and a wipeable memo board on their bedroom doors. Any other door decorating is not permitted as per the St. Catharines Fire Department. • Decorating for special events (e.g. lounge decorating competition) may go up no earlier than 72 hours prior to the event and must be taken down/removed within 24 hours after the event unless approved through the Department of Residences.
Please see the Residence Community Guiding Principles for complete details.
16 BROCK DINING SERVICES All students living in traditional style residences are required to have a meal plan. There are four meal plan options to choose from and all students will automatically be assigned the meal plan they selected on their residence application. Students have until the end of September to change their meal plan, please contact the Brock Card Office to make those changes. Students living in townhouse style residence do not have a mandatory meal plan, but they are able to purchase any of the traditional plans or the townhouse meal plan if they wish to do so. Meal plans work at all on campus food outlets as well as with some select off campus partners. Please visit the Brock Dining Services website for more information: www.brocku.ca/dining-services Flex dollars can be added to your Brock Card at any time. Any unused meal plan points will carry forward the following year in a taxable meal plan account for one campus use only. For all card and meal plan inquiries, please visit the Brock Card office or website for more information: www.brocku.ca/card
For current Residence Dining Hall Hours, visit: http://www.brocku.ca/dining-services/hours -services/hours If you have a food allergy or concern, please contact your Dining Hall Manager at: 905-688-5550 x3372
17 RECEIVING MAIL IN RESIDENCE What is my mailing address while living in residence? How to write your address: Student Name Unit or Room # and Letter Residence Building Name Brock University 500 Glenridge Ave. St. Catharines, ON L2S 3A1
Village Example: Jane Doe Unit 214, Room D Village Residence Brock University 500 Glenridge Ave. St. Catharines, ON L2S 3A1
DeCew Example: John Smith Room 232-C DeCew Residence Brock University 500 Glenridge Ave. St. Catharines, ON L2S 3A1
What if I live in Quarry View?
Your mailing address is a little different. Please DO NOT include “Brock University” in your mailing address. Student Name Unit # and Room letter Quarry View Residence 51 John Macdonell Street St. Catharines, ON L2T 4E4
Where Do I Pick Up My Mail? Quarry View residents receive all of their mail (including packages) through Canada Post, and the superboxes are located directly in front of Quarry View. All other residents at Brock will receive mail to a mailbox located within residence:
Village & Lowenberger mailboxes: Lowenberger main lobby DeCew, Vallee, & Earp Mailboxes: DeCew Residence between stairwell 16 & 17
What About Receiving Packages? Packages for students are received at the North or South Service Desk (excluding Quarry View – see above). The Service Desks notify students about packages by sending emails to their Brock email address. Students MUST show student ID and sign when picking up packages at the Service Desk.
18 INTERNET IN RESIDENCE ITS provides Internet throughout Brock campus, including residence. To access this Internet, simply connect to BrockNet/BrockSecure/Eduroam and open up your internet browser. This should automatically re-direct you to a page, which asks for your login and password, which will be the same as your portal login. Residences offer full Ethernet connections in every room in Earp, Vallee and Lowenberger with wireless hotspots in various common spaces and lounges. DeCew, Quarry View and Village are completely wireless. Please remember to bring an Ethernet cable (RJ45) cable with you if you are living in Earp, Lowenberger or Vallee Residence. Please take a look at full instruction and troubleshooting information on online at: http://www.brocku.ca/information-technology /cns/internet-residence
CABLE TV IN RESIDENCE Cable TV is provided in all traditional residence lounges and townhouse living rooms (Village and Quarry View). There is no cable in residence bedrooms. Flat screen TVs are provided in the traditional style residence lounges. For those in Village and Quarry View Residence who would like to bring their own TV, please note that Brock is supporting standard CATV frequencies. This means that when you are setting up your TV, you will need to set the input to Cable TV. If you have an older model TV which does not support this, you will need a converter box, or use a VCR that is capable of tuning standard CATV channels.
19 PHONE SET UP Brock University offers local telephone service in each residence room, which also includes voicemail. Calling cards can be used through a third party operator. Are you trying to figure out how to set up your voice mail (answering machine message) so that people can leave you messages? If you have not already done so, you need to set up your voice mail by following these simple steps: 1. Lift your handset. 2. Dial 7000. 3. Press # sign. 4. Enter the password (1st time it is 22 and your extension). 5. Press # sign. 6. You will then change the password to your own personal password. You can now record your greeting using these steps: 1. Press 82. 2. Press 1 to record a greeting for those calling from outside Brock. (Press 2 to record a greeting for those calling from inside Brock.) 3. Press 5 to record your message. 4. Press # sign to stop recording. 5. Press 4 to exit and return to your messages. Once your voicemail is set up, people can leave you messages. Need help? Visit http://www.brocku.ca/information-technology/cns/telephone Don’t know what your phone extension is? It should be listed right on your phone! Otherwise, you can visit your Service Desk to find out what your phone extension is.
EMAIL SET UP Full & up to date information regarding student e-mail can be found online at: www.brocku.ca/informationtechnology/email/student & www.brocku.ca/informationtechnology/email/webmail - Using_Brock_Webmail
20 RESOURCES ON CAMPUS Every student needs help from time to time on the road to academic and emotional success. Brock has a variety of professionally trained staff ready and waiting to assist you with these goals. Dons will be happy to help you with any questions or concerns regarding your stay, and Dons of Academics can assist you with some academic questions, too. Here are some additional campus resources: Student Development Centre Schmon Tower ST400 905-688-5550 x3240 or x5484 www.brocku.ca/student-development-centre As Student Services professionals, we support and promote the present and future wellbeing of students. We provide personal counselling, services for students with disabilities, and learning skills workshops. Personal Counselling Schmon Tower ST400 905-688-5550 x3240 or x4750 www.brocku.ca/student-development-centre The Counselling staff offers services for students who are experiencing personal/social difficulties while studying at Brock University. The majority of services are offered on an individual basis however we do offer some group programs. Services for Students with disAbilities Schmon Tower ST400 905-688-5550 x3240 http://www.brocku.ca/services-students-disabilities SSWD provides services and supports to students with a documented disability. We work within the Brock community to develop an equitable and accessible environment so that students with disabilities are fully included in the University experience. Student Health Services Harrison Hall 905-688-5550 x3243 www.brocku.ca/health-services Student Health Services is an on- campus medical clinic specifically for Brock Students. They provide primary health care, prevention programs, wellness education and strategic medical and academic partnership promoting optimal health and university success. To book an appointment or get more information, call x3243. Walk in clinics are also available daily. Campus Faith and Life DeCew Residence R216 and R217 www.brocku.ca/campus-ministries The Faith and Life Centre provides opportunities for friendships, education, spiritual counseling, and personal growth. The Faith and Life Centre is a resource for faculty, staff, and students alike. You can get involved in several groups associated with the Centre or participate in educational, social, or spiritual events supported or led by a Campus Chaplain.
21 RESOURCES ON CAMPUS Office of Human Rights and Equity Services 905-688-5550 x5657 www.brocku.ca/humanrights The Human Rights and Equity Services works to promote a respectful work and learning environment at Brock University that is inclusive, celebrates diversity and provides all our members with a work and study environment free of harassment, discrimination and bullying. Office of the Ombudsperson BUSU Offices, Student Alumni Centre 905-688-5550 x4195 www.busu.net/services/ombudsperson The position of Ombudsperson is as a designated neutral that provides impartial and confidential assistance to students. Assistance in problem solving, conflict coaching, assistance with academic concerns and appeals are some of the ways we can assist you. Recreation Services Walker Complex 905-688-5550 x3387 www.brocku.ca/recreation-services The Department of Recreation Services operates the facilities in the Walker Complex, including three gymnasia, the recreational 200m track, squash courts, the Zone fitness centre, the Eleanor Misener Aquatic Centre (50m pool) and the Leo LeBlanc Rowing Centre. Outside there are four tennis courts and seven playing fields. Non-credit instructional programs offered include a full range of aquatics programs, fitness, dance, coaching, wellness, first aid, Pilates, children's gym programs and much more. Student Justice Centre Food Bank The Collaboratorium (Beside Scotiabank) http://www.brocksjc.com/#!food-bank/c1jwe The Student Justice Centre Food Bank is aimed at addressing issues of food insecurity among Brock students by providing access to non-perishable food items to students in need. Students have the ability to access the food bank three times per semester. The Brock Student Sexual Violence Support Centre (A Safer Brock) http://www.ASaferBrock.org If you or someone you know needs support dealing with sexual violence, the Brock Student Sexual Violence Support Centre is here to help. For free, 100% confidential and anonymous 24 hour support, text 289-990-7233(SAFE).
22 RESIDENCE LIFE
WHAT IS A H/H/C/B? Here at Brock we divide our residences up in a variety of ways. DeCew residence is divided into “Houses”, while Lowenberger, Vallee and Earp into “Halls”, Village into “Courts” and Quarry View into “Blocks”. They are commonly referred to as “HHCBs”. There are some fantastic opportunities to get involved in residence life. Throughout the year there are many activities and events to participate in as well as the opportunity to participate in educational programming. Brock also has a strong commitment to student services, ensuring that our students have the highest quality experience both in and out of the classroom. Our residences are a community – a community based on respect.
GET INVOLVED! Your residence experience will be what you make of it. Within residence, various student groups exist to provide ways for students to get involved as much as or as little as desired. In addition, the Residence Life Staff and Residence Action Council provide events and activities all year long. To learn more, visit us at:
www.brocku.ca/residence/residence_life
23 RESOURCES IN YOUR H/H/C/B
RESIDENCE LIFE STAFF Head Residents (HRs) Each residence building has a Head Resident who monitors residence life within his/her respective building. Head Residents are the leaders of the Residence Life staff team in their building. They assist in some administrative decisions and in residence disciplinary matters. Dons (Residence Life Staff) There is one Don for each house, hall, court, and block (HHCB). Dons assist, counsel, and refer their students to campus departments and community services when needed, and work closely with the Head Residents to maintain a positive sense of community within Residence. Dons are here to provide students with one on one mentoring if they are having difficulty. Dons complement the Counselling Services offered on the main campus for day-today issues including stress-management, complicated roommate or residence community challenges and mental health support.You can contact your Don when you need help with anything from school, to roommate issues, to finding your way around the city! Don of Activities (DAs) Don of Activities are placed across the residence community. They have general RLS responsibilities, but are dedicated to running energetic social programs in residence. Don of Academics (ADs) Don of Academics are placed across the residence community. They have general RLS responsibilities, in addition to being dedicated to supporting residents in their efforts to be academically successful, and connecting students with the broader academic resources and services of the campus.
RESIDENCE ACTION COUNCIL Residence Action Council (RAC) The Residence Action Council is a student governing body that includes representatives elected from each residence house/hall/court/block. Providing a number of services for students including organizing monthly events for residence students, RAC has various committees such as the Public Relations Committee, Event Committee, Food Committee and Environment Committee. It is recommended students come to any RAC member for assistance. RAC works closely with the Department of Residence and Residence Life Staff to support student learning and create a comfortable living space for residence students.
24 RESOURCES IN RESIDENCE
SERVICE DESK STAFF
Open 24/7, the Service Desks are here to help. Handling lockout keys, administrative functions, calls for emergency assistance when needed (Campus Security, Ambulance, Fire, and Police), answering the Service Desk phone, answering questions for residents and guests, taking maintenance requests, signing guests in, and sorting mail and packages - the Service Desk is the first response of most concerns and questions within our residences. In most cases the Service Desk staff can answer your question, and will be able to provide the necessary follow-up, including the dispatch of on duty Residence Staff to handle concerns.
CUSTODIAL AND FACILITIES STAFF
Brock University is pleased to employ its own Facilities Management team to clean public areas and maintain the residences. The university custodial staff work during the daytime hours, with a reduced workforce on evenings and weekends, and assist in maintaining a clean and pleasant living environment.
THE DEPARTMENT OF RESIDENCES
The team in the Department of Residences endeavors to enrich students’ university experience through the provision of innovative programs and student-centered services in a safe, supportive living environment that embraces diversity, fosters mutual respect, promotes accountability and encourages good citizenship.
25 ORIENTATION WEEK To assist with the settlingin period, please note that there are no guests allowed in residence during orientation week, as well as during the first week of school in January.
Brock University’s Student(s) Union, along with the other partners on the Orientation Week Steering Committee, work hard to organize an orientation week for new students. They plan exciting and unique events for each year’s O-week that create memories to last a lifetime! With events going on every night of the week; from comedy, to dancing, to paint parties, to Shinerama... This may just be the best week of your life. We suggest that in order to take full advantage of this experience, you should get as involved as possible! This means meeting other students, exploring the campus, going outside and of course coming out to any and all events as listed on the O-week website! The BUSU website is a complete directory of ALL O-week events provided by both Brock University and BUSU. Remember to swipe for Experience BU! The best way to learn what’s happening is to ask questions, and the best place to ask questions is through this website or in person at the Vendor Fair! Seeing as there are so many different things to do and people to see, take some time now to check out the Events and Calendar links to learn exactly what each event is about and when it begins. If you have any questions or concerns about ANY event, program or service that BUSU offers during O-week or throughout the year, feel free to contact them! More information about orientation week can be found online with BUSU at:
www.busu.net/oweek
26 RESIDENCE COMMUNITY GUIDING PRINCIPLES The residence community is a unique environment in which we aim to balance residents’ needs as well as their academic successes during the students’ time in residence. For this purpose, Brock University’s Department of Residences has created a document entitled Residence Community Guiding Principles which defines unacceptable behaviour, outlines the levels and types of infractions, and describes in detail both the manner in which infractions are enforced and the kinds of sanctions applied. Residents are expected to read, understand and abide by the information contained in this document. You electronically agree to this document when submitting your residence application, and also will sign an agreement upon check-in to residence. So, it is a good idea to have a look at this document prior to your arrival!
The RCGP can be found online at: http://www.brocku. ca/residence/reside nce_life/rcgp
The goals of the Guiding Principles are as follows:
To provide students with clear information about what is expected of them while living in residence To provide Department of Residences and Residence Life Staff with a resource that outlines specifically the course of disciplinary action for any unacceptable behaviour To illustrate to students the importance of cooperation while living in the residence community.
27 QUIET HOURS Sunday to Thursday 11:00PM to 8:00AM Friday and Saturday 1:00AM (Sat/Sun) to 8:00AM Extended quiet hours are implemented during December and April exam periods. Starting on the last day of classes, quiet hours are extended to 22 hours daily with only two hours for less quiet activities—Sunday through Friday 7-9pm and Saturday 9-11pm. During these two hours noise should not be excessive. If you are concerned about noise within the quiet hours, please call your Service Desk (x3706(North) or x4311(South) ) to report a noise complaint. Desk (x3706 Respect Hours are in effect 24 hours a day, 7 days a week.
Full information on quiet hours in residence can be found online in the “Residence Community Guiding Principles” at: http://www.brocku.ca/residence/residence_life/rcgp - respect
28 IR NOTIFICATIONS What is an “IR”? IR stands for “Incident Report” which is documentation that is written up to record an infraction of the Residence Community Guiding Principles. Our approach to discipline in residence at Brock is designed to address unacceptable behaviour in a systematic, progressive manner (i.e. consequences become more severe for repeated or more serious misconduct). We also recognize that intent, impact, and extenuating circumstances may be contributing factors in some situations. As such, some types of behaviour may fall within more than one level. Level One Infractions: (1-2 points) Behaviour by an individual(s) that interferes with the rights of another individual(s) to the peaceful use and enjoyment of his or her space in residence. Level Two Infractions: (2-3 points) Behaviour by an individual(s) that creates a significant nuisance and/or disturbance to an individual(s) or community. Level Three Infractions: (3-4 points) Behaviour by an individual(s) which: endangers the safety and security of themselves or another individual(s); and/or compromises personal or university property; and/or attacks the dignity/integrity of an individual(s); and/or breaks the laws of the land. Administrative Infractions (points based on severity of infraction) are related to how you use your assigned space in residence, and whether you abide by the terms of the Residence Agreement and RCGP; they typically involve misuse or loss of university property. Examples of Administrative Infractions include but are not limited to: damages, commercial use of residence space, lost keys, and subletting; each of these infractions are described in the Residence Facilities section of Infraction Categories. Behavioural points are cumulative throughout the school year and do not expire during an academic year. Sanctions for Infractions range from a Verbal Warning to Eviction from residence.
Full information on quiet hours in residence can be found nd online in the “Residence Community Guiding Principles” at: http://www.brocku.ca/residence/residence_life/rcgp
29 RESIDENCE LOUNGES All residents at Brock will have access to a lounge space. There are some common lounges located around campus for the use of all residents. Please make use of these lounges as extensions to your living space, using them to study, relax, meet with friends etc.
TRADITIONAL RESIDENCE LOUNGES
Traditional residents have access to a lounge or common area that will include a kettle, microwave and cable TV that they are free to use responsibly. Please note that there are additional lounges in residences that can be “booked” or used by specific residents for specific purposes. To inquire about these lounges please contact your Service Desk.
CAPTAIN JOHN’S (CJ’s) LOUNGE IN DECEW RESIDENCE
Available for use by all residence students at Brock. Offers low-cost activities such as board games, pool, ping-pong and foosball, as well as large screen TV (with DVD/bluray and VCR), flat screen TV, karaoke and many couches and tables. We accept payment by cash or flex dollars at this location.
LOWENBERGER 134
Available for use by all residence students at Brock. Offers access to a microwave, large screen TV (with DVD/bluray and VCR) and some couches and tables. L134 is a convenient place to relax or study while doing laundry!
30 GUEST SIGN IN Who Qualifies as a “Guest”?
Any non-resident of Brock University Residences. Students must accompany any visitors (guests and/or fellow residents from other areas) at all times. Students may only have guests for 6 nights per month, with no more than 2 guests on any occasion (i.e. do not invite groups of more than 2 friends to visit you in residence at any one time). Guests may not visit for more than 3 nights in a row. In the event of an extenuating circumstance, students may ask for permission from the Residence Life Coordinator to have a guest for more nights than indicated above. Students must be considerate of other students who share their living space while having guests and let their roommate/unit mates know when they will be hosting a guest. Guests must sleep in their hosts assigned living space and not in lounges or other common spaces.
How Do I Sign-In My Guest?
Upon arrival, any guests in residence must be signed in (using valid ID) and issued a residence guest wristband at the North or South Service Desk. There is no charge to sign a guest in, and for the safety of everyone in the residence community, nonregistered guests (i.e. guests who are found without wristbands) will be asked to leave residence and/or escorted from campus. If a guest is found without a wristband after 11pm, they may be asked to leave. Complete the form in advance by downloading it from http://www.brocku.ca/residence/residence_life/publications.
Full information on having guests in residence can be found online in the “Residence Community Guiding Principles” at: www.brocku.ca/residence/residence_life/rcgp
31
If your guest needs a parking pass for the night, you can purchase one (using flex dollars) for them at your Service Desk when you sign them in!
Visit Parking Services for more long term parking arrangements (see page 68)
32 RESIDENCE SERVICE DESKS North Service Desk: x3706 (Serves DeCew, Vallee, Earp, Quarry View residents) Located at Stairwell 14 of DeCew Residence
South Service Desk: x4311 (Serves Lowenberger and Village residents) Located in the lobby of Lowenberger Residence
Open 24/7, the Service Desks are here to help. The Service Desk Staff will be able to answer your question or will point you in the right direction. They also provide the necessary follow-up, including the dispatch of on-duty residence staff to handle concerns. The Service Desks are responsible for providing administrative services which include: providing keys & swipes for lockouts, calls for emergency assistance when needed (Ambulance, Fire, and Police), answering the Service Desk phone, answering questions for residents and guests, taking maintenance requests, signing guests in, and sorting mail and packages - the Service Desks are the first response of most concerns and questions within our residences. If you have a question or concern of a sensitive nature, please note that the Service Desks provide confidential assistance and cannot give out any student information (phone numbers, room numbers, etc.) to ANYONE. This includes friends, parents and other departments in the University.
33 HOW TO REPORT A MAINTENANCE CONCERN When maintenance is requested, you are authorizing a Brock University staff member or authorized contractor to enter your room/unit without further notification being given. To report a maintenance concern you should contact the appropriate Service Desk in one of three ways: Village and Lowenberger: IN PERSON
BY PHONE
BY EMAIL
DeCew, Vallee, Earp and Quarry View:
Go to the South Service Desk located in the main lobby of Lowenberger Residence. Go to the North Service Desk located in DeCew Residence at stairwell 14.
Village and Lowenberger:
Dial x4311 from your room phone.
DeCew, Vallee, Earp and Quarry View:
Dial x3706 from your room phone.
Village and Lowenberger:
Email southdesk@brocku.ca
DeCew, Vallee, Earp and Quarry View:
Email northdesk@brocku.ca
The most efficient way to report maintenance is either by phone or in person, so that we can ask questions to get all the details we need to help solve your maintenance problem. Don’t wait to report maintenance issues until they become an emergency! Report them as soon as they occur, as most repairs are made during normal business hours. Please be aware that problems are prioritized, and are usually responded to within three to five business days and students are given a form in their mailbox. Any Internet, cable, or phone problems should be reported directly to Information Technology Services at x4357. The ITS Help Desk is located within the Campus Bookstore. Whenever Brock University staff enter a room or unit, they are required to lock the door when they leave even if it was unlocked when they arrived so please take your keys with you!
34 ALL RESIDENCES GENERAL PROBLEMS AND SOLUTIONS When maintenance is requested, you are authorizing a Brock University staff member or authorized contractor to enter your room/unit without further notification being given. Listed below are some common occurrences that you may encounter living in residence, and steps you can take to solve the problem, as well as, ways to obtain the information the Service Desk will need in order to help you:
Toilet Overflowing?
Seeing bugs/ants?
Drain Clogged?
No Power?
Don’t ever flush a clogged toilet. Is water spilling over the edge of the bowl? Turn off the valve at the base of the toilet. Clean up any and all water on the floor to prevent costly water damage. Use the plunger in your washroom until the water goes down. Plunging doesn’t help? Leave the water off, put a sign on the toilet, let roommates know , and contact your Service Desk. Ensure your room/unit area is clean (bugs love trash!) If you haven’t been, be sure to empty your garbage then vacuum and clean. Call the Service Desk. Make sure that you can tell them how many bugs, where you have seen them, if others around you are having issues (if possible, bring a sample bug) Often pest control issues take a couple of weeks to resolve. Remove any hair/food/debris that is sitting in the drain, keep pulling/clearing until it is all out. Invest in a drain cover to stop hair/food/debris and regularly clear all items from the drain cover. Do NOT use Drano or other abrasive/harsh products as this can damage the pipes. If you are still having problems, call the Service Desk. Is it the item that you had plugged in that is not working? Try another appliance. How many appliances are plugged in? Check the reset buttons on any power bars to see if the power bar has tripped. Check nearby outlets. Note if any lights are affected. Bathroom outlet? These are unique and have a TEST/RESET button on them. Try pushing the RESET button. Quarry View kitchen? Check the outlet by pushing the RESET button.
35 TOWNHOUSE PROBLEMS AND SOLUTIONS When maintenance is requested, you are authorizing a Brock University staff member or authorized contractor to enter your room/unit without further notification being given. Listed below are some common occurrences that you may encounter living in a Townhouse Unit, and steps you can take to solve the problem, as well as ways to obtain the information the Service Desk will need in order to help you:
Fridge/Freezer Not Cold?
Stove Burners/Oven Not Working?
No Hot Water?
No Heat? Unit is humid?
Door is Difficult to Open?
Ensure that the fridge is set to mid-range temperature. Ensure that the door is fully closing. Ensure that the fan at the back of the freezer is not blocked by too many items in front of it. Call the Service Desk to report the maintenance concern and have accurate information as to what is working and what is not. Check that the burner rings are plugged in fully. Check that the timer has not been set. Call the Service Desk to report the maintenance concern and have accurate information as to what is working and what is not. How many people showered before you? (Does the tank need time to reheat?) Check at least two other water sources i.e. Kitchen sink, bathroom sink, or shower to see if water is hot. Is there any warm water or is it just cold? Call the Service Desk to report the maintenance concern and have accurate information as to what is working and what is not. Check that your thermostat is set to heat and the fan is set to Auto. Check to see what temperature the thermostat is set to and what the actual temperature is reading. Check floor vents on all levels to see if the vents are open, and if any air is coming out at all. Is the air hot or cold? Check if you have hot water. Call the Service Desk as soon as possible to report a maintenance concern. As the weather changes, the metals in the door frame may expand and contract which can affect unlocking and locking your door. When you are turning your key, gently pull the door toward you to alleviate pressure on the latch. To prevent damage, or the door jamming, don’t slam the door. Pull it closed.
36
USEFUL
FACILITIES
INFO
LOST KEY(S) OR SWIPE?
Lost or found keys should be reported immediately to a Residence Service Desk for your safety and the safety of those around you. Charges for replacement keys and/or lock changes are billed to your student account. Lending any residence key or swipe card to anyone is prohibited. Students are not permitted to copy their residence keys or cards.” Lending out your keys or attempting to duplicate them is considered a level 2 or 3 infraction. Please refer to your copy of the RCGP or online for more detail on the infraction system. See below for information regarding temporary key(s)/swipes.
KEEP YOURSELF AND YOUR BELONGINGS SAFE! All windows, bedrooms, and front doors are equipped with locks, and it is essential that you take the precaution to make sure everything is locked when you leave your room/unit. Also if there are any locks in your room/unit/building that are not working properly, report them to the Service Desk immediately as repairs take place during normal business hours (Monday-Friday 8:30am-4:30pm). Failing to report a non-functioning lock, leaving a door unlocked or granting open access to one’s space will not be accepted as an excuse for any damage or infraction that occurs in a student’s space. Village front doors lock as soon as they are closed so always make sure to pull (not slam) the door closed tightly and be sure to have your keys with you as your unit mates will not always be there to let you in (and it is an unfair expectation to think they should be!). Slamming doors will cause the door to jam and become inoperable. All other buildings require you to lock the door with your key or swipe.
LOCKED OUT? Your Service Desk can help you by signing out a temporary set of key(s)/swipe! Progressive charges exist for taking out temporary swipes or keys from the Service Desks; a $5 per day fee is also applied. If you have lost your student set of keys and know that you will not find them within seven days, a lock change will be initiated at your expense. As noted above, report lost key(s)/swipes right away!
37 REPLACING YOUR STUDENT CARD Visit the Brock Card Office during business hours to replace your lost/ stolen/damaged Brock ID Card. If your card has been lost/stolen/damaged during non-business hours, please proceed to your Service Desk to obtain a temporary card in order to access your residence room.
Office Location
Guernsey Market Main floor Schmon Tower Hours: Monday – Friday, 8:30 am – 4:30 pm
Lost/Stolen Cards
To replace a lost or stolen Brock Card bring a valid government issued Photo I.D. to the Brock Card Office and a new card will be issued to you for a $25 replacement fee. If you are living or working in a residence that requires swipe access you will be charged a $15 reprogramming fee at your Service Desk. If you require a new Proximity Card there is a replacement fee of $35. Note - the Brock Card office can accept cash, debit, Visa and MasterCard payments for replacement ID cards.
Damaged Cards
To replace a damaged card (either broken, or demagnetized) bring the damaged or broken card to the Brock Card Office (even if in pieces) and have a replacement card issued at no charge. The applicable replacement fee will be charged if you cannot turn in the damaged card at the time the replacement card is being issued. If your card has been willfully damaged (holes punched in magnetic stripe etc.), the applicable replacement fee will be charged. Visit www.brocku.ca/card/about/replacing-your-card for more information.
38 FIRE SAFETY
Residents, guests, and staff are expected to exercise care and good judgment with regard to their own personal safety and the safety of others. Students may be in violation of the RCGP and/or other policies if they cause an unsafe situation for other students including, but not limited to, propping open exterior doors or tampering with light bulbs in hallways, stairwells or elevators.
Students are expected to ensure that their living environment is safe and free from life safety hazards. This includes:
Not overloading plugs Using CSA approved, surge protected power bars and extension cords Using the approved appliances only in approved locations and ensuring that items such as curling irons or hair straighteners are unplugged when not in use.
Fire safety equipment must be respected:
Discharging fire equipment, interfering with the normal operation (e.g. covering, removing wires or batteries), tampering with or using any fire prevention or detection equipment for any thing other than the intended purpose is prohibited. Attaching, covering or hanging items from any door closers, fire safety/detection equipment, or the wiring leading to it is prohibited. Students who fail to report a non-functioning life safety device may also be subject to disciplinary action.
Certain Items are not permitted in residence:
Candles, incense, or wax/oil lamps are not permitted in any residence. This includes lighting/burning as well as possession. Any student required to light or burn candles/incense based on religious grounds must seek and receive prior written permission from his or her Residence Life Coordinator. Using and/or storing any combustible fuels (i.e. propane tanks, lighter fluid, etc) (either empty or full) indoors, or any appliance requiring combustible fuel (including fondue sets) is not permitted in any residence. See the RCGP and the “Allowable Appliances” document for more details.
Tampering with life safety equipment may result in a charge of $75 plus applicable repair or replacement costs plus further sanctions.
39 TRADITIONAL RESIDENCES: SMOKE/HEAT DETECTORS All traditional residences are equipped with smoke/heat detectors in the bedrooms and hallways. Department of Residences staff will set off these detectors on the second Wednesday of each month to ensure that the detectors in your building are working properly. You are not required to evacuate during these tests and these tests alone. You will be notified by email (to your Brock student email account) of the test time/date, signs will be posted on main entrances/exits and it will also be noted on our website as well as on the Brock Residences Facebook and Twitter accounts. Details are provided on how to tell the difference between our test and a real alarm. Tampering with life safety equipment is a very serious offence that is addressed in the Residence Community Guiding Principles. It can also be enforced by the St Catharines Fire Department, with substantial fines (can be up to $2500 for tampering) levied directly against you, the occupant, in addition to charges from the Department of Residences. Smoke can cause death, so do not disconnect a smoke detector or ignore a beeping detector, as they are present to save lives.
2015/2016 FIRE ALARM TEST DATES
September 9, 2015 October 14, 2015 November 11, 2015 December 9, 2015
January 13, 2016 February 10, 2016 March 9, 2016 April 6, 2016
40 TRADITIONAL RESIDENCES: FIRE SAFETY All residents must evacuate the building immediately when the fire alarm sounds. Please exit the building in an orderly fashion via the nearest fire exit. Close and lock bedroom doors as you are leaving, and please do not use the elevator. Once outside the building, go to the marshaling area as indicated to you by your Don. Do not remain in doorways or near the building and please remain off roadways to ensure that fire trucks and emergency vehicles are not blocked. Remain outside the building until given the all clear to return by Campus Security. Please note: Your room may be entered by Department of Residences Staff, Campus Security and/or the Fire Department without knocking during an alarm. Fire extinguishers are located throughout corridors in all Traditional Residences, usually near stairwells. Pull stations are located at all stairwell exit doors. If you discover a fire, activate the nearest fire alarm pull station.
Every house and hall in traditional residences will have volunteer “Fire Wardens� who will assist in evacuations during fire alarms. Dons will ask for volunteers at their first community meeting in September, and all volunteers will receive 30-45 30 minutes of training about fire alarms so please follow their lead. They are trying to help you exit safely.
41 VILLAGE RESIDENCE: SMOKE/HEAT DETECTORS Village residence units are equipped with smoke detectors in the bedrooms and heat/carbon monoxide detectors in the hallways and mechanical areas. Department of Residences staff will set off these detectors on the third Wednesday of each month to ensure that the detectors in your building are working properly. You are not required to evacuate during these tests and these tests alone. You will be notified by email (to your Brock student email account) of the test time/date and it will also be noted on our website as well as on the Brock Residences Facebook and Twitter accounts. Details are provided on how to tell the difference between our test and a real alarm. Tampering with life safety equipment is a very serious offence that is addressed in the Residence Community Guiding Principles. It can also be enforced by the St Catharines Fire Department, with substantial fines (can be up to $2500 for tampering) levied directly against you, the occupant, in addition to charges from the Department of Residences. Smoke can cause death, so do not disconnect a smoke detector or ignore a beeping detector, as they are present to save lives.
2015/2016 FIRE ALARM TEST DATES
September 16, 2015 October 21, 2015 November 18, 2015 December 23, 2015
January 20, 2016 February 17, 2016 March 16, 2016 April 21, 2016
42 VILLAGE RESIDENCES: FIRE SAFETY If a carbon monoxide and/or smoke detector goes off, residents are to evacuate the area in alarm immediately (may be the individual unit, a cluster of units or the entire court) and meet with other students from the affected area in the designated meeting place for all fire alarms except the posted monthly fire alarm test. Do not remain in doorways or near the building and please remain off roadways to ensure that fire trucks and emergency vehicles are not blocked. Remain outside the building until given the all clear to return by Campus Security. Please note: Your unit/rooms may be entered by Department of Residences Staff, Campus Security and/or the Fire Department without knocking during an alarm. If you suspect carbon monoxide is present (detector activated and occupants experiencing nausea, fatigue, headaches) you need to leave the unit immediately. If you can, open up the windows to provide fresh air and leave the unit. Immediately contact your Service Desk from a separate location who will dispatch Campus Security to attend. Wait for help to arrive to assess the situation before re-entering the unit. Smoke/Carbon Monoxide can cause death, so do not ignore or disconnect a beeping detector, as they are present to save lives.
43 VILLAGE AND QUARRY VIEW RESIDENCE: FIRE SAFETY Each unit is equipped with a fire extinguisher in the vestibule/entranceway to the unit. The extinguisher must be left in the mount, as emergency personnel must be aware of the fire location within the units. Tampering with fire extinguishers for any purpose other than the control of a fire is prohibited and could lead to financial consequences. Tampering includes removing the metal safety pin, removing the plastic seal holding the metal pin in place, discharging the fire extinguisher and/or lost extinguishers. If an extinguisher is discharged or lost, contact the Service Desk immediately so that a replacement can be given and/or clean up can be arranged. If an extinguisher is taken because the unit front door is left open/unlocked, the occupants of the unit are responsible!
Regular inspections of unit/room unit/rooms will occur (see important dates for timing) to make sure that they are kept in a reasonable condition and that the fire and life safety equipment is working properl properly. Students will be notified if nonspecial entrance is required for non emergency maintenance. No notice will be given for emergency maintenance, monthly detector testing, or for requested maintenance. STUDENTS CANNOT REFUSE ENTRANCE TO UNITS FOR MAINTENANCE, DETECTOR TESTING, EMERGENCIES OR REGULAR INSPECTIONS.
44 QUARRY VIEW RESIDENCE: SMOKE/CARBON MONOXIDE DETECTORS Each Quarry View is equipped with a combination smoke/carbon monoxide detector on each townhouse level. Department of Residences staff will enter your unit once monthly to ensure that the detectors in your unit are working properly. Tampering with life safety equipment is a very serious offence that is addressed in the Residence Community Guiding Principles. It can also be enforced by the St Catharines Fire Department, with substantial fines (can be up to $2500 for tampering) levied directly against you, the occupant, in addition to charges from the Department of Residences. If you suspect carbon monoxide is present (detector activated and occupants experiencing nausea, fatigue, headaches) you need to leave the unit immediately. If you can, open up the windows to provide fresh air and leave the unit. Immediately contact your Service Desk from a separate location who will dispatch Campus Security to attend. Wait for help to arrive to assess the situation before re-entering the unit. Smoke/Carbon Monoxide can cause death, so do not ignore or disconnect a beeping detector, as they are present to save lives.
How do you make sure that the detectors work? Residence Facilities staff will enter your unit each month to test the detectors
Advance notice is NOT provided
A contractor does an annual test and check of all detectors in all residences
I set the detector off while cooking! Now what? Do not take them down!
Wave a dishtowel under the detector & open a window
Cooking is NOT an excuse to tamper with the detectors
My detector is beeping without instigation! What do I do? Pay attention to any beeping or verbal messages from the detector, and from which room it is coming
Call your Service Desk to report the beeping and give as much detail as possible.
45 COMMON FIRE HAZARDS Over the years, we have discovered some very common household items that can be considered very serious fire hazards:
Halogen Lamps Bulbs become very hot and will start a fire if accidentally knocked over and/or left unattended
Scented Plug-Ins Always be sure to unplug if empty.
If there is a night light built in, and it starts flickering, unplug it right away.
Plug ins that melt scented wax or oil are not permitted in residence.
Hair Straigheners/Curlers/Irons Unplug everytime you are finished, as this will ensure that the straightener/curling iron is off.
Never leave straighteners/curling irons unattended or on fabric surfaces.
Propane Tanks/BBQs Any appliance using combustible fuel cannot be stored or used indoors.
Only permitted in Quarry View and Village residences.
Must be stored and used at least 10 metres from the building.
Any found in disrepair, in close proximity, or in unit will be removed.
Smoking Smoking is not allowed inside any Residence Building.
Smoking is only allowed in designated areas on the campus.
Appliances Are to be used in the kitchen area only, never left unattended while in use.
Should be unplugged and/or turned off when not in use.
Power Bars Use CSA approved power bars.
Do NOT overload them!
46 CLEANLINESS INSPECTIONS
RESIDENCE CLEANLINESS STANDARDS Here at Brock University we are proud to offer well-maintained residences for you to stay in. Part of this maintenance includes ensuring that residences remain clean throughout the school year and are left clean on move out. For this reason, we have several inspections that take place throughout the year, during which Department of Residences staff enter your Unit/Bedroom/Washroom and rate the level of cleanliness. These cleanliness inspections exist in order for you to live in a safe, secure and healthy environment, and we encourage you to view them as a positive experience. Residents are responsible for bringing their own cleaning tools and products and for using products as directed on the label and only on the surfaces suggested. It is important to discuss standards with your housemates, roommates and bathroom-mates early on so everyone has the same expectations and cleanliness is maintained from the beginning. If you fail an inspection, a follow up inspection will be scheduled. It is our hope that the level of cleanliness will have improved prior to this inspection, but if it has not, we are required to send custodial services in to clean at your expense. Residence students are expected to maintain an acceptable level of cleanliness in all living spaces, shared or personal. The Department of Residences will conduct regular inspections of all student living areas to ensure that all areas are kept clean and tidy so that damages and health issues do not arise due to lack of proper cleaning. Inspections will be conducted approximately five (5) times throughout the academic year. Students will receive email notification to their Brock email account from the Residence Facilities Team the week prior to inspections. The dates will also be published in advance on the residences website - they will be noted on the “events” section. Also see the “Important Dates” section in this handbook (Page 4). Issues of cleanliness can be documented at anytime including but not limited to:
Fire extinguisher checks Preventative maintenance and maintenance calls Winter break shut down Anytime a Brock staff member identifies an issue when they are in a unit/ bedroom/washroom.
Cleanliness standards are also outlined on line and on inspection forms for student reference. All residents share equal responsibility for the cleanliness of common areas. Roommate conflicts WILL NOT be considered as justification for cleanliness issues. All areas will be assessed and given a ranking from 1 (health concern)-10 (excellent). A ranking of 5 or below will be considered a failure. A ranking of 6 will be considered as a marginal pass wherein conditions must be improved prior to the next inspection. If areas have not improved consecutively ranked at level 6, residents will receive a level 5 (fail).
Having issues with roommates and cleaning? Talk to your Don! Having issues with roommates and cleaning? Talk to your Don!
47 INSPECTION DATES FOR 2015/2016 Townhouse Inspections 1. September 28th, 2015 through October 2nd, 2015 2. November 23rd, 2015 through November 27th, 2015 ---------- Winter Break Inspections ----------3. February 1st, 2016 through February 5th, 2016 4. March 21st, 2016 through March 24th, 2016
Traditional Inspections 1. October 5th, 2015 through October 9th, 2015 ---------- Winter Break Inspections ----------2. February 8th, 2016 through February 12th, 2016 3. March 28th, 2016 through March 31st, 2016
BEDROOM AND UNIT CLEANLINESS INSPECTIONS Student bedrooms and townhouse units are also required to maintain a minimum standard of cleanliness. Inspection failures will be subject to an administration fee (typically $10/student) and subsequent reinspections. Students who are unable to maintain minimum cleanliness standards in their living areas will be subject to disciplinary and educational sanctions. All charges for failed inspections will be placed directly onto the student account. An email will be sent to the student’s Brock email account providing notification that the charge has been placed on the account. It is important to note that all occupants are jointly responsible for any common areas, and individually responsible for their bedrooms. In the case of a double room, both occupants are equally responsible for any charges incurred.
48 INSPECTION FAILURE CONSEQUENSES As per the Residence Cleanliness Standards document, students receiving a failure may expect the following consequences:
First Failure
Second Failure
•Students whose unit fail their first inspection will be subject to a $50 unit administration fee to be shared among all occupants of the townhose (plus a $10 bedroom fee for bedrooms that fail which will be assessed to the occupant of that bedroom only). •The unit will be reinspected approximately seven to ten days later and units that still fail will be cleaned by University custodial staff at the students' expense. •In addition, students will receive one disiplinary point, and will be given a warning regarding cleanliness standards.
•Students who fail their second inspection will be subject to a $50 unit administration fee to be shared among all occupants of the townhouse (plus a $10 bedroom fee for bedrooms that fail which will be assessed to the occupant of that bedroom only). •The unit will be reinspected approximately seven to ten days later and units that still fail will be cleaned by University custodial staff at the students' expense. •In addition, students will receive one disiplinary point, and will be placed on probation.
Third Failure
•Students who fail their third inspection will be subject to a $100 unit administration fee to be shared among all occupants of the townhouse (plus a $10 bedroom fee for bedrooms that fail which will be assessed to the occupant of that bedroom only). •In addition, students will receive 2 disciplinary points, one for violation of the cleanliness standards, and one for failure to comply with staff due to the repeated violation) and will be suspended from residence for an amount of time not to exceed one week.
Fourth Failure
•Students who fail their fourth inspection will be subject to a $150 unit administration fee to be shared among all occupants of the townhouse (plus a $10 bedroom fee for bedrooms that fail which will be assessed to the occupant of that bedroom only). •In addition, students will receive 3 disciplinary points, one for violation of the cleanliness standards, and two for failure to comply with staff due to the repeated violation) and will be evicted from residence for the remainder of the school year.
49 TRADITIONAL RESIDENCES: CLEANING SUPPLIES Here is a list of some items we suggest bringing to clean: Suggested Traditional Bathroom Cleaning Supplies:
Toilet bowl cleaner & toilet brush Non-abrasive tub/shower cleaner All-purpose multi-surface cleaner Sponges Gloves Cleaning cloth Mop & bucket Laminate/tile floor cleaner
Suggested Traditional Bedroom Cleaning Supplies
All-purpose cleaner Cleaning cloth Duster Small garbage bags Vacuums are provided at the North Service Desk and South Service Desk at no charge.
50 TRADITIONAL RESIDENCES: CLEANING STANDARDS AND TIPS All traditional residence students are expected to keep personal and shared living areas clean and to adhere to the proper removal of garbage and recycling. It is important that residents of Vallee, Earp and Lowenberger are aware that they are responsible for cleaning not only their bedroom but also their shared bathroom. It is the residents’ responsibility to supply toilet paper and cleaning tools & supplies themselves. It is important to note that residents of DeCew are NOT responsible for cleaning their shared bathroom. The University has custodial staff who will ensure that DeCew washrooms are clean and stocked with toilet paper; however, it is the residents’ responsibility to keep their bedrooms clean. TIP: use a shower caddy in DeCew, please do not leave personal items on countertops. It is important to discuss standards with your roommates and/or bathroommates early on so everyone has the same expectations and cleanliness is maintained from the beginning. Residents are responsible for bringing their own cleaning tools & products and for using products as directed on the label and only on the surfaces suggested (e.g. Lysol wipes disinfect but don’t clean).
51 TOWNHOUSE RESIDENCES: CLEANING SUPPLIES Here is a list of some items we suggest bringing to clean: Suggested Townhouse Kitchen Cleaning Supplies:
All-purpose cleaner Cleaning cloth Sponges Large garbage bags Oven cleaner Oven drip trays and burner drip trays
Suggested Townhouse Bathroom Cleaning Supplies:
Toilet bowl cleaner & toilet brush Non-abrasive tub/shower cleaner All-purpose multi-surface cleaner Sponges Gloves Cleaning cloth Mop & bucket Laminate/tile floor cleaner
Suggested Townhouse Bedroom Cleaning Supplies:
All-purpose cleaner Cleaning cloth Duster Small garbage bags Vacuums are provided at the North Service Desk and South Service Desk at no charge.
52 TOWNHOUSE RESIDENCES: CLEANING STANDARDS AND TIPS All Townhouse residence students are expected to keep personal and shared living areas, as well as, the exterior of their room/units clean and ensure regular removal of garbage and recycling. Townhouse residents are responsible for bringing their own cleaning tools and products and for using products as directed on the label and only on the surfaces suggested. (ie. Oven cleaner only in the oven). It is important to discuss unit standards with your housemates early on so everyone has the same expectations and cleanliness is maintained from the beginning. It is highly recommended that you develop a cleaning schedule together to divide responsibilities equally. We have included a sample chart, designed for Village units, below:
Unit Area
Vestibule - Take out recycling & garbage to appropriate outside dumpsters - Mop floor - Wipe walls - Shake out/ vacuum mat Main Floor Bathroom - Clean toilet, sink, & shower stall - Wipe mirror & counter - Empty garbage - Sweep & mop floor Kitchen Area - Take out garbage - Wipe counters, cupboards, fridge, stove, & table - Clean sink(s) - Sweep & mop floor Living Room Area - Tidy furniture - Vacuum all floors (living room, all stairs & landings) Alternate Floor Bathroom - Clean tub, sinks, toilet - Sweep & mop floors - Wipe counters, mirrors, and cupboards - Empty garbage
Week 1
Week 2
Week 3
Week 4
Week 5
A Room
B Room
C Room
D1 Room
D2 Room
B Room
C Room
D1 Room
D2 Room
A Room
C Room
D1 Room
D2 Room
A Room
B Room
D1 Room
D2 Room
A Room
B Room
C Room
D2 Room
A Room
B Room
C Room
D1 Room
An editable version of the cleaning schedule can be found @
www.brocku.ca/residence/residence_life/publications
53 TOWNHOUSE RESIDENCES: CLEANING STANDARDS AND TIPS There are certain items that may not be included in the regular weekly schedule but are very important to the overall cleanliness of your unit: Dishes Dishes are a big part of kitchen cleanliness. It may work out best that each student does his/her own dishes but that you set timelines for them to be washed ie. Daily, after each use etc. It may also be helpful to decide what that includes, for example, drying and putting dishes away and not leaving them out to dry. Oven Your oven should be cleaned approximately once a month depending on how frequently it is used. You can purchase oven cleaner at the grocery store and simply follow the instructions on the can. Be sure the oven is wiped out thoroughly afterward. To save on cleaning, purchase a flat tin foil sheet that can be placed on the bottom of your oven and cover your oven racks in tin foil. Stove Top It is a good idea to wipe the stove top after each use. It is also wise to invest in aluminum drip pans to help keep your burners clean as food left over time can be very difficult to clean off, and can also become a fire hazard. Change the drip pans regularly. Fridge Your fridge and freezer should also be wiped out on a monthly basis simply using a cloth and a little dish soap. An open box of baking soda is a great investment to absorb odors. If you find that the fridge is freezing your food, check the dial located in the freezer compartment and make sure it is set between 4 and 5. Each student should go through the fridge and freezer on a monthly basis and get rid of any expired foods or uneaten leftovers. This will make more room for everyone and prevent mold and odors. Storage Your storage room should always be kept organized. If you are in Village, DO NOT pile items over/in front of the access hatch as Maintenance Staff must always be able to access the utility room should the need arise, so the door must always be accessible. Courts 1-6: the access hatch is in your storage room floor Courts 7-12: the access hatch is in your living room wall
54
55 CLEANLINESS INSPECTIONS
Vacuum Pick up larger items before vacuuming (eg bottle caps)
HELPFUL TIPS
After vacuuming the unit, be sure to empty the collection container of your vacuum In Village Residence, you have a central vac unit located in your storage room. To empty, remove the base of the canister, (it is held on by two clips) empty it into a garbage bag and then reattach it. All other residences can sign out a vacuum from the Service Desks free of charge.
Bathtub Always ensure that shower doors are completely closed when showering to avoid costly water damage to the kitchen ceilings and mop up any water that may spill over. Scrub the tub with a bleach based bathroom cleaner and a sponge. If kept up, cleaning a tub does not take much effort. Shower ceilings should be cleaned using a cloth and some warm water mixed with bleach. Always be sure to use the exhaust fan when showering to prevent build up of humidity in the bathroom, which can result in mold growth on the ceiling. NOTE: Lysol wipes don’t clean or remove dirt from surfaces! They only disinfect!
56 CLEANLINESS INSPECTIONS
Toilets Little effort is required to keep a toilet clean.
HELPFUL TIPS
Do not flush inappropriate items Purchase a toilet brush and a toilet cleaner. Use the brush to clean the bowl and use a cleaning product and paper towel to wipe seat and the base of the toilet. Should one of your toilets ever overflow, there is a shut off valve at the base of the toilet, near the wall. That will turn off the water and prevent any damage. Simply turn the handle until the water stops running and contact the Service Desk to report it. Mop up any excess water
Garbage and Recycling Take garbage & recycling straight out to the nearest dumpster or recycling container. Do NOT pile it in the vestibule. DO NOT leave garbage or recycling outside of your unit. Those items can attract mice, raccoons, or skunks. Also be sure to rinse out any bottles, jars, or cans before putting them in the recycling bin. Remember – divide paper/cardboard from can/bottle recycling.
57 GARBAGE AND RECYCLING You are provided a garbage and recycling bin in each bedroom for your use. It is the students’ responsibility to dispose of collected items properly into their appropriate locations.
TOWNHOUSE RESIDENCES In addition to the garbage and recycling bin located in each bedroom, nontraditional units have one garbage bin located in the kitchen and one large grey and two large blue recycling bins in the front vestibule or storage area. It is the students’ responsibility to regularly (minimum of once/week) empty these bins into the larger garbage and recycling dumpsters around the residences. Village residence has single stream recycling dumpsters. Quarry View residents must sort their recycling into the appropriate carts outside.
TRADITIONAL RESIDENCES There are garbage and recycling bins located in each traditional bedroom and a garbage bin in the washroom. It is the students’ responsibility to empty these bins into the appropriate larger bins located in their common areas (hallways and lounges) and/or garbage/recycling rooms.
58 DAMAGE CHARGES & BILLING
Common Areas
Single Room
Double Room
Damages include any costs associated with physical damage, whether intentional or accidental, replacing missing furniture and/or fixtures, cleaning charges etc. Any damages that occur within your unit, bedroom and washroom will be billed accordingly:
• All students will be billed equally unless Department of Residences staff determines specific student(s) to be fully responsible.
• Will be billed to the occupant only
• Both students will be billed equally unless Department of Residences staff determines one student to be solely responsible.
Students must report damages to the Service Desks immediately. Every student is responsible for reporting damage(s) in a timely manner so that action can be taken immediately and further issues or charges are avoided. Emergencies outside of normal hours can result in significant overtime costs and these charges may be assessed to the occupants. Damages are identified throughout the year and charges are billed monthly to student accounts. At the end of April, once all residents have moved out, Department of Residences Facilities staff will be conducting an inspection in every room/unit to assess the state of cleanliness and repair. No one other than Department of Residences Facilities staff will enter the room/unit until after the inspection has been done. Conditions will be compared against your move-in Inventory and Condition Report and damages assessed accordingly. Students are individually responsible for their own room and jointly (house/hall/court/block) responsible for unit and/or common area damage, loss of furnishings, and cleaning charges if no specific individual(s) can be determined to be held responsible, regardless of whether you are the first or last to move out. Damages will be billed through your student account and you will receive an e-mail notification to your Brock email account of these charges by end of June 2016.
59 USEFUL
FACILITIES
TIPS FOR CONSERVING ENERGY
INFO
Turn Off the Lights One of the easiest things to do is make sure all lights – your room, the washrooms and common rooms - are turned off when they are not in use. Although the fluorescent lights used in our residences are much more efficient than the traditional incandescent bulbs they still consume lots of energy over the course of a year. Any light turned off will save more money and energy than a light turned on. Capture the Free Light Once you have mastered the art of turning off unused lights you can increase your savings even more by only using lights when they are needed. Most residence rooms get a good amount of sunlight throughout the day. Try opening your blinds and take advantage of the natural sunlight when you are working and hanging out in your room during the day. Turn Off Computers Leaving a desktop computer turned on overnight uses 2-4kwh of electricity - that’s 2.2 pounds of coal every night. With the vast majority of students owning personal computers and having a lifestyle in which they use their computer for several hours a day, the energy needed to power the computers in our residences is tremendous. Although using your computer is often necessary, it is also important that you turn it off and set the energy saving functions for when it is not in use. When energy saving functions, such as sleep mode, are set, desktops use 87% less energy and laptops use 84% less. Even better than sleep mode is turning your computer off completely. Unplug Your Mini-fridge A mini-fridge accounts for over half the electricity used in a residence room. Keep it well stocked (even with water) as it takes more energy to cool an empty fridge. If using a refrigerator, set the temperature to 3°C (37°F) and the freezer to -18°C (0°F). We ask students to empty AND UNPLUG their mini-fridges for Winter Break. Don’t forget to put a towel underneath it to absorb water due to defrosting! Take Short Showers. Five minutes in a standard shower uses approximately 100 L of water and it takes a huge amount of energy to warm that water. Reducing shower time and using less hot water can dramatically cut energy and water use. Use a Drying Rack Instead of the Dryer. A dryer consumes anywhere from 4 to 6 kWh. Use a clothes line or drying rack and save that energy. With 2400 students each doing a load of laundry a week it’s easy to see the kind of impact you can have.
60 HEATING AND COOLING It is important for you to be comfortable in residences, and the Department of Residences and the Service Desk Staff are here to help you. Remember that you are sharing an environment with others, which may mean that the temperature at which you are comfortable is not the same as the temperature at which they are comfortable. Here are some hints to help manage temperature: Too Cold?
Open blinds to let the sun in! Remember to dress accordingly, wear sweaters and use extra blankets If A/C is on, see if you are able to close any vents in room or adjust thermostat if possible
Too Hot?
Close the vent in your room (when heat is on) Close windows and blinds during the day to keep the sun out If it is cooler at night, open windows at night to let fresh air in Use a fan to help circulate the air
61 TRADITIONAL RESIDENCES: HEATING AND COOLING The temperature in traditional buildings is set from one central location and has what is called a “set point”. This set point is usually around 21°C. At the start of term, air conditioning will be running but for most of the academic term the building will be in heating mode (we can’t run both and we can’t switch back and forth). Students do not have the ability to control their own temperatures. There is a thermostat in the room to indicate the temperature of the room. You can help manage the temperature by following the tips provided. In some cases, there is a fan control where speed can be adjusted and/or by increasing/decreasing the temperature setting a few degrees the fan will run continually or be shut off (thereby controlling the temperature slightly). To do this, ensure that you and your bathroom mate have the thermostat set to the same temperature.
62 TOWNHOUSE RESIDENCES: HEATING AND COOLING It is important to note that living in a townhouse unit means that you have full control over your heating and cooling via your thermostat. Your thermostat will have three main settings, Heat, Off and Cool. There will also be two settings for the fan, Auto (which means the fan will turn on as heating or cooling is required to maintain the temperature you have set on your thermostat) or On (which means the fan is running constantly, pumping out air regardless of the temperature in the unit). The fan should always be set to Auto. That way, you will know that the thermostat has kicked on when the fan starts running.
Winter Months: HEATING MODE Set your thermostat to “AUTO” and 20°C (68°F). NEVER turn your thermostat to Off or Cooling, as this could cause the pipes in your unit to freeze and then burst causing extensive damage. You could be held financially liable for thousands of dollars in repair bills. Warmer Months: COOLING MODE DO NOT set your thermostat below 20°C (68°F) as this could cause the air conditioning unit to freeze up and no longer work. Repairs needed due to damage as a result of a freeze up could result in damage charges to the occupants (can cost upwards of $3500).
It is also very important to make sure that you do not have the heat or air conditioning running with windows and/or unit doors open. Make use of your blinds by keeping them closed when it is warm outside to keep your room cool, and keep them open in the winter months to allow the sun in to warm your room.
63 LAUNDRY FACILITIES Student Card-activated laundry facilities are available throughout the residence system, using students’ flex-dollars. The locations of these laundry facilities are as follows: Village: Laundry facilities are located in Lowenberger Residence on the main floor of the building. Quarry View: Laundry facilities are located in Block 3 (side entrance) or Block 5 (side entrance). Use your student card to swipe into these areas. Lowenberger: The laundry room is located on the main floor of the building. DeCew: Laundry facilities are located in the basements of stairwell 5 and stairwell 18. Vallee: Laundry facilities are located in the basement. Take the elevator down to floor one, and turn right. Earp: Laundry facilities are located in the basement. Take the elevator down to “B”, turn right, and it is down the hall and on your right hand side.
64 LAUNDRY HOW-TO STEP ONE: Sort your clothes
It is important to read clothing tags! Separate into categories: Whites, Darks, Delicates. Whites = basic t-shirts, white socks and undies, sheets, pillow cases, and all other plain white clothing or linens. Darks = dark socks and underwear, dark shirts, dark pants, and jeans. Delicates = wool garments, sweaters, satin, or any luxurious fabrics. It may be best to handwash these items.
STEP TWO: Pay with the DCB/flex machine STEP THREE: Load the machine
You will find a DCB/Flex machine in each laundry room.
Swipe your card, then pick your machine number.
Ensure that the clothes are evenly distributed through out the tub so that you don't have an "unbalanced load". Don't stuff too many clothes into the machine, or they won't be washed properly.
Put detergent into the tub with the clothes. Select the appropriate setting and turn on the machine!
STEP FOUR: Time to dry!
Clean the lint filter of the dryer before putting your clothes in. Add fabric softener sheets (1 per load) before beginning the cycle.
Just like the washer, don't overload the dryer! Hang delicates out to dry to avoid ruining the garment with the harsh heat of the dryer.
STEP FIVE: Fold and put away!
Begin folding immediately to help reduce wrinkles
Never hang sweaters or articles of clothing that are formfitting or they could stretch. Always hang button-down shirts to avoid wrinkles.
65 WITHDRAWING FROM RESIDENCE Students who have decided to withdraw from residence must log into their my.brocku.ca portal and go to the “Residence Portal” icon. Select “Request Early Departure” from the menu and fill in necessary fields. If a student withdraws from residence in order to circumvent our disciplinary process, that student may be referred to the University Disciplinary Board. For complete withdrawal information, visit the “Early Withdrawal from Residence Policy” online at: http://brocku.ca/residence/policies_procedures/early _withdrawal
To request a room switch, students must log into their my.brocku.ca portal and go to the “Residence Portal” icon. Select “Request Room Switch” from the menu to complete the online request.
For information on Off Campus ampus Living, visit: https://brocku.ca/ocl/
66 ROOMMATES: GETTING ALONG If you are experiencing difficulties in your relationship with your roommate, there are certain steps you are asked to take toward resolving your differences before a room switch is considered. First, you need to talk to your roommate and see if there is a way to resolve your differences. If this step does not help to improve the situation, then it is important to involve your Residence Life Staff quickly. He/She can help in the following ways: 1. He/She will listen carefully to your concerns and encourage you to talk to your roommate about them 2. He/She will follow up with you to see how the discussion with your roommate went. 3. He/She will speak directly with your roommate to gain further insights into your situation. If these steps do not resolve the situation, then your Residence Life Staff will request that you and your roommate participate in roommate mediation.
Roommate Starter Kit: http://www.brocku.ca/webfm_send/499 Bathroommate: http://www.brocku.ca/webfm_send/496
ROOMMATE MEDIATION
ROOM SWITCHES
Roommate mediation is an assisted dispute-resolution process in which you and your roommate discuss your concerns in a controlled and respectful manner in the presence of your Residence Life Staff. With the help of Residence Life Staff, residents can articulate their thoughts in a safe and neutral environment.
We are committed to roommate mediation as a part of our disputeresolution process. We feel strongly that disputing roommates should make an honest and sincere attempt to reach a resolution, including participation in roommate mediation. We will not simply arrange for a room switch as a solution.
Residence Life Staff have been trained to identify ways of working with disputing residents to find a mutually satisfactory solution.
Unfortunately, in a small number of cases, the mediation process is not successful in resolving differences between roommates. In these cases a decision can be made on a one-on- one basis with the Residence Admission office. This decision will involve a discussion of what the issue is, and will take into consideration empty beds available in residence at that time.
Unfortunately, if your parents call regarding any situation in residence we are unable to discuss the matter with them due to the Freedom of Information Privacy Policy Act.
67 WINTER BREAK According to the 2015-16 Residence Agreement, residence is provided, “from September 6, 2015 to either at noon the day following the student's last examination, or at noon on December 23, 2015, whichever occurs first, and from noon on January 3, 2016 to conclude either at noon the day following the student's last examination, or at noon on April 21, 2016, whichever occurs first or as otherwise determined in accordance with this agreement. The University plans to close the Residences the day after the last December exam and will not provide accommodation, services, nor the associated support staff until reopening the Residences the day before the start of classes in January. The University may grant an extension of this agreement during Winter Break and/or beyond the expiry date for students whose circumstances, in the opinion of the University, require them to remain in residence. The University will collect a fee for each week (or part thereof) the student remains in residence during the Winter Break...”. Please note that although students are not allowed to stay in residence over the Winter Break that does NOT mean that students have to move their belongings out of residence. Students are welcome to leave their things locked safely in their room while away for the break. However, please note that the University is not liable for personal property. More information on the winter break policy can be found online at: www.brocku.ca/residence/policies_procedures/winter_break_policy
Students must vacate their room no later than noon on the day following their last exam, or no later than noon on Wednesday, December 23rd, 2015, whichever occurs first. For students who have an academic or varsity team requirement OR an international flight home (was booked prior to knowing the exam schedule) where they have a need to stay beyond their expected departure date an extended stay will be considered. An Extended Stay Form request must be completed and submitted along w ith the required documentation. To do so, students must log into their my.brocku.ca portal and go to the “Residence Portal” icon. Select “Request Extended Stay” from the menu to complete the online request form, which will only be available from November 1st to 30th. Requests received after November 30th will be subject to a late administrative fee of $50 (and may not be granted). Full details will be sent to residents’ Brock email in early November.
68 APRIL MOVE OUT Students must vacate their room no later than noon on the day following their last April examination or no later than noon on Thursday, April 21st, 2016, whichever occurs first.
For students who live a long distance away, extensions of up to four hours may be granted upon request to the Facilities Supervisor. For students who have an academic requirement OR an international flight home (was booked prior to knowing the exam schedule) where they have a need to stay beyond their expected departure date an extended stay will be considered. An Extended Stay Form request must be completed and submitted along with the required documentation. To do so, students must log into their my.brocku.ca portal and go to the “Residence Portal” icon. Select “Request Extended Stay” from the menu to complete the online request form, which will only be available from March 1st to March 31st. Requests received after March 31st will be subject to a late administrative fee of $50 (and may not be granted). Full details regarding April move out will be sent to your Brock student email account by the end of February.
www.brocku.ca/residence/policies_procedures/eot#End_of_Winter_Term_Notice
DID YOU KNOW? • • • • •
Bedrooms need to be reset as they were at move in and cleaned to avoid charges Students MUST depart before noon the day after their last exam There are exam quiet hours No guests are permitted during exams There are no volunteers to help at move out
69 GENERAL INFORMATION
STUDENT AND VISITOR PARKING Parking Services is responsible for all administrative functions relating to the issuance of parking permits etc. Students wishing to purchase parking passes for residence should contact Parking Services directly at 905-688-5550 x4309. Overnight residence guests have the opportunity to purchase overnight parking passes from Parking Services or their Service Desk. Visitors to the campus may park in many of the pay-per-use areas around campus. Meters are located along Flora Egertor Way (formerly Meter road), Isaac Brock Blvd in front of the Schmon Tower, and in front of the Faculty of Education. Pay/Display parking is available in lot P, which is located next to the Walker Complex.
PUBLIC TRANSPORTATION The U-Pass is your ticket to transportation within the Niagara region. Our three transit partners are St. Catharines Transit, Niagara Transit, and Welland Transit. The U-Pass is a service that gets you, a registered Brock student in 1.5 credits or more, a fantastic deal to ride the bus for the academic term until April 30. You pay the UPass fee with your tuition, you bring us your student card, we apply your U-Pass sticker, and you ride the bus. It’s that easy. Swipe your student card with a valid UPass sticker when you get on the bus, and off you go! You can pick up your U-Pass sticker at the Brock University Students Union office.
LOST AND FOUND Campus Security holds the central lost and found. They are located in the Kenmore Centre, which is across from the Walker Complex. They can be reached at extension 4300 during regular business hours.
STORAGE
Brock Residences have very limited additional storage. Please check with your Service Desk if you need to store an item (e.g. bike, hockey equipment), in a shared storage location that can be accessed as needed by signing out a key at your Service Desk. If a residence student chooses to bring a bicycle with them to residence, it is their responsibility to keep it in one of the outdoor bike racks provided, or within their residence room. Storage is limited as noted above.
INCLEMENT WEATHER In the event of inclement weather, students should monitor the Brock website and Facebook or Twitter accounts for updates regarding class cancellation and/ or school closure information. In the event of a closure, the Service Desks will remain open as well as limited Food Services locations.
70 NOTES
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BROCK EXTENSIONS: (905)-688-5550 + 1 + (905)
Campus Security (emergency) Campus Security (non emergency) North Service Desk South Service Desk Student Health Services Student Awards & Financial Aid Information Technology Services Brock Card Office Ombudsperson Parking Services Registrar’s Office Student Development Centre Counselling Services Student Accounts Brock Campus Store
To dial out from a residence phone, dial 9, then the number you wish to call.
x3200 x4300 x3706 x4311 x3243 x3958 x4357 x4770 x4195 x4309 x3430 x3240 X4750 x4600 x5583
IMPORTANT CONTACTS
To help create a POSITIVE residence community, take care of yourself, others, and this place.
From your room phone, just dial the extension!
SUPPORT SERVICES FOR STUDENTS IN NEED Niagara Regional Police Distress Centre of Niagara Inc. Kids Help Phone Sexual Violence Support Centre Support Team (Niagara)
CITY RESOURCES St. Catharines Public Transit www.yourbus.com City of St. Catharines Tourism www.tourismstcatharines.ca City of St. Catharines www.stcatharines.ca
911 905-688-3711 1-800-668-6868 text 289-9907233(SAFE)
1-800-263-4944
71
Department of Residences 500 Glenridge Avenue St. Catharines, ON L2S 3A1 Phone: 905-688-5550 Fax: 905-688-0797 Email: res@brocku.ca