SHORT TERM RENTAL STANDARD TERMS AND CONDITIONS

Breakages And Damage

12. Guests will be charged for damages caused by tampering with the household systems.

13. Breakages and damage, including stains and scratches (beyond normal wear and tear) will be deducted from the deposit and, should the damage deposit not be sufficient to cover the damage, the renter will be invoiced for the outstanding amount.

14. Damage deposits will be refunded five (5) working days after departure.

15. Damage deposits charged from a debit or credit card will be refunded to the same debit or credit card five (5) working days after departure. *Except for Churchhaven and houses where post check out cleans are done every seven to ten days only. In this instance, damage deposits will be paid after seven to ten (7-10) working days post check out.

16. Bank charges relating to refunding of deposit to foreign bank accounts will be for the Renter’s account. It is recommended that foreign Renters rather provide a credit or debit card which can be debited and refunded without either party incurring bank charges in the case where a full refund is made.

17. The agreement to which these terms and conditions are attached is of no force and effect unless confirmed by Perfect Hideaways in writing.

Duration

18.These T&C’s are valid for the duration of your booking. They may be changed at any time without notice. Please ensure you have the latest version

Notes

LOAD-SHEDDING DISCLAIMER:

Please note that South Africa's electricity supplier, Eskom, has implemented loadshedding (scheduled power outages) for the foreseeable future. Many of our hideaways are not affected as they are off-grid, have a full or partial solar system or have full or partial power supplied by an inverter or a generator. Some have simpler provisions in place, for example battery powered lanterns, candles, gas stoves and a braai. Most have a UPS, ensuring that WiFi remains uninterrupted. It is worth noting that food safety standards confirm refrigerated food maintains freshness for a period of at least four hours with no power, so fortunately this is not an issue. The simplest way to plan around the loadshedding schedule is to download a phone app called EskomSePush.

For many of our guests experiencing loadshedding while on holiday is viewed positively, providing an opportunity to disconnect from the digital world and engage in holiday activities that are not impacted; take a walk on the beach, a hike in the mountains, pack up a picnic or go for a scenic drive. In the evenings a spell of loadshedding offers a chance to retreat to a quieter, candlelit world, where dinner is cooked on the barbeque, songs sung, cards are played, cocktails are mixed and loved ones connect.