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Editor’s Note
Editor: Peter White Tel: +44 (0) 1892 740869 Mob: +44 (0) 7973 273714 pwhite@ace123.com
Associate Editor Asia: Bill Healey bill@ace123.com
Associate Editor North America: David Mckee dmckee@ace123.com
Special Assignment Correspondent: Sophie Behan sophielbehan@gmail.com
International Casino & Gaming Correspondent: Robert Ambrose r.ambrose16@gmail.com
Production:
Subscriptions: Helen Holmes subs@ace123.com
Web: Sudip Banjeree sb@ace123.com
Volume 16: Issue 138 Editor’s Note
Welcome...
...to Issue 138 of Casino Life. ‘The darkest hour is just before the dawn’. We face challenging times. As I write this, U.S. casino operator stocks are starting to rebound. Markets are beginning to calm. China, importantly, and the countries surrounding it are recovering. Industry bodies, including the American Gaming Association, are briefing and educating stakeholders to ensure they are aware of the considerable benefits our casino industry delivers. Liquidity and cash flow issues are beginning to get on the radars of governments worldwide.
While recognising the challenges we still face, let’s focus on the positives without being flippant or disrespectful to what has happened to many thousands of people. As an industry focused on entertainment and fun and on providing upbeat memories, we can help lift people’s moods and spirits.
Agua Caliente Resort Casino Spa Rancho Mirage in Palm Springs, California, provides an excellent variety of ways to create positive memories. Saverio R. Scheri III, COO of Agua Caliente, shares detail on this Forbes Four-Star Californian resort. I think its Sunstone Spa will be a superb asset in times to come.
Shaun McCamley and Robert Brassai, both of whom have been GMs of resort casinos around the world, have produced excellent and thought-provoking articles that will hopefully expand your thinking and help us all rise to the challenges we face.
Going forward the industry will be focused on recovering from the recession caused by the outbreak and arguably turning to technology to invert the trend. What is already being used and what can we expect as we look into the crystal ball? Most operators were coming off a successful 2019 and looking forward to a stronger year ahead in 2020 before the crisis hit. We know this industry will bounce back, resilient as it is. Our thoughts and best wishes are with you all.
Stay healthy. Stay strong. Peter White David McKee Damien Connelly Bill Healey
Peter White Editor Peter
Stewart Hyde
Contents
3 Editor’s Note
6 It’s a hot, hot, hot, hot world Agua Caliente Resort Casino Spa Rancho Mirage is basking in unprecedented honors by David McKee.
17 The Customer Always Wins Restaurant Review of Heliot Steak House, The Hippodrome Casino, London by Damien Connelly.
23 The natural choice in Technology Sim Bielak President of Global Gaming & Amusement Business SUZOHAPP Interview by Damien Connelly.
27 Star Performers Aristidis Tsikouras Managing Director GeWeTe Interview by Peter White
32 To Infiniti and Beyond! DRGT launches its exclusive Tables Jackpot Arena and Continues its focus on the Player Experience at ICE 2020
37 New Dates for G2E Asia
39 Why did I buy into a systems meltdown? A users guide to avoiding systems failure before you even unpack the server. By Andrew Cosgrove.
43 Change Management Do you need to rethink operational process and practise?
46 Crisis Management in Casinos By Robert Brassai
50 Last Word By: Damien Connelly
Editorial Policy: The views and opinions expressed in Casino Life remain principally the views of contributors and do not necessarily reflect those of the editor or publishers.
The publishers wish to avoid inaccuracies and, whilst every precaution has been taken to ensure that information contained in this publication is accurate, no liability is accepted by the editor or publishers for errors or omissions, however caused.
Unless otherwise stated, articles appearing in this publication remain the copyright of the publishers and may not be reproduced in any form without the publisher’s written consent.
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