Salesforce Manager Briefing Packs 2024
DIGITAL TRANSFORMATION Synergy is our Digital Transformation programme which is actively implementing technological, process, and organisational changes across Assets and Investments and Home Plus, including Colleagues in Communities, Customer Hub, Repairs and Trade Operations, The purpose behind these changes is to allow Colleagues to provide exceptional value to our Customers and Communities as well as making our internal processes as effortless as possible. We're simplifying and standardising our services, empowering our team to provide consistent, scalable, and repeatable service excellence.
IN THIS PACK WHY WE’RE USING SALESFORCE AND WHAT DOES IT MEAN FOR US? WHAT WE’RE DOING, WHY AND HOW. HOW THIS AFFECTS US AND WHAT PROCESSES WILL CHANGE HOW WE’RE BEING SUPPORTED THROUGH TRAINING AND ENGAGEMENT ACTIVITIES MORE INFORMATION ON TOOLS YOU CAN USE TO STAY UPDATED AND IN THE KNOW
WHAT IS
SYNERGY? Synergy isn’t a single project. It’s a combination of new ways of working and technology (Salesforce) that are being rolled out across the business in releases. It won’t happen overnight; we need to take the time to get it right. As we work through the planned releases, we will update the Synergy SharePoint site and make sure that colleagues in each area are informed, involved, and supported to work with new technology and processes.
WHY
SALESFORCE? Salesforce will allow us to connect all customer systems and give us a view of everything relating to our Customers and our Communities, in one place, for the first time! Salesforce is a flexible tool that will work for our People, instead of our People having to work around complex systems. It’s easy to find your way around, with one consistent look and feel, and fewer screens to navigate. It’s a system we can adapt and update in-house so, when we need to, we can make changes and improvements without relying on external help.
MEET YOUR
CHANGE TEAM Jamie Jones Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque a augue non ligula pharetra accumsan bibendum vel purus. Praesent convallis mauris ipsum, vel laoreet odio consequat sed. Aenean dui justo, posuere ac tempus eget, rutrum quis nulla. In maximus neque sit amet enim scelerisque, in egestas mi gravida. Quisque congue luctus massa, a tempus lectus ultrices in. Aliquam erat volutpat. Nulla vulputate elementum augue malesuada faucibus. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.
Jaki Fitzgerald Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque a augue non ligula pharetra accumsan bibendum vel purus. Praesent convallis mauris ipsum, vel laoreet odio consequat sed. Aenean dui justo, posuere ac tempus eget, rutrum quis nulla. In maximus neque sit amet enim scelerisque, in egestas mi gravida. Quisque congue luctus massa, a tempus lectus ultrices in. Aliquam erat volutpat. Nulla vulputate elementum augue malesuada faucibus. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.
Katy Darkins Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque a augue non ligula pharetra accumsan bibendum vel purus. Praesent convallis mauris ipsum, vel laoreet odio consequat sed. Aenean dui justo, posuere ac tempus eget, rutrum quis nulla. In maximus neque sit amet enim scelerisque, in egestas mi gravida. Quisque congue luctus massa, a tempus lectus ultrices in. Aliquam erat volutpat. Nulla vulputate elementum augue malesuada faucibus. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.
STAY
UP TO DATE
Join our Viva Engagement group and keep an eye on the Homes Plus Community too. All our Go Live information will also be available there. The Synergy SharePoint site has all the latest news and updates. It also includes project overviews and training links. Your People Managers are there to provide the latest updates and inform you of anything you need to know prior to Go Live. Dedicated Teams Channel will be available during and post Go Live for all your questions.