2013
Tradition
Quality
Style
60 years Experience
Service
Why should I complete the RIU Specialist Program? To become a RIU expert and be officially certified by RIU. At the end of the course you will receive: 路 Diploma for recognition as RIU Specialist. 路 2 night complimentary stay certificate if final exam is approved. (RPC points credit) 路 Digital welcome kit that includes logos to use. for their email signature and business cards. 路 Special deals after certification.
RIU Hotels & Resorts
RIU Specialist Program After completing the RIU Specialist Program, you will have new and additional seeling tools to sell our hotels and increase your business. It is divided in 4 chapters: 1. Corporate information. 2. How to sell RIU 3. Destination/Hotel Key points. 4. How does Riu take care of travel agents? Enjoy your certification!
RIU Hotels & Resorts
Corporate Information
CHAPTER 1
Everything with the best of smiles · Tradition
· Experience
· Quality
· Service
· Style
RIU Hotels & Resorts
History · Family hotel chain run by the third generation of the family · 60 years of experience (since 1953)
· Located in the world’s best destinations
RIU Hotels & Resorts
Key Dates First International Hotel
First hotel
Riu San Francisco Hotel Playa de Palma
1953
Riu Taino Hotel - Punta Cana
1991
First hotel outside the Balearic Islands Riu Palmeras Hotel - Gran Canaria
1985
First City Hotel Riu Plaza Panama Hotel Panama
2010 RIU Hotels & Resorts
Bulgaria
Balearic Islands Algarve Madeira
Greece Andalusia
Tunisia
Turkey
Malta Cyprus
Morocco Canary Islands
Florida
Bahamas Cape Verde
Mexico Dominican Republic
Jamaica Costa Rica
Aruba Panama
RIU Hotels & Resorts
Bulgaria
Balearic Islands Algarve Madeira
Greece Andalusia
Tunisia
Turkey
Malta Cyprus
Morocco Canary Islands
Florida
Bahamas Cape Verde
Cuba
Mexico
Dominican Republic
Jamaica Costa Rica
Aruba Panama
RIU Hotels & Resorts
WE CARE ABOUT
THE ENVIRONMENT RIU Hotels & Resorts
Environment & Social Action New department of Corporate Social Responsibility Environmental Management 路 Social Action 路 Human Resources Major Projects: All RIU hotels will be certified by Travelife in 2013
Environment & Social Action
How to sell RIU
CHAPTER 2
Classic
Palace
Plaza
RIU Brands
Brands
Riu CLASSIC
Riu PALACE
Unlimited meals, snacks and drinks Unlimited reservations at our specialty restaurants Show cooking style main buffet Unlimited use of in-room minibar & liquor dispenser Non-motorized water and land sports, daily activities and live nightly entertaiment Free WiFi in the lobby (90 minutes per day) Unlimited WiFi in the rooms and lobby area 24 hour Room Service International Alcohol brands Tranquil and relaxing atmosphere Jr. Suites and Suites only In-room coffee maker Microcuisine Champagne breakfast Krystal Restaurant – Fusion Gourmet Cuisine
RIU Brands
Exchange privileges Pay one and play more ! Another benefit of staying at RIU Hotels & Resorts! We offer exchange privileges during the day with our hotels in the same destination. How does it work? From a Riu Palace Hotel, you can access any hotel located in the destination**. From a Classic hotel, you can still visit hotels next door within the same category!** **Riu Palace Macao is excluded to receive guests from any hotel. Riu Naiboa does not offer exchange privileges. Riu Jalisco and Riu Vallarta do not have exchange privileges. Dinner excluded for all hotels.
Exchange privileges
New Style! Check out our new decoration in the following hotels! Punta Cana:
Riviera Maya:
· Riu Palace Bavaro
· Riu Palace Mexico
· Riu Palace Macao
· Riu Yucatan
·R iu Bambu
(After renovations 2013)
(Deluxe Rooms)
·R iu Naiboa
Costa Rica: · Riu Palace Costa Rica
Cancun: ·R iu Palace Peninsula
Jamaica:
·R iu Caribe
· Riu Palace Jamaica (Opening Winter 2013)
New Style
RIU for Families
RIU for Families
Family and Group Accommodations Families can stay in the same room and still enjoy privacy and comfort, thanks to the variety of room configurations offered by RIU. Also ideal for groups of friends! 2 Adults + 3 Children or 3 Adults + 2 Children: ·R iu Vallarta Hotel ·R iu Palace Pacifico Hotel ·R iu Palace Paradise Island Hotel ·R iu Emerald Bay Hotel ·R iu Guanacaste Hotel ·R iu Bambu Hotel ·R iu Bachata Hotel ·R iu Caribe Hotel ·R iu Montego Bay Hotel
4 Adults:
4 Adults + 1 Child:
· Riu Vallarta Hotel
· Riu Bambu Hotel
· Riu Palace Pacifico Hotel
· Riu Bachata Hotel
· Riu Palace Paradise Island Hotel
· Riu Emerald Bay Hotel
· Riu Emerald Bay Hotel
· Riu Montego Bay Hotel
· Riu Guanacaste Hotel
5 Adults:
· Riu Cancun Hotel · Riu Caribe Hotel
· Riu Bambu Hotel · Riu Montego Bay Hotel
· Riu Yucatan Hotel · Riu Tequila Hotel · Riu Playacar Hotel
RIU for Families
Riu Palace Macao 路 DOMINICAN REPUBLIC Riu Palace Jamaica 路 Opening December 2013 JAMAICA Riu Palace Peninsula (Adults section) 路 MEXICO
Aldults Only by RIU
Riu Palace Macao 路 DOMINICAN REPUBLIC Riu Palace Jamaica 路 Opening December 2013 JAMAICA Riu Palace Peninsula (Adults section) 路 MEXICO Riu Varadero (Adults section) 路 CUBA
Aldults Only by RIU
FIT Groups by RIU Conditions:
Booking Process:
· Minimum 5 rooms · Fit cancellations policies apply · Maximum 9 rooms · Comp pax · No contract goodies apply (6th or 11th depending on · No prepayment
· Create a fit group code.
the hotel and the group size)
· No later than 10 days before the arrival date, send to your contact in our MICE department the fit group code & the manifest with the individual bookings of the reservations belonging to the fit group. · Indicate the name/reference number of the pax(s) the comp shall be applied to.
Groups by RIU
Weddings by RIU
Weddings by RIU
Why should I choose to sell Riu Weddings? · Experience · Personalized service · Easy booking process (wedding package)
· Wide variety of destinations · Incredible prices www.weddingsbyriu.com
Weddings by RIU
Why should I choose to sell Riu Weddings? · Experience · Personalized service · Easy booking process (wedding package)
· Wide variety of destinations · Incredible prices
Weddings by RIU
Who should I contact ? Wedding Sales
(to set up the package and dates)
weddings@riu.com Once the Bride & Groom have their wedding package confirmed by our Wedding Sales desk, they will be contacted within the next days by our Wedding Coordinator on property.
www.weddingsbyriu.com
Weddings by RIU
Who should I contact ? Wedding Sales
(to set up the package and dates)
weddings@riu.com Once the Bride & Groom have their wedding package confirmed by our Wedding Sales desk, they will be contacted within the next days by our Wedding Coordinator on property.
Weddings by RIU
RIU Wedding Packages 路 Classic wedding package 2013 Simple, intimate & Romantic, available just for the couple.
路 Royal wedding package 2013 The perfect fusion of extravagance and simplicity.
路 Caprice wedding package 2013 Our more extravagant, elegant and complete option.
Weddings by RIU
RIU Wedding Packages RIU Free Wedding Package 2013: MExico
Dominican Republic
· Riu Palace Riviera Maya Hotel
· Riu Palace Bávaro Hotel
· Riu Palace Península Hotel
· Riu Bachata Hotel
· Riu Palace Pacífico Hotel
Bahamas
· Riu Emerald Bay Hotel
· Riu Palace Paradise Island
· Riu Santa Fe
Jamaica
Costa Rica · Riu Palace Costa Rica
· Riu Ocho Ríos Hotel · Riu Negril Hotel · Riu Palace Tropical Bay Hotel * This package requires a reservation for a minimum of 5 guestrooms for 3 nights. · Minister, Judge services, legal documentation & fees are not included.
Weddings by RIU
Wellness by RIU Spa & Gym 路 Gimnasium & Jacuzzi are part of all inclusive* 路 You can give your clients a gift by pre-booking a massage for them! *
Available in most destinations.
www.renovaspa.com
Wellness by RIU
Golf by RIU 路 Partnership with various golf courses 路 Different packages available
Golf by RIU
Destination Hotel Key selling points
CHAPTER 3
How does Riu take care of travel agents?
CHAPTER 4
Riu Partner Club • You receive points for every reservation submited, regardless of dates, hotel category or reservation channel • Exchange your points for free stays with no black out dates • One free night for you with the first submitted reservation • Book at our Super Amigo Rates, much lower than regular T.A. rates • Your clients receive a welcome gift on your behalf! Sing up online at: www.riupartnerclub.com
Riu Parter Club
Loyalty pays out Gold Status** Reach 500 stays within a
calendar year and make it to Gold status!
•5 0% more points for all bookings • Free day passes*** •F ree airport-hotel-airport transfers where available*** •F ree spa vouchers*** (for 2 where applicable) • Ability to book 2 rooms •G olf discounts •U pgrade to the next room category (when available at check in)*** • Welcome letter and amenity*** ** Gold Status will be earned after reporting 500 stays per calendar year. 1 stay = 1 person for 1 night. Benefits will be available only if booked through RPC. *** If requested 2 weeks in advance. Contact information listed below. Benefits not available on property without previous arrangements. Restrictions apply.
Riu Parter Club
Important highlights • NO time share! Total supporters of TA community! • New website to get a friendlier online experience with RPC. • Easy Sell: One stop shop, very consistent product. • Always the best deals, promotions and added values. • Best beach locations. • Expanding our hotel portfolio every year, adding new destinations. • Important investment in hotel renovations every year.
Riu Parter Club
NORTH AMERICA, CENTRAL AMERICA & CARIBBEAN
RIU Hotels & Resorts
Mexico · CANCUN
· GUADALAJARA
· RIVIERA MAYA
· MAZATLAN
· NUEVO VALLARTA RIVIERA NAYARIT
· CABO SAN LUCAS
Mexico
Cancun
Mexico
Located in one of the most beautiful beaches in Cancun.
Micro cuisine concept
Adults only villa section with enhanced amenities
Mayan archaeological site on premises
Riu Palace Peninsula Hotel VILLAS
562
4
5
5
Mexico
Riu Palace Peninsula Hotel Patisserie and ice cream parlor
Incredible views from our main 17 story building
New generation architecture and decor
VILLAS
562
4
5
5
Mexico
Riu Palace Las Americas Hotel Iconic RIU Resort in Cancun
Amazing location, close to the Convention Center, shopping mall and Cancun’s night life
Romantic atmosphere
372
3
6
5
Mexico
Riu Caribe Hotel recently renovated
Mayan Inspired Architecture
Great for families
8 minutes away from the nightclub area
Recently renovated
506
3
4
4
Mexico
Riu Cancun Hotel Steps away from Nightlife, Shopping Center and convention center
Great for families Activities all day long
Most of the rooms are Ocean View
569
4
4
5
Mexico
Riviera Maya
Mexico
Riu Palace riviera maya Riu playacar
Riu Palace mexico
Riu yucatan
riu tequila
Riu lupita
Riu Playacar Resort Mexico
Walking distance from Playa del Carmen downtown, including the famous 5th Ave
Best beach of the Riu Complex in Playacar
Riu Palace Mexico Hotel
Inside of Residential and Golf course complex "Playacar"
recently renovated 434
4
6
6
Mexico
Riu Palace Mexico Hotel recently renovated
Lot of palm trees on the beach providing natural shade 24 Lounge and patisserie
Micro cuisine concept
New generation modern decor.
434
4
6
6
Mexico
Riu Palace Riviera Maya Hotel Gorgeous white sandy beach filled with palm trees that provide natural shade
Inside of Residential and Golf course complex "Playacar"
Just 5 minutes away from Playa del Carmen downtown
Classic and elegant decor
400
2
6
5
Mexico
Riu Yucatan Hotel Renovations from April to July 2013
Located inside of Residential and Golf course complex "Playacar" Great for families Modern decor.
Activities all day long
645
3
4
6
Mexico
Riu Playacar Hotel Located inside of Residential and Golf course complex "Playacar"
Great for families
Laid back atmosphere
386
3
3
3
Mexico
Riu Tequila Hotel Largest Disco and Entertainment theater from our complex
Family accommodations available
Ideal for families Activities all day long
664
3
4
4
Mexico
Nuevo Vallarta Riviera Nayarit Mexico
Excellent location inside Flamingos Golf Course
15-20 minutes away from the airport
Family accommodations available
Riu Palace Pacifico Hotel 445
2
5
5
Mexico
Family rooms available Modern Riu, with a feeling of a Palace property
Plenty of Jr Suites available
Riu Vallarta Hotel 550
3
4
5
15 minutes away from downtown Puerto Vallarta
Mexico
Riu Jalisco Hotel
Renovations from August to November 2013
Nearby Golf courses
Activities all day long Great location for families and active people
700
3
5
6
Mexico
Mazatlan Mexico
Riu Emerald Bay Hotel Triple rooms available, ideal for family accommodation
Located in Nuevo Mazatlan Area
Stunning views
Riuland with water park
3 Conference rooms
716
3
3
5
Mexico
Cabo San Lucas Mexico
Amazing infinity pools
Incredible views from the lobby
Walking distance from "El Medano" beach
Riu Palace Cabo San Lucas Hotel 642
6
5
5
Mexico
Riu Palace Cabo San Lucas Hotel Great location in Cabo San Lucas
Only 5-10 mins away from the Marina
642
6
5
5
Mexico
Riu Santa Fe Hotel Amazing sightseeing aafrom the hotel
Walking distance from “El Medano� beach
5-10 minutes away from the Marina
Ideal for families and young people
902
4
5
7
Mexico
Jamaica 路 NEGRIL 路 MONTEGO BAY 路 OCHO RIOS
Jamaica
Negril
Jamaica
Riu Palace Tropical Bay Hotel Lies on the islands most longest beach
Small Resort ideal for couples
416
3
5
4
Tranquil atmosphere
Jamaica
Riu Negril Hotel Lay back vacation destination
Family oriented hotel Located in Bloody Bay, the beginning of the 7 mile beach, with very tranquil water
420
3
4
5
Close to famous Rick's Caffe
Jamaica
Ocho Rios
Jamaica
Convention center Exclusive Deluxe wing with enhanced amenities and additional services, such as concierge and 2 exclusive a la carte restaurants
Incredible wide beaches
Riu Ocho Rios Hotel 856
2
6
6
deluxe wing
Close to the famous Dunn's River Falls
1
2
Jamaica
Montego Bay
Jamaica
Riu Montego Bay Hotel Just 10 minutes away from the airport
Great for families
Perfect for small getaways
Shopping Center just across the street
681
2
4
4
Jamaica
Riu Palace Jamaica Hotel Opening Winter 2013
Krystal restaurant
Full access to Riu Montego Bay facilities, including sauna, jacuzzi, discotheque, daily entertainment and night shows
Adults only
238
2
4
3
Jamaica
Dominican Republic 路 Punta Cana
路 Puerto plata
Dominican Republic
Punta Cana
Dominican Republic
RESORT CREDITS FOR PUNTA CANA AND PUERTO PLATA!! · We are pleased to offer clients staying at any RIU Palace property in Punta Cana for 7 or more nights a resort credit valued at $2,000 USD. · Clients staying at either hotel in Puerto Plata for 7 or more nights will receive a resort credit valued at $1,000 USD. *
B W: Jan 1st, 2013 – Apr 30th, 2013 TP: May 1st, 2013 – Dec 23rd, 2013
Dominican Republic · Resort Credits
Riu Palace Punta Cana
Convention Center Riu Naiboa
Riu Palace Macao
Riu Bambu
Riu Palace Bavaro
Riu Punta Cana Resort Dominican Republic
Intimate environment for couples Ice cream parlor and Pattiseries
New pool with swimup bar
Riu Palace Macao Hotel
First Adults only by RIU
recently renovated
364
2
5
5
Dominican Republic
Convention Center Exclusive VIP Villa section, located closer to the beach.
Riu Palace Bavaro Hotel
Largest beach of the Riu Complex
Newest RIU hotel opened in Punta Cana, offering our new modern style decor
VILLAS
562
4
5
5
Dominican Republic
Riu Palace Bavaro Hotel Ice cream parlor and patisserie
State of the art SPA and fitness center
Micro cuisine concept
Exchange privileges with all RIU Hotels in Punta Cana
VILLAS
610
2
5
5
Dominican Republic
Riu Palace Punta Cana Hotel Palm trees all around providing natural shade
Great location for weddings
Located in one of the most beautiful beach in Punta Cana
612
2
6
5
Dominican Republic
Riu Bambu Hotel recently renovated
Larger family Accommodations
New Deluxe Rooms for US & Canada only Great for families
740
4
5
4
Dominican Republic
5 minutes away from our private beach club
Recently renovated, fresh new style
Riu Naiboa Hotel recently renovated
362
3
2
3
Activities all day
Dominican Republic
Puerto Plata Dominican Republic
Riu Bachata Hotel Close to Golf courses in the area
Full exchange privileges with Riu Merengue
Very exclusive and romantic Cliff Gazebo with a beautiful view
610
3
3
4
Dominican Republic
Riu Merengue Hotel Great for families
Activities all day long
Located in the picturesque cove of Maimon
1007
4
4
4
Dominican Republic
Costa Rica 路 guanacaste
Costa Rica
Guanacaste
Costa Rica
Riu Palace Costa Rica Hotel
Newest RIU Hotel opened in Costa Rica Incredible location, only 35 mins away from Liberia's International airport Conference center, disco and casino on property
Modern style decor
538
4
5
5
Costa Rica
Romantic atmosphere
Lounge 24 and patisserie concept
Eco-tourism excursions
Riu Palace Costa Rica Hotel
Newest RIU Hotel opened in Costa Rica
538
4
5
5
Costa Rica
Riu Guanacaste Hotel
Family rooms available
Beautiful beachfront property surrounded by tropical jungle
Just 35 minutes away from LIR airport
701
2
5
5
Costa Rica
Riu Guanacaste Hotel Exclusive and private location Great for families
701
2
5
5
Costa Rica
USA 路 miami
USA
Florida
USA
Riu Florida Beach Hotel Steps away from famous Art Deco District Perfect for small getaways
Excellent locations, right in South beach
284
2
1
2
USA
Bahamas 路 paradise island
Bahamas
Paradise Island
Bahamas
Riu Palace Paradise Island Hotel
All Junior Suites Resort
Recently renovated
No hidden or additional fees during your stay
Incredible Beach Location
379
1
5
4
Attractive rates and packages
All inclusive hotel, located next door from famous Atlantis hotel
Bahamas
Aruba 路 palm beach
Aruba
Palm Beach
Aruba
Riu Palace Aruba Hotel
All inclusive hotel,
Casino Property
459
2
Hurricane free destination
4
5
Aruba
Riu Palace Aruba Hotel Located in famous Aruba Palm Beach
Night entertainment and restaurant within walking distance
Romantic Destination
459
2
4
5
Only 10 mins away from the pier, where shopping is available
Aruba
Cuba 路 VARADERO
路 HOLGUIN
Cuba
La Habana
Varadero Holguin
varadero
Ciego de ﾃ」ila
holguin
Caribbean Sea
Santiago de Cuba
Cuba
Riu Varadero Hotel Located on the beach of Varadero, nearby “Gaviotas” marina
Double rooms available
Available Family Suites
New Adults Only section
SECTION
1110
3
8
6
ADULTS ONLY SECTION
1
1
1
Cuba
Children miniclub and park
Located in Yuraguanal beach
Riu Holguin Hotel 531
5
5
4
Suites and club rooms
Cuba
RIU Plaza Hotels · Our line of city hotels · Business oriented · EP Plan · Breakfast and first stock of minibar included · Multiple meeting facilities
RIU Plaza Hotels
Riu Plaza Berlin Berlin 路 germany
Riu Plaza New York Times Squere NEW YORK 路 USA
Riu Plaza Guadalajara GUADALAJARA 路 MEXICO
Riu Plaza Panama PANAMA CITY 路 PANAMA
RIU Plaza Hotels
Riu Plaza Guadalajara Hotel 16 Conference Rooms
Outdoor pool
Located in the heart of Guadalajara Cyty
550
1
2
2 Restaurants & 2 bars
2
1
RIU Plaza Hotels 路 Guadalajara
Riu Plaza Panama Hotel Penthouse 21 Conference Rooms
Located in the heart of Panama City’s financial district
Spa & Wellness center
645
1
3
2
1
RIU Plaza Hotels · Panama City
Riu Plaza Berlin Hotel Opening january 2014
21 Conference Rooms
Located in the heart of Panama City’s financial district
Spa & Wellness center
645
1
3
2
1
RIU Plaza Hotels · Berlin
Riu Plaza New York Times Square Hotel Opening 2015
Located in the heart of Panama City’s financial district
600
RIU Plaza Hotels · New York
Contact info USA Fernanda Rodriguez BDM West USA frodriguez@riu.com Nova Lee Black BDM Midwest nblack@riu.com Mar Canto BDM East Coast mcanto@riu.com Patty Pacheco 路 RPC & Inhouse Support rpc.america@riu.com 1.888.748.2582
Riu Parter Club
Contact info Canada Valerie Ward 路 BDM Ontario & West Canada vward@riuontario.ca Sandra Mallette 路 BDM Quebec smallette@riuquebec.ca Carlos Sanchez 路 RPC & Inhouse Support rpc.canada@riu.com 1.866.748.2582
Riu Parter Club