November/December 2011 Vol 4 Issue 6
excellence
inclusive
Building an Inclusive Business Model prosperity
2011 Prosperity Tradeshow
2011 Business Excellence Awards retail
A topic so timeless, it deserved an encore... P.M. Agreement #40052226 If undeliverable, return to: 175 George Street North, Peterborough, ON K9J 3G6
a bi-monthly publication of
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It’s always better to be part of a group. As a member of the Peterborough Chamber of Commerce, BrokerLink offers you preferred rates on both your home & auto insurance through our group insurance program. Enjoy savings of up to 10% as a member of the Chamber of Commerce. Plus, save up to an additional 15% when you combine your home and auto insurance into one convenient policy. These group discounts are available for all Chamber members and their full time employees.*
BrokerLink.ca Contact Susan Spry today at 705 - 743 - 4211 for a no obligation quote. *Subject to policy conditions and exclusions. Offer applicable to full-time employees of an organization that are active members of the Peterborough Chamber of Commerce. To qualify, employees must be employed by the affiliated organization for a minimum of one year. Services available in Ontario through Canada Brokerlink (Ontario) Inc.™ BrokerLink & Design is a trademark of Canada Brokerlink Inc. used under license. © Copyright 2011 Canada Brokerlink Inc. All rights reserved.
yourstaff Stuart Harrison Ext. 202 General Manager Cynthia Hamu Ext. 201 Office Manager Lindsay Walker-Chiarelli Ext. 204 Administrative Assistant Anne Arnold, CSP Ext. 200 Membership Services Manager Cathy Martin Ext. 214 Event Coordinator/Marketing Assistant Shelby Parker Ext. 210 FrontLine Coordinator Reception Ext. 0
yourboard
executive/finance Tony Smith Chair Tristone Media Group Arlynn Dupuis Past-Chair Ayotte, Dupuis, O’Neill Jef Dueck Vice-Chair 91.9BOBFM/Country 105/Energy 99.7 Drew Merrett Treasurer Merrett Home Hardware Building Centre Stuart Harrison Secretary Greater Peterborough Chamber of Commerce Bob Doornenbal Director-At-Large The Peterborough Examiner Patric Marren Director-At-Large Glenn Windrem Trucking
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Inclusive Building an Inclusive Business Model
Prosperity 2011 Prosperity Tradeshow
regular features
Excellence 2011 Business Excellence Awards
Retail A topic so timeless, it deserved an encore...
upcoming events
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member matters
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new members
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chamber events 20 - young professionals group - breakfast club - business after hours
Christmas Chamber Christmas Catalogue
Chamber OCC News
benefit matters
23
most important
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here’s my card
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directors Jason Becker BDO Canada LLP Brad Hilker NBH Accounting Services Jim Hill Pan-Oston Limited Ian Keay McGillen, Keay Sharon Legon 1st Call Property & Equipment Services Kamran Qayyum Siemens Milltronics Process Instruments Inc. David Smith Monkman Gracie & Johnston Lisa Smith United Way of Peterborough & District
inside
Managing editor cynthia hamu DESIGN treehouse studio Printing commercial press FRONT COVER community living peterborough
contributors
appointments
Lisa Clarke Lisa is the Community and Fund Development Officer for Community Living Peterborough and can be reached at 705-743-2411 x 539 or lclarke@community livingpeterborough.ca
www.peterboroughchamber.ca
The Greater Peterborough Chamber of Commerce 175 George St. N. Peterborough 705.748.9771 www.peterboroughchamber.ca
www.communitylivingpeterborough.ca
Daryl Bennett, Mayor City of Peterborough Karl Moher, Deputy Reeve, Douro-Dummer Township County of Peterborough Herma van Beek Peterborough County Federation of Agriculture
Cynthia Hamu Cynthia is the Office Manager of the Peterborough Chamber of Commerce and can be reached at 705-748-9771 x 201 or cynthia@peterboroughchamber.ca
Additional Contributors include: Lindsay Walker-Chiarelli, Peterborough Chamber of Commerce
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Inclusivematters
byLisa Clarke, Community and Fund Development Officer, Community Living Peterborough
“
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Building an Inclusive Business Model
ill I be welcomed? Will I be served? Will I be understood? Will I belong? Will I be safe?” You never want your customers or employees to ask themselves these questions before they enter your business, yet for many people living with an intellectual disability, these questions are a reality. Through education and awareness though, every business can answer “yes” to these questions. Running an inclusive business means seeing the value in all citizens, and creating an environment of trust and safety for all customers. People living with intellectual disabilities want to be treated with equality, dignity, and respect, yet they so often run into barriers of accessibility, communication, transportation, and social interaction. There are many ways that business owners can use best practices when serving a diversity of customers
and create an inclusive work environment. Welcoming service animals by providing a water dish, speaking directly to a customer rather than to his or her support worker, and ensuring your entryway and aisles are free of barriers for wheelchairs and assistive devices are just a few ways to demonstrate your commitment. Ensuring your business is in compliance with the Accessibility for Ontarians with Disabilities Act is another way you can provide a comfortable and safe environment for everyone. With strong listening skills, visual cues, and
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patience, successful communication and transactions with all customers is a rewarding experience. Even if you do not have a storefront, there are other ways to create a truly inclusive environment, including hiring a person living with an intellectual disability to perform meaningful work. Through organizations like Community Living Peterborough, you can source hardworking, dependable, long term employees who will enrich your workplace through a positive attitude and strong work ethic. People with intellectual disabilities can demonstrate their abilities and talents in tasks including customer service, hospitality, food preparation, janitorial/maintenance, data entry, assembly/manual labour, and many more. Are you interested in continuing to open doors to a fully inclusive business model? Community Living Peterborough would like to support you by offering you the latest information on disabilities, accessibility, and tips to creating an inclusive organization. Join our free membership program and become a partner in creating a more diverse, equal, and accessible City and County of Peterborough. With your membership, you will receive a vinyl window decal that will inform your customers you are partnering with Community Living Peterborough’s mission inside your organization and throughout our community. For more information, please contact Lisa Clarke at 705-743-2411 x539 or lclarke@communitylivingpeterborough.ca
Prosperitymatters
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2011 Prosperity Tradeshow n September 14th the Greater Peterborough Chamber of Commerce held its annual Prosperity Tradeshow at the Morrow Building. Each year the Prosperity Tradeshow seems to get bigger and better and this year was no exception. Once again, we were sold out with 112 booths and 16 tables displaying and showcasing member businesses to Chamber and non-Chamber members. There was an increase in attendance as the Chamber really marketed towards the general public. By all accounts from our exhibitors there were some fantastic business connections made. The Chamber of Commerce would like to thank Amy Simpson and the staff of MicroAge as our event sponsor. We appreciate all your support and look forward to seeing you next year.
“Congratulations to Gordon Wood of Kawartha Credit Union, winner of the ProBook Notebook Grand Prize, sponsored by MicroAge Technology Solutions!�
Event Sponsor
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Always there...Always informed
w w w. p e t e r b o r o u g h e x a m i n e r. c o m
E XAMINER THE PETERBOROUGH
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EXCELLENCEmatters
byCynthia Hamu, Office Manager
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2011 Business Excellence Awards n Tuesday October 18th, we held our 8th Annual Peterborough Business Excellence Awards recognizing 51 outstanding businesses from our community, along with the Business Citizen of the Year. As well two students, one from Trent University and one from Fleming College, each received a $1000 Student Business Leadership Bursary, in recognition for their exceptional leadership potential. This exciting awards ceremony was sold out again this year, with about 500 guests in attendance! The Chamber extends our most sincere thanks and appreciation to our evening host, Teresa Kaszuba from CHEX TV, and our MC, Bob Doornenbal from The Peterborough Examiner, for doing such an outstanding job! Following this article is a list of all of our 2011 finalists, with all of this year’s award recipients in bold, as well as each of our Excellence sponsors, without whom this event would not be possible. We have also included the Student Business Leadership Bursary winners’ names. For information on the various category criteria, or for more information on the Excellence Awards, please check out our website at www.peterboroughchamber.ca.
Event Sponsor
Business Citizen of the Year Sponsor
The Chamber also thanks Tom Malakos, of Trentwinds, and his team for providing a wonderful meal. Special thanks to Fleming College for providing us with students from their Culinary Program to assist with dinner service, as well as students from their Police Foundations Program to provide the security guard effect upon arrival. And lastly, but certainly not least, thank you to our Excellence Committee for working tirelessly to pull together the beautiful ambiance with this year’s theme of “Rolling out the red carpet for local businesses!”
Citizen of Year 2011 Business , Cabinetree Dan Stanford
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The Chamber would like to take this opportunity to thank each of our 2011 Excellence Committee members for the outstanding job they did this year (names listed in alphabetical order): Angela Jones, Lakeshore Designs Cheryl Kelly, RBC Royal Bank Sharon Legon, First Call Property & Equipment Services Drew Merrett, Merrett Home Hardware Building Centre (Co-Chair) Brenda O’Brien, CHEX TV Karen Park, The Peterborough Examiner (Co-Chair) Sheila White, BMO Financial Group Margaret Wuis, BMO Financial Group As well, we thank each of the judges who worked tirelessly reviewing each and every nomination submission, carefully choosing our finalists and recipients. We are grateful to everyone who took the time to complete and submit a nomination and sincerely hope that by going through completion of your nomination you and your team were able to celebrate your achievements this past year!
2011 E mploy
er of Ye ar H o l ida Peterb orough y Inn Waterf ront
Congratulations to all of the 2011 Excellence Awards finalists and recipients! ENTREPRENEURIAL SPIRIT • KawarthaNOW.com® • Lakeshore Designs • Yorkshire Valley Farms SUPPLY CHAIN (FORMERLY MANUFACTURING) • Discovery Dream Homes • InnoZinc Inc. • Stickling’s Bakery & Bistro SKILLED TRADES • Cabinetree • Canadian Welding Skills • Tri-Line Electrical Services Ltd. TOURISM • Ennismore Homestead Theatre • Peterborough Little Lake Musicfest • Warsaw Caves Conservation Area and Campground HOSPITALITY • BO Pizza • Elmhirst’s Resort • Rare Grillhouse MICRO BUSINESS – Fewer than 5 employees • Cosmetic Transformations Inc. • InnoZinc Inc. • Welsh Marketing Inc.
COMMERCIAL RESTORATION / RENOVATION • Kawartha Lakes Construction (Design Build Studio) • Kilislian Investment Equity Corp. (The Doctor’s House) • The Venue MARKETING & PROMOTION • Nexicom “Real People, Right Here” campaign • PRHC Foundation “Closer to Care” campaign • Treehouse Studio “Little Lake Musicfest” campaign ENVIRONMENTAL PRACTICES • Camp Kawartha • Habitat for Humanity Peterborough & District • Lansdowne Place
HEALTH & WELLNESS • KLM Counselling Services • The Gardens of Peterborough • Trent Community Sport & Recreation Centre NOT-FOR-PROFIT • Community Care Peterborough • Habitat for Humanity Peterborough & District • Hospice Peterborough EMPLOYER OF THE YEAR • BOATsmart! Canada • Holiday Inn Peterborough Waterfront • Kawartha Credit Union STUDENT BUSINESS LEADERSHIP BURSARY • Matthew Warren – Fleming College • Gemma L. Edwin – Trent University BUSINESS CITIZEN OF THE YEAR • Dan Stanford, Cabinetree
RETAIL CHAIN/FRANCHISE • Fine Details • Marlin Travel • The Body Shop RETAIL NON-CHAIN/NON-FRANCHISE • Bennett’s Home Furnishings • Grady’s Feet Essentials • Sarges Army Surplus CUSTOMER FIRST • Brant Office Supply Ltd. • Canterbury Gardens • Grady’s Feet Essentials LOCAL FOCUS • BE Catering • Global Point Energy • Kawartha Dairy Limited INNOVATION / RESEARCH & DEVELOPMENT • Bryston Limited • Cosmetic Transformations Inc. • Siemens Canada Ltd.
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RETAILmatters
a
A topic so timeless, it deserved an encore… few years ago the Peterborough Chamber hosted a Working Lunch which featured a unique opportunity to hear from four of the top retailers in the Kawarthas: Scott Murison, co-owner of Wild Rock Outfitters; Mike Watt, owner of three Downtown stores - Flavour, Plush Boutique, and Save Our Soles; Sue Mattucci of Lockside Trading Company; and Dave Madill from Knock on Wood, who covered the topic “How to Prepare your Retail Store for Christmas”. The discussion covered three main themes (which we believe are as relevant today as they were when we held this Working Lunch): Merchandising, Marketing, and Customer Service. Here are the best practices for each of the three themes. Merchandising Sue Mattucci • Go to the Gift Show and steal decorating ideas; magazines are also good for ideas (all four panelists use this). • Decorate in blocks of colour. • Pay attention to height. • Provide stimulation for all five of the senses. • Do demonstrations.
Dave Madill
Mike Watt
• Always be on the lookout for new ideas, comb people – sales reps, tradeshows, fellow business people. • The landing area and columns need to be seasonal and give ideas to customers. • Try to use neutral items that can be dressed up in a Christmas theme, rather than ordering too much product specific to Christmas. It will have a greater shelf life. • Keep what’s left over till next year then sell what will sell, and donate the rest to charity.
• It’s always changing, so train your staff to merchandise. • When you go on vacation go shopping, steal ideas. • Change your windows every three days. • Constantly flip your displays. • Add a newspaper column, or website info to your display to make it look newsy; i.e. a photo of a celebrity wearing your shoes.
Business Gift Ideas
Scott Murison • First impressions count; pay close attention to the first ten feet of the “runway”. • Pay attention to “flow”, most people move to the right. • Display from waist level to eye level, everything else is storage. • Reduce stress, solve problems. • Display choices – good, better, best. • Not too much product on display, but enough to be confident. • Provide for the non-shopper; many people leave because the person they are with is bored, with nothing to do but stand and wait. ADVERTISING Sue Mattucci
Keychain Ice Scrapers Tree Ornaments
Hand Sanitizers
1135 Lansdowne St. Peterborough (705) 748-9570
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363 Kent St. Lindsay (705) 878-8908
• If you are a destination store you will need to budget more for advertising. • Lockside uses single-page flyers inserted in the daily paper and distributed to area resorts, newspaper ads in opposite weeks, email blasts to customers who have signed up in advance (all four panelists use this), their ads are fun and quirky.
• Your ads are an extension of your store, so try to maintain the same look; newspapers, particularly full pages - book ahead to get the best position; always have an ad ready to go, in case there is a last minute sell-off or deal. • Have a demo day.
• Provide gift certificates. • Streamline your checkout. • Provide “Gift Receipts” which don’t show a dollar amount but still allow the recipient to return or exchange the product. • Refer people to another store if you don’t have it.
Mike Watt
Mike Watt
• Use your reps for everything, including having them do a window display for you. • Measure how many people come into your store from an ad, compared to a window display. Utilize coop dollars. • Build your brand, if you are cool, have cool ads. • Use a different voice for radio. • Throw out the cookie cutter. • Look for editorial opportunities.
• When staffing your store look for great personalities. • Treat your store like home. • Have your customers feel good for five minutes. • Have flexible policies. • Remind your customers what you can offer that your competitors cannot.
SECURITY MEASURES TIPS • Locked change rooms. • Vigilance. • Knowledge of the rules. • Having even numbers on your shelves; i.e. If you always have five sweaters on a shelf, you can instantly tell if one is missing.
Scott Murison
Once again, The Chamber is grateful to Dave, Scott, Sue and Mike for taking the time to share their expertise.
Dave Madill
Scott Murison • Know your customers - who are they, what do they read, listen to, what websites do they visit? Why do they buy? What do they value – price, quality, service, convenience? Then tailor your message and the medium to fit your customers and include a call to action. • Be consistent or congruent with the look and sound of your message. • Don’t ignore the web.
• Service is not a department; what problem are you going to solve for your customer? • If you are not the cheapest, then service is all you have so get it right by reducing stress, having clear policies, add-on services, after-sale service, knowledgeable and identifiable staff.
• Don’t scare people with your policies – instead of “No returns after 30 days”, say “We’ll happily give you a return within 30 days.”; aim your policies at good customers, not the few bad ones. • People love to buy, but they hate to be sold.
SERVICE Sue Mattucci • It’s what separates you from your competition. • Do delivery. • Have cider and cookies. • Give a gift to your big customers. • Have a gift registry simply by having the customer fill out a card with a list of things they like from your store, then have them send their spouse in and ask for the card! Dave Madill • Hire staff that knows what they are doing, and hire nice over experience. • Have regular staff meetings. • Be aware of just how unhappy and stressed your customers are at Christmas time. • For Christmas, extend your hours and open Sundays.
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Rustpr ng The Green Choice
Looking for a new gift for your important clients and employees?
2012 DINER’S CARD
CAR WASH SPECIAL 6 HAND WASHES FOR THE PRICE OF 5
Valid at over 25 delicious local restaurants, present your card and buy one meal, get the second half price. RETURNING DEAL...between now and January 31, buy 3 books, get one free!
Diner’s Cards available at the Musicfest office (610 Parkhill Road W.), at Lansdowne Place Customer Service desk or on our website - www.littlelakemusicfest.ca For more information, contact the office at 705-755-1111 The gift that gives all year long!!!
(705) 743-0070
www.finedetails.ca
peterborough@finedetails.ca
The Eventz Café
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Coach Canada would like to remind you this season to plan ahead for the safe arrival of your employees. We offer affordable and reliable shuttle service with a wide range of vehicles to choose from to get your employees home safely.
Call now to reserve your shuttle service at our special holiday rate!
Call to speak to one of our Charter Sales Representatives!
705-748-6411
Mention Promo Code: “TRAVEL SAFE� to receive your discount.
Meals to Go
Wednesday, December 14, 2011
A delicious fundraiser by
Gather your colleagues together for a Festive Holiday Lunch delivered right to your office by our Meals on Wheels volunteers! Your special lunch will include a gourmet sandwich, salad, and dessert prepared by our hot Meals on Wheels provider Aramark for $10 per person
Contact Community Care Peterborough by Wednesday, December 7 to place your orders:
705‐742‐7067 centofc@commcareptbo.org www.commcareptbo.ca
e
WITH LIA Lia Evangelista of "Creative Memories" & Creative Cooking with Lia" will help you tackle the holidays in 3 ways: -by sharing great menu ideas in her Nov. & Dec. classes "A Taste of Christmas" -by hosting your office party or friends & cooking for you -by offering GIFT CERTIFICATES & GIFT IDEAS for your loved ones.
For reservations/information: (705) 927-8886 or lia@creativecooking.ca www.creativecooking.ca good food, good friends, good fun
Are you looking for something different for Christmas this year? Why not give them something that tastes great and supports the local food system in Peterborough?
Peterborough EATS has Holiday Baskets for sale with locally made products. Baskets will be available in a variety of sizes to fit your budget. See our website (peterborougheats.com) for prices and how to purchase a basket. Or visit Basket Express at www.basket4u.ca to purchase directly. Purchase your basket of local fudge, salsa, chutney, hot pepper sauce, jams, for your staff, friends, colleagues. All made locally with ingredients purchased from Peterborough area farms What is Peterborough EATS? Peterborough EATS is a local not for profit initiative of the Community Opportunity and Innovation Network (COIN). Our goal is to create delicious products using local ingredients. When you see the Peterborough EATS logo you’ll know that by buying local, you are making an investment in the future of your community and helping to grow a more sustainable, local food system.
www.peterborougheats.com
e: E” nt.
705.743.0238
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5668_Lnsdwne_VoiceofBusinessAd_Layout 1 11-10-12 12:34 PM Page 1
LANSDOWNE PLACE
MALL-WIDE GIFT CARDS A perfect way to show appreciation for staff and clients.
GIVE THEM WHAT THEY REALLY WANT THIS CHRISTMAS...
THE WHOLE MALL! Starved for time? Call Customer Service at 705-748-2961 and we will have them ready for you to pick up. Receive a $50 Lansdowne Place gift card FREE with any purchase of $1,500 or more! Over 98 stores like: American Eagle Outfitters, RW&Co., H&M, Old Navy, Toys R Us, Stokes, HMV, Campus Crew and so much more!
lansdowneplace.com
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Find us on Facebook. Follow us on Twitter.
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November Events: businessafterhours tuesday, november 1st, 2011 Proud of Our Past, Positive About Our Future
Peterborough • Lakefield Omemee • Bobcaygeon
location: Location: Swish Maintenance, 2060 Fisher Drive (parking at the rear of the building) time: 4:00 – 6:00 pm cost: Free, compliments of OLG Slots at Kawartha Downs please note: Pre-registration is required for this event
(705) 742-4245 • 1-800-387-1627 www.darlinginsurance.net
BUILDING A SOLID FOUNDATION FOR YOUR BUSINESS
breakfastclub tuesday, november 8 , 2011 th
location: Carousel Restaurant, 116 Lansdowne Street East time: 7:30 am cost: Pay for your breakfast please note: You do not need to register for this event.
• Competitive rates • Flexible payment options • Local credit approvals
youngprofessionalsgroup (YPG) thursday, november 24th, 2011
w w w. k a w a r t h a c u . c o m
location: **Please note this month’s event will be held at the Peterborough Lawn Bowling Club 577 McDonnel Street time: 5:00 – 7:00 pm cost: Free, compliments of The Venue event details: ‘Effective Networking’ with guest speaker, Jason Chessar of J’s Magic please note: Pre-registration is required for this event
registrationinformation Unless otherwise specified, registration is required for all Chamber events. To register, please call 748-9771 Ext. 0 or email register@peterboroughchamber.ca
Please note: the Chamber will be closed on the following dates: n 2011 Christmas Closure
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– Friday, December 23rd at 2pm, re-opening at 8:30am on Monday, January 2nd, 2012
December Events: businessafterhours & YPG Christmas Social tuesday, december 6th, 2011 This evening is always very popular with delicious food from many of our members in the restaurant/catering business available for guests to sample! If you would like to donate food for this event (appetizer, dessert, or something else) please contact Cathy at the Chamber, 705-748-9771 ext. 214. location: The Market Hall, 336 George St. North time: 4:00 – 7:00 pm (Note the extra hour!) cost: Free, compliments of OLG Slots at Kawartha Downs please note: Pre-registration is required for this event
breakfastclub tuesday, december 13 , 2011 th
location: Carousel Restaurant, 116 Lansdowne Street East time: 7:30 am cost: Pay for your breakfast please note: You do not need to register for this event.
Looking ahead:
Wednesday, November 2nd
Holiday Inn Peterborough Waterfront 5:30 – 6:30 p.m. – Social Networking 6:30 p.m. – Dinner • 7:30 p.m. – Networking & WBN Speakers Network members ‘share their stories’ AND member formal networking evening. Join us as we are inspired, entertained and educated as WBN members share their ‘lessons learned” and success stories. This is a great opportunity for you to show the rest of the network what you and your business are all about! Be sure to bring your business cards and brochures.
Event Sponsor
Next Month Wednesday, December 7th Annual Christmas Gala
123rdannualchambergala
This year's Annual Christmas Fundraising Gala promises to be as fun and joyous as ever for both the ladies and the men! To date, the WBN has raised a total of $190,843 for the YWCA Crossroads Women's Shelter. How can you help? We're looking for auction items for our silent and live auctions. Please contact the WBN to make your donation arrangements.
Honouring Incoming 2012 Chair of the Board, Jef Dueck saturday, february 4th, 2012 Join us for our Scottish Ceilidh (`Kay-lay’- Scottish word for dance or gathering) featuring the chance to win the grand prize trip to Scotland, sponsored by TV COGECO! location: Peterborough Golf & Country Club cost: $125 per person (taxes included) Trip includes return airfare for two to Glasgow Scotland, accommodations, and a Globus Tour which features: Glasgow, Loch Lomond, Fort William, Flenfinnan, Mallaign Armadale, Achnasheen and Inverness. For more about the grand prize trip details, please check out our website at www.peterboroughchamber.ca For those members who have paid for their tickets by Friday, January 20th, their name will be entered into the Early Bird Draw, to win Limousine Service for the evening, compliments of Ambassador Limousine.
You can register for these events by visiting our WBN website at www.womensbusinessnetwork.net. Cost for WBN meeting is $40 per person and must be prepaid. Guest registration deadline for November’s meeting is Friday, October 28, 2011. Don’t miss out on this wonderful opportunity.
To register: Please contact the Chamber via email at register@peterboroughchamber.ca or by calling 705-748-9771 x0.
Promoting and supporting women in business through personal and professional growth opportunities.
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MEMBERmatters The Planet Bakery Renovates
Owner Ted Pearson recently completed a facelift, bringing more light and colour to the restaurant space at 374 Water Street. The Planet Bakery is a 50 seat restaurant featuring vegetarian, vegan and gluten free menu choices, and fresh local ingredients. Call 705-741-5243 or find them on Facebook.
The Peterborough Examiner & RBC Dominion Securities are on the Move
Their new home will be the former Kawartha Cardiology Centre Building, on the North side of Hunter Street, just over the Hunter Street Bridge. The Peterborough Examiner can be reached at 705-745-4641 or visit www.thepeterboroughexaminer. com . RBC Dominion Securities can be reached at 705-743-4275 or visit dir.rbcinvestments.com/72. branch.
Erica Cherney Wins Lifetime Achievement Award
Erica Cherney of Cherney Realty was the guest of honour at the Homegrown Homes Academy Awards Gala in September. Erica received the Homegrown Homes’ Lifetime Achievement Award for contributions to community betterment. Cherney Realty can be reached at 705-876-1717 or visit www.cherneyrealty.com.
Dr. Cam Crawford Joins Maple Leaf Dentistry
Maple Leaf Dentistry has introduced Dr. Cam Crawford as the successor to the late Dr. Stan Allington. Dr. Crawford was raised in Peterborough County, and looks forward to working with the existing staff to provide continual dental care to their patients. Call 705-748-2454 or visit www.mapleleafdentistry.com.
Kawartha Roofing Relocates
CRD Retail Supplies Moves
Soehner Displays & Exhibits Celebrates 15 Years
ICI Paints Has New Name
Greg Davey has moved his business to 111 Robinson Street. Call 705-874-1448 or visit www.kawartharoofing.com.
Lorne Soehner’s business, Soehner Displays & Exhibits recently celebrated its 15th anniversary. Visit www.soehnerdisplays.com or call 905-655-7487.
Owner Dorothy Rose has moved her business, CRD Retail Supplies, to its new location at 1057 Hwy 7 East, Unit 19. Call 705-742-8447 or visit www.crdretail.com.
ICI Paints is now called Dulux Paints. John Roy and his staff are located at 39 George Street North. Call 705-745-6874.
Shish Kabob Hut, Kawartha Endodontics, and Traynor Beef Farms Recognized as EPIC Ventures
The Business Advisory centre at the GPA EDC recently launched their EPIC Ventures program, which recognizes the small business community for their contribution to economic growth, quality of life and creative business opportunities. Shish Kabob Hut owner Don Vasiliadis was recognized for his tireless volunteer work, and the business for its sponsorships and environmental initiatives. Call 705-745-3260 or visit www.skhpeterborough.com. Kawartha Endodontics, owned and operated by Dr. Rita Kilislian, was selected because of its successful growth, innovation, support of local trades, job creation, customer service and quality of life for its employees and the region. Call 705-750-0700 or visit www.kawarthaendo.com. Greg Traynor of Traynor Beef Farms was recognized as a strong champion of the buy local food initiative Kawartha Choice. He operates a farm gate retail store, sells his diverse product line online and will deliver with a freezer truck. Call 705-876-0044 or visit www.traynorbeeffarms.ca. For more information on the EPIC Ventures program, call 705-743-0777 or visit www.businessadvisorycentre.ca.
enewsflash
Don’t forget - you can make your payments online! Green Eyewear Optical • Peterborough
LOANS AND BUSINESS SUPPORT GROWING FUTURES TOGETHER
The Chamber is pleased to offer members the convenience of online payment. Now you can pay for all your Chamber invoices (dues, events, advertising, etc) at www.peterboroughchamber.ca. When registering for an event, simply choose your preferred method of payment (Visa or MasterCard) in the “Payment Information” screen. To pay an existing invoice, simply log in to the “Members Only” page (using your Company Username and Password) and click on “Pay Your Bills”. To request your Company Username and Password, please contact the Chamber at 705-748-9771. If you have any questions about our new online payment option, please contact Lindsay at 705-748-9771 x204. As always, the Chamber continues to offer a variety of payment options, including cash, cheque, credit card (telephone or in office) and debit card, as well as preauthorized monthly payments.
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thevoiceofbusiness
Higgins Hardwood Flooring Celebrates 70 Years & Opens New Showroom
The new showroom at 810 Rye Street will feature Mirage, Du Chateau and Continental Designs, as well as the new Superior Flooring line. Higgins is in its 70th year specializing in the installation of new hardwood floors and the sanding and refinishing of existing hardwood. Call 705-745-8887 or visit www.higginsflooring.com.
Dag’s Restaurant
Dag’s Restaurant has opened at the corner of Hunter and Aylmer Streets. Owner Deborah Hosking describes the Dag’s menu as fresh and local with lots of gluten-free and vegetarian options, as well as fresh bread, chicken and beef, fresh cut fries, soups, sandwiches and pastas. Visit www.dagsrestaurant.com or call 705-876-0606.
Huffman Brothers Appliance Service. Ltd Moves
The new location at 671 Erskine Avenue, Unit 109 will allow the factory authorized appliance repair company to concentrate on service, parts and accessories all on one floor. They service most major brands and can fix refrigerators, freezers, ranges, dishwashers, microwaves, washer and dryers, air conditioners and more. Visit www.huffmansapplianceservice.ca or call 705-745-8186.
Welsh Marketing is Growing Again
Welsh Marketing recently expanded their services through a working partnership with Positive Identity Sportswear of London, Ontario. Owner Jennifer Welsh says the new partnership provides her with in-house graphics, screen printing, embroidery, apparel appliqué and digital decorating services, giving Jennifer and Jill Hartwick more time to spend with clients. Visit www.welshmarketing.com or call 705-740-2299.
Emmatt Digital Solutions Launches Ballyhoo TV
Owners Kim Appleton and Chris Calbury have designed Ballyhoo TV, a flat-screen advertising system that allows you to target your information based on time of day, season, sales and promotions, educate your customers, and increase brand recognition with video, photos, text, real-time news headlines and more. Visit www.ballyhootv.com or call 705-750-0476.
New Representative at Tutor Doctor
Melissa Versteeg is the new representative for Tutor Doctor’s Peterborough location. You can call her at 705-931-9229 or visit www.yourtutordoctor.com/jbrannon/about_us.
Blushing Brides for Sale
After 24 years, owner Sharon Genge will be retiring at the end of December. The business, located at 451 George Street, is for sale. You can call 705-745-2141 or visit www.blushingbrides.on.ca.
Peterborough CFDC Celebrates 25th Anniversary & New Community Partner
CFDC is celebrating their 25th anniversary and is now the official Community Partner for the Canadian Youth Business Foundation (CYBF). CYBF is a national charity providing pre-launch coaching, business resources, start-up financing and mentoring to 18 – 34 year old entrepreneurs. Visit www.cybf.ca and if you are interested in volunteering approximately 3 hours per month you can contact Michelle Teasdale at CFDC 705-745-5434 or mteasdale@cdc.on.ca.
newmembers welcome to our new members who joined the Chamber from Aug 4th - Oct 12th, 2011 Accounting and Bookkeeping
Not-for-Profits
Curo Sue Clifford 705-875-3534 www.curoaccounting.com
Heart and Stroke Foundation Krista Noonan 705-749-1044 www.heartandstroke.ca
Associations, Agencies and Charities
Juvenile Diabetes Research Foundation Ron Spiller 613-244-4818 www.jdrf.ca
HRPA Jennifer Eiler 613-924-0442 www.HRPA.ca
www.nelms.ca
Pet Salon, Training and Boarding
Computers
DogGone Beautiful Rod Workman 705-749-3220
Harris I.T. Solutions Damion Harris 705-740-3927 www.dhits.ca Counselling Turning Point Counselling Services Paul Lavergne 705-868-8896 www.turningpoint4me.com Crafts and Craft Supplies
Does your business have some new and exciting news to share? If so, please submit your information (approximately 50-75 words) to editor@peterboroughchamber.ca by the 1st of the preceeding month for inclusion in the next issue (i.e. March/April issue, February 1st deadline). Please note that information will be printed at the General Manager’s discretion.
Organizations
Clothing, Footwear and Department Stores Welcome Wagon Ltd. Cheryl Bewley Rock The Label 705-743-7365 Jennifer Davis and Jill Snelgrove www.welcomewagon.ca 705-876-7135
Canada Tulle Ltd Adam Sudol 705-201-5258 www.canadatulle.com Event Planning Statement Event Services Adrienne Richard 705-559-0128 www.statementeventservices.ca Funeral Services Rosemount Memorial Gardens Bruce Surridge 705-742-3242 www.rosemountmemorial.ca Health Care Practitioners Maple Leaf Dentistry Cam Crawford 705-748-2454 www.mapleleafdentistry.com
Plumbing, Heating and Air Conditioning Boyle Heating and Cooling Michael Boyle 705-741-1023 www.boylemechanical.com Printing and Publishing Cats Media Tom LaBranche and Julie Mavis 905-885-9998 www.catsmedia.ca Real Estate Agents, Brokers and Appraisers Verico Market Mortgages Inc. Lucas Welk 705-760-2488 www.verisite.ca/lucaswelk Restaurants and Catering Dag’s Deborah Hosking 705-876-0606 www.dagsrestaurant.com Retail, Other Nelms Opticians Pat Dunk and Jill Snelgrove 705-742-5449 www.nelms.ca
please utilize their services whenever possible
thevoiceofbusiness
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Chamberevents young breakfastclub professionals group by Shelby Parker, Front Line Coordinator For networking, promotion and business skills development the Chamber of Commerce’s Young Professional Group [YPG] is a great way to start any novice career in the Peterborough area. In August the group came together for our annual speed networking activity. This exercise was a fun yet intense meet-and-greet for members to network with as many people as possible in only a few minutes. At the September event Cora Whittington, with Golden Pathways, took the group through some team building exercises, where YPG members learned how to work with others and how to better understand how others work with them. Our next event is on November 24th at the Peterborough Lawn Bowling Club at 77 McDonnel Street. Jason Chessar of J’s Magic and Chair of YPG will be presenting, “Effective Networking” and will give tips and tricks on how to get the most out of networking. Please join us at Market Hall on December 6th for the Chamber’s annual Business After Hours/YPG Christmas Social from 4 to 7pm. On behalf of the members of YPG, Happy Holidays! The YPG meets on the fourth Thursday of every month at our sponsor, The Venue, from 5 to 7pm. Be sure to attend our next event, or send a representative from your business. For more information, please check out the Chamber’s website at www.peterboroughchamber.ca or visit our YPG Facebook page.
August
September
Bob Shewell and the staff of Motion Specialties on Chemong Road are proud to have helped hundreds of people in our community overcome obstacles to their mobility by working closely with their healthcare partners to keep them in Motion. Bob explained to the Breakfast Club that “the joy in our work is the ability to improve the lives of those we serve by offering the best mobility solutions possible in the kindest, most caring way.”
Barb Bruce of myradius.ca was the September speaker. She spoke about QR CODES using a seven question quiz to educate and demonstrate. The presentation started with the basics, explaining that QR code stands for a “Quick Response” code and can be read by a smart phone mobile device by installing a QR Code reader app onto your smart phone. Barb touched on the difference between static QR codes, and redirectable QR codes. She gave an example about the use of QR code stickers on pre-owned auto dealer inventory, explaining that when a customer scans a QR code sticker on a vehicle, it can lead them directly to the specs for that vehicle. Other uses for QR codes, such as directing traffic to your Facebook page or Twitter Account, directing customers to a You Tube video of your business, or even directing customers to your website if mobile friendly, were also discussed.
Motion Specialties’ professional team is available to help you determine the right solutions for all of your home health care needs. Whether you are purchasing mobility equipment or personal care products, Motion Specialties is able to offer the support you require. For more information Bob can be reached at 705-742-6185 or check out their website at www.motionspecialties.com
For more information regarding QR code marketing or other small business ideas visit www.myradius.ca or call Barb at 705-927-5953. The Breakfast Club meets on the second Tuesday of every month at Carousel Restaurant, located at 116 Lansdowne St. E., from 7:30 to 8:30am. Be sure to attend our next event, or send a representative from your business. You do not need to register to attend this event.
sponsored by:
705-742-SHOW (7469)
1-888-444-2154
www.showplace.org 20
thevoiceofbusiness
sponsored by:
businessafterhours
by Bob Behan (The Protectors Group), BAH Committee Chair
October The Peterborough Community Futures Development Corporation [CFDC] celebrated its 25th year of supporting economic sustainability for the Peterborough area by hosting the October BAH. CFDC core service offerings include: access to capital, business consulting, community economic development activities and strategic community planning. The dedicated staff of four is supported by members and a Board who have hands on experience and a solid appreciation of business challenges. CFDC is a valuable resource, that genuinely wants your new or existing business to succeed, and is prepared to help where it can. It would serve all business people well to become more familiar with the support available with this group. Their efforts have assisted in the creation of over 600 new or expanding businesses with more than 2,850 newly created or maintained jobs since 1985.
CFDC partners with the Federal Economic Development Agency and is a terrific example of your tax dollars being reinvested in your community to create and sustain local employment opportunities and businesses for you and your family. Many local businesses who received support showcased their products and services at the BAH. These success stories are very encouraging and will contribute to the local economy for many years. The Chamber members thank you for your hospitality and for your ongoing support of our business community. We enjoyed being part of your celebration.
Our Business After Hours events take place on the first Tuesday of every month, from 4 to 6pm, at various member business locations. Be sure to attend our next event, or send a representative from your business.
Continuing the Practice of P. DOUGLAS GALVIN
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JJ Turner Building 140 King Street, Suite 202 Peterborough, ON K9J 7X8 Tel: 705-748-2241 Fax: 705-748-9125 Mailing address: P.O. Box 1718 Peterborough, ON K9J 7X6 1 Hour Free Parking at King Street Parkade
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thevoiceofbusiness
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Chambermatters by Lindsay Walker-Chiarelli, Administrative Assistant
News from the OCC Customer Service Standard Compliance Required by January 1st, 2012 The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law in 2005. The goal is to create an accessible Ontario by 2025. Under the AODA, mandatory accessibility standards are being developed for all organizations and businesses providing goods or services to the public or to other businesses and organizations that have one employee or more. Ontario businesses must follow the standards to identify, prevent and remove barriers for people with disabilities. The standards will help create a welcoming environment for ALL Ontarians. Customer Service Standard The customer service standard came into effect on January 1, 2008 and is the first standard developed under the AODA. It sets out the obligations for businesses and organizations to provide goods and services in a way that is accessible to people with disabilities.
Who is Required to Comply? ALL people, businesses and organizations that: • Provide goods or services either directly to the public or to other businesses or organizations and have one or more employees in Ontario. Compliance Dates and Reporting Requirements • Broader public sector must comply by January 1, 2010 and file a report with the Government of Ontario in 2010. • Private sector organizations, including non-profit, with 20 or more employees must comply by January 1, 2012 and file a report in 2012. • Private sector organizations, including non-profit, with fewer than 20 employees are required to comply by January 1, 2012 but are exempted from reporting. How to Comply Businesses and organizations must follow the requirements in order to fully comply with the customer service standard. There are additional measures for businesses and organizations with more than 20
employees. All staff, including full-time, part-time, seasonal, contract employees, volunteers, agents contractors and others who may interact with the public on the organization’s behalf, must be trained on all the requirements of the customer service standard and fully understand the policies, practices and procedures on serving customers with disabilities. Those who participate in the development of the organization’s customer service policies, practices and procedures must also be trained. The OCC, working in collaboration with the Chamber Network, will help businesses in Ontario become aware of and comply with the customer service standard. Accessibility Works explains The Accessibility for Ontarians with Disabilities Act, 2005 while providing information on who must comply, key dates and what the standard is all about. For more information, and to complete the online compliance toolkit, please visit www. accessibilityworks.ca.
For additional information on Ontario Chamber of Commerce activities, please visit their website at www.occ.on.ca.
LLF LAWYERS is pleased to announce the admission to partnership of TAMMY WILLIAMS. Tammy joined the firm as an associate in 2004, and since that time she has become an integral member of the litigation and dispute resolution practice. “We are very pleased to make this announcement. Tammy makes a significant contribution to the success of our firm and that of our clients.” noted partner Bill Lockington.
Tammy is a graduate of Trent University (B.A.), and received her Juris Doctor from the Faculty of Law of University of Toronto in 2003. Her practice concentrates in the litigation areas of family and domestic law, employment matters and general commercial issues. Currently serving as the President of the Peterborough Law Association, Tammy is also an executive Board Member of Big Brothers Big Sisters of Peterborough and a Board member of the United Way of Peterborough District.
LLF LAWYERS is a full service legal firm serving owner-managed and family business, professionals and individual clients throughout Central Ontario. Responding to the needs and interests of an expanding clientele, the lawyers of the firm provide specific counsel and advocacy in matters of property, business, dispute resolution, estate planning and administration. LLF LAWYERS is proud of its newest partner.
LLF Lawyers LLP continues the practices of Ross Whittington, Lech, Lightbody & O'Brien, Frank G. Steffler and John Corkery.
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BENEFITmatters
by Brian Bulger Permanent Life Insurance Premiums Are Facing Significant Increases For the most part my regular articles are about group benefit plans and other related insurance products and services, however this article is to make you aware of something that will affect everyone in Canada. Being both a buyer and seller of life insurance products I see this particular issue as being quite important for many people and therefore worthy of note. Individual permanent life insurance premiums are expected to increase by as much as 30% in the upcoming months. One major Canadian insurance company has announced that they are increasing their rates on October 15th, with others expected to soon follow. There are two factors that make these premium rate increases necessary and might actually threaten the long term sustainability of these products. The first is that bond yields have decreased substantially in the last ten years. Life insurance companies in Canada invest the premium money they receive from permanent policyholders in safe assets like bonds. While bond yields in the year 2000 were 6.3% they are now almost 50%, less at
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The second factor is that the Canadian insurance industry is going to be obliged to adapt to new international accounting standards that require them to put more capital into their business. The primary reason for this is because strong price and benefit guarantees are included in most permanent products that Canadian consumers currently enjoy. Broadly defined life insurance products can be broken into two categories; term and permanent. Initially term insurance is a very inexpensive product. It’s easy to understand and provides a benefit for a set period of time; the most popular being ten or twenty years. One of the main drawbacks of term insurance is that for most people the coverage expires before you die. Therefore, even though you will pay premiums for a long period of time your estate or beneficiaries won’t receive any benefit. Further, as you get older the price of term insurance increases dramatically and often makes it unfeasible for you to continue to keep the coverage. On the other hand, permanent insurance will provide you with a guaranteed amount of coverage for your entire life. It provides you with an opportunity for a guaranteed cost with a payment period of your choosing. It’s an excellent financial protection product and estate planning tool. Whole Life and Universal Life are permanent life insurance products.
If the tooth fairy won’t pay your dental bills,
Brian Bulger
3.3%, and they’re expected to stay low into the foreseeable future.
)
I recommend that you contact a Life Insurance Broker as soon as possible to discuss your particular circumstances to see if permanent life insurance is right for you now or in the near future. And due to pricing differences be sure to speak to more than one or two Advisors to ensure that you get the best product and premium available. Premiums will never be lower than right now, so don’t delay.
What is the most important thing you have learned in business? “Building your business by building up your community makes a richer life for yourself, and I’m not talking about money.” Michael VanDerHerberg Employment Counsellor New Canadians Centre sponsored by:
This article has been brought to you exclusively by your Chambers of Commerce Group Insurance Plan Agent/Broker, Brian Bulger. For more information, Brian can be reached at 741-1400.
thevoiceofbusiness
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www.opg.com
HEATHER HARVEY Certified General Accountant
Providing small to medium sized businesses and entrepreneurs with accounting and financial management services.
info@printerpaul.com ph 705.742.4221 58( The Queensway making you look great on paper!
469 Water Street Peterborough, ON K9H 3M2
Bus: (705) 743-8200 Fax: (705) 748-0225 Email: hharvey@ontariobusiness.net
Your Card could be Here! Don’t miss your opportunity to be seen in every issue of The Voice of Business. Contact Anne Arnold to book your space
705-748-9771 x 200
Merry Christmas from your Chamber Staff
Here’s Frank’s myCard Property Services Owner/Operator
“For ALL Your Commercial and Residential Needs”
Wishing you and yours a happy and safe holiday season.
Snow Plowing & Sanding • Snow Removal
Cell: 705 875-7925 Serving Peterborough Since 1987
Grow your business.
We Are Committed To Customer Satisfaction
10% OFF our Creative Services for all members. Contact us and see how we can grow your business. Brian Stephenson, Creative Director
t 705 930-5426 e brian@treehousestudio.ca
Car & Truck Repairs - All Makes Honest and Reliable Service At Competitive Rates Air Conditioning Service Computer Diagnostic Service UBrake Service/ABS UComputerized Alignments UMufflers & Exhaust
Safety Inspections Radiators & Heaters USprings & Shocks UTires/All Brands UTransmissions/Service
UTune-ups & Gas Tanks/Fuel System Oil Change Engine Repairs UEmission Testing & Repair UFast Fleet UPreventive Maintenance Maintenance UHybrid Service
U
U
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All Fleet & National Account Cards Accepted
WE SHUTTLE YOU TO & FROM WORK 887 Webber Avenue, Peterborough
www.classaautomotive.ca 705.745.8699 Martin Boruta President
1434 Chemong Road, Unit 1 & 2 P.O. Box 2379 Peterborough ON K9J 7Y8 Canada
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Telephone Fax Web Email
(705) 742-2204 (705) 742-8312 www.shawcomputer.com martin@shawcomputer.com