THE EVOLUTION OF CARE MANAGEMENT: LESSONS LEARNED FROM THE COVID-19 PANDEMIC

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THE EVOLUTION OF CARE MANAGEMENT: LESSONS LEARNED FROM THE COVID-19 PANDEMIC

The COVID-19 pandemic has challenged healthcare organizations globally, forcing them to adapt and evolve at an unprecedented pace. One part that has seen major progress is care management. Care management is the coordination and management of healthcare services to improve healthcare delivery. Let’s dive deeper into the query – what is care management?

What is Care Management?

Care management is the process of managing healthcare services for people with complex healthcare requirements. It involves the coordination of healthcare services, including medical, behavioral, and social services, to ensure that patients receive the right care at the right time.

Evolution of Care Management during the COVID-19

Here are some of the ways care management has evolved during the pandemic:

Telehealth

The COVID-19 pandemic has boosted the adoption of telehealth, allowing patients to receive care remotely. The care management platform had incorporated telehealth capabilities to enable providers to offer virtual care, reducing the risk of exposure to the virus.

Remote Monitoring

It has become an essential component of care management during the pandemic. The care management platform had incorporated remote monitoring capabilities to allow providers to monitor patients’ health remotely and intrude if needed.

Care Coordination

Coordination has become more critical during the pandemic, as patients may require care from multiple providers. The care management platform enhanced care coordination capabilities to allow providers to communicate and collaborate effectively.

 Population Health Management

COVID-19 has highlighted the significance of population health management in preventing the spread of the virus. Care management platforms help to identify high-risk populations and intervene early.

Lessons Learned With COVID-19

Here are some of the key takeaways:

 Flexibility

Flexibility is crucial in care management, especially during a crisis. CM platform must be adaptable to changing circumstances and allow providers to adjust care plans as needed.

 Technology

Technology is a critical component of care management. The care management platform must incorporate the latest technologies to provide efficient and effective care to patients.

 Communication

Effective communication is essential in care management. The CM platform must allow providers to communicate and collaborate effectively to ensure proper healthcare delivery.

Conclusion

The COVID-19 pandemic has challenged healthcare organizations to adapt and evolve at an unprecedented pace. The evolution of care management during the pandemic has highlighted the importance of many factors in providing effective healthcare services. Persivia provides a care management platform that offers comprehensive capabilities, enabling providers to deliver high-quality care to patients in such conditions.

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