Volume 3
WHAT’Snew
Number 24
November 28, 2014
Pennsylvania Hospital
P l e ase W e lcom e … Our New Executive Director, Theresa Larivee You’ve seen the banner-up signs in the Preston Lobby and outside the Elm Garden Cafeteria. You may have seen her in meetings, in and around Pennsylvania Hospital — our new Executive Director, Theresa Larivee! “Already an integral member of the health system, Theresa’s leadership skills, strategic vision and management expertise make her an excellent choice to continue Pennsylvania Hospital’s success and growth.” — Garry L. Scheib
Inside Our New Director continued...2 Announcements from Medical Records.......................2 A State of Perpetual Preparedness............................3 What’s Happening....................4 The Most Wonderful Time of the Year........................4 Ebola Preparedness.................4
To get a more personal feel for our new commander-in-chief, What’s New sat down with Larivee for a quick Q & A. But first, some background: Larivee joined the University of Pennsylvania Health System in 2008 as the Vice President of Financial Operations and Budget. “Already an integral member of the health system, Theresa’s leadership skills, strategic vision and management expertise make her an excellent choice to continue Pennsylvania Hospital’s success and growth,” said Garry L. Scheib, chief operating officer of UPHS, and executive director of the Hospital of the University of Pennsylvania. Larivee came to Penn Medicine from Fox Chase Cancer Center where she served as senior vice president and chief financial officer, presiding over all financial operations for the $300 million, National Cancer Institute-designated enterprise. Prior to Fox Chase, she worked at Columbia University Medical Center, where her focus was improving operational and financial performance. Notable accomplishments included partnering with health system leadership to create key strategic alliances that extended the Columbia brand to communities in the tri-state region. During her six years with UPHS, Larivee has implemented a system-wide strategic analytical team at UPHS, setting the foundation for key matters of strategy and business assessment. She has provided professional mentorship for staff across the system and serves as a Penn Medicine Leadership Academy faculty member in the “Leaders as Teachers” program with a focus on the Strategy & Finance curriculum. For the past year, Larivee has worked closely with faculty and staff within the Department of Medicine to facilitate an operational and fiscal turnaround and structural reorganization. / / / Continued on page 2
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P l e ase W e lcom e … Our New Executive Director, Theresa Larivee
`` Theresa Larivee, executive director of PAH is shown here, first on the right, at the November meeting of the Employee Council.
/ / / Continued from cover
WN: How did you end up with a career in health care? TL: As I was completing my graduate degree, a classmate suggested I apply for a position at Columbia Presbyterian Medical Center as the Operating Room Systems Administrator responsible for the information system that both scheduled the operative case and was the foundation for operating room statistics and utilization. I was partnered with a senior surgeon (Alfred Jaretzki) who taught me both about OR operations but more importantly how to effectively collaborate with faculty. On a personal note, I am one of eleven children and number ten in birth order. Growing up in that environment required me to hone the skills of advocacy, negotiation and teamwork to be successful.
WN: Why did you want to become Executive Director of PAH? TL: Professionally, I was ready to do more so when the Executive Director position became available I knew it was an ideal opportunity. In my six years with Penn Medicine, I have worked across the numerous domains of hospital finance, practice finance, operational improvement and strategy — and in close collaboration with the faculty and senior health system leadership. Marrying that Penn Medicine experience with my past professional accomplishments was a natural fit. I am committed to putting my skills and experience to work for the benefit of the Pennsylvania Hospital community.
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WN: What is on your “to do” list of things to tackle first at PAH? TL: Recognizing I am joining a well-functioning organization, my first priority is to listen to and learn from the Pennsylvania Hospital community, at a detailed level. Pennsylvania Hospital leadership has been forthright with suggested priorities. My objective will be to blend those recommendations with the external imperatives into a plan which we will execute upon in a clear and transparent manner. Through it all we will keep working to increase existing physician volumes and continue to recruit new physicians.
WN: What are your long-term goals for PAH? TL: To honor the tradition of Pennsylvania Hospital in the context of the modern health care environment which requires innovative, high quality efficient health care delivery with a laser focus on patient experience and family centered care. The key will be leveraging our highly engaged faculty and staff toward this goal.
Announcements from Medical Reco
December 4
“Theresa’s collaborative leadership style has allowed her to work across all UPHS entities and instill a culture of cooperation, and communication,” said Ralph W. Muller, chief executive officer, UPHS. “With her highly effective clientfocused and action-oriented leadership style — along with her deep commitment to staff and faculty development — we’re confident the tradition of excellence at the nation’s first hospital will be in good hands.”
Health Information Management & Clinical Documentation Improvement at PAH is moving to Market Street. As part of Penn Medicine’s consolidation plan, most of Health Information Management (HIM and more commonly known as Medical Records) from PAH, HUP, and PPMC are moving to 1500 Market Street on December 4. Effective December 5, the new address and phone number will be: Health Information Management 1500 Market Street, 14W Philadelphia, PA 19102 Main Line: 267-758-4111
A State of Perpetual Preparedness Pennsylvania Hospital is officially within the six month window of our next The Joint Commission (TJC) survey. TJC, an independent, not-for-profit organization, accredits and certifies more than 20,500 health care organizations and programs in U.S. TJC accreditation certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting performance standards. This survey is critical to our hospital because standards and regulations are developed to promote optimal quality and patient safety for our staff, patients, and visitors. Anytime between now and April 2015, a team of TJC surveyors could arrive at PAH and we all need to do our part to remain survey ready! The check list below will help inform nurses, physicians and all staff to increase awareness of what it means to be continuously ready for regulatory bodies such as TJC, along with the Department of Health and the Center for Medicaid and Medicare Services (CMS). The Regulatory Requirements button on the PAH Intranet homepage for access to more information such as education tips and tools, TJC newsletters and TJC Everyday survey prep tools and resources. Please contact Marian Lord-Gartner, MSN, RN, CPHQ, regulatory manager in Performance Improvement, at marian.lord-gertner@uphs. upenn.edu or 215-829-7722.
Be In a State of Perpetual Preparedness! • A 10 minute sweep should be done at least daily. This is good practice and good for
our patients’ safety.
• Confidence is key to success; You know your practice, the hospital and your patient
better than a surveyor. Keep calm and be yourself.
• If you do not know the answer to a surveyor’s question simply state, “Let me find that
information for you.” Know your resources so you can readily get what you need easily and in a timely manner.
• If a surveyor approaches you to discuss patient care, acknowledge you are available,
then state, “Please allow me a few moments to transition my patient’s care to my colleague for safety.”
• Always protect your patient’s information. Do not leave open records on counters,
isolation carts, etc.
• Each individual must date and time his or her own documentation on patient record entries. • Cleanliness is crucial to infection control practices. Look around your unit or department;
Look up onto ledges, at pictures, lighting and around kitchens (including drawers, refrigerators and microwaves). Keep an eye out for any taped items or surfaces. NO TAPE is to be used as it is a source of attracting dirt.
• Furniture that is torn or has any break in its cover needs to be discarded or
properly repaired.
• Hair, earrings, and beards must all be covered in any hospital OR, procedural area or kitchen. • “Egress” — nothing is allowed in the hallway unless it is considered “in use.” Nor can
anything be “parked” in front of medical gas panels and fire extinguishers.
For ORs and procedural areas: • All O2 tanks must be labeled either “Empty” or “In Use.” Tanks with >500 PSI are
considered Ready for Use and must not be placed in the Empty rack.
• IV fluids must be stored in a locked cabinet. If in a locked room, there must be limited
ords Please note: Not all HIM functions will move. The release of information (medical record requests) will remain onsite at each hospital. The medical record scanning functions of all three hospitals have already moved to a centralized location, at PPMC (Myrin basement, room M06). A courier now picks up the charts at HUP and PAH and delivers them to the PPMC scanning center. Once the paper medical records are sent to PPMC, providers will need to utilize OnBase to access the chart.
access to that room.
For questions or more information, please call: Lana Brunkel:
215-439-5338
Michele Feisel:
267-216-8391
Sherine Koshy:
215-900-0369
Shelli Thomas:
215-847-6594
Also, HIM and Clinical Documentation Improvement teams have developed documentation tips to help providers
capturing the patient’s acuity with precise and complete documentation. Provider documentation drives everything in our organization, from publicly available quality of care scores to appropriate coding and reimbursement. Tips can be found at: http://uphsxnet.uphs.upenn.edu/CEQI/ MEDRECORDSPAGE.HTML
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Y o ur res o urce f o r e v ents and happenings thr o ugh o ut PA H and P enn M edicine
The Most Wonderful Time of the Year G e t Y our T ic k e ts N ow for th e A nnual P A H H oliday M e al
For complete events listing, please visit What’s New on the Inside Penn Medicine web site at: http://news.pennmedicine.org/inside
Until December 1
The holiday season is upon us and that means once again, all hospital employees, professional and affiliated medical office staff, and volunteers are welcome to share in the annual Pennsylvania Hospital holiday meal. This festive event will be served in the Elm Garden Cafeteria, Thursday, December 11.
Free Employee Flu Vaccines
The serving schedule for the hospital holiday meal includes five luncheons and two dinners. PAH direct patient care staff receive first consideration for the 11:30 a.m. and 12:30 p.m. lunch seatings.
December 5
Please see your supervisor for your tickets and seating times!
December 11
December 1
Deadline for CAREs Grant Applications Deadline for Proposals — 10th Annual History of Women’s Health Conference PAH Annual Holiday Meal
Fall 2014
Penn Program for Mindfulness Courses & Special Events
Ebola Preparedness at Penn Medicine
WHAT’Snew EDITORIAL STAFF Editorial Staff Olivia Fermano
The likelihood of an outbreak of Ebola in this country remains extremely remote, but, like hospitals throughout this country, Penn Medicine continues to prepare for the potential of receiving a suspected or confirmed Ebola patients. We encourage all staff to continue to check for updates at http://pennpoint.uphs.upenn.edu/sites/ebola/default.aspx. Additionally, two phone lines have been established to assist clinicians and staff around the clock: > Clinicians with patient-related questions should call 215-614-0524. A physician will answer and handle calls about screening, isolation and, if necessary, lead arrangements for patient transport to HUP from another entity. > General questions not pertaining to direct patient care can be directed to 215-615-2929. > For Ebola guidelines and further information about preparedness, visit the PAH Intranet homepage.
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Nov-DEC
WHAT’S H a p p ening
Sally EditorSapega and Photographer Director of Internal Communications Pamela Furches Design Olivia Fermano Graphic Design Editor and Photographer Barry Ogburn Pamela Furches Design Photography Graphic Design
ADMINISTRATION
Barry SusanOgburn E. Phillips Photography Senior Vice President, Public Affairs Holly Auer
Administration Director of Communications
Susan E. Phillips Senior Vice President, Public Affairs Sally Sapega Director of Internal Communications Contact Contact What’snew What’snew at: at: Department Department of of Communications Communications Pennsylvania Pennsylvania Hospital Hospital Philadelphia, Philadelphia, PA PA 19106 19106 phone: phone: 215.829.6799 215.829.6799 email: email: olivia.fermano@uphs.upenn.edu olivia.fermano@uphs.upenn.edu WHAT’Snew WHAT’Snew isis published published biweekly biweekly for for PAH PAH employees. employees. Access Access WHAT’Snew WHAT’Snew online online at at http://news.pennmedicine.org/inside/whats-new/. http://news.pennmedicine.org/inside/whats-new/.