Genpact

With two unique wellness programmes that helped employees connect and ensure comprehensive well-being, Genpact’s Banking & Capital Markets vertical in India helped its digital workforce become more engaged and included. The BCM Unwind programme includes weekly leadership events with one-onone virtual listening sessions with senior company leaders, quick and informal sessions with colleagues at mutually convenient time slots, and virtual team happy hours. There’s also a parenting support community called i-Support that helps parents access resources like webinars, blogs, and articles from children experts to help balance work, supervise children and keep them engaged. Sessions for parents and children that include storytelling, art, and craft are also held. Team members also assemble virtually to share their writings, poems, and other creative projects. Creating social connections and ensuring employees working remotely have opportunities to connect are also prioritised.

The second programme, #IChooseWellness ensured physical and mental wellness for all employees. Besides encouraging employees to remain physically active by participating in activities such as hiking, biking, running, yoga and swimming, this programme also organised virtual Zumba, yoga,

leveraging digital and ai tools for impact: genpact (Banking & Capital Markets Vertical)

dance, and music therapy sessions. Through partnered events and sessions, employees also received support for finding purpose in their work, managing stress, building resilience, and ensuring financial wellness. Employees also had access to 24x7 counselling services with trained psychologists, free access to Headspace (a meditation and wellness application), and membership in the company’s virtual medical platform on MediBuddy.

Genpact’s employee wellbeing programmes helped key engagement metrics improve by 50%. In the company’s Banking and Capital Markets division in India, concerted efforts saw a rise in their wellness quotient. The company also reported a high employee satisfaction rate with their wellness initiatives, with over 100% of employees saying they would recommend the programme to their peers. The company regularly solicited employee feedback during implementation to improve participation and engagement.

The company used technology solutions such as AI-enabled chatbots to gather employee feedback and satisfaction scores. In addition, a separate virtual assistant called ‘Watercooler’ helped replicate information conversations and connections held in the office, ensuring team members remained connected despite working in different locations through award nights, happy hours, and shared images and videos helped enhance collaboration. Company leaders who participated in these activities set a positive example and connected with different team members.

By keeping employees at the centre of all their initiatives and leveraging technology to make wellness accessible, Genpact has created a culture that encourages employees to strive for holistic wellness and supports them at each step.