PRIZES AND AWARDS

TAILOR-MADE SERVICES OF EXPERTS AT YOUR SIDE

To deliver optimal service quality to our 500,000 customers around the world, PELLENC favours proximity by maintaining regular links with all those in its network. To that end, we undertake many actions and processes at the international level.

A NETWORK OF TRAINERS MOBILISED IN THE FIELD

PELLENC distributors are first and foremost ambassadors for the brand and its products. To assist them and strengthen their expertise with customers, they are trained by technical inspectors with extensive field experience. This system provides an appropriate solution for the end-user and ensures a consistent approach based on the specific needs of the market.

EFFICIENT AFTER-SALES SERVICE

PELLENC's after-sales service not only meets the immediate needs of users, but also takes their feedback into account to improve existing products and design new ones. To guarantee users a "manufacturer quality" servicing of their machines, PELLENC has recently redesigned its maintenance process. When PELLENC users entrust their machines to certified Pro Activ' Maintenance distributors, they can be sure of finding certified professionals who know what points to check, work with original parts, and use the appropriate tools.