Sukhmeet Singh
It’s 2021: time to take employee experience to the next level One of the biggest concerns for leaders today is driving a change agenda with a fatigued and exhausted workforce
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mployee experience (EX) is now on the radar more than ever for companies in India and, indeed, globally. This pandemic has transformed our workplace, work, and workstyle. Many of us are still struggling with our teams – how do we keep everyone safe, included, motivated, well supported, and happy? One of the biggest concerns for leaders today is driving a change agenda with a fatigued and exhausted workforce. The majority of the employees continue to deal with
| may 2021
prolonged stress and worklife balance issues brought about by the realities of the pandemic at professional and personal levels. What will make a difference is energizing employees through a robust EX strategy that is Empathetic, Enriching, Embracing, and Efficient, according to Mercer’s Global Talent Trends 2021. A clear shift from earlier engagement concepts in physical setups and frequent person-toperson contact. Companies in India need a clear philosophy and well-
thought-out approach to deliver on the employee experience, focusing on the employee life cycle, particularly in a remote and distributed setup. Today, more and more companies are committed to deeply understanding their people in a quest to deliver a strengthened employee experience. Companies are migrating from annual surveys to pulse technology and continuous listening. Continuous feedback tools are now the most popular EX technology. Companies are going to greater lengths as 63 percent
