Juniper

Using technology to create comprehensive employee care: Juniper

Juniper believes that addressing mental and physical employee wellness is critical in creating a solid foundation for a culture of constant innovation. The company, which boasts a multigenerational workforce in the country, has many ongoing programmes that champion the cause of employee well-being. Among Juniper's host of wellness initiatives, the top two are the TaskHuman Wellness App and the Cleo Family support programme.

With their TaskHuman Wellness App, Juniper leveraged digital technologies to allow employees to access a live global network of wellness coaches for one-on-one private video calls any time of the day. The aim is to make it easier for the employees and their spouses/domestic partners to invest time and effort in their well-being, personal growth and mental health. With the coaches covering nearly 1,000 wellness categories, they can consult experienced professionals on personal goals, stressors, and interests. Launched in January 2021, Juniper uses technology as an accelerator of wellness benefits. The benefits of using technology with the proper forethought were evident in the results that Juniper obtained. In just over a year since implementation, Juniper employees have used over 1 million minutes of coaching via TaskHuman.

Juniper places utmost priority on employees’ wellness and an annual survey is conducted to assess the impact of the various wellness initiatives the company has in place to ensure it is focusing on the needs and considerations of all employees. The organisation’s wellness programme strategy and plan are shared with relevant stakeholders before any programme launch, ensuring it meets employees' needs and aligns with the business strategy. Many of Juniper's wellness initiatives, such as the Cleo Family Support programme, Optum MyLivewell app, TaskHuman Wellness app and Mfine telehealth app, leverage the latest digital technology to create a holistic impact. Once the physical option wasn't available, Juniper seamlessly moved the wellness seminars and physical yoga sessions to live online sessions.

All online sessions were conducted via the Microsoft Teams platform and recordings were shared with employees for easy round-the-clock access. Juniper has also taken to LinkedIn Learning and Yammer, an online platform which allows interactive idea exchanges, to promote employee wellbeing by creating the Employee Wellness programme learning path with several recommended videos on various relevant topics. To increase employees' awareness and engagement across the wellness programmes, Juniper also launched the India Juniper WeCare Wellness programme in 2022. This holistic integration of the four dimensions of wellness helps employees build a stronger financial future, engage the mind, address physical ailments, and ultimately improve their overall well-being.