Soft skills have come to the fore and are, intrinsically harder to measure:
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Performance management will now need to be based on milestone delivery and an agile approach to execution, says Mark Bilton, Managing Director of Thought Patrol, in an interaction with People Matters
Productivity measurement is now under pressure. One upside of a remote team is that you can only measure outcomes rather than process. This necessitates an open-minded, empowering leadership style
By Mastufa Ahmed
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ark Bilton is an international award-winning, “Leaders Advocate” with 20 years Managing Director and CEO experience, leading 6 companies. This included a transformational role as Group Managing Director of Gloria Jean’s Coffees’ global business, leading 40 countries. Mark has a passion for helping individuals and companies ‘’realize their potential’’. His mission is to ‘’reframe leadership’’ and ‘’humanize the workplace’’. He fulfills this now as a Leadership Advisor, Independent Director, CEO Mentor, Strategist, YPO | FEBRUARY 2021
Facilitator, and Managing Director of Thought Patrol. Here are the excerpts of the interview.
What are CEOs struggling with the most right now? Is it more about managing flexible working and accelerating digital transformation or something else? One significant challenge most CEOs are dealing with is how to lead a disparate team. With lockdowns and travel restrictions, leaders now have to work effectively in an online environment. When the business world started working from home
in 2020, measuring performance was harder than ever. How do you see the current scenario of managing performance and measuring productivity? Productivity measurement is now under pressure. One upside of a remote team is that you can only measure outcomes rather than process. This necessitates an open-minded, empowering leadership style. The legacy metrics are no longer useful in assessing a remote workforce, as many experts say. Do you think it’s time for organizations to shift the needle on performance
