The EX trends to keep an eye on in 2022 Futurist Jacob Morgan has his eye on a few things for 2022. Here’s what he’s flagging out for the coming year
C OVER
STORY
By Jacob Morgan
I
remember when I first wrote my book, The Employee Experience Advantage, which came out in 2017, almost half a decade ago. At the time it was still a novel concept and idea. Some organizations gravitated towards it but many thought it wasn’t a necessary shift to focus on. Today, I’m very proud to say that Employee Experience has become the #1 talent trend (and dare I say business trend?) for organisations around the world. We finally realise that we need to move away from creating organisations where we assume people need to work there to creating organisations where
people want to work there. We are now seeing more employee experience job titles, branding and messaging, teams, and initiatives than ever before which is extremely exciting. Now that 2021 is coming to a close I wanted to share a few things that I’m going to be paying attention to for 2022.
A focus on the whole person
Organisations are now longer just places of work. They are therapists, restaurants, financial advisors, gyms, coaches, and career and life planners. This means we need to move away from looking at our
Organisations are now longer just places of work. They are therapists, restaurants, financial advisors, gyms, coaches, and career and life planners 44
| DECEMBER 2021
people as just workers to understanding them as human beings.
Flexible work is the future of work
I’ve talked about this for many years but now flexible work is here to stay and I don’t mean virtual work. I absolutely believe that there is still a place for in-person work and relationships. But flexible work means we have more control of when, where, and how we work.
Redefining work
Over the past two years, organisations have had to take a step back to redefine what it means to be an employee, a leader, and what it even means to work. In 2022 we are going to go back to basics to revisit these definitions and concepts and recreate something for the new world of work that we are all a part of.