Delivering integrated facilities management solutions to the UK’s leading business parks
Who we are Our pioneering support services and specialist capabilities see us deliver integrated facilities management solutions to the UK’s leading business parks. Our expert team has vast experience in running large-scale operations. We’re a reputable organisation, recognised for our professional, dedicated and friendly approach.
“They deliver on every promise and their staff are always friendly and provide a first class service. The quality accommodation, business community feel and superb facilities mean our staff really enjoy their working environment.” Scott Miles, Partner, Kreston Reeves
Board of Directors We have five board directors with a wealth of experience in the successful operation of large-scale commercial sites. Each director brings extensive expertise to our organisation. Their understanding of the industry and unique skills set us apart from other companies operating within the marketplace.
Trevor Cartner Chairman
Chris Musgrave Chief Executive
Ray Palmer Director
“Our people truly are at the heart of our business and it is their skill set combined with our approach to delivering excellence which sets us apart from our competitors.� Jeff Hind Managing Director
Kevin Howes Finance Director
Jeff Hind, Managing Director, ParkServe
Partners Our people-focused approach enables us to deliver effective integrated facilities management solutions. Our company is led by a board of directors who boast extensive experience in managing and developing a portfolio of large-scale, high profile commercial sites across the UK. We also benefit from the support of selected partner companies, Palmer Capital and Wrenbridge. Private equity firm, Palmer Capital, specialises in real estate and is currently responsible for managing a global portfolio worth ÂŁ1bn plus. Wrenbridge is one of the largest property companies in the UK, excelling in development, asset management and joint ventures.
palmercapital.co.uk
wrenbridge.co.uk
What we do We are your go to people for managing business parks. With a number of high profile sites already in our portfolio, the question is not what we do, but what we can do to ensure things run smoothly. From reception to VIP concierge; maintenance to security; commercial cleaning to events and hospitality management we have the capability to deliver what you need. We have the right people in place to do it all or a series of stand alone services. It’s up to you.
We attribute our success to our depth of knowledge and vast experience of managing different working environments.
Our vision Our vision is to provide a unique service that other facilities management companies are unable to deliver. We’re about creating aspirational business parks of excellence. Whether it’s installing a gym or opening an impressive events facility, our innovative thinking sets us apart from the competition. Everything we do, is done to the highest standards and down to the smallest detail.
Our expertise We know how to get your park in top shape and ensure that everything runs efficiently on a daily basis. You can also rely on us to give you added value and think up new ways to improve your premises. We believe in a partnership approach – from the moment we start working with you, we become fully-fledged members of your team. This close and dedicated relationship allows us to enjoy a long-standing client partnerships, providing support at every step of the way.
Our clients While we specialise in the operational management of science and technology business parks, we also work closely with on-site tenants, providing a range of bespoke services that support the day-to-day running of their businesses. Our ‘total tenant support’ services include everything from laboratory cleaning, space configuration and catering solutions to event support. We work with a diverse pool of companies, including:
Salvensis
Our values Customer excellence We’re committed to excellent customer service and go above and beyond to meet our clients’ needs. Smart working We constantly review our approach and think innovatively about how to improve the way we do things. Remaining responsive allows us to exceed the expectations of our clients and provide an unrivalled service.
Integrity Every member of our team operates honestly, ethically and fairly. We form genuine partnership relationships with our clients that are based on trust, always providing advice and solutions with their best interests in mind.
Our values shape how we work with clients, employees, shareholders, suppliers and local communities.
Our Parks We know how to get business parks in top shape and ensure everything runs efficiently on a daily basis. You can rely on us to give you added value and think up new ways to improve your premises.
Discovery Park discovery-park.co.uk We maintain the world-class facilities at Discovery Park in Sandwich, Kent. The 220-acre site, which has attracted a host of international companies from the life science pharmaceutical and biotechnology sectors, also offers premium office accommodation to a diverse range of successful commercial businesses.
Discovery Park
Colworth Park
colworthpark.com
We were brought on board at Colworth Park to run all their operations. The site is an innovative science, research and business park, made up of an 100-acre Science Park and 1,200 acre Unilever farmland.
Colworth Park
Project Support Former Manston Airport This former airport site in Kent is a success story in the making with a vision in place for an ambitious mixed use development that will create a new community of homes, employment and leisure facilities. ParkServe have been supporting the owners of the site, while they prepare final proposals, looking after security and grounds maintenance, as well as co-ordinating the site’s temporary role as a holding area for freight vehicles.
Former Manston Airport
Services Whatever services you require at your park, we can do it. From logistic services and commercial cleaning to events and hospitality management, we have experience in improving park life through a range of solutions.
Our services include • • • • • • •
Commercial cleaning Specialist lab cleaning Print and graphics Gym management Technical and utilities services Catering Events and conferences
As with everything we do ‘customer is king’ and we know that ‘happy tenants make happy landlords.’
Security and Estate Our state-of-the-art security solutions ensure a safe and secure working environment for you and your tenants. We respond quickly to incidents and have strategies in place to manage on-site emergencies. We deliver: • • • • • • • •
Building Security Management Park Security Management External Building Maintenance Fire and Incident Response Grounds Maintenance Gardening and Landscaping Key Management Alarm Handling
We maintain the landscape, grounds and social areas to the highest possible standard, so that you and your tenants can enjoy a picturesque and inspiring working environment.
Technical and Utility Services We effectively manage and maintain central utilities and waste water facilities as well as providing carbon and energy solutions. We deliver: • Maintenance of Central Utilities • Waste Water Management • Service Contract Management • Energy Management • Mechanical and Engineering Support
We’re also experienced in building and engineering maintenance, and can carry out all improvements without disrupting business flow.
IT and Telephony Support Our dedicated IT support team are on standby to help businesses get their services up and running. We provide both new and existing companies with everything they need to run their IT systems, leaving them free to get on with growing their business.
Tenant and Maintenance We provide a range of ‘total tenant support’ services to keep their organisations running smoothly. From specialist laboratory cleaning and space configuration to PAT testing and water for works, we can meet all of your tenants’ needs. We deliver: • Internal Building Maintenance
• Furniture Provision
• Tenant Support
• PAT Testing
• Engineering Maintenance
• Logistics
• Service Contract Management
• Water Machines
• Office Configuration and Partitioning
• Dust Mats
• General Handyperson Duties
• Vending
• Painting and Decorating
Commercial Cleaning We make sure that your park is looking spotless at all times. Cleaned to the highest standards, you’ll make the right first impression to everyone that visits your park. We provide a range of professional cleaning services including, specialist cleaning for laboratories and manufacturing facilities.
Health and Safety With comprehensive health and safety policies and procedures in place, we ensure that our staff, tenants and anyone visiting sites run by ParkServe are protected. We invest generously to make sure our staff are trained to the highest standard and are equipped to manage any situation which may arise.
“Safety doesn’t happen by accident.” Andy Ronchetti, Security and Estate Manager, ParkServe
“Operating transparently and inspiring trust is at the heart of our values. The ParkServe team operate with complete integrity and consider the environmental and social implications of everything we do.� Paul Bax, Operations Director, ParkServe
Sustainability Sustainability is part of our culture and we commit to making responsible choices and considering the impact our activity has on the environment. We invest in environmentally friendly technologies and practices to actively lessen this impact. By collaborating with partners and local communities we work hard to achieve the very best sustainable practice.
Events and Conferencing We’ve got a lot of experience in staging events and our dedicated team is regularly based on-site to ensure our client’s events, meetings and conferences run smoothly.
“Thanks for the superb job you did for the YES workshop. The feedback was totally complimentary. You have put Colworth and The Exchange on the map as THE place to run a big event.” Jim Crilly, UK Central Resources Ltd, Unilever plc
Colworth Park is home to an impressive range of conference rooms and space for events. Centrally located and featuring The Exchange, the contemporary meeting, conference and exhibition venue is set in picturesque grounds. Each of the flexible event spaces on-site feature high tech, high spec audio/visual equipment and breakout spaces. colworthparkevents.co.uk
Discovery Event Centre, our impressive conferencing and events facility at Discovery Park, provides endless entertaining possibilities. We manage a portfolio of unique spaces that can accommodate 2-1,000 people. The portfolio ranges from boardrooms and seminar rooms to our grand atrium space, The Gateway. discoveryeventcentre.com
Our experienced event management teams provide support and event inspiration. They can look after everything from delegate correspondence, catering and security to overseeing the event on the day.
“I wanted to record my grateful thanks for the tremendous support and commitment we received in the staging of our launch meeting, not least your endless flexibility in adopting the many changes we requested along the way. We really couldn’t have expected more and look forward to staging future events with you.” Alex Watson, Chief Operating Officer, BioGateway
Catering JAVA, our own-brand catering service, is a proven success in hospitality at our business parks and provides an extensive range of services. JAVA offers a range of catering solutions to suit every occasion.
“Thanks for your help with the World Nano Summit. You are brilliant. Please do pass on our appreciation to your catering team and everyone else involved.” Andrea Crawley, Operation Manager, SixFourSixFour Ltd, Canterbury
JAVA Café is a popular meeting spot at our parks. Serving up freshly roasted coffee, an assortment of teas and a selection of soft drinks, tenants can enjoy relaxing, socialising and conducting business meetings at JAVA Café. JAVA to go is our bespoke catering delivery service. Tenants can choose from our catering menus and get their orders
delivered to their office or meeting spaces. This service is perfect for when tenants are entertaining special guests or have staff lunches or meetings planned in. At JAVA Bakery, our artisan bakers serve up an assortment of delights, from freshly baked specialty loaves, and savoury pastries to sweet patisseries. Hot breakfast and lunch options are also served daily.
Get in touch with us ParkServe Limited Innovation House, Innovation Way Discovery Park, Sandwich Kent CT13 9FF 01304 806888 info@parkserve.co.uk
www.parkserve.co.uk