2 minute read
Zomato
The organisation has many programmes that exemplify its commitment to championing the cause of employee well-being. All wellness programmes are designed to be both accessible and engaging. The company continuously creates relevant wellness content and shares it across its platforms. Zomato created an 11-member strong Wellness Team comprising five psychologists, four fitness trainers, and two consulting psychiatrists. The Team helps create relevant programmes that are tuned to address employee needs. In March 2021, the Team introduced Humans of Zomato: a platform for Zomans to come forward and share unique and inspiring chapters from their lives.
An important outcome of these initiatives was the muchneeded de-stigmatisation of mental health, encouraging open conversations among one another and greater awareness regarding the gravity of mental health. Employees have also gained the confidence to reach out to their managers and team leads to discuss their struggles and provide feedback about things that have been helpful or unhelpful. This comfort level has been a major part of helping Zomato reduce stress and increase employee motivation.
The second achievement has been creating a psychologically safe work environment for everyone, leading to a happier and more content workforce. This has also culminated in a healthier lifestyle for each individual that aids personal and professional growth.
Zomato's Wellness Team maintains a database of the number of employees reaching out for support. With the help of all this data, it becomes easy for the company to identify the frequency of concerns and look for patterns. For example, difficulties faced by a particular team decreased the progress rate amongst people. Employees also receive feedback forms after every group session or activity to understand what they took away from the session, what they would have done differently, and what other topics they would like to discuss.
Zomato also rolls out frequent Pulse Check Surveys across the organisation every few months to keep track of changes that are being experienced and areas that still need improvement. All Wellness content and initiatives are backed by research. This includes Wellness Tips sent out to employees and all facts mentioned in the modules shared in group sessions/campaigns. Almost all of the Wellness Team's initiatives are conducted through online platforms like Zoom to make things convenient for those working from home or other offices at different locations in the country. The Wellness Team is also creating an 'E-Training Wellness Module' to prepare Zomans to provide the first line of assistance for themselves, fellow Zomans, or anyone who might require support for their emotional well-being using video animation.
