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Young Professionals Insurance Network Kick-Off Party
On July 20th, insurance professionals gathered at the rooftop of Bottle House 42 in Milwaukee to enjoy food, drinks and to celebrate the launch of PIA’s rebranded young professionals’ organization. Rooted in three pillars: connection, development, and support, the Young Professionals Insurance Network (YPI Network) welcomes all young professionals looking for professional development, networking opportunities and fun! The event was a huge success, with attendees in all areas of insurance attending to hear about YPI Network’s mission and future goals. If you or someone at your agency is interested in learning more about YPI’s mission and future events, visit www. piaw.org/YPINetwork and follow along on Facebook & LinkedIn. YPI Network caters to insurance professionals who are young in age or career, and also those exploring a potential career in the insurance industry.
• Word processing and data entry • Assisting with mail • Accepting payments on existing policies that are made in the office in situations in which there are no coverage discussions
This is not intended as a comprehensive list of permitted activities, and there are certainly other activities that a CSR or other unlicensed employee may engage in without holding an intermediary license. There are also ways of engaging in these activities that would likely require a license or as we call them the “don’ts”:
Don’ts: • Answering the phone and accepting information that could bind coverage. • Signing a certificate of insurance. • Scheduling an appointment and urging the person to purchase a particular kind of insurance (for example, telling someone they need automobile insurance or life insurance) • Offering advice to a customer concerning substantive benefits, terms, or conditions of a policy. The activities of an unlicensed CSR or employee must be performed on behalf of a licensed intermediary. The licensed intermediary supervising the unlicensed employee must make sure the employee is adequately trained and aware of the limits on his or her ability to act on behalf of the licensed intermediary.
It is difficult for an unlicensed CSR or employee to perform strictly administrative and clerical functions when the customer has access to the unlicensed CSR or employee by phone, email, or in person. Eventually, the unlicensed CSR or employee is going to be asked about coverage or a claim. This is where it is important for you to have trained your unlicensed employees to refer the customer to a licensee before engaging in activities that would require the employee to be licensed.
Of course, all of these issues go away if your CSRs are licensed. However, if you have unlicensed employees and you are uncertain whether the activities of such employees are permissible, it is best to discuss the situation with an attorney with experience handling insurance licensing or by calling the PIA Hotline.
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This information is provided for the convenience of PIAW members, but cannot be construed as legal advice. Members of PIAW may call toll free (844) 672-1221, or email their questions to insurancehotline@axley.com, to work with an attorney and receive legal information specific to your situation.
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