Hi everyone, welcome to the first IPM issue of 2024 We’re expecting a top year for Places Management!
Much of last year was about reducing the backlog of repairs and stabilising things. We made some big investments in our own People, bringing in more hands, and bolstering our ranks with external support where it was needed.
We responded swiftly to challenges like damp and mould, to make sure we were doing the right thing for our Customers.
2024 is where we take things up a notch and truly start to make things easier for our People and Customers. We’re already well on with a new Voids process under Effortless Repairs (page 3), and our new Customer Promises (pages 14-15) make it crystal clear what standards we should be living up to for our Customers.
I discussed both of these with Greg on January’s Drop the Mic – if you haven’t seen it, I’d encourage you to catch up through Our Place. In particular we talked about the difference you can make when you take ownership of something for a Customer.
David Boden
That might mean doing that extra job you spot while you’re in a Customer’s home, it could be making sure a referral for extra support goes in if they are struggling. It could even be taking their dog outside for five minutes because the Customer can’t get about in the snow (thank you Mike Bown, page 7)! Just remember: Own it.
The main focus of Drop the Mic was mental health, which is something I’m really keen we all focus on. Duane Jackson and Amy Nathan joined us and did a brilliant job sharing their own experiences and some great advice for us all.
Top of the list was this: make time to look after yourself and, if you’re troubled by something, take the first step and talk to someone about it.
I guarantee it will help.
Take care and remember to check in on those around you.
Since last issue we’ve made some great progress on setting up our property services business areas.
Turns out a lot can happen in two months, and we’ve already welcomed four of new Heads of Service into the Field Services team.
If you haven’t met them in person yet you can learn more about Michael Rohan, Brad Deane, Danny Bird, and Sarah Delaney on page 8.
Also check out the feature on our National Scheduling Managers Toni O’Hagan, Gemma Hayhurst, and Emma Paul on page 13, plus a Q&A with newly promoted Team Leaders Kerry Scott and Vicky Hough on page 3.
Before you get stuck into this issue, we’d just like to say a massive thank you to everyone for all your hard work over the busy winter period and during the recent storms.
“
A HUGE PART OF FIRED
UP, READY TO GROW IS
TRYING NEW THINGS. KERRY SCOTT AND VICKY HOUGH DID EXACTLY THAT WHEN THEY TOOK ON ACTING TEAM LEADER ROLES WITHIN SCHEDULING
QHi Kerry and Vicky! How did your “acting up” roles come about?
Kerry Scott: I applied for another role which I wasn’t successful in. However, my line manager knew I wanted to further my career, so created a development plan to support me going forward. Then when this role came up, I applied and am delighted to say I got it!
Vicky Hough: Our scheduling managers said they were looking for candidates to temporarily fill two team leader roles. I felt this was a great opportunity for my development and to help the team. I was thrilled to be offered the position.
QWhat would you say have been the biggest challenges?
VH: Certainly one of them was taking a step back from getting too involved in the day-to-day tasks of my previous position.
KS: I was worried being so new to the business how the team would react to me taking the role. However, there was no need to worry as the team have been very welcoming and supportive.
Q What are the best bits of taking on the new roles?
VH: Learning new processes, working closer with other teams within and outside of the department, getting to know my individual team members and overcoming different challenges every day.
KS: I have previously worked in similar roles, so being able to use my skills to help and support the team and business was great. I’ve also enjoyed learning new processes and how other areas of PfP work.
QSo what have you learned?
KS: Wow, what have I not learned? Reporting, planning, development, structuring – I’ve really enjoyed getting stuck in and also putting forward my suggestions and ideas.
VH: To time manage more efficiently. I have learned to prioritise and set myself realistic deadlines. I have also increased my ability to identify problems, analyse and make solid decisions to overcome obstacles.
Q What do you take back to your previous role?
VH: Greater appreciation of the bigger picture. I now have a clearer understanding of decisions being made and will be a lot more resilient to process changes having both sides in mind.
KS: More knowledge and a better understanding of processes and how things are done. Oh, and what a great admin team PfP has!
Through the Effortless Repairs programme, we’ve been rolling out improvements to the Voids process. By introducing daily huddles and new regional trackers, everyone involved can work in a more joined-up way, streamlining the process for our People and making sure Voids are ready for another Customer as quickly as possible.
Done: Daily huddles established in each region across England (to align with the approach taken by the Scotland pilot) to improve communication and collaboration between teams.
Done: The South region is now using the new tracker. This brings together data from multiple spreadsheets into one location, giving better visibility to track and monitor a void property.
To do: Migrate the Lettings and Marketing data into the regional trackers by mid-February
To do: Work with the North and Central Voids Teams and Lettings and Marketing Teams to plan the roll-out of new trackers by early March.
Thanks to all the teams involved in making this happen. Your support has made the process easier and ensures our Customers will see the real benefits!
Kerry Scott
A thumbs up to David Hudson’s Landscapes team for taking on some void work. Three clearances over a weekend? No problem for Colin Reed, Alex Potter, Bartosz Jamnic and Lukasz Bacewicz!
A CLEAR PATH! Contract Manager Adam Taylor wanted to thank the Nottingham Landscapes team for making this alleyway tidy and accessible, following a Customer Complaint. #DoTheRightThing
Q Hi Bruce! How long have you been with PfP?
A I joined the business around three years ago.
Q We hear you have made huge improvements to a particular site in London…
A Absolutely. I think it is fair to say that the Meadows Estate in Hounslow had a poor reputation for a number of years. But the London team have changed this vastly, both in appearance and perception.
Q Who are the team?
A
We’ve got Team Leader Frank Smith and Cleaners, James Aitken, Matthew Morris, Nikolajs Zavaruhins and Cristian Popp. Mark Tibbitts is our Mobile Caretaker.
Q What was important to affecting change?
A
In a nutshell – I listened to the Operatives and to the Customers. Overall, we needed our People to really get involved, to engage with the site and the Customers who live on it.
Q
A
Name some of the areas that the guys have improved..
As I say, the first thing was making the Caretakers and Cleaners visible to the Customers. They have all worked on developing Customer relations. The team have also raised the standard when it comes to responding to, and resolving, Customer complaints (which have greatly reduced), site monitoring and improvements, defect reporting, helping the elderly and developing relationships with site contractors.
Q Was this different to before?
A
One hundred per cent. The previous team were just seen as Cleaners – scruffy, loud, disorganised
and left to themselves. They fought against any organisational change. The new Team are very different. I see them more as Caretakers, with the way they carry out their duties.
Q How did you shift the culture of the team?
A
One thing I learned from my background as a Cleaning Manager in other companies and also from my time in the military, was that People respond better if you give them specific responsibilities and find real time for them. If Colleagues feel invested in, they will respond and produce better results.
Q It sounds like quite the transformation, Bruce! So job done then?
A
Not quite! We can always improve but the team should feel proud of how far they have come. Our motto is “Who Cares Wins” and they definitely live and breathe that every day…
There has been a company-wide drive to give Colleagues the right tools for the right jobs. And Bruce has made that a priority for own team.
“We ensured everyone had new uniform and all the same colour – this goes back to being easily visible to our Customers – the right PPE (and somewhere to put it!), new cleaning tools and leaf blowers and new store racking,” he says.
“It was also important to provide a new fridge, microwave and kettle plus refurbished accommodation at the depot. We wanted the team to have the appropriate tools to do their work but also to have a few creature
Don’t forget that we have a whole range of Colleague benefits ready and waiting for you on Our Place Rewards!
Check out the discounts on everything from food shopping and everyday essentials, to white goods and days out. Whether big or small savings – on a new TV from Currys, a holiday, clothes or maybe just weekly groceries – every little bit helps!
Thanks for all your feedback and suggestions on Salesforce. The team have been listening, reviewing all your feedback and making improvements! The systems need to work for you, so your input is vital to ensuring the success of Salesforce and the new Ways of Working. Updates on changes will come through your People Leaders or on our Synergy SharePoint page on Our Place.
But we’re eager to hear more from you! What’s been working well and what will improve your experience in the future?
Please keep your feedback coming, you can do this with your line manager, via the Synergy SharePoint or directly to the team at project. synergy@places forpeople.co.uk.
A terrific group effort from Vanessa Olsen, Steve Marritt and Steve Olsen in the Hull GM team resulted in another very happy Customer.
Before
Junior May
20 years
Plumber
Martin Madden
20 years
Plumber
Karen Cribb
25 years Cleaner
Huge congratulations to our long servers…
Phil Allen 30 years Senior Operative
Trade Supervisor Craig Fox was so impressed by John Askham and Bill Raper who, despite the foul weather and pouring rain, cleared and strimmed back this garden vegetation, so his team could complete repairs when promised.
Craig said: “Working out in all weathers to ensure our new Customers are not let down – it is appreciated!”
After Before
As you know, one of our People Promises is Do The Right Thing. Always – a commitment to going above and beyond to help our Customers and Communities. With that in mind, we thought we should pay tribute to some of our People who really show what it means to work for PfP…
Sometimes it’s the simple things – like Lee and Dawn taking ten minutes to get a Customer’s car up and running at Ribble Court.
Andrea Pickersgill also helped a lady struggling to get her car started. Andrea saw her in difficulty, so pushed the vehicle up the road for a jump start. “She had to take her mum to a hospital appointment and was panicking,” said Andrea. “Apparently, I had made her day!”
On a regular scheme visit, these guys noticed that a diseased tree was leaning towards the road – causing a potential pedestrian or vehicle hazard. Without hesitation, they went to work cutting down the tree, and ensured the area was safe.
A Customer at one of our flats at Scarr Green had a fall and suffered a broken arm. As they waited for a paramedic, Simon and Andy helped make them comfortable and ensured they stayed calm. Housing and Wellbeing Co-ordinator Cathie Veitch said: “I just cannot praise the lads enough. They are always very supportive and considerate to all the Customers.”
Both Delroy Blair and David Parr have been enjoying using our new moss-cleaning machines out in the field – and the results are pretty impressive! They weren’t mossin’ about!
Jason Brooksbank acted as soon as he found these horrible conditions
GABRIEL LARAMAN & PAUL KASHMIRI
Some furniture had been left behind in a void, so Gabriel and Paul volunteered to take the items to a Customer who’d just moved into one of our other properties. He had previously been homeless and before this kindness had absolutely nothing to his name.
DUANE JACKSON & TEAM
Duane’s team were out in Belper, Derby when they noticed that a neighbour’s wall next door to our scheme had fallen down. The team decided they couldn’t walk by, so helped remove the vine that caused the damage and cleared up the area.
MIKE BOWN
When a Customer was unable to walk the dog in bad weather, Gas Engineer Mike did the honours!
Duane Jackson’s team helped clear some vines
JASON BROOKSBANK
Gas Engineer Jason found a Customer living in really poor conditions caused from a leak from a flat above. He had lived like this for months, so Jason arranged for the Customer to be urgently decanted
DAMON BARNES, GARRY PRIESTLEY & WILLIAM COOK
An elderly lady slipped near one of our properties in Bury. Luckily she was ok after quick thinking from our guys who cleaned her wound and waited with her until an ambulance arrived.
ADAM LONG & DARREN BRAMHALL
On their way to work, Adam and Darren spotted that the underside of a car was on fire – and the driver was completely unaware! Without hesitation, they managed to stop the vehicle, swiftly grabbed a fire extinguisher from their van and put out the blaze. Amazing!
Meanwhile,
A shrub had overtaken this garden, blocking out much of the light. A quick call to Des Ward and Mick Clarke and the issue was soon sorted! Before
As part of exploring and appreciating our rich history, Greg Reed recently met with Eric Armitage, former CEO of Places for People. They talked about the businesses then and now and while many things have changed since Eric’s time, a lot of things remain the same! To watch the interview just search “Armitage” on Yammer.
Mark Wallis and Daryl Ashton did a brilliant job cutting down a tree that was threatening to take down a Customer’s wall. No mess, no problem!
AN HONEST APPRAISAL OF OUR NEW LIGHTFOOT SYSTEM...
By the time you read this, we will have come out of the “blind trials” and our Lightfoot management system will be up and running across the entire fleet.
Now, we know this is a big change that’ll take some getting used to – but it’s vitally important to keep reiterating the benefits!
■ Lightfoot will prompt better driving.
■ With your safety always a priority, it will help reduce accidents
■ It will help keep our vehicles on the road and out of repair garages.
■ We will be able to stay up on top of MOT and tax renewals
■ A huge part of adopting Lightfoot is, of course, to save money
■ It’s been calculated that across 750 vehicles, we will reduce our costs by more than £1.2m (over five years).
■ These savings can go into new Customer kitchens, bathrooms etc.
Michael Rohan ● Head of Responsive Repairs
“ I started my working life as an electrician before pursuing my management career in construction and property maintenance. Prior to PfP, I worked for a large housing provider in the North East for 19 Years.
“Before this current role, I was Regional Manager, where I loved implementing changes and building solid relationships with Colleagues and Customers.
“What I would say to our People is that change doesn’t happen overnight but I’m dedicated to creating a service that works for both PfP and our Customers.”
Brad Deane
● Head of Void Delivery
“I’ve been at PfP for nine years and gained extensive knowledge of our Void Delivery service, through working with PM at various levels and roles within finance. I’m now delighted
to help shape an industry-leading Void Delivery Team.
“We’re dedicated to delivering homes to be proud of and ultimately having a positive impact on our Customers and Communities.”
Danny Bird
● Head of Estates
“I’ve joined PfP via Midland Heart and Orbit where I led the Priority Repairs and Estates Services and Specialist Projects teams, respectively.
■ And Lightfoot will also make CO2 savings of £1,640.5 tonnes.
As we’ve said, bedding-in Lightfoot is going to be tricky but it is certainly in all our interests. We just ask that you stick with it – things will settle down!
A full list of Frequently Asked Questions is available on One Drive. Or if you have any questions, please email fleet.help@placesforpeople.co.uk
“I first got into Housing around 15 years ago with Solihull Community Housing, where I covered a broad range of disciplines including, Neighbourhoods, Service Charge, Assisted Living, Repairs and Commercial Services.
“I’m passionate about the Customer, improvement and innovation. With that in mind, the headline focus for the coming year will be the 5 P’s: Purpose, Process, People, Productivity, and Performance.”
Sarah Delaney ● Head of Operational Performance
“I’ve worked within Repairs and Maintenance for over 13 years in various operational leadership positions.
“In this role, I’ll be focussing on improving performance across Repairs, Voids and Landscapes, working closely with our operational team leads to understand where our blockers to success are, and how we can add value to our Customers.
“I’ll also be looking at our data quality, operational processes and systems engagement, while supporting the SFS roll-out programme across our regions.”
Before the festive break, we had the pleasure of hosting the 2023 Star Awards ceremony in Edinburgh. A chance to celebrate the incredible contributions of our Colleagues and teams, we saw several Places Management Colleagues lift an award. Congrats to all!
Going The Extra
Together Team which included Adam Cox, Terry Haseldine, Alex Swift and James Hall
THERE ARE JOB OPPORTUNITIES AVAILABLE FOR OUR EXISTING COLLEAGUES AND NEW PEOPLE!
DID YOU KNOW?
Since April 2023 we have had 51 Refer-a-Friends join in trade roles
PM Gas Engineer Dan Thurston has won a Silver “Enjoy Work” award Dan was nominated based on his attitude and constant support in everything he does – from Customer Service and satisfaction to admin tasks – but mainly for being a “true team player.”
The nomination says he is a “lovely guy, with a “positive can-do attitude” and he often gets compliments from Colleagues and Customers about his fantastic approach to work. His manager Stuart McDonald sums it up best: “If I could have ten Engineers like Dan, I would!”
Fancy a move within the business or know someone who you think would be a good fit to join us? Well, please remember there are several channels open to you…
NEW JOBS!
Find positions by clicking the ‘Job Opportunities’ tile on Our Place – or simply use this QR Code!
REFER A FRIEND!
Also, we’re still on the lookout for new Colleagues via our Refer-A-Friend scheme. Remember that the referral amount for some hard-to-hire trades is
now £1,000! Check out Our Place for details on how the process works and also the current list of vacancies. IMPROVE YOUR EMPLOYABILITY!
Places Academy can help you become a more attractive candidate for a role. From improving your interview technique, writing a good CV or tips on finding the best role for you, this is a fantastic resource.
Just search for “interview” “CV” “jobs” etc.
to clear up the damage on a scheme in Nottingham.
CM Jason Farell wanted to thank Dean Ormonde and Bartosz Jamnic for rushing to a local school at 7am, so that children could get to their lessons.
Christopher Stringer’s Landscapes team worked with RMG Colleagues to remove a wind-damaged tree from a communal area in Leeds. #OneCommunity.
Then they dealt with a fallen tree in West Yorkshire (cheers to Wayne Power, Alec Fielden and Adam Mccrory!)
Krzysztof Ploszaj and Michael Clark didn’t hang about making this area in Newcastle safe and secure!
After high winds, dynamic duo Michael Blastland and Jamie Gunson leapt into action to cut down this offending tree in a Customer’s garden.
Sam Coates received a lovely box of biscuits from a Customer who said it was for all Sam’s hard work, “having a natter” and for making her laugh every week.
A Customer called in to say a heartfelt thanks to Trevor Williams for working so diligently in the gardens – even throughout some pretty dreadful weather!
Staff at Leyland made a point of saying how polite and professional Morgan Strickland was in quickly resolving their issue.
A Customer with a broken boiler said that Gas Engineer Scott McLennan was professional and friendly, and fixed the problem quickly and efficiently.
Mark Cassidy received gifts from a Customer who, apparently, doesn’t see eye-to-eye with a lot of People. But Mark always has time for him, “putting the world to rights” during their chats!
A Customer wrote this about Kieran Winstanley: “A really nice and knowledgeable electrician. It can be a bit intimidating having workmen in when you live alone. But this guy was really nice and explained everything.”
David Hudson was working outside his area dealing with a complaint and the Customer remarked on his “openness and honesty.”
Claire Allen said: “It is nice to be appreciated by Customers” after receiving this fantastic collection of pressies!
Jason Farrow was taken aback when his efforts prompted Customers to serve him up some lovely tea and chocolates!
An audit of Molyneux Court in Preston revealed how happy Customers were with Alex Potter and Peter Thompson.
Scott Oakes received a box of sugary treats from a Customer thankful that Scott helped them to decant from their home.
A flooded car park reported one day – blocked drains sorted the next. Excellent work from Paul Humphries!
Sometimes there’s nothing better than an excellent void transformation! Turning buildings into homes is what we do, so a huge thank you and well done to Stephen Dulson for completing this void to such an incredible standard. #WeAreCommunity
Regular readers of IPM magazine will know that PfP considers advice and practical help around mental health as a must-have for all our People.
The recent Drop the Mic, which was dedicated to this subject, hopefully reinforced that message!
With this importance in mind, we think it’s worthwhile to outline some of the help that is at hand for Colleagues who may be struggling with mental health issues…
Carefirst provides a free and confidential helpline on a wide r ange of subjects such as stress, debt, and relationships.
www.eap-carefirst.com/
Username: lifestyle1234
Password: carefirst.
We have individuals who have been trained to give Colleagues support on mental health issues. If you need support from one of our MHFAs, please email mhfa@placesforpeople.co.uk
These are bite-sized monthly learning events delivered by members of the Talent team. The breadth of topics is wide-ranging but under mental health, subjects include:
■ Managing Stress
■ Mindful eating
■ Exercise and nutrition for healthy living
■ Work-life balance
■ Male and female health
■ Menopause
■ Managing alcohol intake
Keep an eye on Places Academy for a full list of Power Hours and to sign up for the monthly events.
These are not just about exchanging information, they are also a chance to enjoy some quality time with Colleagues. During the pandemic, we had to use Teams but we’d now encourage everyone to meet up face-to-face.
Checking in with Colleagues to make sure they are ok is good for everyone – and just the right thing to do.
The same message regarding the importance of face-to-face applies to social gatherings. Informal social events for remote teams, in particular, are absolutely vital.
Health!
WILL ALWAYS BE ONE OF OUR TOP
A mindful tool to understand stress and how best to relieve it…
What is your stress container? Our stress containers can be of different sizes and fill due to the daily stresses we experience.
What happens when it overflows? You will experience your Stress Signature – you may become withdrawn, frustrated or angry or experience physiological changes like sweating or feeling unwell.
How can I help myself? At the bottom of the container is a tap. We can turn this tap on and release our stress through helpful coping strategies. For some, this might be a physical activity. For others it may be listening to music, reading a book or spending time to talk to friends and family. The key item is that we understand what our own helpful coping strategy is.
The Stress Container
Stress
flows
If the container overflows, problems develop Vulnerability is shown by the size of the container
Is there anything to avoid? There are unhelpful coping strategies too, which can block the tap and cause our container to continue to fill and overflow. These are typically things like over-eating, smoking or drinking excessively.
MEET
Our National Scheduling Managers working overtime to make everyone’s lives easier!
When did you join PfP?
In November 2015.
What’s your role? I look after Voids Planning, Business Relationship Admin and Landscapes Admin. It’s fast-paced and keeps me on my toes!
What’s the best bit of the job?
The People! Everyone cares, wants to do a good job and to serve the Customer as best as they can.
And the hardest? The rate in which work comes in can sometimes feel unmanageable. There’s been a huge jump in People’s perceptions of what they should have. I think this has hit us hard, as we’re trying to meet those ideals with limited resources. However, we sure do give it a good go!
Random fact about you? When I was 19, I spent three months in India working at the Commonwealth Youth Games. Whilst there we built a water well in a Women’s and Children’s rehabilitation centre. We used to take Mars bars with us – unsurprisingly, the kids loved us!
Thanks to Stuart Lee, Co-Chair of our Mental Health Community for help with this piece!
When did you join PfP?
In March 2017.
What’s your role? I’m a National Scheduling Manager.
What’s the best bit of the job? Even with bumps in the road, our teams are proof that dedication and passion can overcome challenges. Each day is different, with a different puzzle to solve but together we are improving and learning more and more each day.
And the hardest? Damp and mould. The past few years really have been difficult for us to manage the demand within our maintenance teams. But we’re determined to improve homes for our Customers and ensure it’s a safe place for them and their families.
Random fact about you? I’m a huge animal lover, particularly dogs of the red colouring (I have three!) And I also have two lamas... which are amazing and no, they don’t spit!
EMMA PAUL
When did you join PfP?
In September 2014.
What your role? I oversee Gas compliance and repairs and our Responsive/Gas and Contractor admin teams. There’s lots to know and I’m still learning every day!
What’s the best bit of the job? The team has a real family feel to it, where everyone is approachable, and no one is afraid to ask for help. Our frontline teams have amazing relationships with our Operatives and Trade Supervisors Everyone tries their very best to provide a good service to our Customers.
And the hardest? Time! PfP has grown so much, and with that comes the demand on all our Colleagues. It can sometimes be hard for everyone to feel like they have the time to do their best every day, but I can guarantee we have the best team for the job!
Random fact about you? When I was eight years old I travelled around Canada and America. I can’t remember a thing but the photos looked good!
Voids Supervisor Shane Downes was grateful to Georgina Pinchen who “worked tirelessly on her own to get this fence sorted in the cold and rain.”
He also added: “Thanks Georgina you are a star!” #WomenInTrade
Before
In the last Drop the Mic of 2023 we unveiled our brilliant new Customer Promises. Alongside our People Promises, these pledges will form part of everything that we do, day-to-day. Here’s a reminder of what they mean and represent for all of us…
After
Just before Christmas we learnt that Landscapes’ Debbie Harvey had passed away after a short illness. She leaves behind her partner Barrie, who also works from our Nottingham depot. CM Teresa White said: “Our thoughts are with Barrie and the family at this heartbreaking time.”
Philip Allen (right) shared with us this great job he and Mick Clarke
We’ll make it easy for you to join our Community. We’ll welcome you, make it clear about how things work, how we’ll engage with you, and what we should expect from each other.
We’ll be considerate and compassionate, fair and honest We’ll trust you and want you to trust us. We’ll respect you and your individuality, we’ll listen, understand your needs, and support you. We’ll always think of ourselves as a Customer.
We’ll be easy to speak to, easy to deal with and we’ll communicate in the way that works for you. We’ll own it and we’ll keep you informed along the way. We’ll always aim to do what we say, when we say we will. But if we can’t, we’ll talk to you and explain what’s happening.
We’ll listen, say sorry, and get things sorted as quickly as possible We’ll aim to do the right thing. Always.
Whether it’s keeping you safe and secure, improving your health and wellbeing, or providing additional support, we’ll always do as much as we can to help you thrive.
#WeAreCommunity
Specialist Landlord Area Manager Chris Manning raised a safeguarding issue for some vulnerable Customers, and within 24 hours Landscapes had sorted it. Chris said: “I love it when joined-up working yields results!”
James McAllan recuperated from surgery in the way only a legend could! It’s great to see you on the
Lynne Jackson’s team recently tried out a few new vacuum cleaner options. Here’s Wendy Hadfield sporting a rather fetching Ghostbustersinspired number!
The Scheduling and Admin Engagement team had a steps challenge of 250,000 from 8th to 31st January. Well, they not only beat that mark but actually smashed it, with over 2.5 million steps. Superstars!
Well done to Garry Priestley and William Cook who transformed an overgrown area and built this fantastic planter!
