Customer Service No Second Chances for Poor Customer Service…
Even in a Pandemic
by Nancy Friedman
N
o one seems to have any idea why COVID-19 has put this world in a (hopefully winding down) constant mentality of negativity. Sure, it is bad. Yes, we’ve lost some very close relatives, friends and coworkers. Certainly, we have plenty to cry about. But in the face of adversity,
18 Pillars of Franchising
customer service becomes even more important. As a service provider, you can make customers’ days better and easier, or you can be the straw that breaks their backs. And COVID-19 is no excuse for being the straw – because there are no second chances in customer service.
My wonderful husband reminds me when I cry, “Nancy, if I thought crying would help the situation, I’d cry with you. Let’s figure out a positive way to this situation.” This is true for so many things – not just COVID. Let’s start looking at the positivity at things – everywhere. Here are 5 Costly Comments that can/ will deter many sales, relationships and much more. Not in any special order. They all hurt the economy, sales and relationships. Please avoid with all your might!
