Steiner Ranch Residential Owners Association Partners

Steiner Ranch Residential Owners Association Partners with New HOA Management Company

The Steiner Ranch Residential Owners’ Association (SRROA), which encompasses homes in the Summit of Eastridge, Valley of Eastridge, Mesa North, Chapparal, Rocky Ridge, Plateau and Hancock Hill signed a contract with Goodwin & Company for association services, to begin August 1, 2022. Goodwin & Company has successfully provided management services for the UT Golf Community and The Fairways at Steiner Ranch. The SRROA Board of Directors look forward to association service improvements as we make this important transition. SRROA homeowners should have received a welcome letter via mail, which outlines pertinent information regarding the association management transition. Most critical is that SRROA owners register for Goodwin & Company’s online and mobile application, TownSq (referred to as Town Square, not to be confused with Towne Square off of Country Trails). The TownSq app offers tools and resources to enhance communication between community members and the HOA management team. Frequently Asked Questions:

How do I register for TownSq?

- Follow the below steps to get started. NOTE: Please register using the website, not the app. - Visit https://app.townsq.io/ais/sign-up Enter your Account Number (provided in your welcome letter), property billing zip code, and last name. - Provide your email address and create a password.

Who can I reach for HOA help?

- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. Call 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. - Nicole Lopez, Community Manager: By phone at 512-502-7025 (Office) or via email at ASTRRmanager@goodwintx.com. - Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com. - TownSq App: Submit a request via Goodwin’s web TownSq website (www.townsq.io) or mobile application.

Have SRROA fees changed? Has the due date for payments changed?

No, association dues and the due date(s) for payment remain the same. Detailed information regarding pre-payments and how to pay association fees is outlined in the welcome letter you should have received.

Will there be an onsite manager?

The SRROA will have a part-time on-site Community Coordinator and a dedicated half-time Maintenance role. Office location TBD but will not be where the current company offices. Update to come.

Will my key fobs still work at all of the amenities?

SRROA Compliance Reminders

The new SRROA management team will be enforcing compliance per SRROA Covenants, Conditions and Restrictions, so please brush up HOA rules as violations are enforceable by fines. The following are some of the most reported violations: • Overnight vehicle street parking is not allowed. • Trash cans must be out of sight, not visible from the street, except on trash and recycling pick-up days. • Landscaping must be well maintained: grass cut, trees trimmed (outside of Oak Wilt season) • Noise Nuisance – Be considerate of your neighbors, excessive dog barking is not allowed. • Boats, trailers and the like are not allowed to be visible.