Featured Vendors
Spadea Lignana Franchise Attorneys Unlike many franchise law firms, we take a balanced approach by representing both franchisees and franchisors (not of the same system of course). By knowing both sides, our franchise attorneys are better able to help our clients navigate difficult issues. We have a deep understanding of the relationship dynamics that underpin all franchise systems. Many of our partners have held senior leadership positions for national franchise brands and some were franchisees themselves. That experience has proven invaluable in advocating on behalf of clients. We know franchising and we can help. Learn more at www.spadealaw.com
UniFi Equipment Finance Formerly, Ervin Leasing, UniFi Equipment Finance provides superior service with a variety of lease plans on virtually all types of commercial equipment. We have earned a reputation for service and integrity. Our lease representatives are experienced professionals in the leasing industry and the equipment markets they serve. UniFi/Ervin Leasing has been a proud member of the Equipment Leasing and Finance Association (ELFA) since our inception in 1978. The two companies share a mission for quality service, strong credit culture and a commitment to build our communities. For more information, visit: www.teamunifi.com
46 Pillars of Franchising
Westvyne Westvyne has been creatively bridging the gap between marketing & technology since 2010. We have been guiding our clients in what to say, how to say it, where to say it, and who to say it to in order to attract and retain customers. We truly enjoy getting to know about our customers and their products and services We offer a full complement of services including digital marketing, website design, marketing and brand strategy, graphic design, podcast consulting and franchise marketing. Reach out today at www.westvyne.com
Telephone Doctor Years back, Nancy Friedman phoned her insurance agent and said, “Cancel all my policies!” She was upset after repeated episodes of poor customer service. So, the agent invited Nancy to teach his staff how to improve their telephone skills. Combining the service techniques pioneered at an earlier start-up business with the presentation skills acquired from a background in professional theatre, Nancy’s customer service training program proved to be extremely popular. Word spread and after a series of Fortune 500 corporations hired her, a company was formed to market these skills and techniques. Nancy began delivering workshops to corporations and associations across North America. Today, ServiceSkills and Telephone Doctor® are both respected brands in the corporate learning space. We’ve helped over 30,000 organizations improve the Customer Satisfaction Scores (CSat) of their Customer Service Reps, Help Desk Staff, Call Center Agents, Tech Support Staff and other team members. Learn more at www.telephonedoctor.com
