Eva Majercsik of Genesys on ‘embracing empathy’ and the value of virtual learning In a conversation with People Matters, Eva Majercsik, Chief People Officer at Genesys, discusses company values – Embrace Empathy, Fly-in Formation, and Go Big – in the context of upskilling employees By Mastufa Ahmed
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ny’s regional head of HR for the Americas. She was previously Global Director of HR, Cloud and Enterprise at Microsoft. Earlier in her career, Eva worked for more than 20 years at IBM, where she held several roles in the Global Services organisation before joining the HR function. Here are the excerpts of the interaction.
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va Majercsik is Chief People Officer at Genesys. She leads all global programs designed to support and enhance the people experience at the enterprise technology firm. In her role, Eva oversees organisational and leadership initiatives, culture and engagement, total rewards and talent acquisition, retention and development. Eva brings more than 25 years of professional experience in human resources,
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services and sales, and is a firm believer that diverse and inclusive teams are fundamental drivers of innovation. She is passionate about providing strategic and organisational direction to allow employees to flourish, and is known for balancing vision with operational excellence. Prior to joining Genesys, Eva was global head of HR, 3D Printing and Digital Manufacturing, at HP Inc., after serving as the compa-
How do you define the ‘new world of work’ and what are the most significant trends for you that will impact talent leaders globally? The pandemic has turned everyday life upside down. From school to socialising and work life, a dramatic change has been forced on many individuals and businesses over the past two years, and it has surely had an impact on talent leaders as well. At the onset of the pandemic, the urgency for all HR leaders was to prioritise employees’ physical and mental well-being. Protect-
