Phoenix Tapware Taiwan Warranty

Warranty 2022

�固�明書 2022

注：此《明示保固》內容僅適用於在台灣銷售和安 裝並於 2022 年 3 月 1 日之後所購買之產品。請參考 phoenixtapware.com.au/warranty，在此日期之前 購買的產品提供保固。

Note: This Express Warranty is only applicable to products sold and installed in Taiwan and purchased after 1st March 2022. Please refer to phoenixtapware.com.au/warranty for products purchased before this date. — phoenixtapware.com.au

Warranty

Warranty Card

1. Contact Details

Should any of our Products not perform to the Express Warranties provided below, please contact our authorised Reseller on: Yuhan Co., LTD

0937-341-243

willy.tsao@casa.art

1F., o. 56, Ln. 258, Rulguang Rd., Nelhu Dist., Taipel City 114036, Taiwan

2. Warranty Conditions

This Express Warranty covers products purchased after 1 March 2022.

2.1. Phoenix Industries Pty Ltd (“Phoenix Tapware”) provides the following warranty for all Phoenix Tapware Products purchased in Taiwan from an authorised reseller or distributor of Phoenix Tapware (“Reseller”) for use in domestic or commercial installations. For the avoidance of doubt, Phoenix Tapware Products purchased:

(a) outside Taiwan from other sources, including grey, parallel or direct imports; or

(b) within Taiwan from an entity other than a Reseller, are not covered by this warranty as Phoenix Tapware Products may not meet local regulations and you should refer to the terms and conditions that accompany your Product or any warranty provided by the retailer or relevant sales company in the relevant country of purchase.

2.2. This Express Warranty covers Phoenix Tapware Products and applies to defects which have arisen solely from faulty materials or workmanship in the Products. For the avoidance of doubt, defects which arise as a result of the following are not covered by this warranty:

(a) abuse, misuse, neglect, maltreatment, excessive stress or strain;

(b) excessive water pressure or temperature (which do not comply with the recommended usage below);

(c) repairs or alterations (other than by an accredited and licensed technician); and

(d) attachments of accessories any kind (other than approved Phoenix Tapware attachments that are correctly installed).

2.3. For the purpose of this Express Warranty, a Phoenix Tapware Product is a product which:

(a) was manufactured by or on behalf of Phoenix Tapware;

(b) bears a trademark owned by Phoenix Tapware;

(c) was sold by an authorised Reseller; and

(d) was purchased in Taiwan for use in Taiwan.

2.4. This Express Warranty commences on the earlier of:

(a) the date of purchase or, for new buildings, the date of handover; or

(b) the date of installation

and will continue for the relevant periods set out in the warranty period tables below.

2.5. It is the installer/consumer’s responsibility to ensure:

(a) the Product is not damaged prior to installation;

(b) the Product has all of its components; and

(c) required maintenance is performed on the Product.

2.6. The Express Warranties provided in this Warranty Card are personal to the Consumer who acquires the Product from the relevant retailer/Reseller for their own consumption or use and not for resale or resupply. Accordingly, claims made pursuant to this express warranty cannot be made by anyone other than the Consumer.

2.7. If the Express Warranty:

(a) is covered by a parts and labour warranty, the warranty covers both the repair of the defective part or the provision of a spare part to replace the defective part but does not cover the installation of that part to the extent that the installation requires the removal, alteration, repair or change to a connecting surface or any indirect or consequential building works; or

(b) is covered by a parts only warranty, the warranty covers only the repair

of the defective part or the provision of a spare part to replace the defective part and does not include the removal of the defective part or the installation of the repaired or replaced part.

2.8. In this Express Warranty, special order, custom or discontinued items may be replaced by a reasonable alternative product should a valid warranty claim occur.

2.9. In addition to this Express Warranty, Phoenix Tapware Products come with consumer guarantees that under the Taiwan Consumer Protection Act cannot be excluded, restricted or modified under this Express Warranty. You are entitled to a replacement or refund for a major failure and compensation for any other loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

3. Warranty Periods

3.1. Residential

Phoenix Tapware warrants that the below Products which are purchased by consumers for use in a residential home will be free from all defects in materials and workmanship for the periods specified below. Conditions apply to special order, custom or discontinued items, refer to section 2.8.

Note: Unless specified, labour is not included.

1 Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt, or thread tape etc. 2 In order to claim on Filtered Sink Mixer filters & housing, receipts must be presented to verify filter cartridges have been replaced as specified (every 6 months). 3 Chrome finish covered under standard replacement product or parts warranty. 4 Excludes Drains and ‘tea staining’, refer to care available at instructions https://www.phoenixtapware.com.au/faq-category/cleaning-and-care/

3.2. Commercial

Phoenix Tapware warrants that the below Products which are purchased by consumers for use other than in a residential home (e.g. hotels, aged care facilities, hospitals, schools, factories, motels) will be free from all defects in materials and workmanship for the periods specified below. Conditions apply to special order, custom or discontinued items, refer to section 2.8.

Note: Unless specified, labour is not included.

1 Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt, or thread tape etc. 2 In order to claim on Filtered Sink Mixer filters & housing, receipts must be presented to verify filter cartridges have been replaced as specified (every 6 months).

3.3. Builders Range Residential & Commercial

Phoenix Tapware warrants that the below Products which are purchased by consumers will be free from all defects in materials and workmanship for the periods specified below. Conditions apply to special order, custom or discontinued items, refer to section 2.8.

Note: The 500kPa maximum water supply pressure does not apply to fire service outlets.

(k) the relevant Product has been exposed to water quality that falls outside the parameters of potable water in the jurisdiction into which the Products are supplied, including as a result of any changes to the water quality advised by a government body or regulatory agency from time to time;

(l) the relevant Product is a shower and was used within:

(i) gravity-fed water systems;

(ii) instantaneous hot water systems; where pressure is below 150kPa; or

(iii) systems with a pressure supply less than 150kPa;

(m) the relevant Product was used incorrectly (e.g. non-potable water);

(n) the relevant Product was purchased as an ex-display;

Note: Unless specified, labour is not included.

1 Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt, or thread tape etc. 2 Chrome finish covered under standard replacement product or parts warranty.

4. Warranty Exclusions

To the maximum extent permitted by the Taiwan Consumer Protection Act, the Express Warranties will not apply and Phoenix Tapware will not be liable for any Loss or damage, whether to the Product itself, surrounding surfaces including walls, fixtures, furniture or any other Consequential Loss caused by a defect in the Product where:

(a) the Consumer is unable to provide proof of purchase or equivalent documentation which confirms that the relevant Product was purchased from a Phoenix Tapware authorised Reseller;

(b) the relevant Product is not a product which was manufactured or imported by Phoenix Tapware with the intention of being supplied in Taiwan;

(c) the relevant Product was not purchased by the Consumer as a brand new product;

(d) the relevant Product was not installed by an accredited and licensed technician, including a plumber or tradesperson, in accordance with the Phoenix Tapware’s installation instructions provided with the Product, including but not limited to:

(i) isolation stop taps must be fitted in accordance with the applicable National Standards and Regulations;

(ii) other devices must not be fitted to the outlet or tapware or tap (e.g. water filters);

(iii) non-approved water flow regulating devices must not be fitted to the Products; and

(iv) outlet aerator inserts must be regularly cleaned and replaced;

(e) the relevant Product was not installed to relevant and/or applicable National Standards and Regulations;

(f) the damage to the relevant Product amounts to fair wear and tear;

(g) the defective part of the relevant Product is a consumable part that requires routine replacement;

(h) the relevant Product was damaged as a result of accident, misuse (including use for incorrect applications), incorrect installation, cleaning or maintenance, unauthorised modification, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories or exposure to abnormally corrosive conditions, adhesives or sealants;

(i) the relevant Product has been exposed to harsh or abnormal environmental elements;

(j) the relevant Product has been exposed to water pressures and or temperatures that fall outside the following parameters:

(o) the relevant Product is damaged as a result of obstructions due to inadequate flushing of the system before use and problems caused by water supply (e.g. silt, corrosion and excess water pressure);

(p)

the relevant Product has been serviced or repaired with non-standard or non-Phoenix Tapware replacement parts without Phoenix Tapware’s written approval;

(q) the relevant Product has been altered, amended, modified or has in any way been changed from its original sale condition without Phoenix Tapware’s prior written approval;

(r) installation, use or removal of the relevant Product results in Water Hammer, or in any other circumstances Water Hammer occurs, noting that Water Hammer is not a manufacturing defect;

(s) a flow regulator was not installed, or installed incorrectly, in respect of the relevant Product (if applicable) (e.g. tapware and showers);

(t) regulated check valves were not installed, or were installed incorrectly, in respect of the relevant Product (if applicable, e.g. for hand showers);

(u) the relevant Product’s finish has been damaged as a result of:

(i) installation or post installation use; or

(ii) adhesives, sealants or abrasive cleaners, etc.; or

(v) the consumer has failed to observe Phoenix Tapware’s manufacturer’s care and cleaning instructions detailed in section 6 of this Warranty Card.

For cleaning, all that is required to maintain the finish in perfect condition for a lifetime of use, is a soft cloth to remove surface dust when dry or a moist cloth with warm soapy water.

5. How to make a claim

5.1. Submitting

a claim

To make a warranty claim, the consumer must lodge the claim by emailing, faxing or posting the following documentation to Phoenix Tapware’s authorised Reseller as soon as possible, but no later than ten (10) Business Days after the consumer first become aware of the damage or defect:

(a) proof of purchase (e.g. invoice or receipt) or certificate for occupancy or handover documentation for new homes; and

(b) plumbing installation receipts (if applicable)

If the Product has not been installed, you can return the Product with your proof of purchase to the relevant Phoenix Tapware authorised Reseller.

The contact details for

are as

Claims will be processed through the Reseller’s customer service and each claim will be issued with a claim number which is recorded by the Reseller and provided to Phoenix Tapware.

5.2. Valid claims

If a Consumer makes a valid claim under this Express Warranty and none of the exclusions set out in section 4 apply, Phoenix Tapware, through its authorised Reseller, will, in its sole discretion, either:

(a) repair the relevant part of the Product; or

(b) replace the relevant part of the Product with a product of identical specification (or where the Product is superseded or no longer in stock, with a product of as close a specification as possible).

Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the Products.

Phoenix Tapware and its authorised Reseller will not be liable for any claims for labour, additional products or parts associated with alleged faulty Product for work not approved in advance by the Reseller in writing. The Reseller requires adequate access to the Products, fittings and fixtures to undertake warranty repairs. Phoenix Tapware and the Reseller will not be responsible for any damage or costs (including any consequential damage or costs) where adequate access to product fittings and fixtures is not easily accessible.

Any work carried out in relation to a warranty claim is limited to the preapproved scope of work. Additional work will require authorization from Phoenix Tapware’s After Sales & Services Departments.

5.3. Invalid claims

Should any warranty claim be made and, in the opinion of the Reseller or Phoenix Tapware, the problem was from faulty installation or use of the Products in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect to the Products for which the Reseller and Phoenix Tapware is responsible, the Reseller has the right to charge a service fee for each service staff attending the consumer’s premise where Products have been installed.

6. Product Care and Maintenance

If treated in accordance with the below advice and instructions, and any specific instructions provided with a Product, Phoenix Tapware Products will endure for many years. These instructions are based on our expert knowledge and experience but are not to be construed as a legal warranty or liability on our party.

6.1. All products

Products should be cleaned with mild liquid detergent or soap and water.

Never use harsh detergents, solvents or acidic cleaners, citrus based cleaners, lime scale removers, household vinegar, and cleaning agents containing acetic acid on any Products as these will scratch and damage the surface. Additionally, use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance. Do not use undue pressure when wiping.

Under no circumstances should products be installed using silicone.

Phoenix Tapware reserves the right to alter, or amend this warranty offer in writing at any time. Phoenix Tapware reserves the right to provide minor components (including, but not limited to, handles, aerators, buttons, dress rings, hinges, clips, rod, washers, and hoses) as ‘Parts Only’ to the Customer.

6.2. Maintenance

Regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads.

7. Definitions

In this Warranty Card, the words below have the following meanings:

(a) Business Day means any day except a Saturday, Sunday or public holiday in Taiwan;

(b) Consequential Loss means loss beyond the normal measure of damages and includes indirect loss, loss of reputation, loss of profits, loss of actual or anticipated savings, loss of bargain and loss opportunities;

(c) Consumer has the meaning provided to it in the Taiwan Consumer

Protection Act;

(d) Consumer Protection Act means the Taiwan Consumer Protection Act and associated statutes and regulations, including but not limited to Enforcement Rules of Consumer Protection Act applicable at the time when a warranty claim is submitted to the Reseller.

(e) Customer means the entity or person requesting that Products be supplied to it by Phoenix Tapware or the Reseller, as the context requires;

(f) Loss means any loss, liability, cost, expense, damage, charge, penalty, outgoing or payment however arising, whether present, unascertained, immediate, future or contingent and includes direct loss and Consequential Loss;

(g) National Standards and Regulations means all national standards and regulations applicable to the Products, including but not limited to the installation, maintenance and removal of the Products, in Taiwan;

(h) Phoenix Tapware means Phoenix Industries Pty Ltd (ABN 48 007 215 876) of 926 Mountain Highway, Bayswater, Victoria 3153 trading as ‘Phoenix Tapware’;

(i) Products means the products to be supplied by the Company to the Customer, including products supplied to the Customer by a Reseller;

(j) Reseller means authorised reseller or distributor of Phoenix Tapware in Taiwan;

(k) Warranty Card means this warranty card which sets out the Express Warranties; and

(l) Water Hammer means the hydraulic shock caused by a pressure surge when water in motion experiences a momentum change by being forced to stop or change direction suddenly, commonly as a result of the rapid closing of a valve or stopper at the end of a pipeline system.

�固�明書

�固卡

1. 詳細�絡方式

如果本公司之任何產品未按以下《明示保固》運作，請聯絡本公司 的授權經銷商：

玉環洋行股份有限公司 0937 341 243 willy.tsao@casa.art

114036 台灣台北市內湖區瑞光路258巷56號一樓

2. �固�件 此《明示保固》涵蓋2022年3月1日以後所購買之產品。

2.1. Phoenix Industries Pty Ltd (「 Phoenix Tapware」)為在台灣從Phoenix Tapware 之授權經銷商或分銷商(「經銷商」)處購買且安裝於居 家或商業使用的所有 Phoenix Tapware 產品提供以下保固。為免 產生誤會，在此進一步說明，購買自以下來源之 Phoenix Tapware Products：

(

a) 台灣境外的其他來源，包括灰色市場進口、真品平行輸入或 直接進口；或

(

b) 台灣境內但來自經銷商以外的實體， 不在本保固範圍內，因為Phoenix Tapware產品可能不符合當地法 規，您應參閱產品附帶的條款和條件，或零售商或相關銷售公司 在相關購買國所提供之任何保固。

2.2. 本《明示保固》涵蓋Phoenix Tapware產品，並適用於僅由產品的不 良用料或作工所導致之缺陷。為免產生誤會，在此進一步說明，由 下列原因引起的缺陷不在本保固範圍內：

(a) 濫用、誤用、忽視、粗暴使用、過度壓力或張力；

(b) 水壓或溫度過高(不符合以下建議用法之狀況)；

(c) 修理或改造(由認可和持有執照之技術員進行的修理除 外)；和

(d) 任何零件形式的配件(正確安裝的經批准的Phoenix Tapware 附件除外)。

2.3. 就本《明示保固》而言，Phoenix Tapware產品是指：

(a) 由Phoenix Tapware生產或代表其生產；

(b) 貼有Phoenix Tapware所擁有的商標；

(c) 由授權經銷商銷售；和

(d) 在台灣購買在台灣使用。

2.4. 此《明示保固》從以下日期的較早日期開始：

(a) 購買日期，以新建物而言，是指交接日期；或

(b) 安裝日期，並將在以下保固期表中所規定相關期間內繼續 進行保固。

2.5. 安裝者/消費者有責任確保：

(a) 產品在安裝前無損壞；

(b) 產品包裝內含有其所有組成零件；和 (c) 對產品進行必要維護。

2.6. 本保固卡中所提供之《明示保固》針對消費者個人，該消費者從相 關零售商 / 分銷商處購買產品是為了自己消費或使用，而不是為 了轉售或轉手供應。因此，根據本明示保固所作索賠不能由消費 者以外的任何人提出。

2.7. 如果《明示保固》：

(a) 包含在零件和人工保固範圍內，保固範圍包括缺陷零件的 修理或替換缺陷零件的備件供應，但不包括該零件的安裝， 即安裝需要拆除、改造、修理或改變連接表面或任何間接或 相應的建築工程；或

(b) 只屬於零件保固，保固只包括修理有缺陷的零件或提供備 件來更換有缺陷的零件，不包括拆卸有缺陷的零件或安裝 修理或更換的零件。

2.8. 在此《明示保固》中，如果發生有效的保固索賠，特殊訂單、訂製或 停產的產品可以被合理的替代產品替代。

2.9. 除本《明示保固》外，Phoenix Tapware 產品還附帶消費者保固，根 據台灣《消費者保護法》，不能在本《明示保固》下被排除、限制或 修改。如有重大故障和索賠任何其他損失或損害之情況發生，您 有權要求更換或退款。如不構成重大故障但產品品質不合格，您 也有權要求修理或更換產品。

3. �固期間

3.1. 住�用 Phoenix Tapware 保證消費者購買用於住宅的以下產品在以下規 定的期限內，無任何材料和作工缺陷。條件適用於特殊訂單、訂製 或停產產品，請參閱第2.8節。

住��固 種類 期間(年) 細�

�頭 終身/ 15 / 7 / 1

終身 15年 7年 1年 僅限1年 期零件

水�頭和 出水口 7 / 1 7年 1年 僅限1年 期零件

-替換歐式閥芯1 -替換標準閥芯1 -替換產品或零件2 -人工 - 編織軟管、龍頭手持件、過濾 器和外殼2

-替換產品或零件 -人工 - 跳線閥和陶瓷閥瓣軸

NX��頭 終身 / 1 終身 1年 -替換產品或零件 -人工

�準 ��頭 15 / 1 15年 1年 -替換產品或零件 -人工

�件 7 7年 -替換產品或零件

�水� 10 10年 -替換產品或零件

�水口和 彎� 1 1 年 -替換產品或零件

�鉻合金 表面3 終身/ 7 / 3 / 2 / 1

終身 7年 3年 2年 1年

- NX蓮蓬頭和不銹鋼316產品4 -龍頭、水龍頭、出水口和配件 -標準蓮蓬頭 -排水管 -排水口和彎管

注：除非有另外說明，否則人工不包括在內。

1不包括銅管、塑膠管、沙子、污垢或螺紋帶等對陶瓷圓盤閥芯的損壞。 2對過濾水槽龍 頭和外殼進行索賠，必須出示收據，以證明閥芯已按規定更換(每6個月一次)。 3鉻表面 處理符合標準更換產品或零部件保固。 4不包括排水管和「茶漬」，請參閱以下清潔保 養說明網頁https://www.phoenixtapware.com.au/faq-category/cleaning-and-care/

�固�明書

3.2. ��用

Phoenix Tapware 保證消費者購買用於非住宅(如酒店、老年護理 設施、醫院、學校、工廠、汽車旅館)的以下產品在以下規定的期間 內，無任何材料和作工缺陷。條件適用於特殊訂單、訂製或停產產 品，請參閱第2.8節。

-替換龍頭閥芯1

-替換產品或零件

-人工，表面

- 跳線閥和陶瓷圓盤軸、編織

- 人工、表面、滑塊、安裝支架、 備件、肥皂盒、蓋子、軟管

注：除非有另外說明，否則人工不包括在內。

1不包括銅管、塑膠管、沙子、污垢或螺紋帶等對陶瓷圓盤閥芯的損壞。 2對過濾水槽龍頭的索 賠須出示收據，以核實閥芯已按規定更換(每6個月)。

3.3. 建���圍住�和��

Phoenix Tapware 保固消費者購買的以下產品在以下規定的期限 內，無任何材料和作工缺陷。條件適用於特殊訂單、定制或停產產 品，請參閱第2.8節。

人工 - 編織軟管、跳線閥和陶

- 人工、滑塊、安裝支架、 固定裝置、肥皂盒、蓋

注：除非有另外說明，否則人工不包括在內。

1不包括銅管、塑膠管、沙子、污垢或螺紋帶等碎片對陶瓷盤閥芯的損壞。 2鉻表面處理 符合標準更換產品或零部件保固。

4. 不受�固之�況

在台灣《消費者保護法》允許的最大範圍內，如有以下情況，明示 保固將不適用，並且Phoenix Tapware不對任何損失或損害承擔責 任，無論是對產品本身、周圍表面(包括牆壁、固定裝置、傢俱)還是 由產品缺陷引起的任何其他間接損失：

(a) 消費者無法提供購買證明或同等檔案來確認相關產品是從

Phoenix Tapware授權經銷商處購買的；

(b) 相關產品不是 Phoenix Tapware 為在台灣供應而製造或進口 的產品；

(c) 消費者購買相關產品時，該產品並非全新狀態； (d) 相關產品未由認可和持有執照的技術人員(包括水匠或技 工)按照隨產品提供的 Phoenix Tapware 安裝說明進行安裝， 包括但不限於： 隔離停止水龍頭必須按照適用的國家標準和條例安裝； (ii) 其他裝置不得安裝在出水口或水龍頭或水龍頭上(例如 濾水器)；

(

iii) 未經批准的水流調節裝置不得安裝在產品上；和 (iv) 出水口曝氣鑲件必須定期清洗和更換；

(e) 相關產品未按相關和/或適用的國家標準和法規安裝；

(f) 對相關產品的損害相當於正常磨損；

(g) 相關產品的缺陷部件屬需要日常更換的耗材部件；

(h) 由於事故、誤用(包括不正確的應用)、不正確的安裝、清洗 或維護、未經授權的任何人員的修改、篡改或未經授權的維 修、使用有缺陷或不相容的配件或暴露在異常腐蝕條件下 而損壞的相關產品，膠黏劑和密封劑；

(i) 相關產品已暴露於惡劣或異常環境中；

(j) 相關產品暴露在低於以下引數的水壓和或溫度下：

�高溫度 攝氏75度

�大�力

�小�力 150

(蓮蓬頭/

注：500千帕的最大供水壓力不適用於消防出水口。

300千帕)

(k) 相關產品已暴露於超出產品供應地的司法管轄區的飲用水 參數的水質中，包括政府機構或監管機構隨時可能對建議 的水質規範進行修改的情況下 ;

(I) 相關產品為蓮蓬頭，並用於:

(i)重力供水系統；

(ii) 暫態熱水系統；壓力低於150千帕；或者

(iii) 壓力供應小於150千帕的系統；

(m) 相關產品使用不當(例如非飲用水)；

(n) 有關產品於購入前曾被用做展示品；

(o) 相關產品因使用前系統沖洗不充分和供水問題(如淤泥、腐 蝕和水壓過大)造成的障礙而損壞；

(p) 未經Phoenix Tapware書面批准，相關產品已使用非標準或非 Phoenix Tapware替換零件進行維修或修理；

(q) 未經 Phoenix Tapware 事先書面批准，相關產品已被更改、修 正、修改或以任何方式改變其原始售出時之產品狀態； (r) 安裝、使用或拆除相關產品會導致水錘，或在任何其他情況 下發生水錘，請注意，水錘不是製造缺陷；

(s) 對於相關產品(如適用)(如水龍頭和蓮蓬頭)，流量調節器未 安裝或安裝不正確；

(t) 就相關產品而言，調節止回閥未安裝或安裝不正確(如果適 用，例如，用於手持蓮蓬頭)；

(u) 相關產品的表面因以下原因而受損:

(

i) 安裝或安裝後使用；或者

(ii) 黏合劑、密封劑或磨料清潔劑等；或者

�固�明書

(v) 消費者未能遵守本保固卡第6節中詳述的Phoenix Tapware製 造商的保養和清潔說明。

清潔時，只需用一塊軟布擦乾表面灰塵，或者用一塊沾有溫肥皂 水的濕布，就能保持漆面的完美狀態，供終生使用。

5. �何提出索賠

5.1. 提交索賠申�

要提出保固索賠，消費者必須儘快通過電子郵件、傳真或郵寄以

下檔給Phoenix Tapware的授權經銷商提出索賠，但不得晚於消費 者首次意識到損壞或缺陷後的十(10)個工作日: (a) 購買證明(如發票或收據)或入住證明或新房移交文件；和 (b) 管道安裝收據(如適用)

如果產品尚未安裝，您可以將產品連同購買憑證退還給相關的 Phoenix Tapware授權經銷商。

Phoenix Tapware授權經銷商的聯絡方式如下:

名稱: 玉環洋行股份有限公司

地址: 114036 台灣台北市內湖區瑞光路258巷56號1樓

電話: 0937 341 243

電子郵件: willy.tsao@casa.art

索賠將通過經銷商的客戶服務進行處理，每項索賠都會附上一個 索賠號，索賠號由經銷商記錄並提供給Phoenix Tapware。

5.2. �效索賠 如果消費者根據本《明示保固》提出有效索賠，且第 4 節中規定的 除外責任不適用，則 Phoenix Tapware 將通過其授權經銷商自行

決定:

(a) 修理產品的相關部分；或者

(

b) 用相同規格的產品替換產品的相關部分(或當產品被取代或 不再庫存時，用規格盡可能接近的產品替換)。

提交維修的產品可能會被相同類型的新型產品替換，而不是維 修。翻新零件可用於維修產品。

對於未經經銷商事先書面批准的工作，Phoenix Tapware及其授權 經銷商對於聲稱故障產品相關的人工、附加產品或零件的任何索 賠不承擔任何責任。經銷商需要對產品、備件和固定裝置有足夠 的存取權限，以進行保固。Phoenix Tapware 和經銷商對不容易接 觸到產品備件和固定裝置的任何損壞或費用(包括任何間接損壞 或費用)概不負責。

與保固索賠相關的任何工作僅限於預先批准的工作範圍。額外的 工作需要Phoenix Tapware售後服務部門的授權。

5.3. �效索賠

如果提出任何保固索賠，並且在經銷商或 Phoenix Tapware 看來， 問題是由於錯誤安裝或與其他製造商的產品一起使用產品造成 的，或者除了經銷商和Phoenix Tapware負責的產品製造缺陷之外 的其他原因造成的，經銷商有權向在消費者安裝產品的場所服務 的每個服務人員收取服務費。

6. 產品��和維�

如果按照以下建議和說明，以及產品附帶的任何具體說明進行處 理，Phoenix Tapware 產品可以使用很多年。這些說明是基於我們 的專業知識和經驗，但不能被解釋為我方的法律保固或責任。

6.1. 所�產品

產品應該用溫和的液體洗滌劑或肥皂和水清洗。 切勿在任何產品上使用刺激性清潔劑、溶劑或酸性清潔劑、柑橘 清潔劑、石灰去垢劑、家用醋和含醋酸的清潔劑，因為這些會劃傷 和損壞表面。此外，應避免使用蠟基傢俱霜，因為這會導致沉積物 堆積，有損外觀。

擦拭時不要過度用力。

在任何情況下都不應該使用矽膠安裝產品。

Phoenix Tapware 保留隨時以書面形式更改或修改本保固條款的 權利。Phoenix Tapware保留向客戶提供次要部件(包括但不限於把 手、通氣器、按鈕、裝飾環、鉸鏈、夾子、杆、墊圈和軟管)的權利。

6.2. 維�

定期清潔或更換水龍頭和/或蓮蓬頭中髒的或堵塞的出水口充氣 器插件。

7. 定義 在本保固卡中，以下詞語具有以下含義:

(a) ��日是指除週六、週日或台灣公共假日以外的任何一天；

(b) 間�損失是指超出正常損害衡量的損失，包括間接損失、聲 譽損失、利潤損失、實際或預期儲蓄損失、議價損失和機會 損失；

(c) �費者具有台灣《消費者保護法》中所賦含義；

(d) �費者��法是指台灣消費者保護法及相關法令和法規， 包括但不限於向經銷商提交保固索賠時適用的消費者保護 法實施規則。

(e) 客户是指根據上下文要求，請求由Phoenix Tapware或經銷商 向其提供產品的實體或個人；

(f) 損失是指任何損失、責任、成本、費用、損害、收費、罰款、支 出或付款，無論如何產生，無論是現在的、未確定的、立即 的、未來的還是或有的，包括直接損失和間接損失； (g) 國家�準和法規是指適用於產品的所有國家標準和法規， 包括但不限於產品在台灣的安裝、維護和拆卸；

(h) Phoenix Tapware 是指 Phoenix Industries Pty Ltd ( ABN 48007215876 )，地址 : 926 Mountain Highway, Bayswater, Victoria 3153, 交易名稱為「Phoenix Tapware」；

(i) 產品指公司向客戶提供的產品，包括由經銷商向客戶提供 的產品；

(j) 經��指Phoenix Tapware在台灣的授權經銷商或分銷商；

(k) �固卡是指規定了明確保證的保固卡；和

(l) 水�是指當流動中的水由於突然被迫停止或改變方向而經 歷動量變化時，由壓力波動引起的液壓衝擊，通常是由於管 道系統末端的閥門或塞子快速關閉的結果。