Performance management must be aligned to the new reality: Fahad Naeem As workplace norms become ever more heavily weighted toward remote and virtual, performance assessment and measurement must be aligned to the new environment. Fahad Naeem, Head of Operations, Randstad Malaysia, explains why
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By Mastufa Ahmed
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n a world of changing business norms, performance management needs to stay up to date. People Matters asked Fahad Naeem, Head of Operations, Randstad Malaysia, for his observations of post-COVID trends and how performance management must match these. Naeem has close to 10 years' experience in the HR industry and specializes in technology recruitment, matching highly-skilled and experienced technologists across all levels with leading firms to drive Malaysia's innovation agenda. As Head of Operations, Naeem manages business strategies and finances, as well as local operations in talent recruitment. Here are the excerpts of the interview.
We have seen a lot of new trends set in the wake of the pandemic. What trends do you think will last longer and have significant impacts for businesses globally? COVID-19 has fundamentally changed the employee experience and company’s perception of its operations. We can confidently say that expectations on both sides have also changed. Three key trends have the highest potential of becoming a permanent feature in human capital devel-
opment—flexible work arrangements, integrated workforce, and skills development. 1. Changing expectations in work arrangements More and more employees would want to work for a company that provides a flexible, hybrid working arrangement, where they can choose to work in the office or remotely. According to the Randstad Workmonitor 2H 2020 survey, 48 percent of respondents said that their ideal work enviFEBRUARY 2021 |
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