COVID-19 Surges and Information Services Responds

Penn Medicine Information Services established a COVID-19 Response Center to provide enterprise support and address new technology requirements related to business needs for the COVID-19 pandemic. The COVID-19 Response Center remained open from mid-March until the end of May 2020 due to a significant surge in patient volume that emerged during that time.

In addition to handling routine technology support ticket management and reporting procedures used to track enterprise technology requests, the IS Surge Response Team was assembled to expedite delivery of urgent technology changes that were needed to adapt our business operations to emerging business requirements throughout the Health System.