More organizations will use people analytics for data-driven decision making: WTW’s Richard Hanson
R
c o v e r
s t o r y
ichard Hanson is the Global Head of Data Science in the Talent & Rewards business at Willis Towers Watson. He is responsible for data science and solutions, and oversees delivery of data-driven insights for WTW’s clients, and explores opportunities for innovative software design and development to bring these insights to life. With more than 15 years of experience in Human Capital consultancy across Europe and Asia, Richard has acted as a trusted advisor to MNCs, progressive SMEs, and government agencies, covering a breadth of subject matters with a focus on Talent Analytics, Skills Development, and the Future of Work and Rewards. He is currently based in Hong Kong. Here are the excerpts of the interview.
For most organizations, the important thing is to build on a solid foundation and start applying people analytics for decision making in areas beyond talent acquisition and retention says Richard Hanson, Global Head of Data Science, Talent & Rewards, Willis Towers Watson, in an interaction with People Matters By Mastufa Ahmed 66
| APRIL 2021
What do you see in the world of work in 2021? What do you expect to change this year? So much is going on in the world of work in 2021. To a certain extent, the magnitude of change this year will depend on how quickly the world can emerge from the pandemic. Certain changes over the past year have undoubtedly been driven by the pandemic. For example, we are all now experts at virtual meetings and less familiar with business travel. It will be interesting to see whether these changes will continue or revert to normal as the crisis subsides. The outcomes may be mixed and changes in the workplace are likely to stay, adapting to the needs of the organizations. Some of these changes have been underway for some time, but the pandemic has been an accelerator. Well-being would be one area that will likely see contin-
