PGL Adventure Holidays for 7-17 year olds brochure 2020 by PGL Travel Ltd

Adventure Holidays for 7-17 year olds

your 2020 adventure BEGINS HERE

NEW

c and entre h for oliday

2020!

Introduction

we think

AdVeNtUre childhood

IS WHAT

IS ALL ABOUT

Take a look at what’s inside... 4 So much more than just a holiday 6 Our not so secret formula 8 It’s in our DNA 10 Built with adventure in mind 12 What a difference a year makes 14 Our holidays 30 Our adventure centres 48 Parent guide

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

much more

a holiday

than just

so many ways, our holidays are a very special kind of fun. u In We think every child should get the chance to experience their own adventure. Our holidays are so much more than what it says on the tin... for a start they are created just for kids! They get the chance to spend their school holidays trying our huge range of multi activities, laughing with new friends and old - all whilst getting a good dose of the great outdoors!

You’ve got to spread your wings before you can fly. For many it’s their first time staying away from home, which we know can be daunting for all the family - but we know the confidence, independence and memories created will be a worthy reward.

See it, hear it, explore it for yourself. The best way to understand what makes us special is to come and visit one of our centres yourself. Because that’s asking a lot, we’ve created this brochure and our website packed with information, photos, videos and virtual tours to bring what we do to life. Plus of course our expert team are always on hand to help you with any extra queries you may have!

Introduction

“The perfect place for a child to spread their wings.” Ms Higgins

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

our

NOT SO

secret

formula

experiences for every child, every time. u Unique Describing what our holidays consist of isn’t simple and that’s because they’re just like the children that take part... completely unique. We’ve been perfecting our formula for a long time and like most good things it’s not so secret. It’s all about the things that, as parents, we know count for so much – quality, experience, care and common sense. Our holidays are all about bringing children together to socialise, learn from each other and share the adventure.

Our staple ingredients: • We build high quality, safe adventure centres, dedicated to children, using only top quality equipment. • We employ a highly trained, motivated and compassionate team with specialist activity instructors. • We offer exciting and inventive holidays, without a dull moment from dawn ‘til dusk. • We include almost everything you need in the price.

Our holidays aren’t just special – they are exceptional! We believe we have a winning formula, offering terrific experiences for children to make lifelong friends and memories, plus reassurance and value for parents too.

Introduction

“My teenage daughter had great fun all week, laughed a lot, it did wonders for her self confidence...considering booking two weeks rather than one next summer!” Mrs Russell

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

IT’S

our dna think it’s important that you know who we u We are and what we’re all about. We’ve been pioneers of children’s adventure for over 60 years and we set the standards in what we do. We’ve welcomed thousands of schools, groups, families and children to PGL over the years and given every single guest an adventure to remember. In fact, last year more than 350,000 children came to our centres and that number is growing all the time.

Safety is our number 1 priority. We always put safety at the heart of everything we do. We invest heavily in our adventure centres, to ensure we are leading the field with the best quality equipment, activities and safety gear you’ll find. We’re constantly developing and expanding all of our centres, to bring you the best experience possible.

First class reputation. We are proud of everything we do. Whether it’s our highly trained staff who will teach your children new skills and care for their wellbeing, or offering the best choice of centres and activities, PGL standards are second to none. We believe in children and understand just how much adventure matters in life. These deeply held values have stayed with us since we were founded in 1957 and we don’t intend to change them any time soon.

Introduction

“It is brilliant, it is life empowering, it is unmissable.” Mrs McLean

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

BUILT WITH

adventure

mind

Adventure awaits… go and find it! Our centres are in a class of their own. Each one is completely unique yet they all have one great thing in common – they are built specifically for children’s adventures.

Spoilt for choice. Our holidays take place at centres across the UK and France. There’s a whole range to choose from including our traditional countryside camps, waterside retreats, woodland hideaways or centres by the beach! Some centres are small and homely, perfect for our younger guests, whilst others are much bigger with hundreds of acres of outdoor space to explore! All of them are filled with purpose-built activity bases, including climbing towers, zip wires, giant swings and lots more. Just as each centre is unique, every child that visits us is too and with our huge range of locations, we’re confident we’ve got something to make everyone feel at home. Dalguise p46

NEW CENTloRzEzi

Winmarleigh Hall p45 Château de Grande Romaine p47

Pesta

See p39

Boreatton Park p34

Tregoyd House p44 Beam House p43 Osmington Bay p41

Introduction

Caythorpe Court p38 Bawdsey Manor p35 Liddington p37 Marchants Hill p36 Pestalozzi p39 Little Windmill Canada Hill p42 p40

Domaine de Segries p47 Mimosa p47

“Busy, full of fun, a great opportunity for children to experience a wide range of activities while gaining independence skills in a very supportive environment.” Mrs Palabiyik

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

WHAT A

difference makes a year

holidays and age groups are designed to suit every child. u Our Every year we welcome thousands of children to our adventure centres and it’s

fair to say, we understand more than most how different every child is and what a huge difference just one year can make. That’s why we work in small groups that create good group dynamics, but also allow for the youngest or oldest in each age range to overlap adjacent groups, so you can choose what’s best suited to your children. It’s also why we’ve developed over 20 different holidays to suit every interest, passion and personality.

Our age groups:

We keep an extra eye on all our youngest guests but 7-10 8-10 they are usually the most reluctant to leave by the end!

We encourage more self-reliance in our busiest age group, with the widest choice of holidays.

10-13

As you’d expect, we allow more freedom but also know where to draw the boundaries too.

13-16

On our overseas adventures we operate slightly wider 9-13 13-17 age groups so even more children can enjoy the fun! Read on to explore our holidays (p14-29) and centres (p30-47).

Introduction

“Fun and freedom in a safe environment – a huge hit for a little girl who would never leave my side – PGL has helped her to flourish!” Ms Douglas

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

make today SO

AWESOmE YESTERDAY

jealous gets

Because adventure matters...

Our holidays. We have an amazing array of over 20 different holidays to choose from. 16 Find the perfect fit 18 Multi Activity holidays 22 Action & Adventure holidays 24 Love to Learn holidays 26 Creative Kids holidays 28 Overseas Adventure holidays

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

Find the

PERFECT FIT Over the past 60 years, we think we’ve learnt a thing or two about children and have used all our experience to develop a unique range of holidays that can match every passion and personality. The result today is five exciting holiday categories to enjoy, covering over 20 different holidays. How about trying something new this year?

mULTI ACTIVITY

ACTION & ADVENTURE

It’s a classic!

Action hero?

Pack as much as you possibly can into your adventure with our classic Multi Activity holiday! With over 40 activities on land and water to try plus so many different centres to choose from, there’s something new to discover every time you come!

These holidays are adrenaline fuelled - ideal for those who love a non-stop buzz! Choose from five exhilarating holidays including ‘Motorsports’ for those wannabe petrol heads, ‘Adrenaline Adventure’ for the best theme parks in the UK or solve clues and work as a team in ‘Treasure Quest’!

See page 18 for an A to Z list of all the multi activities available

Adrenaline Adventure Motorsports Xtreme Adventure Treasure Quest Wet & Wild

1 p 18-2

p 22-23

Holiday Categories

love to learn

CREATIVE KIDS

OVERSEAS ADVENTURE

Want to improve your skills?

Cool creative?

Overseas explorer?

Find a new hobby or develop and improve your existing skills with our ‘Love to Learn’ holidays. Choose from a huge range including a surfing masterclass, our brand new ‘Bake It’ holiday or race ahead of the crowd and learn to drive before your 17th birthday on our ‘Learner Driver’ holiday!

A great choice of innovative holidays for those who have a more creative side. Adventure isn’t just about action, with our range of ‘Creative Kids’ holidays, there is something to capture everyone’s imagination!

The ultimate PGL adventures! Spread your wings further with our adventure holidays overseas. Explore Paris and Disneyland®, head to the beach and try watersports on the Med, or even visit two of our centres for an all-in-one adventure!

Cook’s Academy Horse Riding Horse Riding Pro Learner Driver Surfing Bake It

p 24-25

NEW for 202 0

Film Making Video Games Workshop Photography Adventure Dance

Two Centre Adventure Mediterranean Watersports ® Paris & Disneyland

Bake It

p 26-27

p 28-29

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

mULTI ACTIVITY Over 40 different activities

A TYPICAL W EEK’S ACTIO N

A TO Z mULTI ACTIVITIES We offer over 40 different activities across all of our centres and we pack in as many as possible on every PGL Multi Activity holiday! The fun doesn’t stop here either, we also include a fun-packed evening entertainment programme at all of our centres, every day, all year round, whichever holiday you choose.

Abseiling Aeroball All Aboard All Terrain Vehicles Archery Beach Walk Body Boarding Buggy Build Burn Walk Canoeing Cat Walk Challenge Course Climbing Coastal Walk Crate Challenge Dragon Boating Eco Trail

Fencing Forest Trail Giant Swing Hiking High Ropes Jacob’s Ladder Kayaking Keel Boats Low Ropes Nature Trail Orienteering Problem Solving Quad Biking Raft Building Rifle Shooting Sailing Sensory Trail

Street Surfing Surfing Survivor Team Games The Matrix Trapeze Tree Climb Tree Top Trail Tunnel Trail Vertical Challenge Zip Wire

SATURDAY

08.30 09.30 11.00 12.30 14.00 15.30 17.45 Evening Meal Evening Ents 19.00 'Icebreakers'

TUESDAY

08.30 Breakfast 09.30 Ra ft Building 11.00 12.30 Lunch 14.00 Aeroball 15.30 High Ropes 17.45 Evening Meal Evening Ents 19.00 'Capture the Flag'

FRIDAY

08.30 Breakfast 09.30 Jacob's Ladder 11.00 Tunnel Trail 12.30 Lunch 14.00 Low Ropes 15.30 Trapeze 17.45 Evening Meal Evening Ents 19.00 ‘Disco’

Evening Entertainment: Ambush - Campfire - Capture the Flag - Cluedo - Disco - Film Night Passport to the World - Photo Challenge - Splash - Sports Night - Wacky Races - Quiz Night

Multi Activity

SUNDAY

Breakfast Archery Team Games

Lunch Kayaking Survivor Evening Meal Evening Ents ‘Splash’

WEDNESDAY Breakfast Cat Walk Giant Swing Lunch Climbing Abseiling Evening Meal Evening Ents 'Campfire'

MONDAY Breakfast Buggy Build Rifle Shooting

Lunch Orienteering Quad Biking Evening Meal Evening Ents ‘Wacky Races’

THURSDAY Breakfast Canoeing Hiking Lunch Zip Wire Fencing Evening Meal Evening Ents 'Passport to the World'

SATURDAY Breakfast Then home to tell your friends

Sample itinera ry is for illustration purposes only and activities var y between centres . To find out cen tre specific activities please see pag es 32-47.

MULTI

ACTIVITY

7-10

Six full days of multi activities

10-13

Our classic Multi Activity holidays are the most popular choice amongst PGL guests and their parents. • • • •

You get to try more activities than on any other holiday It’s long enough to really get to know new friends Our team have more time to get to know your children better And most importantly, it’s the most fun!

There’s no such thing as a typical day on this holiday. In the morning you might be flying down the zip wire and by the afternoon you could be building rafts or abseiling down a huge vertical tower! Over six days you will pack in tonnes of activities and leave having made amazing memories and shared non-stop laughter with new friends!

Where can I do this holiday? These holidays are available during most of the UK school holiday periods at all of our UK centres, for full details check out our centres on pages 30-47.

3 AND 4 NIGHT H mINI BREAKS H 7-10

8-10

10-13

8-10

13-16

H 7 NIGHT H HOLIDAYS

13-16

Up to five full days of multi activities Whilst our seven night holidays are the most popular choice, not everyone can find time to fit in a full week of adventure. That’s where our various Mini Breaks come in, to suit everyone’s diaries and budgets. Same great Multi Activity formula, in ‘bite-size’ options! • 3 nights (sat-tue) with two and a half days of activities • 4 nights (tue-sat) with three and a half days of activities • 4 nights (mon-fri) with five full days of activities

Where can I do a Mini Break? These breaks are available during most of the UK school holiday periods at most of our UK centres, for full details check out our centres on pages 30-47.

FROM

£529 FROM

£249 Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

FIRST TImER? Exclusive to PGL ‘newbies’

HH 8-10

13-16

7-10

first timer weeks

10-13

Six full days of multi activities exclusive to PGL ‘first timers’ For some guests (and their parents) knowing every child in their group is new to PGL too and in the same boat, can make a small but helpful difference, ensuring you feel at ease when embarking on your first adventure! Our First Timer holidays allow you to enjoy all the fun of our classic 7 night Multi Activity holidays, with the added reassurance that you won’t be the only new adventurer. They are a great way to make new friends too!

Where can I do this holiday?

Amazing value

We offer a great 3 for 2 deal, just call us or go online for details.

FROM

£599

These holidays are available during the summer at several of our UK centres. They tend to book up quickly so make sure you call us soon if you are thinking this could work best for your child.

3 for 2

PGL E-pals Many of our guests travel on their own. However, if you feel it would reassure your child to get to know another child booked on the same holiday, why not take advantage of our PGL E-pal service? Just give our Holiday Consultants your email address at the time of booking and we will try our best to arrange an E-pal introduction.

22 20

Multi Activity

MULTI

ACTIVITY

introductory HH adventures

BIRTHDAY PARTIES

Three full days of multi activities exclusive to PGL ‘first timers’

Celebrate with a difference

13-16

Our Introductory Adventures have been specifically created for those who have never been to PGL before, to come along for a couple of days and see what we’re all about. They offer a unique ‘first-taste’ of the PGL experience and are jam-packed with multi activities to make sure there is never a dull moment. Even better, you can rest assured that everyone else on the holiday will be new too. You will only be away from home for two nights, but it’s long enough to find out what you love about PGL the most and leave wanting to come back for more!

Where can I do this holiday?

FROM

£139 3 for 2

10-13

13-16

Our birthday parties are available to everyone but are also a great way to experience your first taste of PGL.

Every PGL Birthday Party includes: • A choice of multi activities, supervision and activity instruction • Invitations • Birthday cake (if required) • Lunch and/or dinner

What are my options? • H alf day approx. four and a half hours duration, two activities + food. Up to 12 children £228 (equates to £19 per child) • F ull day lasts approx. from 08:45 until 17:00, four activities + food. Up to 12 children £360 (equates to £30 per child)

Where can I book a party?

Our fantastic 3 for 2 deal is also available on our Introductory Adventures and what’s more, if you do book an Introductory Adventure and then book another 4 or 7 night Multi Activity holiday in the same year, we’ll deduct the cost of your Introductory Adventure! (Terms and conditions apply).

8-10

Minimum group size eight, maximum twelve (we can run multiple groups).

We offer these holidays on specific dates at several of our centres, mostly in the Easter, May and October holiday periods. They tend to book up quickly so make sure you call us soon.

Special offers

HH 7-10

10-13

8-10

7-10

We offer birthday parties at all our UK centres throughout the year (subject to availability). To arrange your tailor-made party please complete our online Birthday Parties enquiry form www.pgl.co.uk/birthdayparties Party bags also available from just £2.50 per child! See page 52.

FROM

£19 per child

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

ACTION & ADVENTURE Adrenaline fuelled holidays

Born to be in the water? Then this holiday is for you! You’ll learn how to do tonnes of water activities like water skiing, wakeboarding (like snowboarding on water), banana boats, ringos and kayaking. You’ll also sail to Cowes, the home of British yachting! We provide everything you need for this holiday, we just ask that you are water confident.

Where can I do this holiday? Little Canada, Isle of Wight

page 40

Half motorsports, half multi activities

Half watersports, half multi activities

10-13

13-16

Fuelled up for a full-on motorsports adventure? Try your hand at driving a variety of vehicles, improve your skills and tackle our off-road tracks. Plus learn how to keep the vehicles in tip top condition. You can drive a variety of vehicles including motorbikes, go-karts and all-terrain vehicles. You don’t need any experience, just bring some sturdy shoes that cover your ankles.

Where can I do this holiday? Boreatton Park, Shropshire Caythorpe Court, Lincolnshire Osmington Bay, Dorset page 41

page 34 page 38

13-16

mOTORSPORTS TREASURE QUEST H H

10-13

WET & WILD

8-10

10-13

Five day adventure quest, one day at Alton Towers Use clues and work as a team to complete exciting challenges and find pieces of Lord Hunt’s most prized treasure - the Pharaoh’s Pyramid Puzzle that are scattered around the Boreatton Park Estate. To defeat your rival, the mysterious Ghoulah, you will need to ride the zip wire to escape, canoe across the murky waters of Boreatton Lake, abseil down the tower to reach a clue and many more activities. To top off your adventure you’ll even get to spend a day at Alton Towers - great for team building!

Where can I do this holiday? Boreatton Park, Shropshire

page 34

Adventure Holidays

for 7-17 year olds

MOTORSPORTS handbook

FROM

£729 22

Action and Adventure

FROM

£679

FROM

£669

ACTIO N

13-16

ADRENALINE ADVENTURE

10-13

XTREME ADVENTURE

AN ADVEN D TURE

13-16

Half Xtreme Adventure, half multi activities

Great multi activities plus thrilling theme parks

Looking for an adventure a little more than the norm? Combine the best of Osmington Bay’s activities with hair raising extreme sports. Make the most of our coastal location and try your hand at crag climbing, stand up paddleboarding and our brilliant coasteering adventure! You don’t need any equipment or experience, just bring your sense of adventure!

An adrenaline pumping, hair raising, white knuckle adventure! Enjoy four or five full days of exhilarating multi activities then top it off with visits to some of the best theme parks in the UK.

Where can I do this holiday? Osmington Bay, Dorset

page 41

Enjoy two incredible days at Alton Towers and Drayton Manor theme parks (at Boreatton Park) or a full-on day at Thorpe Park (at Marchants Hill).

Where can I do this holiday? Boreatton Park, Shropshire page 34 Marchants Hill, Surrey page 36

FROM

£729

£699 Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

LOVE TO LEARN Develop new skills

SURFING H

10-13

13-16

10-13

13-16

Half equestrian activities, half multi activities

Six full days of equestrian activities

Half surfing lessons, half multi activities

Love horses? On this holiday you’ll get to learn or improve your riding and horse care skills at a stables a short coach ride from the centre for half a day, every day! But don’t worry you won’t miss out on the classic PGL multi activities, for the other half a day you’ll be back on centre making the most of all that is on offer!

The ultimate horsey holiday! Our ‘pro’ holiday is for more experienced riders (able to canter across open fields) and is all about riding and caring for your pony for the whole week.

Surf like a pro in no time! Our awesome instructors will teach you all the basics – paddling out, catching, riding and leaving a wave. We promise you will never forget the feeling when you catch your first wave! Not to forget you will also get the opportunity to try lots of multi activities back at the centre too!

This riding holiday is suitable for novice and intermediate riders. We provide everything but you must bring shoes or boots with a heel.

Where can I do this holiday? Boreatton Park, Shropshire page 34 Windmill Hill, Sussex page 42

Being based at our Welsh centre, Tregoyd House, alongside improving your riding skills, there’s also an excellent opportunity for hacking across the stunning Brecon Beacons! We provide everything, but you must bring shoes or boots with a heel.

Where can I do this holiday? Beam House, Devon

Where can I do this holiday? Tregoyd House

page 44

FROM

£769 £839

HORSE RIDING PRO

HORSE H RIDING

10-13

8-10

Love to Learn

FROM

£729

page 43

Half cookery lessons, half multi activities

Half driving skills and theory, half multi activities

Half baking lessons, half multi activities

Jump ahead of the crowd and learn to drive a car before your 17th birthday! Each day we’ll take you (by coach) to a private location where you’ll have a 30 minute driving lesson. You’ll also learn how to take a theory test, check your vehicle is roadworthy, understand about car insurance and what to do in an accident. Plus, back at Boreatton Park you’ll get to try tonnes of multi activities too!

Is baking your thing? Or are you looking to brush up on your pastry skills? Inspired by the ‘Great British Bake Off’ spend half of your holiday in the kitchen creating amazing cakes and bakes to wow your friends & family and then half experiencing the best of PGL classic multi activities. You’ll even get a recipe book to take home and practise with!

10-13

8-10

Whether you’ve never cooked before or are ‘a bit of a pro’, we’ll have you cooking a variety of dishes and treats with a different theme each day. You’ll get your own recipe book and will take a dish home to impress your friends and family. Spend half of each day cooking and half trying out amazing multi activities.

Where can I do this holiday? Bawdsey Manor, Suffolk Osmington Bay, Dorset Marchants Hill, Surrey

FROM

£735

page 35 page 41 page 36

Where can I do this holiday? Boreatton Park, Shropshire

page 34

FROM

£769

BAKE IT

H 8-10

NEW for 2020

10-13

13-16

LEARNER DRIVER

7-10

COOK’S H ACADEmY H

13-16

Where can I do this holiday? Osmington Bay, Dorset Marchants Hill, Surrey

page 41 page 36

FROM

£735

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

CREATIVE KIDS

13-16

Half creating video games, half multi activities

Half photography, half multi activities

Love gaming and want to learn more? Using the latest in games design platforms, you can create any kind of first-person 3D game. The only limit is your imagination. Using state-of-the-art development software, you’ll learn how to create environments, build 3D characters and add special effects - even lighting and sound! Everyday, you will also get to try out lots of the great multi activities Boreatton Park has to offer.

Have you got an eye for a great shot? With indoor ‘classroom’ style work kept to a minimum, you will develop your technical, visual and creative skills. Our professional photography tutors will teach you how to use the full manual operation of the camera, and provide you with all the photographic equipment you will need. You will also learn Photoshop retouching and lighting techniques. Ideal for beginners and intermediate photographers alike.

Where can I do this holiday? Boreatton Park, Shropshire

Where can I do this holiday?

page 34

Marchants Hill, Surrey

FROM

£769 26

10-13

13-16

PHOTOGRAPHY ADVENTURE

10-13

VIDEO GAmES WORKSHOP

Unleash your creative side

Creative Kids

page 36

FROM

£769

13-16

DANCE

10-13

FILm mAKING

13-16

Half film making, half multi activities

Half dance, half multi activities

Dreaming of a career on the big screen or behind the scenes? Choose a film genre to create with your group and then produce your own mini blockbuster to showcase at the end of the week and take home on DVD!

Got a passion for dance? This holiday is for you! You’ll try out a variety of different dance styles, learning new techniques each day. Then your group will make up a dance routine to perform for your friends at the end of the week! Each day you’ll also be able to try out lots of multi activities too.

You’ll learn all about film making from picture and sound recording to scriptwriting and performance skills. Learn how to use sound effects, visual effects and music to enhance your masterpiece and discover what’s involved in directing a movie, before editing your film with professional software.

Where can I do this holiday? Boreatton Park, Shropshire

page 34

Where can I do this holiday? Boreatton Park, Shropshire page 34 Marchants Hill, Surrey page 36

FROM

£769

FROM

£669 Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

OVERSEAS ADVENTURE The ultimate PGL adventures

TWO CENTRE ADVENTURE

Bigger adventures, more to discover.

Three days of Med watersports + two day canoe descent of the Ardèche + one day of multi activities

Spread your wings and explore further afield at our brilliant French centres. Choose from our three amazing centres, including our beautiful château near Paris and our picturesque bases in the South of France. Experience thrilling new activities, French culture and stunning scenery. For further details on each of our French centres please see page 47.

Château de Grande Romaine (p47) Paris and Disneyland®

FRANCE

Domaine de Segries (p47) Two Centre Adventure Mimosa (p47) Two Centre Adventure Mediterranean Watersports

OVERSEAS LOCATIONS

13-17

The ultimate overseas PGL adventure! Spend three days on the Med enjoying an action-packed watersports programme then travel to the Ardèche, stopping at a waterpark on the way! From your base in the beautiful Ardèche you will spend two days canoeing through the dramatic Ardèche Gorge, returning to base each night, followed by a final day at the centre trying out a range of multi activities. Sometimes you will go to the Ardèche first and then the Med – either way it will be an unforgettable adventure!

Two Centre Adventure available at: • Mimosa Valras Plage (Med) and Domaine de Segries (Ardèche Gorge) visit www.pgl.co.uk/mimosasegs

FROM

£869 28

Overseas Adventure

EAS S R E OV TURE N ADVE

13-17

PARIS & DISNEYLAND®

9-13

mEDITERRANEAN WATERSPORTS

13-17

Six days of watersports on the Mediterranean

Three days at Parc Astérix, Paris and Disneyland® + three days of multi activities

A great summer in the South of France!

Culture, fun and adventure all in one!

Sun, sea, sand and activities – this holiday has it all! Try out some fantastic watersports activities such as snorkelling, banana boats and sailing on the Med. We even include entrance to a waterpark for the day!

Soak up the best of Paris with a full day sight-seeing, including a visit to the Eiffel Tower and a Seine river cruise. Plus you’ll also get a full day at Disneyland® Paris and a full day at Astèrix theme park!

You will stay at our chilled-out centre, Mimosa. It’s really close to the beach and has some fantastic multi activities on site too such as rifle shooting, climbing and archery!

You will stay at Château de Grande Romaine which is just an hour from the centre of Paris. When you’re not out and about you’ll be back at the Château, making the most of all the multi activities on offer, along with getting to enjoy the outdoor swimming pool!

Mediterranean Watersports available at: • Mimosa Valras Plage (Med) visit www.pgl.co.uk/adventuremim

Paris & Disneyland® available at: • Château de Grande Romaine

visit www.pgl.co.uk/adventureCGR

FROM

£869

FROM

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

£859 29

life

WAS MEANT FOR

GOOD FRIENDS and

great adventures

Because adventure matters...

Our adventure centres. Your home for the holiday; no two are the same! 32 Our Centres 34 Boreatton Park 35 Bawdsey Manor 36 Marchants Hill 37 Liddington 38 Caythorpe Court 39 Pestalozzi - NEW! 40 Little Canada 41 Osmington Bay 42 Windmill Hill 43 Beam House 44 Tregoyd House 45 Winmarleigh Hall 46 Dalguise 47 Our French Centres

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

OUR CENTRES

Somewhere to find your feet

Our adventure centres all have their different features but each has been designed with children in mind. They are filled with purpose-built activities including climbing towers, giant swings and zip wires! Some are small and homely; others are much bigger with acres of outdoor space. In fact, they’re in a class of their own.

What can I do where?

Dalguise

Winmarleigh Hall

Multi Activity

Caythorpe Court

Boreatton Park

Multi Activity Motorsports

Multi Activity Adrenaline Adventure Motorsports Treasure Quest Horse Riding Learner Driver Dance Film Making Video Games Workshop

Bawdsey Manor Multi Activity Cook’s Academy

Marchants Hill

Tregoyd House

Multi Activity Adrenaline Adventure Bake It Cook’s Academy Film Making Photography Adventure

Multi Activity Horse Riding Pro

Pestalozzi

Beam House

Multi Activity

Multi Activity Surfing

Windmill Hill

Osmington Bay Multi Activity Motorsports Xtreme Adventure Bake It Cook’s Academy

NEW FOR 2020

Little Canada Liddington Multi Activity

Multi Activity Horse Riding

Multi Activity Wet & Wild

Château de Grande Romaine FRANCE

To make choosing where to go simple, see our handy colour coded map. It shows which holidays are available at which centre.

Paris and Disneyland®

MULTI ACTIVITY ACTION & ADVENTURE LOVE TO LEARN CREATIVE KIDS OVERSEAS ADVENTURE

Domaine de Segries Two Centre Adventure

Mimosa

Two Centre Adventure Mediterranean Watersports 32

Our Centres

AMAZING ACTIVITIEs

SPECIAL SETTINGS

Built for adventure

Our centres are filled with purpose-built activities which make the most of their natural settings – raft build on a lake, canoe down a river, zipwire through a forest or tackle a high ropes course with a sea view! Whatever the activity you can rest assured that we put safety at the heart of everything we do, continually investing to create adventures that are bigger, better and safer.

Perfect for children

From small homely centres to those set in hundreds of acres – all of our centres have been chosen and designed with children and adventure in mind. Almost all have lakes and woodland, some have rivers or beaches and all have spaces to play and unwind – making them perfect settings for an unforgettable adventure in the great outdoors.

PGL staff TIME FOR BED Get settled in

After a full day of adventure followed by evening activities our popular Group Leaders (Groupies) will encourage teeth-brushing and ensure younger guests are settled and happy. Then, after lights out, our night duty staff take over – reassuring the anxious, encouraging the high spirited to settle and patrolling throughout the night to ensure everyone is well rested for another action-packed day.

With you for every step

HeaRTY FOOD For healthy appetites

Adventures make you hungry! We provide three healthy, high energy meals per day, with plenty of variety, supporting the five-a-day campaign as well as minimising added salt, sugar and fat. Meals take place in our welcoming dining rooms where our staff will be on hand to help – from choosing what to have, where to sit or where to find the mayo! Mealtimes at PGL are a happy, social time to relax and reflect on the day’s highlights.

We select our staff for being the very best at what they do: Specially trained, motivated and compassionate – from waking up the sleepy heads to encouraging the more nervous to push outside their comfort zones – the majority of our centre teams live on site and are there to keep your children safe and happy around the clock, whilst giving them the time of their lives.

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

Boreatton Park activities

8-10

10-13

Abseiling Aeroball Alton Towers* Archery Canoeing Challenge Course Climbing Drayton Manor* Fencing Giant Swing High Ropes Jacob’s Ladder Kayaking

13-16

Low Ropes Orienteering Parachute Games Problem Solving Quad Biking Raft Building Rifle Shooting Sensory Trail Survivor Trapeze Tunnel Trail Zip Wire

*Optional excursions for Multi Activity guests see page 52.

boreatton park shr shrOOPshIre

Our biggest and most popular centre.

It’s a haven for adventure! The grounds are so enormous it will take you at least a week to explore them and it has the widest range of activities dotted throughout. Plus, it has the most holidays to choose from so there’s something for every adventurer here!

What facilities are there?

Boreatton Park’s 240 acres are home to three lakes, a river, a 37ft sandstone cliff for abseiling, five zip wires, abseil towers, six giant swings and much, much more!

Our biggest, most popular centre Widest choice of holidays 240 acres to explore

Visit our website for even more information, images, virtual tours and sample itineraries.

What’s the accommodation like?

Whilst you’re here you will normally stay in the main mansion house (8-13’s), the ‘Tall Timbers’ Lodges (8-16’s) or our ‘all weather’ tented village (10-16’s).

What can I do here?

Boreatton Park offers more activities than any of our other centres but if you’re looking to add something a little extra to your holiday, we offer optional excursions to Alton Towers and Drayton Manor Park during the summer holidays (see page 52 for more information). www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

DURATION

ACCOM

7 nights (sat - sat)

Indoor

✔

7 nights (sat - sat)

Tents

✔

4 nights (mon - fri)

Indoor

✔

4 nights (tue - sat)

Indoor

3 nights (sat - tue)

Indoor

First Timer Week (p20-21)

7 nights (sat - sat)

Introductory Adventure (p20-21)

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

✔

£569

£579

£669

£639

£569

✔

£569

✔

£475

£495

£555

£545

£475

✔

£369

£385

£435

£369

✔

£249

£259

£305

£249

Indoor

✔

£669

£639

2 nights (tue - thu)

Indoor

✔

£179

Adrenaline Adventure (p22-23)

7 nights (sat - sat)

Indoor

✔

£745

£735

Motorsports (p22-23)

7 nights (sat - sat)

Indoor

✔

£689

£679

Treasure Quest (p22-23)

7 nights (sat - sat)

Indoor

✔

£679

£669

Horse Riding (p24-25)

7 nights (sat - sat)

Indoor

✔

£779

£769

Learner Driver (p24-25)

7 nights (sat - sat)

Indoor

✔

£775

£769

Dance (p26-27)

7 nights (sat - sat)

Indoor

✔

£679

£669

Film Making (p26-27)

7 nights (sat - sat)

Indoor

✔

£779

£769

Video Games Workshop (p26-27)

7 nights (sat - sat)

Indoor

✔

£779

£769

Multi Activity (p18-19)

8-10 10-13 13-16

*Date bands reflect holiday prices only and not availability. Please go online for current operating dates. For more information on: Escorted Travel see page 53 Optional Extras see page 52 Insurance see pages 58.

Our Centres

PGL BOREATTON PARK, BASCHURCH, SHROPSHIRE, SY4 2BA

BAWDSEY mANOR SUFFOLK

Bawdsey Manor activities

13-16

Abseiling Aeroball Archery Buggy Build Coastal Walk Challenge Course Climbing Fencing Giant Swing Jacob’s Ladder Orienteering Problem Solving

Sitting just a stone’s throw from the beach, with stunning panoramic views of the beautiful Suffolk coastline, Bawdsey Manor is a spectacular centre to enjoy one of our many classic Multi Activity adventures or our popular Cook’s Academy holiday.

What facilities are there?

We’ve continued our development of Bawdsey Manor throughout 2019 and the centre now boasts a great range of our classic Multi Activity bases to include an abseil tower, zip wires, trapeze and challenge course! We’ve also added the River Jordan in 2019 - perfect for raft building!

What’s the accommodation like?

You will sleep in the accommodation blocks within the grounds or in the rooms in the main house. Bedrooms are bunk-bedded and most sleep four to six children. A small number of rooms sleep eight to ten children. All rooms in the grounds are en-suite and those in the main house all have bathrooms close by.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

DURATION

ACCOM

7 nights (sat - sat)

Indoor

✔

7 nights (sat - sat)

Tents

✔

4 nights (mon - fri)

Indoor

✔

4 nights (tue - sat)

Indoor

3 nights (sat - tue)

Indoor

First Timer Week (p20-21)

7 nights (sat - sat)

Introductory Adventure (p20-21) Cook’s Academy (p24-25)

Multi Activity (p18-19)

Raft Building Rifle Shooting Sensory Trail Survivor Team Games Trapeze Zip Wire

What’s it like?

Stunning beach and river location 144 acres to explore Added in 2019 - River Jordan

Visit our website for even more information, images, virtual tours and sample itineraries.

10-13

H 8-10

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

✔

£579

£669

£639

£569

✔

£569

✔

£495

£555

£545

£475

✔

£385

£435

£369

✔

£259

£305

£249

Indoor

✔

£669

£639

2 nights (tue - thu)

Indoor

✔

£179

7 nights (sat - sat)

Indoor

✔

£749

£735

8-10 10-13 13-16

PGL BAWDSEY MANOR, BAWDSEY, WOODBRIDGE, IP12 3BH

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

H 8-10

10-13

Marchants Hill activities

13-16

Abseiling Aeroball Archery Buggy Build Challenge Course Climbing Fencing Giant Swing Hiking Jacob’s Ladder Kayaking Low Ropes Orienteering

Problem Solving Raft Building Rifle Shooting Sensory Trail Survivor Team Games Thorpe Park* Trapeze Tunnel Trail Zip Wire

*Optional excursions for Multi Activity guests see page 52.

mARCHANTS HILL SURREY

What’s it like?

There are 45 acres of grounds packed with activities so everything is just a short walk away. Marchants Hill has over 20 fantastic activities all situated on-site, as well as purpose-built accommodation blocks, dining room and a sports hall which offers a great space for indoor activities. Marchants Hill is great for all ages and offers a great choice of Specialist holidays as well as our classic Multi Activity options.

What facilities are there?

Beautiful woodland setting Fantastic location, close to London Two purpose-built lakes

For 13-16 year olds there’s a chill-out room with a TV and music player – a great place to relax with your friends after a full day of exciting adventure activities. There are two purpose-built lakes on-site for raft building and kayaking. And if that’s not enough, adrenaline junkies can test their nerve (and stomach!) on the awesome rides at Thorpe Park during the summer holidays. See page 52 for more information (additional supplement applies).

Why not add on a day trip to Thorpe Park? See page 52.

Visit our website for even more information, images, virtual tours and sample itineraries.

What’s the accommodation like?

Our fantastic accommodation blocks sleep four to six in each room and all are en-suite. Younger age groups may be accommodated in our adjoining annexe, Bethany House, which has en-suite, six or eight bedded rooms.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

Multi Activity (p18-19)

DURATION

ACCOM

8-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

£569

7 nights (sat - sat)

Indoor

✔

£569

£579

£669

£639

4 nights (mon - fri)

Indoor

✔

£475

£495

£555

£545

£475

4 nights (tue - sat)

Indoor

✔

£369

£385

£435

£369 £249

3 nights (sat - tue)

Indoor

✔

£249

£259

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£669

£639

Introductory Adventure (p20-21)

2 nights (tue - thu)

Indoor

✔

£179

Adrenaline Adventure (p22-23)

7 nights (sat - sat)

Indoor

✔

£709

£699

NEW - Bake It (p24-25)

7 nights (sat - sat)

Indoor

✔

£749

£735

Cook’s Academy (p24-25)

7 nights (sat - sat)

Indoor

✔

£749

£735

Film Making (p26-27)

7 nights (sat - sat)

Indoor

✔

£779

£769

Photography Adventure (p26-27)

7 nights (sat - sat)

Indoor

✔

£779

£769

Easter 04/04 - 18/04

Our Centres

PGL MARCHANTS HILL, HINDHEAD, SURREY, GU26 6RF

10-13

H 7-10

Liddington activities

13-16

Abseiling Aeroball Archery Buggy Build Canoeing Challenge Course Climbing Crate Challenge Fencing Giant Swing Jacob’s Ladder Nature Trail Orienteering

LIDDINGTON

What’s it like?

Liddington is like nothing you’ve seen before! Formerly a hotel and conference centre, it has a more modern feel, offering a unique adventure centre experience. There are over 150 acres of grounds, including 11 full size football pitches, the perfect base for an action-packed Multi Activity holiday - whether you’re a first timer or seasoned explorer!

WILTshIre

What facilities are there?

Our most modern centre Over 150 acres to explore Great for Multi Activity holidays

Visit our website for even more information, images, virtual tours and sample itineraries.

Offering a huge range of our classic Multi Activities you’ll need at least a week here to try them all! From abseiling to orienteering and canoeing to zip wire, the fun never stops! Plus we’ve also got several flexible indoor spaces, perfect for evening entertainment!

What’s the accommodation like?

This centre offers fantastic, comfortable accommodation. All the rooms are en-suite and sleep four to six children. Accommodation is either in the main building, built around outdoor courtyards or in our newer accommodation block ‘Ridgeway’ nearby.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

Multi Activity (p18-19)

Problem Solving Raft Building Sensory Trail Survivor Team Games Trapeze Tree Top Trail Vertical Challenge Zip Wire

DURATION

ACCOM

7-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

£569

7 nights (sat - sat)

Indoor

✔

£569

£579

£669

£639

4 nights (mon - fri)

Indoor

✔

£475

£495

£555

£545

£475

4 nights (tue - sat)

Indoor

✔

£369

£385

£435

£369 £249

3 nights (sat - tue)

Indoor

✔

£249

£259

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£669

£639

Introductory Adventure (p20-21)

2 nights (tue - thu)

Indoor

✔

£179

PGL LIDDINGTON, FOXHILL, SWINDON, SN4 0DZ

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

H 7-10

10-13

13-16

CAYTHORPE COURT LINCOLNSHIRE

Caythorpe Court activities Abseiling Aeroball All Aboard Archery Buggy Build Challenge Course Climbing Fencing Giant Swing High Ropes Jacob’s Ladder Kayaking Low Ropes

Orienteering Problem Solving Quad Biking Raft Building Rifle Shooting Sensory Trail Survivor Trapeze Tunnel Trail Vertical Challenge Zip Wire

What’s it like?

Caythorpe Court is a fantastic centre with everything you could possibly need to have an amazing adventure in the school holidays. With 65 acres of grounds surrounding a huge mansion house there are loads of great facilities and even more brilliant PGL activities than ever!

What facilities are there?

65 acres of private grounds Fantastic range of activities A great base for Motorsports

Caythorpe Court has been continually improved over the last couple of years, with brand new accommodation in 2019 and a purpose-built dining room. On site we have a fantastic range of Multi Activities including tunnel trail, an indoor rifle range and two lakes, perfect for kayaking and raft building.

What’s the accommodation like?

Guests stay in our en-suite accommodation blocks within the grounds of the centre. Each room sleeps between six to eight children.

Visit our website for even more information, images, virtual tours and sample itineraries.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

DURATION

ACCOM

7-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

7 nights (sat - sat)

Indoor

✔

£579

£669

£639

4 nights (mon - fri)

Indoor

✔

£495

£555

£545

4 nights (tue - sat)

Indoor

✔

£385

£435

3 nights (sat - tue)

Indoor

✔

£259

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£669

£639

Introductory Adventure (p20-21)

2 nights (tue - thu)

Indoor

✔

£179

Motorsports (p22-23)

7 nights (sat - sat)

Indoor

✔

£689

£679

Multi Activity (p18-19)

Easter 04/04 - 18/04

Our Centres

PGL CAYTHORPE COURT, CAYTHORPE, LINCOLNSHIRE, NG32 3ER

PESTALOZZI

10-13

13-16

Pestalozzi activities Abseiling Aeroball Archery Buggy Build Challenge Course Climbing Fencing Giant Swing Jacob’s Ladder Low Ropes Orienteering Problem Solving Raft Building Sensory Trail

Occupying a peaceful rural location in East Sussex Pestalozzi is perfect for an ‘escape from it all’ holiday, full of adventure! Following a full refurbishment, Pestalozzi will open in 2020 and we are excited to welcome our first guests, old and new, this spring!

What facilities are there?

Pestalozzi boasts 138 acres full of Multi Activity bases such as a giant swing, Jacob’s ladder and trapeze. It also has a lake, perfect for watersports, along with lots of open space - just waiting to be explored!

New for 2020 Only 1.5 hours from London 138 acres to explore

What’s the accommodation like?

Whilst you are here you will normally stay in our ‘Hastings’ accommodation block. Each room sleeps between four to six guests, with shower rooms and toilets located close by.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

Multi Activity (p18-19)

Survivor Trapeze Zip Wire

Our newest centre for 2020.

EAST SUSSEX

Visit our website for even more information, images, virtual tours and sample itineraries.

8-10

NEW FOR 2020

DURATION

ACCOM

DATES & PRICES*

8-10 10-13 13-16

Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

£529

7 nights (sat - sat)

Indoor

✔

£529

£629

£599

4 nights (mon - fri)

Indoor

✔

£495

£555

£545

£475

4 nights (tue - sat)

Indoor

✔

£385

£435

£369

3 nights (sat - tue)

Indoor

✔

£259

£305

£249

PGL PESTALOZZI, SEDLESCOMBE, BATTLE, TN33 0UF

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

Little Canada activities

8-10

10-13

13-16

Abseiling Aeroball Archery Buggy Build Canoeing† Cat Walk Challenge Course Climbing Coastal Walk Dragon Boating† Fencing Giant Swing Hiking Jacob’s Ladder Kayaking†

Low Ropes Orienteering Problem Solving Quad Biking Sailing† Sensory Trail Survivor The Matrix Team Games Trapeze Tunnel Trail Vertical Challenge Zip Wire

† Sea conditions permitting.

LITTLE CANADA ISLE OF WIGHT

What’s it like?

Set in 48 acres of woodland on the banks of Wootton Creek, and with log cabin style accommodation, it would be easy to confuse Little Canada with the country from which it draws inspiration. We also boast private access direct to the water from our seafront locations don’t come much better than this! There are loads of different activities to try on land and on the water, or if you really want to make the best of this location then try our Wet & Wild holiday (see page 22).

Home of ‘Wet & Wild’ Fantastic creek-side location Wide range of activities

What facilities are there?

Little Canada has a fantastic range of Multi Activity bases including multiple climbing and abseil towers, an archery range, giant swing and our very own creek used for dragon boating during the warmer months. We also use the beach, just a short walk away, for canoeing, kayaking and many of the activities on the Wet & Wild holiday. Indoors you’ll find a large sports hall and, exclusive to Little Canada, the ‘Mysterious Matrix’.

What’s the accommodation like?

Many of our log cabins have recently been updated and refurbished. Most rooms sleep four to six children and have their own bathroom. The cabins are grouped together in small villages. 8-10’s usually stay in our cosy Woodland House, situated in the grounds with en-suite rooms.

Visit our website for even more information, images, virtual tours and sample itineraries.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

DURATION

ACCOM

8-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

7 nights (sat - sat)

Indoor

✔

£639

£609

4 nights (mon - fri)

Indoor

✔

£555

£545

4 nights (tue - sat)

Indoor

✔

£435

3 nights (sat - tue)

Indoor

✔

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£639

£609

Wet & Wild (p22-23)

7 nights (sat - sat)

Indoor

✔

£749

£729

Multi Activity (p18-19)

Our Centres

PGL LITTLE CANADA, WOOTTON, ISLE OF WIGHT, PO33 4JP

7-10

Osmington Bay activities

10-13 13-16

Abseiling Aeroball Archery Beach Walk Buggy Build Climbing Dragon Boating† Fencing Giant Swing Hiking Jacob’s Ladder Kayaking† Keel Boats† Low Ropes

Orienteering Problem Solving Quad Biking Raft Building Rifle Shooting Sensory Trail Street Surfing Survivor Trapeze Tunnel Trail Zip Wire

† Watersports available from 1st May - 31st October, sea conditions permitting.

OSmINGTON BAY DORSET

What’s it like?

Osmington Bay is set in 45 acres of grounds with its own access to a beautiful pebble beach and cliff top views. This is one of our biggest centres with superb facilities, great watersports and other activities. With a fantastic range of holidays to choose from and suitable for all age groups, this is a popular centre for both first time and repeat guests.

What facilities are there?

Watersports at the 2012 Olympic venue Sea views over Weymouth Beach access

Along with the awesome outdoor facilities, Osmington Bay has great indoor facilities including climbing walls, a large sports hall and a spacious activity zone. Watersports take place just a short coach journey away at the sailing academy on the nearby Isle of Portland, where the 2012 Olympic sailing events were held. And for those who’d like to test their nerve and experience a range of thrilling specialist activities, Osmington Bay is also home to our Xtreme Adventure holiday! (See page 23).

What’s the accommodation like?

Accommodation is in comfortable four bedded chalets or our newly built accommodation blocks at the heart of the centre. All rooms have en-suite bathrooms. Many have a fantastic position on the hillside and the surrounding communal areas have amazing views of the sea and coastline.

Visit our website for even more information, images, virtual tours and sample itineraries.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

Multi Activity (p18-19)

DURATION

ACCOM

7-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

£559

7 nights (sat - sat)

Indoor

✔

£569

£649

£619

4 nights (mon - fri)

Indoor

✔

£495

£555

£545

£475

4 nights (tue - sat)

Indoor

✔

£385

£435

£369 £249

3 nights (sat - tue)

Indoor

✔

£259

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£649

£619

Introductory Adventure (p20-21)

2 nights (tue - thu)

Indoor

✔

£179

Motorsports (p22-23)

7 nights (sat - sat)

Indoor

✔

£689

£679

Xtreme Adventure (p22-23)

7 nights (sat - sat)

Indoor

✔

£749

£729

NEW - Bake It (p24-25)

7 nights (sat - sat)

Indoor

✔

£749

£735

Cook’s Academy (p24-25)

7 nights (sat - sat)

Indoor

✔

£749

£735

PGL OSMINGTON BAY, OSMINGTON, DORSET, DT3 6EG

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

WINDmILL HILL SUSSEX

13-16

H 8-10

10-13

Windmill Hill activities Abseiling Aeroball All Aboard Archery Canoeing Challenge Course Climbing Fencing Giant Swing Hiking Jacob’s Ladder Orienteering Problem Solving Raft Building

Rifle Shooting Sensory Trail Team Games Trapeze Tunnel Trail Zip Wire

What’s it like?

This impressive Grade II listed mansion house is set in the beautiful countryside of the Sussex Downs. All the adventure activities are situated in the 21 acre grounds around the main house, within easy reach of all the main buildings; giving the centre a cosy and friendly atmosphere.

What facilities are there?

A fantastic range of state-of-the-art activity bases are all available on-site. Windmill Hill is home to a large multi-purpose sports hall, sports pitches and lakes for water-based activities. There is also a recreation area called ‘The Loft’ for you to relax after a full day of activities, which includes a shop and social area.

Lodge accommodation Cosy atmosphere Huge range of activities

What’s the accommodation like? Accommodation is in modern, purpose-built lodges which offer five or six bedded en-suite rooms. The lodges create a homely ‘village’ feel and are all within the grounds of the main house.

Visit our website for even more information, images, virtual tours and sample itineraries.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

Multi Activity (p18-19)

DURATION

ACCOM

8-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Oct Half Term 24/10 - 31/10

£559

7 nights (sat - sat)

Indoor

✔

£569

£649

£619

4 nights (mon - fri)

Indoor

✔

£495

£555

£545

£475

4 nights (tue - sat)

Indoor

✔

£385

£435

£369 £249

3 nights (sat - tue)

Indoor

✔

£259

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£649

£619

Introductory Adventure (p20-21)

2 nights (tue - thu)

Indoor

✔

£179

Horse Riding (p24-25)

7 nights (sat - sat)

Indoor

✔

£779

£769

Summer Holidays 08/08 - 29/08

Our Centres

PGL WINDMILL HILL, HAILSHAM, EAST SUSSEX, BN27 4RZ

Beam House activities

13-16

10-13

Abseiling Aeroball All-Terrain Vehicles Archery Beach Games Blokarting Body Boarding† Challenge Course Climbing Coastal Trail Fencing High Ropes

Kite Flying Orienteering Problem Solving Team Games Rifle Shooting Sensory Trail Street Surfing† Surfing Survivor Trapeze Zip Wire

† Sea / beach activities from 1st April – tide, beach space and sea conditions permitting.

BEAm HOUSE

What’s it like?

Set by the river in a picturesque wooded valley with the famous beach at ‘Westward Ho!’ just a short coach ride away, Beam House offers the convenience of the beach with a stunning, tucked away, rural location. As well as the watersports action at the beach there are lots of other activities on-site and off, including a huge range of our classic multi activities and dramatic coastal walks.

DEVON

Our beach team are best for finding the perfect waves for body boarding and surfing and if you really want to catch some waves in style, then check out our surfing holiday which is exclusive to Beam House (see page 24). Weather and sea conditions permitting, we also include some activities at the beach when you’re on a 7 night Multi Activity holiday (we do go to the beach on other holidays but for how long will vary).

Home to our Surfing holiday Small and friendly Exclusively for 10-16’s

What facilities are there?

Woodland and fields surround the centre and in the grounds there are activities including abseiling, climbing, archery, a fantastic high ropes course, zip wire and all-terrain vehicles! In the evenings there’s a social area to chill out after a full day of activities, or for hosting our varied evening entertainment programme!

What’s the accommodation like? All accommodation is in the main 17th century manor house. The rooms are large bunk-bedded rooms with eight to 16 beds. Showers and toilets are located near to the rooms.

Visit our website for even more information, images, virtual tours and sample itineraries.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

DURATION

ACCOM

7-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

7 nights (sat - sat)

Indoor

✔

£649

£619

4 nights (tue - sat)

Indoor

✔

£435

3 nights (sat - tue)

Indoor

✔

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£649

£619

Surfing (p24-25)

7 nights (sat - sat)

Indoor

✔

£739

£729

Multi Activity (p18-19)

PGL BEAM HOUSE, TORRINGTON, DEVON, EX38 8JF

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

TREGOYD HOUSE POWYS

13-16

Tregoyd House activities Abseiling Aeroball Archery Canoeing Challenge Course Climbing Fencing Jacob’s Ladder Hiking Kayaking Orienteering Problem Solving Quad Biking Raft Building

Small and friendly, but with loads of space for activities. It’s a beautiful old mansion house (where Lord Hereford once lived) and the unique, private gardens and grounds once attracted wealthy Victorian visitors to sit and picnic by the stream. There’s a lot more going on than picnics today and now its gardens are packed with adventure activities!

What facilities are there?

In the gardens and grounds of Tregoyd House there are challenge courses, an abseil and climbing tower, trapeze, Jacob’s ladder, a rifle range and an archery field. A short walk away at ‘Bogswood’ you’ll find our new purpose-built lake - perfect for raft building and kayaking!

What’s the accommodation like?

At Tregoyd House, all the accommodation is in the mansion house. It’s in multi-bedded rooms with bunk beds, so you will make friends in no time. Showers and toilets are located close to the rooms.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

Multi Activity (p18-19) Horse Riding Pro (p24-25)

DURATION

ACCOM

7-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

Our Centres

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

7 nights (sat - sat)

Indoor

✔

£629

£599

4 nights (tue - sat)

Indoor

✔

£435

3 nights (sat - tue)

Indoor

✔

£305

7 nights (sat - sat)

Indoor

✔

£839

Rifle Shooting Sensory trail Survivor Team Games Trapeze Zip Wire

What’s it like?

Great for our ‘Horse Riding Pro’ holiday Beautiful Welsh borders Private grounds

Visit our website for even more information, images, virtual tours and sample itineraries.

10-13

H 7-10

PGL TREGOYD HOUSE, POWYS, WALES, LD3 0SP

WINmARLEIGH HALL LANCASHIRE

10-13

H 7-10

13-16

Winmarleigh Hall activities Abseiling All-Terrain Vehicles Archery Buggy Build Canoeing Challenge Course Climbing Fencing Giant Swing High Ropes Jacob’s Ladder Low Ropes Orienteering Problem Solving

Raft Building Sensory Trail Survivor Trapeze Vertical Challenge Zip Wire

What’s it like?

Winmarleigh Hall is conveniently located an hour from Manchester and Liverpool and three hours from Glasgow. The Forest of Bowland lies nearby, which is a designated Area of Natural Beauty. Built around the original main house, Winmarleigh Hall was formerly a spectacular traditional Victorian estate. Set in 50 acres of gardens, parkland and woodland, the building retains many original features. Its large rooms and sturdy construction make it ideal for groups of children. The centre is small enough to have a homely feel, but large enough to explore and experience a range of fantastic activities!

50 acres of parkland En-suite accommodation Private lake for watersports

What facilities are there?

There’s a huge range of our classic Multi Activities here, all are on-site and spread throughout the wooded and open areas of the centre’s grounds. Alongside the main building, a more modern building houses the indoor games space and additional accommodation. The centre also has its own private lake – ideal for watersports!

What’s the accommodation like?

Rooms at Winmarleigh Hall are either in the main house or the adjacent modern accommodation block. All accommodation is en-suite and rooms sleep four to ten guests.

Visit our website for even more information, images, virtual tours and sample itineraries.

www.pgl.co.uk/holidays AGE GROUPS

HOLIDAY

Multi Activity (p18-19)

DURATION

ACCOM

7-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 11/07 - 07/08

Summer Holidays 08/08 - 29/08

Oct Half Term 24/10 - 31/10

£559

7 nights (sat - sat)

Indoor

✔

£569

£649

£619

4 nights (mon - fri)

Indoor

✔

£495

£555

£545

£475

4 nights (tue - sat)

Indoor

✔

£385

£435

£369 £249

3 nights (sat - tue)

Indoor

✔

£259

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£649

£619

Introductory Adventure (p20-21)

2 nights (tue - thu)

Indoor

✔

£179

PGL WINMARLEIGH HALL, WINMARLEIGH, PRESTON, LANCASHIRE, PR3 0LA

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

H 7-10

Dalguise activities

13-16 10-13

Abseiling Aeroball Archery Burn walk Canoeing Cat Walk Challenge Course Climbing Fencing Forest Hike Giant Swing Jacob’s Ladder Nature Trail

DALGUISE

Orienteering Problem Solving Quad bikes Raft Building Sensory Trail Survivor Team Games Trapeze Tree Climb Vertical Challenge Zip Wire

What’s it like?

Dalguise is a fantastic forested site by the River Tay, at the heart of Perthshire’s ‘Big Tree Country’. As well as having all the usual exciting PGL Multi Activities, this is our only centre with a 75ft tree climb. There is also a cat walk, which will test your balance high above the ground and a huge double zip wire. The wildlife in this unspoilt area is also incredible and if you are lucky you may see the elusive red squirrel or even leaping salmon.

PERTHSHIRE

What facilities are there?

Highland lodges Set in ‘Big Tree Country’ Unique 75ft tree climb

Most of the activities are on-site and are hidden within the woodlands surrounding the centre – making the most of the forest environment. Water-based activities take place on our purpose-built on-site lake. The main building was once the summer home of Beatrix Potter and many of her stories were said to be inspired by this idyllic location.

What’s the accommodation like?

All guests sleep in the purpose-built lodges or our converted stable block in the grounds which have four to ten beds and their own showers and toilets.

Visit our website for even more information, images, virtual tours and sample itineraries.

www.pgl.co.uk/holidays

AGE GROUPS HOLIDAY

DURATION

ACCOM

7-10 10-13 13-16

DATES & PRICES* Feb Half Term 15/02 - 22/02

Easter 04/04 - 18/04

May Half Term 23/05 - 30/05

Summer Holidays 27/06 - 17/07

Summer Holidays 18/07 - 08/08

Oct Half Term 10/10 - 17/10

7 nights (sat - sat)

Indoor

✔

£529

£629

£599

4 nights (mon - fri)

Indoor

✔

£495

£555

£545

4 nights (tue - sat)

Indoor

✔

£385

£435

3 nights (sat - tue)

Indoor

✔

£259

£305

First Timer Week (p20-21)

7 nights (sat - sat)

Indoor

✔

£629

£599

Introductory Adventure (p20-21)

2 nights (tue - thu)

Indoor

✔

£139

Multi Activity (p18-19)

Our Centres

PGL DALGUISE, DUNKELD, PERTHSHIRE, PH8 0JX

9-13

13-17

Château de Grande Romaine activities

High Ropes Jacobs Ladder Kayaking Mountain Biking Trapeze

Abseiling Archery Buggy Build Climbing Orienteering Mimosa Survivor activities Trapeze Abseiling Zip Wire Archery Domaine Banana de Segries Boats activities Body Archery Boarding Canoeing

OVERSEAS CENTRES FRANCE

Climbing Kayaking Problem Solving Raft Building Rifle Shooting Sailing Stand Up Paddleboarding

Château de Grande Romaine, Northern France

Home of our ‘Paris and Disneyland®’ holiday, Château de Grande Romaine is in a superb position less than 10 miles from Disneyland® and under an hour’s drive from Paris. Facilities include an outdoor swimming pool and a full size football pitch, along with a number of exciting multi activities, located in the 70 acres of grounds! Whilst here you’ll stay in en-suite bedrooms sleeping four to six guests.

Domaine de Segries, Southern France Experience the magic Domaine de Segries occupies a beautiful rural location in the South of France. Set in wooded ® of Disneyland grounds and centred around a traditional stone farmhouse, facilities include an outdoor swimming pool and a sheltered dining area to help you make the most of the warm Paddle the stunning Ardèche river weather. Whilst here it is likely you will stay in our tented village within the centre grounds, with shower and toilet facilities nearby. Watersports action in the Med Mimosa, Southern France

If you fancy chilling out on the French coastline then Mimosa is the centre for you! Based right on the beach this centre has a relaxed and friendly atmosphere. Our amazing activities include banana boating, sailing, stand up paddleboarding and kayaking. Most of our activities take place from the beach itself therefore you don’t have to go far to take part. Whilst here you will stay in our tented village with shower and toilet facilities nearby.

ande Romaine

Château de Gr

Domaine de Segries

Mimosa Be

ach

Visit our website for even more information, images, virtual tours and sample itineraries.

HOLIDAY

www.pgl.co.uk/holidays

CENTRE

Paris & Disneyland® (p28-29)

Château de Grande Romaine, Northern France

Two Centre Adventure (p28-29)

Domaine de Segries & Mimosa, Southern France

Mediterranean Watersports (p28-29)

Mimosa, Southern France

DURATION

ACCOM

7 nights (sun - sun) 8 nights (thu - fri) 8 nights (sun - mon)

AGE GROUPS

DATES & PRICES*

9-13

13-17

Summer Holidays 18/07 - 29/08

Indoor

✔

£859

Tents

✔

£869

Tents

✔

£869

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

EVERY

adventure STARTS WITH A

FIRST STEP Because adventure matters...

Parent Guide 2020. A PGL holiday is a very special partnership between you, your children and us. Our Parent Guide is just another way we work hard to keep this partnership a strong one. You’ll find all the essential information at a glance here, with even more detail on our website, giving you all you need to book with confidence. 50 The UK’s leading provider of children’s holidays 51 Team spirit 52 Unbeatable value 53 Getting there’s easy 54 Frequently Asked Questions 56 Staying safe and happy 57 Website and booking information 58 Insurance, terms and conditions

Go online to find out more ➜ Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

THE UK’S LEADING PROVIDER OF CHILDREN’S HOLIDAYS Welcome to PG L

the freedom to explore, the their child to grow up having had We know that any parent wants ndaries - to unlock their potential encouragement to push their bou opportunity for adventure and the are capable of! and discover just how much they ies and want to protect them – nd that you’re bound to have worr But at the same time, we understa in our job description! that’s only natural, as parents it’s e adventure holiday company, we’v and as the UK’s leading children’s right the er deliv to ren With over 60 years’ experience, ula for child perfect our adventure holiday form been working hard since 1957 to ection. prot and care and e, ntur adve balance between freedom and

parent guide

Our beginnings

e and set off down the Danube. rence bought a folding canvas cano Back in 1957, Peter Gordon Law e, he began leading groups of hom rning Retu h he wanted to share it. still live He loved this experience so muc PGL was born! Peter’s passions trips down the River Wye – and have benefitted who young adults on canoe camping ren child of ns ratio gene ing organisation and the on today, in a growing and thriv s ago. year 60 over an beg he t from wha ed with new friends and enjoyed passion – exciting, full of fun, shar Today our holidays still reflect that rich learning experiences. and ing build e lenging, confidenc with laughter but they are also chal gy-based world, offering real step away from a busy, technolo t They give children the chance to last a lifetime. We think that’s wha ronments, making memories to envi safe , iring insp in es, . ntur adve yone involved what gets the balance right for ever childhood should be all about and

Peter Gordon

What we offer

nt age ranges • Tailored holidays for differe • Dedicated staff • First class reputation centres • Purpose-built adventure for children child • Small group sizes so every feels comfortable most important things In our brochure you’ll find all the even more information find ll you’ but ut abo d we get aske full policy details. and os vide on our website, along with lot to consider when We appreciate there’s always a find it helpful. you e hop we and nt pare you’re a g you this year. We’re looking forward to welcomin

Steve Hougham PGL Adventure Holidays

Parent Guide

Lawrence

“As a parent you’re left feeling relaxed and reassured your children are safe and will enjoy themselves.”

Mrs. Bees

TEAm SPIRIT

PGL Kids say it’s ‘the staff’ that make PGL holidays the best! Only the best will do

The PGL Team

Fully trained and highly skilled, it’s our team that make PGL holidays so popular and successful parents and children tell us so!

PGL Holiday Consultants – at your call

To maintain our standards of excellence we select only the very best of the thousands of candidates who apply every year. We assess them according to their previous work with children, entertainment skills, personality and activity qualifications and experience. Naturally all staff members are DBS (Disclosure and Barring Service, formerly CRB) checked. Additionally, all new appointments are on probation for their first two to four weeks, and our full team are continually provided with training and assessments to ensure they meet our high standards. PGL’s commitment to staff training and development is unsurpassed. Our staff must be adept at bringing out the very best in children, while keeping them safe and happy - we ensure each one is trained and equipped with the skills, knowledge and attitude to give your children the time of their lives.

TOTAL PEACE OF mIND We put safety first, so you can relax. You can trust us to take your children’s welfare and happiness very seriously indeed.

Our Holiday Consultants are second to none and the first point of contact for you. Many of them are parents too and know our centres well, so are best placed to answer any questions you may have and help you make the right choices when booking.

they will be their main daily contact. Groupies get the lazy bones up in the morning, make sure everybody knows where they should be, encourage regular use of soap and toothpaste, eat meals with the children, organise wacky evening entertainments and boogie with them at the disco - the children simply love them! PGL Instructors

We get to know many PGL parents well and look forward to speaking to them several times a year. So please give us a call on 0333 321 2114. We’d love to hear from you!

Trained instructors take responsibility during activity sessions. We are very proud of our excellent safety record and insist our instructors enforce the highest possible safety standards. Where an appropriate formal qualification exists, instructors must hold it. Where no recognised qualifications exist, we carry out verified in-house training and assessments.

PGL Group Leaders – our famous ‘Groupies’!

PGL Centre Managers

On arrival at our UK centres, your child will join a small group of similarly aged children in the care of a Group Leader (or ‘Groupie’). Our Groupies are exceptional people, chosen for their ability to communicate with children and look after them. Responsible for your child’s social welfare,

Unlike many organisations, all PGL Centre Managers are on permanent, full-time contracts, many having worked their way through PGL’s own career pathway. They set the tone at their centres, and ensure that our PGL standards are adhered to, giving every guest an amazing experience.

Our staff maintain the highest safety standards and we’re regulated and licensed by all the appropriate bodies. Our stringent standards fully comply with the DFE (Department for Education) guidelines. We follow national guidelines and undertake fully comprehensive risk assessments. Our outstanding training programmes ensure all our staff place safety first. In this environment, children are not just safe, they feel safe. So they can really enjoy every new experience and their confidence can flourish.

PGL are registered with and adhere to the regulations of the following organisations: • Adventure Activity Licensing Authority • OFSTED Inspection • British Activity Providers Association (BAPA) • Association of British Travel Agents (ABTA) For a full list of all our licensing regulations and bodies and which activities they apply to please visit our website.

No question is too small or unusual. We won’t rush you but we know you’re busy so we’ll try to be as efficient and straightforward as we can.

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

unbeatable value WH The experience for your children really is priceless.

Everything you need is included in the price you pay, but we also offer some additional extras to really make the adventure one to remember!

AT’S INCLUDED?

UK holidays includ e ✔ A daily programm e packed with activit ies ✔ Accommodation ✔ All meals ✔ All equipment ✔ Professional, fully trained staff ✔ PGL certificates an d prizes French holidays inc lude Everything listed for UK holidays plus ✔ Escorted travel fro m the UK* ✔ Travel and entry tickets to attractions ✔ A PGL t-shirt *Travel is included from London to Dover/Folke stone. Supplements apply from Birmingham and Manchester.

parent guide

What’s not includ ed ✖ Travel to PGL cen tres in the UK ✖ Insurance ✖ Bedding** (excep t Paris) ✖ Towels ✖ M eals whilst travelling (packed lunch is provided when return ing via escorted travel in the UK)

**We offer a beddin g hire service at our UK centres at a cost of £22 per chil d per week.

PGL camp kit†

Optional excursions

All the adventure essentials in an exclusive PGL rucksack for only £20. ✔ PGL rucksack ✔ PGL t-shirt ✔ PGL baseball cap ✔ Water bottle ✔ Wristband ✔ Postcard & pen ✔ PGL mini basketball

£20 PER CHILD

£49

Add a day of rollercoaster PER CHILD fun to your child’s adventure for just £49 per child! Available for 10-13’s and 13-16’s during the summer season only. • Alton Towers (Boreatton Park) • Drayton Manor (Boreatton Park) • Thorpe Park (Marchants Hill)

Birthday party bags†

Booking a birthday party with us? Let us take care of the party bags for you, it’s one less thing to organise!

Make their adventure extra special with our range of optional extras. Call us to add them to your booking.

EXTRA, ExTRA!

FROM

£30

Choose from two options: • CLASSIC – contains sweets, PGL souvenirs and a water bottle (£45 per 12 bags) • SAVER – contains sweets and PGL souvenirs (£30 per 12 bags) See our PGL birthday party details on page 21. †Please note contents may vary.

Parent Guide

GETTING THERE’s easy Travel to & from our centres

Getting your child to and from our centres couldn’t be easier. You can drop your children off at any of our UK centres (please see our self drive arrival/ departure times). If your chosen centre is too far away or it’s a struggle fitting around other commitments, you may wish to use one of our superb PGL travel service options. A summary of the options available is below but you’ll find full details on our website or call one of our Holiday Consultants to discuss your personal requirements.

Self-drive arrival and departure times

Station transfer service

Most parents prefer to drop off and pick up at our centres during the set arrival times shown below.

For children old enough (12 years+) to travel alone by train, we offer a pick up and drop off service at specific times, to and from the train station nearest to each of our centres on Saturdays throughout the year. For prices and more details call us or visit our website.

HOLIDAY/DURATION

ARRIVE

DEPART

7 night holidays

Saturday between 15.00-17.00 (First meal: dinner)

Saturday between 09.00-11.00 (Last meal: breakfast)

4 night (mon-fri) Mini Breaks

Monday between 08.30-09.00 (First meal: lunch)

Friday between 17.30-18.00 (Last meal: lunch)

4 night (tue-sat) Mini Breaks

Tuesday between 11.30-12.00 (First meal: lunch)

Saturday between 09.00-11.00 (Last meal: breakfast)

3 night Mini Breaks

Saturday between 15.00-17.00 (First meal: dinner)

Tuesday between 13.00-14.00 (Last meal: lunch)

3 day (2 night) Introductory Adventure

Tuesday between 08.30-10.00 (First meal: lunch)

Thursday between 18.30-19.30 (Last meal: dinner)

Airport/Eurostar pick up service For children travelling from outside the UK, we offer an escorted travel service to most centres from Heathrow, Birmingham (Boreatton Park only) and Gatwick airports, and the London Eurostar terminal at specific times on Saturdays during the summer. For prices and more details call us or visit our website.

We need to know in advance if you intend to drop off outside these times and will apply a £10 per hour/per child charge in these circumstances. We need at least 3 days notice and payment in advance to confirm any such arrangements.

Fully escorted travel service

Birmingham International Airport London Central - Victoria

London Paddington (escorted rail travel) London - Kempton Park

Windmill Hill (18/07 - 22/08)

Tregoyd House (01/08 - 22/08)

Pestalozzi (18/07 - 22/08)

Osmington Bay (11/07 - 29/08)*

Marchants Hill (11/07 - 29/08)*

Little Canada (18/07 - 22/08)~†

Liddington (11/07 - 22/08)~

Boreatton Park (11/07 - 29/08)*

Beam House (18/07 - 29/08)

P ICK UP AND DROP OFF POINTS AND PRICES (RETURN PRICES) AND PRICES (RETURN PRICES)

Bawdsey Manor (18/07 - 15/08)

With PGL staff supervision all the way and with a variety of pick up and drop off locations across the country, our escorted travel coach service is very popular. The service runs throughout the summer holidays on Saturdays and we can also provide inter-centre transfers for children attending for two weeks at different centres.

£69

£116

£127

£100

£127

£90

£116

£100

£127

£100

£168

£90

£100

£69

£79

£58

£90

£69

£100

£69

London St Pancras International (Eurostar)

£195

£205

£174

£205

£153

£195

£164

£205

£164

London Heathrow (airport)

£195

£205

£174

£205

£153

£195

£164

£205

£164

London Gatwick (airport)

£195

£205

£174

£205

£153

£195

£118

£205

£118

Oxford

£79

Portsmouth or Southampton (escorted foot passenger service via ferry)

£49

Last outbound dates shown above are the last dates on which a return journey back from centre occurs. * Boreatton Park, Marchants Hill and Osmington Bay - travel back from centre available to London Central and London St Pancras only on 29/08 (not via Kempton Park). † Little Canada to Portsmouth & Southampton routes run 18.07 to 29.08. ~ Escorted travel to centre is available on 22/08 but with NO return coach travel option on the 29/08, however, station transfers will be available.

For full information and up to date times on all travel options please visit our website or call one of our Holiday Consultants

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

Frequently Asked Questions Be in the know Which centre is best for my child? Each of our centres are as unique as the children who attend them and there truly is something for everyone. Some centres are smaller and have a more homely traditional feel, whereas others offer huge areas to explore and a larger number of other guests to make friends with! It is important that whichever centre you choose is the right fit for your child and therefore we recommend visiting our centre web pages to take a look at our galleries and further information prior to booking at pgl.co.uk/holidays. Our team are always on hand to provide advice and answer any questions on 0333 321 2114.

Once your booking is confirmed: You will receive a ‘pre arrival questionnaire’, this is to gather more information so we can get to know your child better (e.g. notable life events, conduct, pastoral care needs etc.), this will need to be returned within 72 hours of receiving it. Prior to arrival: We require a Medical and Contact form to be submitted for all guests ahead of them arriving on centre and these can be completed within the ‘action required by you’ section of your MyPGL account. Don’t worry if you forget, we will send you a reminder nearer the holiday! All this information will be displayed within your MyPGL account and on your booking confirmation, therefore we ask that you check this is complete and correct and contact us if there are any additions or amends required.

What documents do I need if my child is travelling Overseas? For Overseas holidays, please note that it is your responsibility to ensure that your child has his/her own passport that is in date for the required travel destination and (if necessary) visa documentation.

Can my child share a room with a friend?

Contacts: It is compulsory that you provide the contact details of at least two nominated people that we can contact 24 hours a day in case of emergency, at least one of these being a next of kin and authorised and available to collect your child at the end of their holiday or should they leave centre prior to this.

Where a request is made for children to be in the same activity group and accommodation we will do our best to make sure this is possible, providing they are in the same age group, of the same gender and attending the same holiday. Please make sure you discuss the rooming request with our Holiday Consultants when booking so that this is noted on your account. Any request will need to be mirrored on all relevant bookings, therefore please ensure we have had contact from all parties prior to the holiday start date. Any rooming requests that cannot be honoured will not be communicated prior to arrival and we are unable to refund any holiday cancelled due to not being able to meet requests.

Booking Information: We require various important information about your child throughout the booking process:

Is there any flexibility in your age ranges?

What details will I need to provide?

Point of booking: - Your child’s full name - Your child’s date of birth -A ny special medical/dietary/personal information - Any Social or Behavioural conditions - Swimming ability

Parent Guide

The ‘overlap’ between our age ranges allows flexibility when there are a few years difference between brothers and sisters. It also means that, for example, a mature 10 year old may join a holiday for 10–13 year olds, whilst a ‘young’ 10 year old may be much happier on a holiday for the 7-10/8-10 age group. You know your own child best but please feel free to discuss the

options with our Holiday Consultants. Within these separate age bands, our practice is to group children of a similar age together for accommodation and activity arrangements, however, this may not be possible on some holidays when numbers are small, but this is rarely a problem because the interest in activities provides a common bond.

Can my child attend multiple weeks? Yes - if your child is staying for more than one week, we recommend that they either book onto a different holiday or try a different centre for the second week. Inter-centre transfers can be arranged between most centres. We will provide one machine wash at UK centres, usually at the end of their first holiday week. On the second Saturday of their holiday, guests will participate in activities on centre that are suitable for all age ranges and abilities whilst the centre prepares for new arrivals.

Are you able to support my child’s medical condition? We are able to support children requiring regular medication that can be self-administered. We do need to know the details and you will need to complete and submit the medical form found in your MyPGL account. If you are bringing medication (prescribed or otherwise) you will be required to hand this in on arrival. Please note that this will need to be in original packaging with dosage details enclosed.

What should I bring? Once you have made a booking, it’s important you read your essential information pack which you can download from your MyPGL account, as it contains lots of useful information, including a detailed list of what to bring.

Can I bring a mobile phone? We do allow children to bring mobile phones with them to centre, however we operate a strict mobile phone policy. Further details can be found on page 56.

Does my child need to be able to swim?

Can I contact my child while they are on centre?

Our watersports activities require a level of ‘water confidence’, which is defined as: - Ability to duck under water -C onfidently swim 25 metres* in a life jacket or buoyancy aid without signs of panic. *50 metres for Surfing, Ardèche and Watersports holidays, page 24, 28 & 29.

You will be able to call the centre directly during your child’s holiday and arrange to speak to them or we will pass on any messages. We do ask you to try not to telephone the centre too excessively to speak to your child, as particularly during the day they will be out and about enjoying activities for most of the time. This makes it difficult to arrange contact quickly or relay messages. Centre contact details are included in your welcome pack, which can be downloaded from your MyPGL account.

What is the food like? We work with leading catering organisations to ensure our food is the best. A vegetarian option is always available and we can accommodate most special dietary requirements. Please see a sample menu on each of our centre pages online.

What happens in bad weather? Do you offer any off-site activities or excursions? The majority of our activities take place on centre, apart from a small selection of our Specialist Holidays with booked excursions or very occasionally when we take older children off site for evening ‘ents’. Where settings allow, the group will remain together with an accompanying adult but where this is not possible, children will be in small groups of no less than three and our staff will remain in designated contact/meeting points.

What if my child has their birthday whilst at PGL? If your child is celebrating their birthday whilst on their PGL holiday they will receive a PGL birthday card on the big day! Enclosed in this card is a ‘queue jump sticker’ which can be worn on the day and gives your child the opportunity to be first in the queue within their group, for everything they do that day from activities to dining room queues. We do not provide cakes, however if you wish to purchase and bring one along for them to have on the day then this can be arranged with the centre.

Outdoor activities will run as long as it is considered safe to do so and would only be curtailed due to severe weather such as lightening, high winds or snow. Where possible alternatives will be organised subject to availability. If poor weather such as rain is forecast during your child’s stay, we recommend that you pack additional clothing and footwear so wet items can be changed between activities.

What time will my child be going to bed? Even the most active children feel tired after a full day of activities followed by our evening entertainment programmes, so we insist on sensible bedtimes for children to ensure that everyone gets a good night’s rest. Exact times may vary from centre to centre but are typically 20.30 for our 7-10 and 8-10 age groups, 21.30 for 10-13s and 22.30 for 13-17s.

What happens after ‘lights out’? It is part of our staff’s role to get everyone to bed on time – sometimes easier said than done! Once ‘lights out’ has been called at centres night duty staff take over. They reassure the anxious, encourage the high spirited to settle down and continue their vigil until all is quiet. Night duty staff patrol the campsite or accommodation area throughout the night and they can quickly be contacted at any time should the need arise. Bedroom doors are locked, although these can be opened from the inside in case of emergency.

What if my child is homesick? Of course, for some children, being away from home may initially be disconcerting. This is natural and only to be expected – even adults can experience ‘homesickness’! Our staff are fully trained in the sensitive skills of identifying and dealing with children’s concerns and worries. In the vast majority of cases, a day or two of getting to know new friends and being involved in exciting activities will dispel all but the most persistent worries. You will, of course, be kept informed if there are any persistent problems.

Do many children travel alone? Many PGL guests holiday alone but choose to buddy-up first with our great E-Pal service. Yet whether coming with friends or by themselves, they always leave with plenty of new ones! To find out more about the E-Pal please contact our Holiday Consultants.

Can I drop my child off early or collect them later? In most circumstances we are able to accommodate early drop offs and late collections at centres. We will need to be notified at least 3 days in advance however and a charge of £10 per hour/per child will apply. Please note there is not any flexibility for drop off or collection times when using escorted travel.

Will there be other guests on centre? Please note that there may be other family or school groups on holiday at the centre at the same time as your children. These guests are supervised by PGL staff and will have completely separate activity programmes, accommodation and, where possible social facilities.

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

STAYING SAFE & HAPPY Conduct & behaviour at PGL Mobile Phones

Prohibited items

Prior to your child/children arriving at PGL for their chosen holiday/s, you can help us, by letting us know if there’s any additional information about your child that we might need, to ensure we make their holiday as successful and safe as possible. As part of our booking process we will ask you to submit information on any specific behavioural, medical, dietary or social requirements your child may have, so that we can try and understand them as best as possible before their arrival on centre. We also ask that you have read and understood our main policies and feel that your child is able to adhere to them. Please see below for an outline of key points that may be relevant to your booking.

We recognise that most parents value their children having a mobile phone with them on their holiday. We are happy for children to have a phone but they will only be able to use them in situations where practical and safe to do so in line with our mobile phone policy, which can be viewed online. For example use will not be allowed during activity sessions and after lights out. We cannot accept responsibility for any loss or damage to such devices and we advise that you have adequate mobile phone insurance cover in place. Misuse of mobile devices, viewing or sharing inappropriate material, abuse of social media and any conduct that could be deemed as bullying or any other inappropriate use of a mobile device (including theft or damage to others property) could result in your child being sent home from their holiday.

The below items are banned at all of our centres. It is essential to check that your child does not have any of the following items with them during their stay at PGL.

Discipline and responsibility

Alcohol and Smoking

We work hard to make sure that the balance we strike between enjoying freedom and fun on our holidays, whilst staying safe and happy, is the right one.

Living alongside and mixing with other children is a valuable part of the holiday experience and we try to ensure that no one feels left out. Every member of the group has an equal right to enjoy themselves and we keep a close check on teasing, bullying or any other antisocial behaviour that may spoil an individual’s enjoyment. Our experience over many years means that this rarely becomes a problem but please tell your children that if they feel they are not happy for any reason, they should inform their group leader or any other member of staff immediately. When necessary, we will be firm with children who are jeopardising the enjoyment of others and will not tolerate any such behaviour. If problem behaviour is persistent or serious, we will contact the parent or guardian to decide on further action. Please note it may on occasion be necessary to contact parents/guardians during unsociable hours and that PGL reserve the right to curtail any holiday if we feel necessary. Because of this we ask that a parent/guardian is contactable and available to collect 24hrs a day in case the need arises for them to attend centre.

Parent Guide

Consumption of alcohol by guests is banned at all PGL centres in the UK and France. In France, please note that even those guests who are 16 and over, who legally speaking may consume beer and wine in Europe, are subject to this ban. This also applies to the consumption and purchase of alcohol offsite. Please note that guests who break this rule will be excluded from the holiday and collection will be at the expense of parents/guardians. We strongly discourage smoking but full smoking bans in the past have led to unauthorised smoking in areas likely to be a fire risk – tents dormitories etc. As safety is our number one priority we operate a system using ‘official’ supervised smoking areas set away from other guests or any fire risk. Smoking is only allowed strictly for 16 or 17 year olds where parental consent has been given. Interestingly, a side effect of this approach tends to be that a number of smokers choose not to smoke at all rather than be forced to adopt the rigours of our strict safety policy. Smoking in contravention of our policy is a serious offence for which guests will be sent home. Please note that the above rules covering smoking also extend to E-cigarettes and vaping.

- Alcohol -D rugs or medicines of any kind, whether prescription or common over the counter (for example paracetamol, hay fever tablets, travel sickness tablets etc.) that you have not handed in upon arrival at the centre and declared to our staff on a medical form in your MyPGL account. -H azardous substances (e.g: glue, gas cannisters, legal highs). -A ny item that could constitute a weapon - for example, a pen knife or scissors. - T he means of lighting a fire (eg: matches, lights, lighter fluid). - I nappropriate material (e.g: adult explicit content).

Self reliance Our holidays require a level of self-reliance and all children are expected to be able to take responsibility and independently manage their own personal care, such as showering, washing, changing clothes and cleaning their teeth. We use specific small group staff ratios and specialist equipment, to ensure all our care standards are upheld and to be as inclusive as possible, in the settings we operate in. Our average ratio of staff is 1:12 and therefore if you feel your child needs additional levels of support for any personal issues or has any issues requiring 1:1 care, you must discuss this with our Customer Service Team. It’s important to note that we are not able to accommodate children in all circumstances. This would typically be where a child’s needs require a staffing level beyond those we work to, or the use of equipment, qualifications or facilities that our settings are not reasonably able to provide.

For full details of our policies, expectations and behavioural management system please visit www.pgl.co.uk/safeandhappy or contact a member of our team.

VISIT OUR WEBSITE For even more information Your MyPGL account

Extra, extra! • Book online • A-Z of activities • Virtual tours of the centres • Image galleries • See what our guests have to say with our testimonials

We’re always looking to make your life easier so we’ve developed ‘MyPGL’ where, once you’ve made a booking, you can log in and access all the relevant information you need, 24/7. Here you’ll find booking confirmation, pre-travel information, centre directions and the online forms you need to fill in before your child’s arrival.

BOOKING INFORMATION Book online or over the phone Visit www.pgl.co.uk/holidays, choose your selected holiday and follow our easy online checkout process. Alternatively, call us on 0333 321 2114 and speak to one of our friendly and knowledgeable Holidays Consultants.

Payment methods

✔ Card – We accept all debit and credit cards except American Express. ✔ Bank transfer – Go online for details. ✔ Childcare Vouchers or Tax Free Childcare Scheme – Call us or go online for details.

For bookings made over the phone, once we have checked availability, we will take a non-refundable deposit plus insurance premium if booked (paid by debit/credit card in order to secure a place). Bookings online will require full payment when you book. For more information please visit our website. • £45.00 per child for up to four nights (UK) • £75.00 per child for seven nights or more (UK) • £99.00 per child for French holidays

PAY WITH YOUR CHILDCARE VOUCHERS OR TAX FREE CHILDCARE SCHEME

Deposits

PAY WITH

childcare vouchers

We accept full or part payment for your holiday at all our English centres in Childcare Vouchers or with the new Tax Free Childcare Scheme. Call us or go online for more details.

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

BE INSURED Key information

It is important that everyone travelling with PGL has holiday insurance. Experience has shown that standard policies do not cover all our activities, e.g. motorsports, abseiling and rifle shooting or children travelling independently of the policy holder. For your protection, therefore, we have arranged a special policy with Union Reiseversicherung AG. PGL insurance includes the following benefits as long as claims fall within the terms and conditions of the policy: • Cover for all activities organised by PGL • Personal accident up to £25,000. Some benefits are reduced for under 16s • Medical and other expenses up to £5 million for overseas holidays and up to £10,000 (other expenses only) for the UK • Cancellation charges up to the cost of the holiday (maximum £5,000) • Luggage up to £1,500. Single item £250. Valuables limit £250 • Personal money up to £200 • Personal liability up to £2 million • Curtailment of activities at £20 per day up to a maximum of £240 • Delay compensation, up to the invoice total for abandonment of overseas holidays. Compensation after 12 hours delay is £20 Full details of our insurance cover can be found on our website or can be sent to you upon request. Please note that cancellation cover comes into force when you pay the appropriate premiums. One premium will cover two or more consecutive holiday weeks per child. Non consecutive weeks require separate premiums. Most of the above sections are subject to £35 excess (up to £250 excess for legal expenses). Please read the Key Insurance Facts to follow. Clients not purchasing our prices insurance will be asked to complete an frozen for 2020 Insurance Indemnity Form issued on the advice of ABTA. UK & EIRE RESIDENT

EU RESIDENT

OUTSIDE EU

7 night or longer UK holiday

£37

£49

£63

4 night UK holiday

£28

£33

£43

3 night UK holiday

£20

£26

£32

2 night UK Introductory Adventure

£12

£18

French Holidays

£44

£58

£68

DURATION

Parent Guide

KEY FACTS: We would like to explain some of the definitions and features of our insurance cover for you. Cooling off period: Your policy contains a 14 day cooling off period, during which you can cancel the policy and get a refund, if you have a justifiable reason for being dissatisfied with the cover it provides. Pre-existing health conditions: If any participant, or any other person on whom the travel plans depend, has ever had treatment for any heart condition or circulatory condition, a stroke or high blood pressure, any breathing condition (including asthma), any type of cancer, any type of diabetes, any psychological condition, any existing injury or other serious or recurring medical condition, any condition requiring long term, prescribed medication or if you or they are receiving or awaiting investigation for any medical condition, you must advise the insurers via PGL to see if additional cover is available. Insurers reserve the right to impose terms. You will receive confirmation in writing of their decision. Conditions, Exclusions & Terms: Conditions and exclusions will apply to individual sections of your policy while general exclusions, conditions and warranties will apply to the whole policy. Property Claims: These claims are paid based on the value of the goods at the time you lose them and not on a “new for old” or replacement cost basis. Policy Limits: Most sections of the policy have limits on the amount the insurer will pay under that section. Some sections also include other specific limits, for example for any one item or for valuables in total. You are advised to check your policy if you intend taking expensive items with you, which we advise against. Policy Excesses: Under most sections of the policy, claims will be subject to an excess. This means that you will be responsible for paying the first part of the claim. The amount you have to pay is called the excess. Reasonable Care: You need to take all reasonable care to protect yourself and your property as if you were uninsured, otherwise your claim may be refused. Complaints: The insurance policy includes a Complaints Procedure which tells you what steps you can take if you wish to make a complaint. Dangerous Sports or Pastimes: If you are going to take part in dangerous sports or pastimes where there is a risk of injury, check that your policy covers you. All activities officially organised and implemented by PGL are covered. Policy Document: This gives full details of what is not covered and conditions of the cover. A copy will be sent to you on booking, or earlier on request. Law: The Insurance Policy will be subject to the law of England and Wales unless otherwise agreed. Please ensure you read your insurance policy carefully. Failure to comply with the terms and conditions of the policy may result in cover being restricted. PGL are an Appointed Representative of Fogg Travel Insurance Service Limited who with the Insurers are authorised and regulated by the Financial Services Authority.

THE SMALL PRINT Important please read Please take time to read the following terms and conditions carefully. They are the basis of the contract between yourself and PGL. A contract will exist between us when we have taken your booking and required payment. You will then automatically receive a confirmation/invoice detailing exactly what has been booked. If you think anything is incorrect please contact us straight away. All correspondence will be with the person named on the confirmation invoice who accepts the following conditions on behalf of all participants. The contract between us is governed by English Law and any dispute will be dealt with under the exclusive jurisdiction of the courts of England and Wales. Any monies paid to an appointed agent will be held by the agent for PGL until they are paid over to PGL. Your final payment and travel tickets The balance of your account is payable no later than 12 weeks before holiday commencement. If payment is not made by the due date, we reserve the right to advise you of the cancellation of your holiday booking and make a cancellation charge at the appropriate rate. Full payment must accompany bookings made within 12 weeks of departure. Please note that holidays booked using a special offer require full payment at the time of booking. The Package Travel, Package Holidays, and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the holiday booked from this brochure and for repatriation in the event of our insolvency. We provide this security by way of a bond held by ABTA. Changing your booking or travel If, after you have confirmed your booking, you wish to make any alterations, an administration charge of £25 will be made per amendment. Any such amendment may be telephoned to PGL in the first instance but must be confirmed in writing immediately thereafter by emailing holidays@pgl.co.uk. However, if a major amendment is requested less than 8 weeks prior to the starting date of the holiday, we reserve the right to treat your request as a cancellation and charge the appropriate cancellation fee as detailed below. In order that all our staff have the correct information we cannot accept additions or alterations to travel arrangements within 7 days of the commencement of the holiday.

If we are forced to make changes, PGL will do its utmost to provide all of the arrangements that have been confirmed, but must reserve the right to alter or cancel any activities, accommodation or other arrangements, including escorted travel, if operational, weather or other considerations so dictate. If we have to make a major change to your holiday, we will offer a suitable alternative if available, or 100% refund, if we are not able, in our opinion, to offer an alternative that is sufficiently comparable. Compensation will be paid as below if we have to make a major change to your holiday within 8 weeks of holiday commencement, unless the change is due to circumstances beyond our reasonable control, including but not limited to war, riot, civil commotion, act of God, industrial dispute, Government action, epidemic, disease, adverse weather or natural disaster. • 56-29 days – 10% of holiday price • 28-15 days – 15% of holiday price • 14 days or less – 25% of holiday price The price of your holiday is subject to surcharge due to unforeseen increases in fuel costs, Government action such as increases in VAT or any other Government imposed increases or adverse currency exchange rate variations. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but, where a surcharge is payable, there will be an administration charge of £1 together with an amount to cover agents’ commission where relevant. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the surcharge advice.

Design - Precision Creative and Media • 01329 221616 • www.precisioncreativeandmedia.co.uk

The prices of our holidays abroad have been fixed according to an exchange rate of 1.1679 euros to £1 as published in the Financial Times on 15th November 2019. You will be notified 8 weeks before departure if a surcharge is due on your holiday. Cancelling your holiday or travel If you find that you cannot take your PGL holiday and have to cancel, for whatever reason, your deposit will be forfeited to cover our costs. If we receive your written cancellation within 56 days of your holiday commencement date, higher cancellation charges will be made, as follows: • 56 to 29 days prior to commencement – 30% of the total holiday price. • 28 to 15 days prior to commencement – 45% of the total holiday price. • Within 14 days, on or after the commencement date – 100% of the total holiday price. The date of effective cancellation is calculated on the day of receipt of written advice in our Reservations Department. Travel costs are forfeited unless written cancellation is received more than 14 days prior to holiday commencement. Your PGL holiday insurance may cover the cost of cancellation. If in doubt don’t hesitate to contact our brokers, Fogg Travel Insurance Services, on 01623 631 331. Any compliments, complaints or feedback If there is any problem with the holiday, we want to put this right for you as soon as possible. Please ask your child to mention it to their Group Leader/Courier/Centre Manager straightaway. Alternatively, we will be pleased to make a phone available, so your child can speak with you if this is preferable. We would ask you to make immediate contact with either the centre or Head Office in Ross-

on-Wye. If we have been unable to find a solution, you have 28 days from the end of your holiday to write to us to explain your grievance. Please email feedback@pgl.co.uk. If you are still unhappy, your complaint may be referred to arbitration under a special scheme arranged by the Association of British Travel Agents in conjunction with the Institute of Arbitrators. This scheme provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability on a customer in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. The scheme can however deal with compensation claims involving minor injury or illness, subject to a limit of £1,000 per person. Application for arbitration must be made within 9 months of return from holiday. Further details can be supplied by ABTA on request. Their address is: 30 Park Street, London SE1 9EQ. Our responsibility PGL accepts responsibility for those elements of the holiday arrangements which are under our direct control and for the acts and/ or omissions of our employees, agents, subcontractors and suppliers. Except as set out below, no liability is accepted for personal illness, injury or death. We do accept responsibility for any personal illness, injury or death which results from the negligent (as the word is understood in the English Law) acts or omissions of any servant or agent, or any supplier, working on our behalf in the provision of services or facilities to you and whilst acting within the scope of their employment. Please note, however, that we do not accept liability for any air or sea carriers whose individual conditions of carriage apply and are often subject to international agreements. We cannot be held responsible for the failure or inability of any equipment or computer programme to recognise or correctly interpret or process any date as the true or correct date, or to continue to function correctly beyond that date. We cannot be held responsible for the loss of enjoyment or additional expenses due to delays or changes in any travel arrangements or other services which are caused by circumstances amounting to force majeure, such as, but not limited to war, riot, civil commotion, act of God, Government action, epidemic, disease, natural disaster, industrial dispute or adverse weather conditions. We can only be liable for the provision of special requests where we have confirmed their availability in writing. Should you or any member of your party have the misfortune to suffer illness, injury or death during the period of your holiday, arising out of an activity which does not form part of the arrangements made by us, we shall, where appropriate, and subject to our reasonable discretion and prior agreement, give you and your family every help that we can by way of initial assistance, including initial legal costs associated there with, up to a maximum value of £5,000 per booking. You must request such assistance within 90 days from the date of the misadventure and in the event of there being a successful claim for costs against a third party or there being suitable insurance policies in force, the costs incurred by PGL shall be recoverable from yourselves. We shall not be liable in respect of any loss of profits, damage to goodwill or any type of special, indirect or consequential loss even if such loss was reasonably foreseeable or we have been advised of the possibility of you incurring the same. Subject to the above and excluding liability for death or personal injury, our liability shall be limited to £15,000 (pounds sterling) in respect to any one claim.

Your responsibility It is the responsibility of the parent/guardian to advise PGL of a child’s special diet and swimming ability in writing or by telephone at the time of booking. This information will be reconfirmed to you in our documentation. (All children participating in watersports must be able to meet PGL’s swimming requirements as detailed in the Parent Guide). It is also the responsibility of the parent/ guardian or other person acting in ‘loco parentis’ to fully advise PGL, when booking, and then follow this up in writing, of any illness, disabilities, social or behavioural problems that a youngster currently has, or has recently experienced, which might affect the youngster or other guests during the PGL holiday. We may request written confirmation from your GP/teacher confirming the suitability of the holiday for your child with particular reference to such considerations as social compatibility, physical access, successful participation and health and safety. We will naturally treat any personal information sensitively and respect confidentiality. We are committed to making our holidays as accessible to as many guests as possible, however, very occasionally we may not be able to provide the service required and will refund any deposit paid. We reserve the right to exclude any person before or after holiday commencement if important personal details have not been fully declared and/or his/her behaviour is incompatible with the general enjoyment and wellbeing of others. Collection would be entirely at the responsibility and expense of the person acting in ‘loco parentis’ to whom any costs for damage and other expenses incurred would also be charged. No refunds will be considered for any children sent home for behavioural reasons and a 12 month booking exclusion will be applied, any bookings already made for arrival within this period will be cancelled and refunded. Behaviour deemed inappropriate may include (but is not limited to): • Under age buying and consumption of alcohol • Leaving the site unless accompanied by a PGL member of staff • Suspected involvement with illegal drugs • Smoking and using E-cigarettes outside of designated areas and by under 16s • Entering accommodation used by the opposite sex • Theft or illegal activities • Threatening behaviour, bullying, offensive or insulting language to other guests, PGL staff or any other person resident on centre • Anti-social behaviour affecting other guests’ enjoyment of their holiday • Leaving rooms during the night without a legitimate reason • Deliberately tampering with safety systems (e.g. CCTV, Fire Alarms) • Misuse of mobile devices • Sharing or viewing inappropriate material and abuse of social or other media • Damaging other guests’ property

arrangement means your money will be refunded or you will be brought back to the UK (where your contracted arrangements include return travel to the UK) if already abroad in the unlikely event of our being unable to provide your holiday due to our insolvency. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact: ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or visit the ABTA website at www.abta.com. Data Protection The personal information requested at the time of booking and on subsequent proformas is held on computer and required to allow our employees, agents, sub-contractors and suppliers to provide the promised holiday to our normal high standards. By providing us with the information required for booking you are deemed to accept the above and to have gained consent from the parents of all members of your party to disclose their details to us. At time of booking or requesting a brochure, whichever is sooner you will be asked if you wish to receive future mailings from PGL and/or carefully selected third parties. If you do not wish to receive these mailings, please advise at the time of booking or alternatively write to the PGL Marketing Department, Alton Court, Penyard Lane, Ross on Wye HR9 5GL. Please refer to our website at www.pgl.co.uk for details of our privacy policy. Photography We regularly take photographs and videos for promotional and training purposes, if you do not want your child to appear in these you must write to PGL Customer Service and inform PGL Staff on arrival at the centre. Finally The details and holiday availability announced in this brochure are published in good faith in December 2019 and all reasonable efforts have been made to ensure all information is correct at time of printing.

Personal property Your personal property, including baggage, is your own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility. We advise guests do not bring mobile phones, expensive watches, jewellery, photographic equipment or other precious items which may not be covered by the PGL insurance. ABTA PGL Travel Ltd is a Member of ABTA with membership number V2683. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For bookings to UK centres and to overseas centres by coach, PGL Travel Ltd holds a bond with ABTA. This

Go online to find out more ➜

Visit www.pgl.co.uk/holidays • Call 0333 321 2114 • Find us on

let ’s make today AN

ADVENTURE kind of DAY

We’ve been pioneers of children’s adventure holidays since 1957 and have never been more committed to what we believe in. We’ve created this brochure and our website to give you and your children a taste of all the fun and excitement that we pack into each and every one of our holidays. We hope you enjoy them.

PGL Travel Ltd, Alton Court, Penyard Lane, Ross-on-Wye, HR9 5GL Phone: 0333 321 2114 Fax: 0333 321 2115 Email: holidays@pgl.co.uk www.pgl.co.uk/holidays