Lessons Learned

Lessons Learned

As the workgroup began the data analysis, we noted things that we would do differently. This section captures lessons learned to inform our continuous improvement process. 1. The most important lesson is the need for expanded and sustained community outreach and relationship development. 2. The profile of our survey responder was not indicative of who would be eligible or most benefit from the services that we provide. This led us to conclude that we need to better engage Pierce County residents and communities who are eligible for our services. 3. The need to refine and test questions was highlighted as we discovered that many responses, we received were not what we were expecting, such as the question asking about top three needs (what we received was individual needs vs. community need).