Business Matters Backing for management system

The cloud-based platform by BigChange is designed to help trades businesses streamline and optimise their mobile operations. The company points to a recent success story at Edinburgh based Blackhall Plumbing and Heating, where the family run business transformed the management of its mobile operation with integrated CRM, tracking and reporting, resulting in better customer communications. It’s also supporting Blackhall’s green ambitions with intelligent scheduling and routing of its fully electric fleet and commitment to 100% paperless working.

The BigChange platform incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, all in one platform. Customer enquiries, quotes and correspondence, created and stored within the CRM, together with automatically generated ETA notifications, can boost