PORTFOLIO
Pinxia YE
Pinxia Ye
From Beijing to Chicago, to design with user centered methods yepinxia@gmail.com
+1 (312) 532.8598
Content Interaction
Product
Trax
Urban Forest
Research
New Braun
Customer Engagement
Environments + Activities
Wobble World
Wellness Experience Environment factors: Temperature, Humidity, Light. Air quarlity
Bedroom
Bath
Closet
Living room
Kitchen
Basement/ Garage
Balcony/ Yard
In-home Hygiene Hand hygiene
Body hygiene
System Integration - F2010 - Pinxia Ye
Respiratory hygiene
Food & water Laundry hygiene hygiene
General home hygiene
Care of domestic animals
Home healthcare
Travel Experience Our concept is to improve users’ travel experience by interactive display, smart phone app and social network.
Process Business Develop business model Price point
Review
Expert reviews
Design
User scenario Interface
Delivery
Detail user scenario Interface design Business plan
Research
User survey Alpha user interview Technology research Market research Modelling experience Frame insights
Evaluation Ideation
Brainstorming Idea generation Personas Interface prototypes
User prototype test Interview
Research Pre Travel
Travel
Primary research
Survey - 10 questions - 50 responses - Focus on online travel activities - Understanding travel experience
Post Travel
Secondary research
Alpha-user interview - A frequent traveller - Online booking process - Use different technology during travel - Learning concerns and expectations
We conducted a survey regarding customer’s perception of current online travel services and how emerging mobile technologies play a role in their overall travel experience. Additionally, we interviewed an “Alpha user� who possessed a heightened level of experience in both travel services and personal technology usage.
Context
Technology
- Market and competition - Competitor research - Alternative substitutions
- Interactive and persuasive - Exploring technology possibilities. - Seeking interesting precedents
We utilized several research and analysis frameworks to help us define a competitive landscape and market context for our proposed offering. This involved identifying strategic partners to help enable our concept and assessing the viability and appropriateness of our proposed clients.
This project began with an exploration into 3 forms of interactive technology: Smart mobile devices, large public interactive displays, and social networking. Research provided us with potential opportunities for leveraging these technologies to create a compelling travel experience.
Design principles
Insights Strong Support
Reliable Advise
People use a variety of products, services and technologies to support different stages of their travel experience.
Users would look for credible and transparent information to make travel decisions.
Service blueprint artifacts
Travellers want to be constantly updated and reassured on their itineraries and travel plans.
People tend to be greatly influenced by the travel experiences of others when making their own plans.
user
There are always frustrations with service providers when information is not readily accessible about their itinerary.
Create Social Interactions. Leverage latest technology and trends. Utilize local connections. Provide supporting system for seamless user experience. • Build loyalty and trust.
Information and recommendations from service providers are often mistrusted.
online services
Mobile/smart phone is a increasingly common tool for travellers to manage their information while travelling.
• • • •
posters magazine ...
books
credit cards printed materials
printed materials
attract
planning
booking
depart
ads
destination info
flight info
reminder
deals
hotel info
Support opportunities payment
books local brochures map
travel
printed materials
back
review
feedback
Support opportunities
next coupon
Ideation Persona
User matrix
Christine
Tech-friendly
“ I always wanted to fall in love in Italy. ”
Creators
“ I’d die without my Facebook. I need to be connected 24/7. ” General profile
22, Female, Single, Student, major: marketing
Finances
On a budget, works part-time on school library
Interest
• Addicted to Facebook, constantly checking status on her iphone. • Go out with friends every Friday and chats about it by text/email during the day. • Love to write reviews on local bars and restaurants on Yelp.
Tech/ device
iphone, mac book
Personality
She is spontaneous person, daydreamer, romantic
Travel experience
She have travelled to Europe in the last summer with her school friends.
Goals
Make new friends, meet some cute guys, get some new clothes.
Task Master
Earbud
Introvert
Extrovert Coffee & Newspaper
Talker
Non-tech We started by ideation matrix and building up personas around it. Our targeted users are “Christine“s who is Gen Y, according to survey, they are active on Facebook, they are the majority smart phone user and they are frequent leisure travellers.
Design Idea generation
Prototypes
User tests
Scenario Social Influencer 1. It’s near spring break, and Christine is planning to a short trip. She logs in to Trax. According to her Facebook profile and preference settings, Trax recommends Paris travel package to her, and shows how many of her friends have been there. 2. She is interested in the package, and there are more details about this information for her. Both for itinerary and her social network feedbacks. 3. Christine can book her itinerary in online travel agencies, and her information will be send back to Trax to better manage them. 4. In “Exploration” she browse information about different restaurants and how many of her friends have been there. Just to know the detail in her trip.
1
2
3
4
Value Help user make decision by credible sources
Travel information Restaurants
5. As Christine arrives at the airport. She notices there is a large display. 6. When she gets closer, the display get information about her itinerary from her cell phone, and zooms in to Paris. Also, it spread out some categories in Paris for Christine to browse. 7. Christine clicks “Events“, some event bubbles pop out. 8. She is interested in “Paris Fashion Week“. So, she takes out her phone, by touching it to the display, the information about Paris Fashion Week has been transferred to her trip information in Trax.
Coffee shops
Events
Night Life
Paris
Attractions
Directions
Hotels
Trax
5
6
Restaurants Nemo Festival
Young filmmakers are featured and celebrated by the Ile-de-France Film and Theatre Association, in a number of screenings and other programs offered at the Forum des Images and other venues, in midMarch.
Festival of the Imagination
Coffee shops
The music and art of the worldĺs cultures is celebrated throughout the month of March at the Maison des Cultures du Monde, as representative top artists and musicians come to lecture and exhibit their crafts.
Events
put your phone here to grab more info
Paris Fashion Week
The Carrousel de Louvre hosts the final leg of a world-wide tour of fashion designers and models, as they exhibit their latest creations in early March.
put your phone here to grab more info
Value
Night Life
put your phone here to grab more info
Paris
Shops
Attractions
Directions
Hotels
Local Favorates
Trax
Personalized information delivery
7
8
Shops
Local Favorates
Scenario Instant travel community 9. When she arrives at Paris, as she is waiting for her luggage, she decides to share a taxi with someone, so she goes to the “Who’s around“ to browse people. 10. She finds some people also from Chicago, and one of them is her university alumni, so she contacts him and they share a cab to downtown Paris.
Local support
9
10
11
12
11. When Christine is travelling, she wants to find a jazz bar to spend her night. So she goes to “Ask local“ and posted a question. Monique answers the question soon. 12. Christine looks through Monique’s profile and finds out she is a super user and her information is always helpful. So she goes to the jazz bar.
Value Find common needs and share information with people around Get access to real local experts
Values Offering User-contributed information, Travel networks, Convenience and seamless travel experience.
Customers Airlines
$ Connections $
Targeted Customers Gen Y Facebook user Smart phone user Active traveller
Online travel agency
Referral to users
Users data
$ Technology provider
Tech.
User-created contents
Response
Trax
Support
User
contents chance for exposure
Unmet Needs
$
Direct Market
User Review
Travel support, Fellow advice Travel info. providers
$ chance for exposure
Local Business
Social interaction
Interface Recommendation
Home screen
• Showing the social network recommendation as browsing. • provide on-travel support for the detail attractions, restaurants, shops and etc...
• Personalized travel package recommendation from networks. • A high-quality photo as background for the whole package ad. • Social influence as the main trigger to this information, not price. • Clear and concise welcome screen, menu on the bottom.
Community • Showing app users in the area and finding acquaintances. • Building the trust among people by sharing their common experiences.
Large display Restaurants Nemo Festival
Young filmmakers are featured and celebrated by the Ile-de-France Film and Theatre Association, in a number of screenings and other programs offered at the Forum des Images and other venues, in midMarch.
Festival of the Imagination
Coffee shops
Night Life
put your phone here to grab more info
The music and art of the worldĺs cultures is celebrated throughout the month of March at the Maison des Cultures du Monde, as representative top artists and musicians come to lecture and exhibit their crafts.
Events
put your phone here to grab more info
Paris Fashion Week
The Carrousel de Louvre hosts the final leg of a world-wide tour of fashion designers and models, as they exhibit their latest creations in early March.
put your phone here to grab more info
Paris
Attractions
Directions
Hotels
TRAX
Shops
Local Favorates • Near field technology makes the information customized. • Inspire users to different attractions, destinations and locations. • User contributed photos on the screen to encourage people explore when travelling. • Have fun using the installation
Market Market Convergence:
Liessure Travelers Aspirational traveller - vacation 42 million US
20 - 30 million potential users 5-10% penetration
Gen Y (those born after 1980) 3.9 leisure trips per year. 12m
Travel
Market of 2 - 3 million
Family travellers 4.5 trips each year. 30 million
Smartphone users 29%of US mobile market exceeding 50% by 2011 end
Technology
Social network
Facebook users Facebook users - 500 million 70% of users are outside US
70 million users, US 33 million iphone & Android
average user has 130 friends
To out number PCs by 2012
200 million mobile users mobile users are 2x as active
Break-down Per unit revenue distribution
Breakdown: $3.99 app sales (itunes store) $.5 per click to travel site (30%- 40% of visits) $4 booking referral fee (2%-5% of visits) $5 regional ads (per 1000 views) * Sales revenue will occur only once per unit ad/referral fees reoccur annually
Link to travel website
$1.5 per unit Booking referral fee
$.8 per unit *Sale price
$3.99 per unit
Advertisement
$.5 per unit
Price Point
$3.99
URBAN FOREST in collaboration with the Chicago Loop Alliance & Block 37 IIT Institute of Design Team
Technical Team
Diana Cheng Na Rae Kim Farid Talhame Helen Tong Pinxia Ye
Kang Lee Thomas Lord Nishanth Samala
37
User types
Tourists
Leisure
Suburbanites
Site
Shoppers
Professionals/Students
On a Mission
Design Principles People pass by State street everyday, but they are separated. Connecting them with this block with this “Urban tree�, and celebrate the local. 1. Celebrate local community and culture 2. Encourage play, fun and exchange between people 3. Allow personal expression of ideas, thoughts and feelings 4. Create a provocative experience that extends beyond the site 5. Provide a place for social gathering and connection 6. Bring grandeur to State Street
Initial Prototyping What we wanted to learn
Assumptions
• Level of Information that people share • Method of input • Enticing questions to people to interact
• People might not want to share where they live • Stickers and texting will be easy to do • People might participate repeatedly
Proximity: Close
Interact
Engage
Map Prototype
Texting Prototype
Interaction Prototype
Voicemail Prototype
Observe Far
Mapping Prototype
Texting Prototype
• People like sharing their own info and contributing to the maps. • People like seeing the layers of information come together in a compelling visual. • People would like to share more information about themselves.
• People expect instant feedback. • There are still barriers to entry. • People like data visualizations.
Surprises
Mapping prototype
Texting prototype
Surprises • Unexpected answers • Sense of competition
• Wrote on the maps and labeled their locations • Put stickers off of the map • Made it a competition of who’s been to the most places • Conversation starter about places people have visited
Voicemail prototype
Interaction prototype
Interaction Prototype
Voicemail Prototype
• People want an incentive for playing the game. • People’s attention was drawn more to the floor than the displayed information. • The visual content can be more engaging.
• Too much effort to call and talk. • Ambiguity about who would pick up on the other end of the call. • Privacy cannot be concealed.
Surprises
Surprises
• people played together in pairs • the floor elements were moved around to try different configurations
• no one participated • people would rather text than call • the mirror was not an enticement
Concept Urban Forest is a multimedia installation featuring two digital trees that grow over time based on the responses that people contribute to it. A simple question will be featured on the window display asking passersby to select one of the two responses. Each tree will grow propor tionally to the number of responses that it receives, and become a friendly competition to see which side grows more.
Digital design
Over time, people will be able to see which tree is growing faster based on their responses. People will have the option to tap on the window or text in their responses to contr ibute to growing their tree. Every 72 hours, a new question will be featured to engage people in making the trees grow. All the questions will be topics with which people can take sides and have strong opinions, and some may be based on local Chicago culture, such as selecting your favourite food: deep dish pizza or thin crust pizza.
Info. Button Info. Button
Wireframe
(Sensor)
(Sensor)
From our concept, we generated the wireframe according to human factors, which would be prototyped, tested and modified. Question (Big)
120’
Question (Big)
Information
Information
(Temporary display)
(Temporary display)
Question (Small)
Question (Small)
Timer
72:00:00
Vote Button Vote Button (Sensor)
(Sensor)
20’
69’
Implementation
Implementation
Interaction
Interaction
Dimension
Interface
Final Implementation
Interactions
Material
• • • •
• Testing Sensors • Checking interactions
• Testing materials to use for projection • Checking for colors and resolution • Making adjustments in real time
Dimension
Interface
• Checking for dimensions • Checking interactions, button placements, and font sizes
• Size measurements • Checking button placements
Applying vinyl Wiring sensors, hardware Final film preparation Finalizing projection
Material
Interface
Plan View In Block 37, we got a temporary storefront space. The display will be projected on the street windows. People would see and interact from the street and our equipment is inside the mall.
projector 1
arduino sensor
arduino
laptop 2 projector 2
sensor
film
State Street
film
laptop 1
Hardware Specifications • 2 laptops • 2 Epson projectors • 2 sensors • 2 Arduino kits • 1 roll of 60” wide film
High-fidelity prototype at Block 37
Concept System Opportunities Data
Website
System Generated Comments
User Generated
More Info
Texts
Current Connections Future Possibilities
Display
Votes
User
Tweets
Money Shot (Farid)
Feed
Visualization Info
IIT Institute of Design | Diana Cheng, Na Rae Kim, Farid Talhame, Helen Tong, Pinxia Ye
Data User Comments
In the mall
Updates
Urban Forest Project | Communication Workshop | Dec. 6, 2010
Twitter Stories Info
User Comments
Business Implications User
Display Money Shot (Farid)
Stimulate
Revenue Besides the idea itself, since it’s taking commercial space, we also tried to develop some business implications, and to make the installation creating values to other stakeholders as well.
Response IIT Institute of Design | Diana Cheng, Na Rae Kim, Farid Talhame, Helen Tong, Pinxia Ye
Urban Forest Project | Communication Workshop | Dec. 6, 2010
Demographic Information Funding Support
Public Survey Results Public Attention Commercial Ads
Information Exposure Customers
CLA Block 37 Other businesses
Urban Forest 108 North State Street, Chicago, IL 60602 Dec. 2010 - Jan. 2011 www.urbanforest37.com
Invention Explore new product possibilities
Recognition
Reorganization
?
Evolution of Braun product categories Evolution of Braun’s product categories 1920 Beginnings Spirit of invention
1950 Post war diversification and inclusion in MOMA
1980 Reorganization after 1967 takeover by Gillette
First radio and turntable 1929
Television set Automatic slide projector Reel-to-reel tape recorder Hi-fi system with headphones
1981 - spun off [Braun Electronic GmbH]
Photo
Electronic flash for cameras Acquired 35mm film company
1980 - sold off [Robert Bosch GmbH]
Household
Juicer Hand-held mixer Table-top heater Toaster Electric water kettle Coffee grinder Citrus press Table-top cigarette lighter
Kitchen & Household
Audio Video
Shavers
then
Battery-powered dry shaver
2005 Gillette bought by P&G
1990 - discontinued
Food Preparation
Hand blenders Hand mixers Food Processers Toaster
Juicers Coffee makers & Kettles Steam Irons
Male Grooming Female Grooming Haircare
now
Small home electronics OFFICE
BEDROOM
New product
humidi er lamp
small A/V
telephone lamp stapler calculator pencil sharpner computer accessories
Previous product
clock
The exploration started with mapping out products in different rooms in a home scale and how those products relate to Braun. Their current products locate in kitchen and bathroom, but their previous products can be everywhere in the house. We were targeting to the whole space.
shredder
speaker alarm clock
thermometer weather
LIVING ROOM
KITCHEN
Current product
BATHROOM juicer
coffee maker blender chopper
electronic scale
toaster
dishwasher
hairdryer /straighter weighing scale
towel warmer speaker
washing machine
toothbrush
vacuum cleaner microoven
remote control
water kettle iron timer
Essentials to help consumers through their day Small electronics with one simple function From none to many, small electronics has entered everyone’s room. They were luxuries but they become essentials now. These small electronics for the home serves to re-establish Braun as a household name in America. By quietly supporting consumers in their daily routines, Braun Electronics represents the everyday essentials that consumers can depend on. By secondary research, we narrowed our product category into three product: speaker, humidifier, towel warmer.
Straightforward, honest and simple function
Help consumers through their day Maintain a cozy environment
“ The technology will come first, the products second, and then the needs will slowly appear, as new applications become luxuries, then needs, and finally, essential.”- Don Norman
Concepts ID
UI
Geometric Playful Inviting
ID
UI
Contrast Intimate Elegant
ID
UI
Solid Silent Sculptural
Silent, solid and intimate Small electronics with one simple function
Without fuss, Braun Electronics are straightforward and honest to their function. They are not only consumer-centered; they are also environment centered. They sit silently in the background - but are there when you need them. We got valuable feedbacks from our concept review and combined our concepts into our final design.
Towel warmer
Humidifier
Speaker
Simple
Silent
Ambient
Intimate
Speaker Colors / Material White matt plastic White matt plastic
Hanging Hanging on the mirror or cabinet
Volume control Adjusting volume by sliding
55
sliding Rails
220
Dual rail system holds front sliding cover tightly Slide to turn on / off
55
Humidifier Colors / Material White matt plastic
lighting Indicating on/off and alert when water level is low
275
180
refilling Pouring water directly into the top opening
Water indicator Monitoring the level of water left in the tank
Tap to turn on / off
Towel warmer Colors / Material White matt plastic
Embossed panel Reducing contact area with towel to reduce drying time
450
600
Push down to turn on
wobble world fun with balance
see + do + explore Three ways for children to know the world instinctively. In Chicago Children's Museum, most of their exhibitions are about scientific education. Combining the ways children know the world, we decided to explore a new area, physical education.
instinct
interaction
From here comes the most important design principle of all:
have fun!
risk Research at CCM
Research at CCM
age
fun!
possibility
ability
wobble world a giant moving board game that lets kids play by using their own balance
prototyping and testing in Chicago Children’s Museum We made a wooden wobble prototype of our initial thoughts to know more details. We put it in children’s museum and tested that for an afternoon.
Prototype
Prototype test
Prototype at CCM
insights
ideas
• kids liked to jump on it
• place other elements nearby so kids can jump from object to wobble
• kids liked it at first, but lost interest quickly
• make a game out of it!
• multiple kids wanted to be on at the same time
• make a larger surface to allow many kids to interact
wobble with games The most important insight we got is that the wobble is too safe and easy for children, and they wouldn’t spend more than 5 minutes on that. So we decide to put task and game on it.
Creating engaging experiences to support building product selection
Design Planning 2010 Project Advisor: Vijay Kumar Project Team: Cecilia Ambros, Mehmet Cirakoglu, Tom DeVries, Jill Haagenson, Amber Lindholm, Nikhil Mathew, Elena O’Curry, Fei Qi, Kshitij Sawant, Owen Schoppe, Libby Taggart, Pinxia Ye
Opportunity Space Understand the experience around the discovery, selection, and recommendations about building products and finishing.
How can Autodesk help manufacturers better connect and engage with their audiences?
Owners Homeowners Developers
Owner
Manufacturer
Manufacturers Sales Managers Marketing Managers Customer and Sales Representatives
Professional
Professionals Architects Interior Designers Contractors Engineers
Research Going into the field and talking with stakeholders. Geoff
Interviews
Helen
Homeowner
Interior Designer
Aaron
Cheryl
Homeowner
Martin and Rachel Homeowner
Jennifer
Anneka
Interior Designer
Mandhir
Lynn
Homeowner
Tina
Kim
Gina
Patrick
Jackie
Douglas
Craig S
Janette
Becky
Joe L
David
Homeowner
Homeowner
Maxine
Andrea
Homeowner
Homeowner
Matt
Claudia
Homeowner
Homeowner
Interior Designer
Interior Designer
Graduate student in interior architecture
Commercial Architect/BIM Consultant Interior Designer
Architect
Architect
Architect
Director of Interiors
Manufacturer, Regional Sales Manager Manufacturer, A&D Representative
Manufacturer, Manager
Manufacturer, Sales
Lee
Chris T
Hardware store employee
Katie
Graduate student in interior architecture
Architect
Christine
Homeowner
Sue and Michael
Chris C
Dan
Jim
Homeowner
General Contractor
Kim
James
Jami
Audrey
Rusty
Stephanie
Mona
Homeowner
Pip
Homeowner
Retail Manager
Graduate student in interior architecture Graduate student in interior architecture
Architect
Commercial Architect
The whole team was divided into 3 groups, researching on three scales of projects and focusing on different stakeholders. Our group researched commercial projects and interaction between professionals and manufacturers. We interviewed some architects and managers.
Manufacturer, Sales
Interview
Manufacturer, General Manager
Manufacturer, Sales and Design
Shari
Designer (showroom)
Interview
Analysis
Insights
Framing
After collecting data from our research, we began to look through them and find interesting quotes and behaviors. In our team meetings we discussed the value for lots of details in our research database and filtered out more related and meaningful ones.
We framed the data into insights and clustered them into themes. Those insights are about the whole process of the project and from perspectives of different roles.
We had a workshop with our client to facilitate them through our research process and to understand their expectations. In this section, we brought all the three groups together with all the insights into a big pool to re-cluster and frame the system. We clustered the insights together into some primary design principles.
Insight cards
Client workshop
Framing insights
Presenting insights
Trusted Advisors Knowledge Level
Historical Knowledge
Detailed Evidence
INFLUENCERS
Information Availability Liability & Risk Reputation Expert
Tailored
Learning Value
Real World Use
Tangible Experience
Integration Balance
Emotional
Relationships
MINDSETS professional Compromise
Owner
Insight Map
INTERACTIONS
Common Context Co-creation
We organized the insights into a framework to show how the system works with three stakeholders and the process.
manufacturer
Face-to-face
Ad-hoc Discovery
PROCESS Dream
Plan
Learn By Doing BUILD
Scope Changes live
Design Principles Value Creation Help stakeholders identify sources of value to better allocate resources and improve their overall experience.
Roles & Expertise Support owners’ need to have a sense of ownership and emotional connection to the end results. Help stakeholders efficiently allocate time, money and effort throughout the process. Support learning, exploration and experimentation throughout the process.
Making it Real Support discovery and decision making with tools that reflect real world situations.
Promote accountability and trust among project stakeholders by helping them define roles and demonstrate expertise.
Support definition and clarity of roles and responsibilities within a project. Make each stakeholder’s expertise and knowledge apparent to others upfront. Extend and deepen collaboration spaces to include all stakeholders.
Project Transparency Help homeowners understand spatial relationships and overall context of use. Enable quick access to real world applications of product use and product experts.
Simplify information capture and access over the life of a project and beyond.
Ensure plans are realistic, accurate and feasible.
Provide upfront transparency about the process for stakeholders. Make created knowledge and content available and accessible for future use. Enable feedback and lessons learned to be filtered to others beyond the project.
Help stakeholders access and incorporate solutions that have been proven successful.
Provide greater understanding about ramifications and trade-offs during decisionmaking.
Common Context
Personal Relationships Incorporate empathy into the underlying architecture to build trust and support interpersonal relationships.
Establish and communicate credibility to build trust between players.
Incorporate empathy and understanding to foster trust among stakeholders. Utilize trusted advisors and social networks to provide feedback and validation about decisions to stakeholders. Position Autodesk products to extend beyond the traditional design process, fostering long-term relationships.
Improve communication and understanding by helping stakeholders establish common ground.
Deliver information that can be filtered based on different roles and levels of expertise. Support professionals and manufacturers in translating ideas into terms owners can understand. Help owners articulate and realize their vision for the project. Use storytelling as a common language to translate ideas, concepts and needs.
Concepts From the principles and insights to specific solutions in the process. What we can do to help them make decisions?
dream
Owner
plan
Professional
Manufacturer
build
primary user
Sherpa
Matchfolio
Expose and define styles by A-B comparison in scrap book. Get emotional supports, products and learning experience by searching based on emotions. Listen to home owners’ pains with audio or video files.
DeskRay Vision DeskRay Vision An embedded database of completed projects and products in use, accessed primarily at the location using an appropriate interface. It can be accessed remotely but is location specific.
ACN Gallery Annex This space serves as an “experimentation lab” and “discussion platform” for architects and their clients, enabling them to communicate, sketch and discuss the project.
Integrated project management tool that gives a cohesive experience through effective communication, accountability and transparency.
BIM Escalator A tool that guides people through stepby-step creation of BIMs for products with appropriately linked data. Standards are based on the Revit Model Content Style Guide, but this tool simplifies the process for content development and organization.
Straight from the Source
Self-serve Content Management system that aggregates users to purchase online with big discounts, enhances direct touch point with manufacturers and provides incentives not limited to promotions and discounts. This solution can provide real-time inventory of products and bill of goods, matching desired users to specific retailers.
Scenario
John Myers works as project manager for a luxurious hotel chain. With his team, he manages the building of a new hotel abroad. Picking the partner: John and his team decide to Learning about the region: The team explores the work with AoA projects in the area
A Commercial Building Project
What does this plan mean?: Time to call the ACN Gallery Annex
? live
1
2
Plans come alive: Simulating the project
What else?: John and the architect browse and explore alternatives
3 Bringing in the right partner: John contacts the fabricator
Housecall
4
5
No confusion: Architects create standardized BIM models with ease
Maintenance made easy: John uses Housecall
6 Performance analysis: Manufacturers track their products’ performance
BIM model
7
8
9
Wellness experience:
Diabetes in Chicago Latino's communities
Research Questions The research questions are a combination of the two main components of the study: community and wellness Our goal was to understand the individual’s current perception of each, and identify the current areas of overlap as well as potential overlaps between two as to build a solution in that space to aid the prevention of diabetes and support those diagnosed with diabetes.
To generate a picture of their current wellness model meant understanding:
To generate a picture of their current community model meant understanding:
How individuals perceive the role of wellness and health in their life. Where do they go for prevention and cure now? Who do they trust to inform them? What has been their health journey so far, and where do they see it going? How has being diagnosed diabetic or being at-risk changed the perception of their everyday health and activities?
What creates community for them? and how do they see themselves fitting into the community? What cultural factors influence their perception of community? What community services are they using already that are successfully integrated into their lives?
For Whom?
Where?
Participants: 7 families, which have diabetic or pre-diabetic family member.
Pilson- Chicago's largest Mexican community
Methods Workshop Community Map Information Target Past, Present, Future
In-home research Calendar Family Tree / Diabetic Diary LoterĂa cards Photo/Video self documentation Interview Shop along Cook along Eat along
Participatory Workshop My health successes & challenges Health rethinking
Oppotunities Rethinking Health
Cultural Support in the Community
As the "health stairs" below, it shows where they are as a community, they are becoming aware of the importance of health and trying to know what is health. In the stair of health, they are mostly on the "Aware" stage where they are trying to know what health is and how to be healthy.
Understanding the cultural definition of wellness is important. As a minority group, the nutrition information and recipe suggestions for their traditional eating habit seems not available for the residents. They are trying to practise healthy in their own definition, which is always varies from one to the other. However, this attempt is perceived as an achievement and that's something they want to share and show to the others.
Our participants showed a great passion of health knowledge, but their information accesses are very limited. Most of the information is words of mouth, because most of them don't have computer and only read Spanish materials. It's very interesting to see how the information is spreading in the community. When they have the sense about "what is health", it's useful for them to "know how to become healthy" in their culture.
Have a clear sense of their health condition
Some of them are really taking step to be healthier. They do exercises every mornings and change their diet. However, most of the participants don't really know how is their health conditions and they are not sure about what is good for them. On the other hand, all of them are very proud of what they've done to improve their health. The effective support to deliver knowledge to the residents would be very helpful.
Take steps to get healthier Encourage others to take actions
Know what health means to them Know their health conditions and their families'
PRACTICE KNOW
Know how to be healthier Know the health care services in the community
Aware of the importance of being health Try to reach out to health information
AWARE
Have senses of where to go for healthcare
In-home Hygiene Definition
Home hygiene pertains to the hygiene practices that prevent or minimize disease and the spreading of disease in home (domestic) and in everyday life settings such as social settings, public transport, the work place, public places etc.
Activities Users: people - care givers, elderly, kids.
Tools: medical test tools, mop, soap, detergent, washing machine, sanitizer, groomers, toothbrushes, shavers, swab, facial tissues, etc...
Objects: sink, water, food, medicines, furniture, clothes.
Activity function hierarchy Home Hygiene Prevention
Social
Body hygiene
Wash hand Bath -Alcohol Gel Brush Teeth -Sanitizer Cut nails -Soap Healthy diet Groom Shave Shower Weigh
Protection
Groom
Bath
Wash hand
Healthy diet
Disinfection
Monitor
Clean
Shave
Cut nails
Brush teeth
Weigh
First-aid
Test
Pet hygiene
Shower
Ware mask
Isolation
Take medicine
Care giving
Use tissues
Others: pets.
Therapy
Cook food Storage Laundry Clean
Activity + Objects Hand hygiene
Wellness
Respirato- Food ry hygiene hygiene Ware mask Use tissues Dispose tissues
Laundry hygiene
Food stor- Wash with age hot water Manage food Wash with Cook food bleach appropri- products ately Solar disinfection Water storage Filter water Disinfection UV irradiation Boil
General home hygiene
Care of domestic animals
Home health care
Clean (furniture, sites, surfaces, carpet, floor...)
Shower Cut nails Grooming Clean Disinfection Vaccine
Monitor blood pressure/ heart beating/ blood sugar... Medicine First-aid (bandaid) Isolation Disinfection Take care the sick
Activity + Environment
Bedroom
Bath Closet
Living room
Kitchen
Basement/ Garage
Balcony/ Yard
Modes in UML
Scenario 2: Simple family first-aid
Scenario 1: Washing hands
General in-home hygiene. Multiple users, kid gets hurt.
General in-home hygiene. one user.
1. General in-home hygiene Stimulate Awareness
Scenario 2: Kid gets hurt, simple family first-aid
Use Sink
2. In-home health care
Components
Kid
Components
User
Scenario 1: Washing hands
Inquiry
Hands Get hurt
Inquiry
Inquiry
First-aid box
Offer
Inquiry Use Soap
Scenario 3: High blood pressure patient self monitoring and health care
Find box
Inquiry Soap
Offer
Band-aid
Proceed
Offer
Find band-aid
Paste Hands
Washing
Check out
Confirm
Sink
Offer
Parent
Receive band-aid
Paste band-aid
Feedback
Use dryer
Return box
Scenario 3: In-home health care High blood pressure patient’s in-home health care Starting from long-term routine, see their activities then scale down to a daily bases. Patient
Artefacts
Doctors
Inquiry Visit doctor
Patient
Inquiry
Use Tools
Offer
Diagnose
Wake up
Breakfast
Hygiene
Instructions In-home health care
Inquiry
In-home health care daily activities
Offer Regularly visit doctor
Hygiene
Feedback
Blood pressure is high
Inquiry Offer Instructions
Advice
Measure Blood pressure
Work
Lunch
Work
Dinner
Decide medicine type
Take note Blood pressure is low
end
Hygiene
Take medicine
Sleep
end
thank you Pinxia Ye
yepinxia@gmail.com