We are now part of Avendra International
Ian Murphy Senior Vice President of Supply Chain & GPO’s Europe Aramark
& Avendra International
We are excited to share some major news with you: we have officially joined Avendra International, a global procurement organisation. Find out more
What’s New
This new organisation will combine Avendra’s robust North American operations with Aramark’s expansive global footprint in 15 countries.
Additionally, we’re integrating the hospitality supply chain resources of Pelican Procurement Services, Expert Cost Control, Trinity Purchasing, and First Choice Purchasing, which are key players across Europe, to form Avendra International.
Global Procurement. Local Expertise.
Our clients and customers will benefit from more competitive deals, increased efficiencies, and enhanced service and system offerings as part of Avendra International’s global network, with its $20 billion in procurement power.
This new chapter strengthens our capabilities in logistics and global supply chain management, ensuring we continue to lead in hospitality procurement.
Simply put, we have a vast network of over 2,600 supplier partner agreements worldwide, backed by a local hospitality team with expert knowledge to ensure your purchasing aligns with your goals.
Procurement and purchasing are our areas of expertise, and with a presence in more than 80,000 client locations globally, our track record speaks for itself.
What this Means
We will use Avendra International’s branding to reflect our unified global presence, but rest assured, our commitment to providing high-quality, personalised service from our team of local experts remains unchanged.
As we embark on this exciting journey, we will continue to support our client’s needs with the same dedication they have come to expect, backed by a global network of resources and expertise.
“Avendra International represents a significant step forward in our mission to strengthen our footprint in Europe and across the globe.”
As we embark on this exciting journey, we will continue to support our client’s needs with the same dedication they have come to expect, backed by a global network of resources and expertise.
Strengthening our Global Footprint
Ian Murphy, Aramark’s Senior Vice President of Supply Chain and GPO Europe, shares,
“Avendra International represents a significant step forward in our mission to strengthen our footprint in Europe and across the globe.
With Avendra International’s capabilities, we combine local expertise with a robust service offering, supported by our global procurement and supply chain network. Together with our advanced technology systems, this allows us to deliver superior value,
increased efficiency, and more streamlined operations for our clients. We’re not only building on our successful track record but also making it easier for our clients and suppliers to engage with us seamlessly, both locally and internationally.”
We get it, and we can help. Contact us for more information and to learn how we can support you. hello_UK@avendra.com
What’s in this issue?
PAGE 10
The evolution of the Avendra International Brand
PAGE 15
Behind the Scenes: Avendra International Photoshoot
PAGE 12
Contents Autumn/Winter 2024
Welcome to the Autumn issue of the Avendra Edge Magazine!
Ian Holliday VP Growth & Retention Avendra International Europe
This edition celebrates the launch of our new brand, Avendra International, with a refreshed magazine look.
We’re excited to showcase our commitment to excellence and innovation, bringing you the latest expertise, cutting-edge solutions and sustainable practices.
Our goal is to continue to support your success and keep you informed about the latest developments in your industry.
Take a look at what’s inside this issue:
Exciting News
Discover the exciting story about us joining Avendra International and what it means for you. Meet some of our global team members who are here to share their expertise and support.
Insight
from Your Peers
Read how our clients, Meadowcroft Garden Centre and Step Academy Trust, have achieved substantial savings while streamlining their operations. Plus, be inspired by sustainability success stories from other clients.
Upcoming legislation
Stay updated on new public procurement laws and understand how they might impact your business operations.
Latest Expertise
Dive into the latest trends in hot drinks and food to help revamp your menus. And, with tips from our trusted supplier partners, make the most of your CAPEX investments.
Pi Highlights
Explore how Pi, our eProcurement system, can enhance your budget management and event planning for the upcoming holiday season. Plus, discover how to get the most from the Pi system – to save your valuable staff time.
We hope you find this edition informative and helpful in navigating the ever-evolving landscape. Stay tuned for more exciting updates in the next edition!
BEHIND THE SCENES:
Avendra International Photoshoot
Simona Hardy Head of Marketing
Recently, our European teams came together for a large-scale photoshoot organised by our marketing team across multiple locations across the UK, Ireland, Germany, Belgium, and Spain.
This effort was part of our transition to Avendra International, aimed at refreshing our professional portraits and capturing the essence of our
local team of experts who support clients across Europe.
The offices were abuzz with energy as team members gathered, dressed to impress, and prepared for their close-ups. We captured some wonderful candid moments, full of laughter and camaraderie, reflecting the unique spirit and professionalism of our Avendra International family.
We’re thrilled to share a sneak peek behind the scenes!
Ireland
Prague UK
The UK’s Best Supplier of Catering Equipment
Network of branches located throughout the UK
Unrivalled industry knowledge
Fast new line product sourcing
Over 25,000 products
Leading brands & ranges
Outstanding customer service teams
Reliable delivery from our own eet of vehicles
Behind the Scenes
We caught up with Simona Hardy, Head of Marketing at Avendra International Europe, to learn more about her marketing journey and the recent rebrand of Avendra International.
She shared insights on the transformation and what it means for the company’s future.
Describe your background in the industry.
I began my marketing journey almost 20 years ago, just as the industry was undergoing rapid change with the rise of digital marketing. Over the years, I’ve progressed from Marketing Assistant to Head of Marketing, gaining firsthand experience of how powerful marketing can be when it’s done well.
For me, marketing is the beating heart of any organisation. It’s the glue that connects everything— product and service development, customer service and sales— creating a seamless experience for clients and shaping how the world sees your brand.
What drives your passion for marketing?
What keeps my passion alive is the constant drive to innovate. I thrive on analysing competitors and diving into market research, always looking for the next opportunity that gives us an edge.
There’s nothing more rewarding than turning challenges into opportunities. That’s what marketing is all about—finding new, creative ways to engage with customers and deliver real value. It’s that perfect blend of creative
vision and strategic thinking that not only helps us solve problems, but also strengthens our connections with clients.
Tell us about the evolution of the Avendra International brand.
Over the past 12 months, our marketing teams in Europe and the US, along with colleagues from across the business, have worked hard to bring Avendra International to life. We merged the strengths of our existing brands—Avendra, Pelican Procurement Services, Expert Cost Control, Trinity Purchasing, and First Choice Purchasing—to create Avendra International. By combining deep local expertise with a robust global procurement and supply chain network, we can deliver even greater value and support to our clients worldwide.
By combining deep local expertise with a robust global procurement and supply chain network, we can deliver even greater value and support to our clients worldwide.
As our new strapline states, we are all about “Global Procurement. Local Expertise.”
What has been your favourite part of the re-brand project?
What I’ve loved most about this project is how it brought the whole company together. While marketing led the way, it was a genuine team effort, with people from every corner of the business getting involved. The passion and commitment from everyone were genuinely inspiring.
A real highlight for me was seeing how the final brand reflected our shared vision. This isn’t just about marketing—it’s about who we are as a company and what we’re striving to achieve together.
What’s in store for clients with the new Avendra International brand?
As our new strapline states, we are all about “Global Procurement. Local Expertise.”
Our clients will still be working with the same team that knows their business inside out. But now, they’ll also benefit from the strength of our global procurement network, worth $20 billion, and cutting-edge technology—all designed to help them achieve the best results. It’s the perfect balance: local service, backed by global reach.
What do you enjoy doing outside of work?
Outside of work, I love spending time in nature with my dogs, going on walks, and catching up with friends. I also enjoy volunteering when I can. Being outdoors and staying connected with the people I care about most really recharges me.
Restaurant Increases Footfall with Support from Procurement Partner
Meadow Croft Garden Centre in Battlesbridge, Wickford, has become a visitor attraction for people living across Essex.
Kelly Hare Catering Manager Meadow Croft Garden Centre
Dedicated to being the best garden centre possible, Meadow Croft has also developed extensive indoor and outdoor living ranges and created a popular mini golf and playground.
In addition, its Meadow Croft Kitchen restaurant has become an integral part of the garden centre, having grown a well-established reputation for serving delicious homemade dishes, bakes, and cakes, together with daily specials and afternoon tea.
After several years of planning, the Meadow Croft Kitchen has recently relaunched to provide increased seating capacity to cater to the growing demand, as well as offering a modernised environment that takes inspiration from the garden and outdoors.
Kelly Hare, Catering Manager, shares her experience of what it takes to operate a successful restaurant within the centre and how, with support from a new
procurement partner, Pelican Procurement Services*, the business has witnessed a positive impact on its day-to-day operations.
In a year, the Meadow Croft Kitchen has seen footfall increase by 198% as more customers visit the centre to enjoy everything it has to offer. On average, the catering team services up to 600 covers every day, which increases to 750 during the busy festive period. Having Pelican’s support during this period of growth has been vital.
Procurement Partnership
“I’ve been with Meadow Croft Garden Centre for around 18 months. In that time, we have not only launched a brand-new restaurant, which has significantly increased footfall, but we have also introduced a new procurement partner, Pelican Procurement. We were recommended to them by another garden centre, and they were very enthusiastic about the benefits they have received, so we were keen to go down that road ourselves to seek support. While our
original objectives were focused on cost savings, we were impressed by the support offered in the back-office to help us take better control of our purchasing, budgets, suppliers and menus.”
At the outset, the Pelican team worked with Kelly to review existing supplier contracts and pricing. “Having received the report analysis, the choice was ours as to which suppliers we went with. With regards to the wholesaler, we didn’t go with the cheapest, but in fact, selected the supplier that offered
“For me, working with the Pi system helps in so many ways. For example, I can now easily work out gross profit on every meal we serve.”
* Note that Pelican Procurement Services is now an Avendra International company.
a greater breadth of products. This would mean we could access more of what we need from one supplier, to simplify and consolidate our overall purchasing. We have also chosen to work with seven new suppliers across other food and non-food categories. ”
Streamlining Operations
A big change for the business has been the introduction of a centralised online eProcurement platform—Pi—which includes a range of modules designed to support the overall catering function, from managing orders and stock to menu recipe development, costings, budgeting, and automatically presenting allergen data for all products ordered.
“For me, working with the Pi system helps in so many ways. For example, I can now easily work out gross profit on every meal we serve. There’s an online calculator, which is so easy to use. You simply input the recipe, and it pulls through live pricing so you can work out the exact cost for each and every dish we create.”
In addition, Pi includes a comprehensive tool that automatically updates and maintains the allergen and nutrition information of every item purchased.
“The allergens data is brilliant. The information is automatically updated in our files and allows us to present everything so professionally for our customers. It’s a huge time-saver for us as we don’t have to manually search for this information and the system provides a number of ways to help us share the information with our clients easily!”
Removing Manual Invoicing
Before Pelican, managing multiple suppliers was cumbersome and time-consuming. Kelly remarks, “We previously had 12 different suppliers, all sending separate invoices that we were having to process as separate payments.”
However, they streamlined this process, providing a single
point of contact and alleviating administrative burdens. “Now it’s all taken care of: their team coordinates with our suppliers, negotiates and monitors prices, handles delivery queries and more. Everything is centralised on the Pi system, and this has removed a massive amount of administration not only for me, but it has taken a great deal of pressure off other parts of the business. For example, the accounts team no longer has to check multiple invoices, line items and prices – instead, we receive just one direct debit from Pelican for all of our orders.”
Exceptional Support
“Darren and Yolanda at Pelican are really supportive. They’ve helped me not only with managing the procurement for our busy restaurant but also with secondary catering and looking at additional suppliers.
Working with them is like having an extended team at my disposal, which is invaluable. They are on hand to answer any questions or talk to suppliers on my behalf, and I really value their support.
This partnership has been extremely beneficial for the whole organisation; we’ve seen operational time savings, and I have a clear view of what we are spending,
how we can cost our meals, and allergen data at my fingertips. I have complete transparency of the total catering function while reducing our administration. I can’t fault them— and I, too, am now singing their praises to others!”
We get it, and we can help. To learn more about how we can help your hospitality business increase footfall and streamline operations, contact our team on 01252 705214 or hello_UK@avendra.com
Dayene Moreira
Digital Marketing Executive
Hot Drinks: Top Trends for this Season
As the crisp autumn air gives way to the chill of winter, it’s important to cater to the evolving tastes of consumers seeking warmth and comfort in their beverages.
The global hot drinks trends for the upcoming autumn and winter promise a delightful blend of tradition and innovation.
Here’s a look at the top trends for this season.
Artisanal Teas and Infusions
The appreciation for artisanal teas continues to grow, with an emphasis on unique blends and their health benefits.
Popular varieties include:
▶ Matcha and Green Teas: Renowned for their antioxidant properties.
▶ Herbal Infusions: Ingredients like turmeric, ginger, and chamomile promise relaxation and health benefits.
▶ Tea Cocktails and Infusions: Delight your consumers with a range of creative tea cocktails and infusions. For instance, Lipton x Monin offers unique creations such as:
■ Cozy Berry Bliss: Featuring Lipton Tea English Breakfast with Monin Spiced Red Berries and Agave syrups, garnished with star anise and a cinnamon stick.
■ Winter Spice Tea: A mix of Lipton Earl Grey with Monin Winter Spice syrup, fresh ginger, orange slices, and star anise.
■ Ginger Mint Magic: Infusing Lipton Tea Delicate Mint with Monin Ginger syrup, liquorice, and fresh ginger.
Top tip: Create a tea menu that highlights these options, perhaps offering a teatasting experience or a tea sommelier service.
Specialty
Coffees
Consumers are becoming more knowledgeable and selective about their coffee as coffee culture evolves, placing greater emphasis on both quality and sustainability.
Key trends include:
▶ Single-Origin Coffees: Highlighting beans from specific regions known for their unique flavours.
▶ Sustainable and Ethical Sourcing: Provide transparency and let consumers know where the coffee beans have been sourced from.
▶ Innovative Brewing Methods: From pour-overs to cold brews, different brewing techniques can enhance the experience.
Top tip: Invest in high-quality coffee equipment and train staff to master various brewing methods. Consider partnering with local roasteries to offer exclusive blends.
Invest in high-quality coffee equipment and train staff to master various brewing methods.
Hot
Chocolate Renaissance
Hot chocolate is experiencing a renaissance, moving beyond the simple cocoa powder mix to gourmet experiences.
This season, expect to see:
▶ Single-Origin Cocoa: Similar to coffee, single-origin cocoa offers unique and rich flavours.
▶ Spiced and Flavoured Varieties: Think beyond the classic –cinnamon, chili, lavender, and even turmeric can add intriguing flavours.
▶ Vegan and Dairy-Free Options: Catering to dietary preferences with almond, oat, and coconut milk alternatives.
Cultural Inspirations
Global flavours are making their way into hot drinks, offering guests a taste of international traditions.
Notable inspirations include:
▶ Masala Chai: A spiced tea from India that combines black tea with a blend of aromatic spices and herbs.
▶ Mexican Hot Chocolate: Known for its rich, spicy flavour with hints of cinnamon and chili.
▶ Nordic Glögg: A warm, spiced drink that’s a staple in Scandinavian countries during the winter months.
Top tip: Create a hot chocolate bar where customers and guests can customise their drink with various spices, flavours, and toppings.
Top tip: Highlight these culturally inspired drinks on your menu, providing a brief history or story behind each beverage to enhance the experience.
Alcohol-Infused Warmers
Alcohol-infused hot drinks are perfect for creating a cozy, festive atmosphere.
Here are a few to consider:
▶ Hot Toddies: A classic mix of whiskey, honey, lemon, and hot water.
▶ Mulled Wine and Cider: Warmed with spices like cinnamon, cloves, and nutmeg.
▶ Irish Coffee: A robust blend of coffee, Irish whiskey, sugar, and cream.
Top tip: Offer these as part of a seasonal or holiday menu, perhaps with a special evening event.
Functional and HealthFocused Beverages
As wellness remains a priority, functional hot drinks that provide health benefits are still gaining traction.
Here are a few examples of ways to incorporate these:
▶ Adaptogenic Drinks: Using ingredients like ashwagandha and reishi mushrooms to help combat stress.
▶ Probiotic Hot Drinks: Incorporating probiotics to support digestive health.
▶ Nutrient-Rich Broths: Bone broth and vegan alternatives that are rich in nutrients and offer a savoury, warming option.
Top tips: Feature a section on your menu dedicated to wellness drinks, highlighting their health benefits and ingredients.
We get it, and we can help. Are you looking to add innovative hot drink options to your menu offering? Speak to our experts at hello_UK@avendra.com
Lyreco stands as your trusted partner, ensuring all your safety needs are met with 6,000 stocked safety products across workwear, foot and hand protection, above-the-neck , first aid and site
Streamline Your Budget Management with Piggybank
Matt Ferris Lead Product & Release Manager
Managing your budget is so much easier with Piggybank, a powerful module within the Pi Procurement system.
Piggybank simplifies budget tracking and gives you real-time insights into your spending across the entire business. And it is available to all our clients as part of our service offering!
Key benefits of Piggybank:
▶ Easy Setup: Configure and set up budget tracking in seconds.
▶ Overview at a Glance: See your budget performance across your business with a single view.
▶ Supplier Spend Tracking: Monitor spend against specified budgets effortlessly.
▶ Live Reporting: Access real-time budget reports with easy-tounderstand graphs.
▶ Alert Notifications: Receive email alerts when budgets are exceeded.
▶ Automatic Approval: Set budget thresholds to ensure orders are automatically forwarded for approval if limits are exceeded.
WHY CLIENTS LOVE PIGGYBANK
Nicki Jones, Finance Director at 200 Degrees, shares:
“Our Procurement Manager, Christine Larson, helped us set up order restrictions on Piggybank so that any nonfood and equipment purchase request exceeding our budget triggers an automatic approval process. This was crucial in the six weeks leading up to Christmas, as it allowed us to control non-food and equipment spending effectively.
Piggybank ensured that all orders needed approval before being placed, preventing unauthorised spending and giving us better oversight. By
encouraging sites to review their inventory and manage their costs proactively, Piggybank helped us maximise our profit margins and achieve greater control over our expenses.”
Book a Demo. Piggybank makes it easy to keep your budget on track with minimal effort.
For more details or to get started, contact us at hello_UK@avendra.com to see how Piggybank can transform your budget management.
Are Your Snacks Good Enough?
Your snacks might taste good, but are they also making a positive impact on the planet and its people?
Becci Mears
Your DIFG Account Manager
Delicious Ideas Food Group (DIFG) are your gateway to building a strong Corporate Social Responsibility (CSR) portfolio through your snacks & drinks offering.
Who is DIFG?
Delicious Ideas Food Group is a family-run producer and wholesaler of healthy snacks and confectionery with a fullservice packing division. We aim to revolutionise UK snacking by partnering with ethical brands and helping our clients meet their sustainability goals.
Commitment to Sustainability
DIFG supports the catering community in achieving sustainability KPIs through plastic-free brands with transparent, sustainable supply chains. As a primary supplier to thousands of sites, we deliver dedicated service with a robust focus on CSR.
Ready to Make an Impact?
If you want to learn more about how Delicious Ideas’ products can enhance your CSR efforts, contact us on 01252 705214 or hello_UK@avendra.com
Making a Difference
A non-exhaustive list of our CSR deeds includes:
▶ Donating over £2000 to the Red Cross Ukraine Appeal by selling Jellybeans
▶ Donating more than 2.3 million litres of clean water for at-risk communities through Made Blue Charity
▶ We are Carbon Neutral and BRC AA+ accredited
▶ Sponsor of the Spirit of Hospitality transatlantic charity row
▶ Went out as a team to clean beaches for World Ocean Day
▶ Sponsored the CSR Award for Contract Catering Awards 2024
With our 33,000+ produc t range, next-day delivery, and click-and-collec t service, we ’re here to get you whatever you need, whenever and wherever you need it.
Delivering quality, value, and exceptional service as standard for over 40 years. At Nisbets, we ’ re proud to be the catering industry’s supplier of choice.
/5
Procurement Law Updates
Significant updates to procurement laws are approaching, with the new Public Procurement Act coming into effect on February 24, 2025.
Our Tender Team has compiled an overview to help you navigate these upcoming regulations effectively.
The Procurement Act 2023
On October 26, 2023, the Public Procurement Act 2023 received Royal Assent and was originally set to come into effect in October 2024. However, the go-live date has now been postponed to February 24, 2025.
This update will not impact procurements finalised before February 2025, and the PCR 2015 rules will continue to apply until then.
Here’s a snapshot of key changes affecting contracting authorities and tender processes starting February 2025:
▶ Central Digital Platform (CDP):
A new unified online platform will be used for all procurement notices. Suppliers will register here, making it easier to join tenders. A debarment list will also be available to indicate which suppliers are excluded.
▶ Tender Procedures: The open procedure remains, but a new competitive procedure will replace all other current methods.
▶ Assessment Summaries: Instead of standstill letters, assessment summaries will detail bidder scores based on the criteria. A Contract Award Notice must be published online to trigger the 8-working-day standstill period (shortened from 10 calendar days).
▶ Voluntary Requirements: Planned Procurement Notices (PPNs) will replace Prior Information Notices. If prior market engagement is needed, a Preliminary Market Engagement notice must be published, or reasons provided in the tender notice.
▶ Pipeline Notices: Authorities with annual spending over £100 million must publish pipeline notices within 56 days of the start of the financial year, detailing contracts valued over £2 million.
▶ Conflict of Interest Assessments: These must be completed and updated throughout the procurement process and contract management.
▶ Payment Terms: Public contracts (except those for schools) must adhere to 30-day payment terms. All invoices must be paid within 30 days, and a ‘payments
compliance notice’ must be published every six months.
▶ Key Performance Indicators (KPIs): For contracts over £5 million, three KPIs must be set, monitored, and published quarterly, with updates required before the end of 90 days from contract start and at termination.
▶ Contract Change Notices: Modifications to above-threshold contracts that increase or decrease the value by over 10% must be published.
▶ Contract Termination Notices: These must be published within 30 days of termination, including reasons for the termination, whether early or at expiry.
▶ Direct Awards: Allowed in cases of extreme urgency, lack of competition, or technical issues, but must be preceded by a Transparency Notice.
We get it, and we can help. We’re committed to keeping you informed and prepared for the latest changes in procurement legislation. For support and advice, contact us at hello_UK@avendra.com
For more details on the Procurement Act 2023, visit https://bit.ly/PA2024info
Stationery Trends: Sustainability, Smart Tech, and Personalisation
Luke Moore Head of Procurement, Facilities Management UK & Ireland
The stationery industry in the UK and Europe is dynamic and evolving, driven by changing consumer preferences and societal trends.
Key trends include sustainability, smart technology integration, and personalisation. Sustainable and Eco-Friendly Stationery
Sustainability is a major focus, with eco-friendly stationery like recycled paper, biodegradable pens, and plantable seed paper gaining popularity in various sectors, including hotels,
Our latest customer survey reveals demand for more sustainable delivery processes and verifiable CO2 reduction initiatives.
restaurants, and childcare facilities. Schools and colleges are also prioritising recycled and FSCcertified paper goods, teaching students about sustainability from a young age.
Rob Weston, National Account Manager at Lyreco, notes, “Our latest customer survey reveals demand for more sustainable delivery processes and verifiable CO2 reduction initiatives. Customers increasingly prefer fully recyclable product ranges, prioritising eco-friendly options in their purchases.”
Digital
Integration and Smart Stationery
The blend of digital technology with traditional stationery is on the rise. Smart pens, smart notebooks, and interactive whiteboards are becoming standard in classrooms and conference rooms. In the hospitality sector, digital guestbooks, e-signature pads, and
QR code menus are enhancing efficiency and the guest experience.
Customisation and Personalisation
Personalisation is making waves, especially in hospitality and education. Customised stationery items, like branded notebooks and pens, add a touch of luxury and strengthen brand identity. In schools, personalised stationery helps foster a sense of belonging among students.
Health and HygieneOriented Products
The pandemic has sparked a surge in demand for antibacterial and easy-to-clean stationery products. Care facilities and
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educational institutions are adopting hygienic solutions like antimicrobial pens and wipeable notebooks to ensure safety.
Minimalist and Functional Design
Minimalist design is shaping stationery choices across all sectors. In hospitality, sleek and functional items create a modern ambience. In education, minimalist designs reduce distractions and promote focused learning. This trend also impacts healthcare, where clean and simple stationery supports administrative efficiency and enhances the patient experience.
Digital Detox and the Return to Analogue
Despite the digital boom, there’s a countertrend towards digital detox.
In schools students are encouraged to engage with physical books and handwritten notes.
In schools students are encouraged to engage with physical books and handwritten notes. In hospitality, some establishments offer analogue entertainment and stationery options to promote mindfulness and well-being.
We get it, and we can help. Are you looking to review your stationery category to meet your budget and consumers’ evolving needs? Contact our experts at hello_UK@avendra.com.
Sources: Mintel, Globenewswire, Ibisworld, Bonafide Research
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Supporting Clients to Achieve their Sustainability Goals
Emily Cunningham Senior Marketing Executive
Our expert team is here to help clients across all sectors achieve their sustainability goals with a wide range of innovative, tailored solutions.
Whether you’re looking to buy eco-friendly products, source locally, reduce food waste, or minimise food miles - we have the solution for you, and you can count on our support every step of the way.
You can read some of the recent projects we’ve supported our clients with:
Supporting Clients in Achieving Sustainable Accreditations St. Mary’s University Twickenham
PAGE 50
Supporting Universities with Sustainable Dining Solutions University of Birmingham
PAGE 54
Launching a Sustainable Coffee Brand in an NHS Trust Ashford and St. Peter’s Hospitals NHS Foundation Trust
PAGE 56
We get it, and we can help. Looking for innovative solutions to reduce your carbon footprint? Contact us on 01252 705214 or hello_UK@avendra.com
CLIENT STORY #1:
Supporting Clients in Achieving Sustainable Accreditations
Our Procurement Team are proud to have supported St. Mary’s University Twickenham to achieve the Soil Association’s Bronze Food for Life Served Here Accreditation.
To achieve this accreditation, our team helped ensure they meet the standards set by the Soil Association. We assisted in various aspects including sourcing environmentally sustainable and ethical food, championing local food producers, sourcing fresh food and helping to offer more nutritious, balanced meal options.
We look forward to collaborating with our clients to continue to achieve sustainable awards and accreditations in line with their sustainability goals. This award is a testament to the university’s commitment to sustainability and responsible food practices.
NIKHIL
SANTOS, ST. MARY’S UNIVERSITY:
“We are very pleased to receive this award that recognises our efforts in sustainable sourcing, buying local produce, and providing high-quality, freshly made dishes. The procurement support provided has been a great help in achieving this goal.”
CLIENT STORY #2:
Supporting Universities with Sustainable Dining Solutions
Our procurement team recently had the pleasure of supporting the University of Birmingham’s campus services with their inspiring Food Fellows Sustainability Event.
The University team, Shaun Craig and Karen Parkes worked closely with our Client Procurement Manager, Karen Butler, to bring this event to life.
The event celebrated and highlighted sustainable dining options on campus.
On the big day, a select group of suppliers came together to showcase their innovative, sustainable food and beverage offerings. These options were designed to enhance the university’s commitment to sustainability, featuring products that not only prioritise quality but also focus on reducing environmental impact. Highlights included reduced food miles, elimination of single-use plastics, and strong support for local producers.
SHAUN CRAIG, ASSOCIATE DIRECTOR OF CULINARY & DEVELOPMENT, EXPRESSED HIS ENTHUSIASM:
“The event was a resounding success, really showcasing the excellent sustainable offerings we have available for students and staff. A huge thank-you to Karen for her incredible support.”
CLIENT STORY #3:
Launching a Sustainable Coffee Brand in an NHS Trust
We recently partnered with Ashford and St Peter’s Hospitals NHS Foundation Trust to support the launch of their very own coffee brand, Nourish 1948!
Our Senior Client Procurement Manager, Sarah Garnade MCIPS, worked closely with the Trust’s
team, including Eimear Jordan, Facilities Support Services Manager, and Raouf Mansour, Executive Development Manager, to create this bespoke coffee brand.
Nourish 1948, ethically sourced from Paddy & Scott’s Meru farm in Kenya, is now available across all their retail outlets, offering a taste dedicated to health, nutrition, and NHS values.
EIMEAR JORDAN PRAISED THE INITIATIVE:
“Nourish 1948 embodies our commitment to sustainability and community support. Every cup sold contributes to the ASPH Charity, making it a meaningful contribution to our Trust. Thank you to Sarah and her team for their support in making this launch a success!”
Creating a Positive Impact
At KP Snacks, we are committed to making a positive difference, snack by snack.
Juan Vorster Business Development Manager
KP Snacks
We produce some of Britain’s most iconic snack brands, including McCoy’s, Tyrrells, Hula Hoops, and popchips. Our People & Planet initiative reflects our long-term focus on sustainability, ethical practices, and promoting health and wellbeing.
Sustainability Commitment
Our People & Planet strategy focuses on four key pillars: Consumer Health, Environment, Social Impact, and Employee Wellbeing. We are proud that our sustainability targets have been validated by the Science-Based Targets initiative (SBTi).
Since 2014, we have removed over 1,100 tonnes of plastic from our packaging, and in 2024, we will introduce 25% recycled content in Tyrrells Core sharing range packaging.
Innovations in Health and Wellbeing
We continuously reformulate our products to reduce fat, sugar, and salt without compromising taste. Since 2021, we’ve reduced salt by 72 tonnes across our product lines, making Popchips compliant with the NHS’s CQUIN standards. We’ve also introduced healthier options, such as Tyrrells Lentil Crisps, supporting balanced lifestyles.
Social Impact and Active Lifestyles
As the official Team Partner of The Hundred, we encourage more people to get active through cricket. By the end of 2024, we will have invested in 70 cricket pitches in urban areas, promoting physical activity and inclusivity.
Get in Touch.
If you want to learn more about how KP Snacks’ products can enhance your CSR efforts, contact us on 01252 705214 or hello_UK@avendra.com
If you’d like to learn more, scan the QR code! kpsnacks.com
3 Energy Efficiency Tips for Commercial Kitchens
Jo Leech Commercial Equipment Expert
With colder months ahead, reducing energy consumption in commercial kitchens is key to lowering costs and supporting sustainability.
Jo Leech, our commercial equipment expert, consulted with Richard Buller, Group Technical Director at The Airedale Group - a leader in kitchen design, fabrication, installation, and maintenance - for him to share top tips for creating a more energyefficient kitchen this winter.
1. Staff Training and Behavioural Changes
Educating your staff on energy-efficient practices is crucial for maintaining a sustainable kitchen.
Here are some effective strategies:
▶ Regular Training:
Hold training sessions on equipment usage and energysaving techniques to ensure that staff are aware of the best practices for energy conservation. Cover topics like proper appliance use, efficient cooking methods, and routine maintenance.
▶ Clear Signage:
Put up signs to remind staff to turn off lights and appliances when they’re not in use. Place
these signs near light switches, appliances, and entryways.
▶ Establish Processes:
Establish good processes to support energy efficiency. Ensure that the team embraces these and that management leads by example.
Richard emphasises,
“Chefs can often come in the morning and turn everything on, even if they won’t be serving for hours. Appliances won’t take long to reach optimum temperatures. Training and education on energy-efficient behaviours in the kitchen environment offer top opportunities for operators to save money by reducing their energy use.”
2. Servicing and Maintaining Equipment
Regular maintenance and energy audits are crucial for identifying and addressing energy wastage.
Here are some key maintenance tips:
▶ Scheduled Maintenance:
Regularly service all kitchen equipment to ensure optimal performance. For example, cleaning filters and vents regularly can keep extraction systems running efficiently. Richard explains, “Machines that are not well maintained tend to be less energy efficient as a result.”
▶ Energy Audits:
Conduct energy audits to identify areas of improvement. An energy audit can reveal hidden inefficiencies and suggest practical solutions to reduce energy consumption.
▶ Check Seals and Gaskets:
▶ Equipment familiarisation:
Most of the time, equipment will have filters and vents which can be cleaned and maintained by staff on site. Locate these parts using the user manual, which is usually available online or from the manufacturer.
Inspect and replace wornout seals on refrigerators and ovens to prevent energy loss. Damaged seals force the appliance to work harder, increasing energy consumption.
“Machines that are not well maintained tend to be less energy efficient as a result.”
3. Energy-Efficient Equipment
Selecting energy-efficient appliances can significantly reduce energy consumption.
Key equipment to focus on include:
▶ Refrigerators and Freezers:
Choose models with high energy ratings and features like an alarm that notifies staff when a door is left open.
▶ Warewashing:
Invest in energy-efficient dishwashers and glasswashers, which use less water and energy and include features like soil sensors that adjust the wash cycle based on how dirty the dishes are.
▶ Ovens, Stoves, and Cooktops:
Look for appliances with energy-saving modes and
rapid preheat capabilities. Induction cooktops use electromagnetic energy to heat pots and pans directly, making them more efficient and faster than gas stoves.
Richard notes,
“There is a big shift towards induction, driven by the significant energy efficiency it offers. While it can be more expensive initially, the ongoing cost savings can be very attractive to operators. “
We get it, and we can help.
If you are looking for commercial equipment or need help optimising your kitchen’s energy efficiency, contact Jo Leech at hello_UK@avendra.com
Meet the Team: Supply Chain
Helen Leys
Strategic Sourcing Director
UK & Ireland
“In my role, I manage a wide range of products, from catering equipment and packaging to proteins like fish, meat, and vegan options. I also handle the commercial side of our Offshore Distributors in the UK, Europe, and the Gulf of Mexico.
Since joining the team in 2018, I’ve led key projects, such as a recent review of our chicken and bacon offerings, all to better support our clients’ needs.
Outside of work, I enjoy the outdoors, watching sports, and diving into a good thriller while travelling!”
As part of Avendra International, we’re thrilled to bring together a global team of experts who are passionate about delivering top-notch value and support to our clients. Our supply chain and procurement teams work hard to
ensure our clients have everything they need to thrive, from the best products to top-quality services.
In this article, we’re excited to introduce two experts from our European supply chain team.
Kristel Cauterman
Supply Chain & Procurement Manager
GPO & Managed Services Benelux & France
“I’m a Supply Chain & Procurement Manager for GPO & MS Benelux France, specialising in areas like food distribution, hotel supplies, alcohol, and guest amenities. This December marks 10 years with the company, with experience in both sales and procurement roles.
I’m passionate about helping our hospitality clients enhance their services and create memorable guest experiences. By supporting our procurement team, we ensure our clients always have the top-quality products they need to stay ahead.
When I’m not at work, I love running, waterskiing, cooking, and spending time with friends and family.”
EXPERT ADVICE FROM OUR SUPPLIER PARTNERS:
Top Tips to Maximise CAPEX Spending
Kristel Cauterman
Supply Chain & Procurement
GPO & Managed Services CE
Manager
When it comes to capital expenditure (CAPEX) in the hospitality industry, every decision counts. Smart investments can enhance guest experiences, improve efficiency, and ensure long-term savings.
Our supplier partners offer essential tips for maximising your CAPEX spending in three key areas:
Choosing the Right Flooring
Gregory Van Overmeeren, Key Account Manager at Tarkett, shares expert advice on selecting flooring that balances style, function, and environmental responsibility.
PAGE 74
Furniture Solutions
Arthur Weggeman, Project Manager at NORM, provides insights into selecting durable, sustainable, and costeffective furniture.
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Hotel Signage
Joost Nijland, owner of C. Cases, offers expert advice on creating cohesive, sustainable, and impactful signage.
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We get it, and we can help. If you’re interested in learning more about our supplier partners and their innovative solutions for renovations and refurbishments, get in touch with us at hello_UK@avendra.com
Next Day Delivery
• Our new National Distribution Centre holds 6,000 lines available on a next day delivery service nationwide.
• 27,000 fur ther lines available on a 7-10 day lead time from our UK Warehouses.
• All the biggest brands available including Rational, Cambro, Olympia,
• NCEC Showroom open 6 days a week – please call us to book your appointment or drop in.
• Competitive pricing through our par tnership with Pelican Procurement.
EXPERT ADVICE FROM OUR SUPPLIER PARTNERS:
3 Steps to Choosing the Right Flooring
Gregory Van Overmeeren
Key Account Manager Tarkett
Choosing the right flooring is key for elevating a hotel’s aesthetics, ensuring durability and functionality, and enhancing the guest experience.
Today’s stylish, distinctive hotel spaces are created from the floor up. Flooring sets the tone, blending architecture and design into a unique visitor experience.
Gregory Van Overmeeren, Key Account Manager with over 10 years of experience at Tarkett, a flooring solutions supplier, offers valuable tips for choosing the right flooring for your hotel.
1. Consider the space
Acoustics are key in hallways, flooring contributes to high acoustic comfort, making carpets ideal with their acoustic properties and personalized designs.
Carpets in guest rooms can similarly help with acoustics, create a cozy atmosphere, and are soft to the touch. Alternatives like Luxury Vinyl Tiles (LVT) provide clean, barely distinguishable high-quality designs with wood or stone imitations.
In hotel restaurants, maintenance is essential. Although carpets enhance acoustics, other flooring solutions can be considered. Therefore, hard surfaces like LVT, or wooden flooring are valuable alternatives.
Every floor and its properties require specific maintenance.
2. Optimise your budget.
Tufted carpets, made of synthetic Polyamide 6 fibers are costeffective, while 80/20 wool/ polyamide woven carpets offer a high-end touch suitable for premium areas.
Carpet tiles are easy to install and to replace and reduce cutting waste, making them more economical.
Modular PVC flooring costs are based on two key factors:
▶ Wear layer: Thicker wear-resistant layers offer enhanced durability.
▶ Installation method: Glue down, click, or loose lay.
3. Explore eco-friendly options.
Choosing a flooring provider that offers sustainable solutions aligns with the increasing demand for environmentally conscious practices.
Gregory says, “Tarkett is committed to sustainability. We ensure our flooring products are created ethically, with maximum use of recycled healthy materials, and with sustainable water and energy management. On top of this, with our ReStart program system, we can help recycle carpets, modular PVC, and linoleum in one of our 8 recycling plants into new flooring products.”
“We can help recycle carpets, modular PVC, and linoleum in one of our 8 recycling plants into new flooring products.”
EXPERT ADVICE FROM OUR SUPPLIER PARTNERS:
Furniture Solutions to Optimise Your
CAPEX Investment
Arthur Weggeman Project Manager NORM
When planning for renovations, selecting the right furniture is crucial for both functionality and longterm savings.
Arthur Weggeman, Project Manager at NORM, which offers custom furniture solutions, shares his top tips for making smart furniture investments:
Choose Plug-and-Play Furniture
Plug-and-play furniture arrives ready to use, which speeds up installation and reduces downtime. For hotels, this means rooms are available
faster, minimising revenue loss during renovations.
Invest in Long-Lasting Materials
Select furniture with scratchresistant surfaces and vandalismproof features, especially in high-traffic areas. This ensures your investment lasts longer and reduces the need for frequent repairs or replacements.
Arthur, a Project Manager at NORM, notes, “Furniture in hotels needs to withstand rough use. Features like strong connections and dense materials are crucial.”
Eco-Friendly Options
Incorporate sustainability into your furniture selection by choosing materials that are 100% recyclable and FSC-approved.
Prioritise Efficiency
When planning renovations or installations, it’s important to consider the time involved to minimise disruption and ensure rooms are quickly back in service.
Arthur notes, “NORM offers a time-saving bathroom renovation solution that can transform 15 bathrooms in just one week with a two-person team, which
ensures rooms are swiftly ready for use again.”
Balanced Aesthetics
When designing hotel rooms, it’s important to balance aesthetics with functionality. Lighter wood or uni-colour finishes can create a welcoming atmosphere, especially when matched with complementary paint and panelling.
Consider Custom-Made Furniture
Custom-made furniture allows you to create pieces that perfectly match your design vision and operational requirements. Whether it’s a unique layout, specific materials, or integrating technology like concealed cables, custom solutions ensure that your furniture not only looks great but functions perfectly within your space.
EXPERT ADVICE FROM OUR SUPPLIER PARTNERS:
Top Tips for Hotel Signage
Joost Nijland Owner
C.Cases
The right signage can play a key role in maintaining a cohesive brand and setting your hotel apart.
Joost Nijland, the owner of C.Cases, a branding implementation agency with offices in the Netherlands, Belgium and Germany, shares his top advice for updating or buying new signage. Here are his key tips:
1. Balance Ambition and Budget
Align your signage project with your ambition and budget. Joost advises
against focusing solely on cost, as it can lead to spending money on a poor result.
“Specify your ambition level and what you want to achieve – how you want to be perceived by guests,” he says. Consider phasing your project to prioritise highimpact items like LED signage first and smaller signs later, ensuring better budget management and a cohesive aesthetic.
2. Check Local Regulations
Know the local regulations before you start. Some cities, especially historical ones, might have restrictions on sign types, like illuminated signs or sizes they allow.
3. Design for Cohesion
Your signage should complement your hotel’s style and ambience. Create something that fits your hotel’s unique character. Welldesigned signage enhances
navigation and reinforces your brand identity.
4. Prioritise Sustainability
Joost recommends using ecofriendly options when available. While not all colours are available in eco-friendly options yet, using them helps protect the environment.
“Or consider re-using existing signs to reduce waste,” he adds. “At C.Cases, we further minimise our carbon footprint by centralising production and using local installation teams.”
5. Optimise Signage Placement
Place signs strategically to improve both looks and function. Only put signs where they’re really needed to help guests navigate without cluttering the space.
Joost advises, “Use signage effectively to maintain the hotel’s aesthetics.”
Boost Your Confectionery Sales with Smart Merchandising
Increasing confectionery sales can be as easy as making a few simple adjustments. Whether you’re looking to increase impulse buys or enhance your product visibility, effective merchandising plays a crucial role. Here are three top tips to maximise your sales.
Suki Sandhu Customer Development Manager
1
2 3
Seize the Moment. Consider your customers’ cravings throughout the day—whether it’s a morning pick-me-up, lunchtime treat, or afternoon snack. Coffee is a prime opportunity; try offering link deals, like coffee and confectionery combos, to drive sales all day.
Stock the Right Range. A well-chosen range is essential to capturing sales. Focus on best-selling favourites and new products to keep your range fresh and appealing. Additionally, meal deals that include a mood-boosting chocolate bar or chewing gum as an after-meal palette cleanser can further drive incremental sales.
Location is key. Make your confectionery easy to spot and grab by placing displays in high-traffic areas. Keeping these displays wellstocked and visible encourages impulse buys and drives sales. The right location can make all the difference!
Stands and Displays
Mars’ eye-catching units ensure your confectionery stands out and is easy for customers to grab.
Guidance on Best Sellers
Mars provides valuable insights into top-selling products, helping you stock the right items.
POS and Promotional Materials
Branded point-of-sale signage and shelf talkers showcase key products to draw attention and encourage purchases.
If you’re interested in learning more about Mars latest products and solutions, get in touch on 01252 705214 or hello_UK@avendra.com
Save Your Team’s Time with Customised Pi Training
Efficiency is essential in today’s fast-paced business world. We recognise the need for effective tools to streamline operations and boost productivity. That’s why we developed Pi, our award-winning cloud-based e-procurement system.
Matthew Hawkins Consortia Manager
To help you make the most of Pi, we offer bespoke training programs tailored to your specific needs! Our training is part of our service to all our Pi users.
Bespoke Training
Our custom training is designed to ensure you get the most out of Pi from day one. Whether you’re managing stock, overseeing budgets, or handling deliveries, our training is crafted to meet your unique business requirements. We focus on building your team’s confidence and discovering how to get the most out of our comprehensive Pi system.
Training Overview
We start by understanding your organisation’s needs to create a personalised training plan. Our flexible sessions, typically lasting around an hour, include a detailed walkthrough of Pi and a Q&A segment to address any specific concerns.
Training is available in various formats, including in-person workshops and online coaching. We can also arrange follow-up sessions to keep your team confident.
Ongoing Support
Our dedicated team is always ready to assist with any issues and help you find new ways to utilise Pi effectively. Additionally, our 24/7 Pi Knowledge Base offers valuable resources and tips.
Jeff Watts, eProcurement Operations Manager,
says:
“We ensure help is always at hand - whether through our support team via calls, comprehensive online training, or our extensive Pi Knowledge Base packed with tips and tricks to help you get the most out of Pi.”
Book a Demo. By choosing Pi, you’re not just investing in a powerful e-procurement system – you’re partnering with a dedicated team committed to helping your business thrive.
For more information or to arrange your training, get in touch with us!
hello_UK@avendra.com
Top Food Trends to Dish-up for Autumn & Winter
As Europe moves into the colder months, it’s a great time to explore the latest food trends to attract customers and satisfy their appetites. Embracing these trends can help restaurants and hotels meet changing customer expectations and elevate their culinary reputation.
Red Kitching Strategic Sourcing Director UK & Ireland
Here’s a closer look at the key trends for this winter and their benefits:
Mix Up Your Ingredients
Europe’s culinary scene is increasingly embracing unique and diverse ingredients. By introducing grains like freekeh and teff or spices from different cuisines, restaurants can stand out and attract food enthusiasts seeking new dining experiences. Diversifying your ingredients also supports a more inclusive menu and appeals to a forward-thinking clientele.
Food as Medicine
The concept of ‘food as medicine’ is gaining traction, with meals that support health and well-being. Ingredients like turmeric, chia seeds, and fermented foods are known for their health benefits, such as improving digestion and reducing
Meals that promote wellness are a great way to attract healthconscious diners, with dishes that tantalise the palate and support their health.
inflammation. Offering meals that promote wellness is a great way to attract health-conscious diners, with dishes that tantalise the palate and support their health.
Comfort Food
In winter, customers naturally crave comfort food—dishes that offer warmth and nostalgia. Classics like slow-cooked stews, rich casseroles, and indulgent desserts become more popular, providing a comforting dining experience. Contemporary takes on traditional comfort foods, like vegan shepherd’s pie or glutenfree lasagne, can appeal to a wide range of customers. Pair comfort
Sustainability remains a big focus in the food industry, driven by growing environmental awareness.
food with a cosy atmosphere, lowlevel lighting, and a log fire for a winning winter combination.
Sustainability
Sustainability remains a big focus in the food industry, driven by growing environmental awareness. Restaurants and hotels are prioritising locally sourced, seasonal ingredients, minimising food waste, and expanding plantbased menu options. This approach not only meets the desires of
environmentally conscious diners but also can lead to cost efficiencies and fresher, tastier dishes. Featuring a seasonal menu and highlighting local produce helps establishments resonate with ecofriendly values and build a strong brand image.
We get it, and we can help. If you need help finding the latest innovative products or concepts to meet your customers’ needs, please contact us at hello_UK@avendra.com
seafood, locally sourced wherever possible.
DAILY FISH
We
Your local seafood consultant
In addition to supplying the finest fish available, the following are also available to our customers:
• Menu development with seasonal availability advice.
• Menu analysis with sustainability scoring.
• Menu seafood training for front of house staff, to improve sales and menu knowledge.
• Educational visits to local wild fish auctions for chefs to understand their seafood’s provenance.
• Monthly Market report including buyer recommendations.
Schools and university’s range
Fish is packed with nutrients and it’s a great way for young people to get the protein, vitamins and minerals their bodies need.
We continue to search for interesting and innovative fish and seafood products that will create a splash on your schools and university’s menus.
Our depots have their own buyers looking at local availability and ensuring the freshest, best quality and value fish and seafood are available to you, as chefs, every morning.
Seasonal Menu Inspiration
As passionate fish experts, we share our unrivalled industry knowledge with our customers. Our experts are here to support with seasonal menu inspiration.
Speak to your account manager for more information on our range of Christmas lines available.
