WHATYOU’LL FINDHERE
MESSAGE FROM STACEY PHILLIPS
TCC TEAM NEWS
LATEST FROM PFP
DATES FOR YOUR DIARY
“HEY TEAM....
Welcome to the debut issue of our TCC Weekly Update!
Each week, we’ll bring you the freshest news and updates from our team, ongoing change projects, and the broader business landscape.
First off, a huge thank you to everyone who made the trip to Leeds this week! It was fantastic to catch up with you all and dive deeper into our Change 2.0 agenda. We explored team structures, strategic change pillars, as well as the Homes Plus and Customer Hub strategies and objectives.
We know there's still a journey ahead, but your engagement and enthusiasm are crucial for our success. If you have any questions or concerns, please don’t hesitate to reach out to your line manager.
Find the full presentation here.
Catch you all soon, Stacey x
TEAM NEWS
Hwyl fawr, Lisa
We said a fond fair well to our Lisa this week. Lisa has been instrumental in pushing the Synergy programme forward, she has achieved so much in her time here. We wish her all the luck in her new role and she will be very missed.
TCC Customer Promise Commitments
We got together last week and decided on how as a team we are going to deliver on the Group Customer Promises, thank you all so much for your contributions, check out our final commitments.
Congratulations Katy & Jess
Please join us in celebrating Katy Darkins and Jess Hayward, who have taken on new roles as Senior Operational Change and Improvements Managers this week.
Katy will now oversee the delivery of change initiatives across Communities, while Jess will lead operational change within the Customer Hub.
PFP NEWS
Mental Health First Aiders: Instructors needed!
The group are opening up applications for 12 MHFAs to become instructors to the business. The eligibility criteria does involve already being Mental Health First Aider trained, as well as being willing to run at least three courses per year for colleagues. To find out more or apply, click here.
Matt Cooper joins the board at Your Housing Group
Matt Cooper, Tax and Treasury Director has joined the board at Your Housing Group as a NonExecutive Director, supporting our mission of changing lives by creating and supporting thriving communities. Read the full LinkedIn update here.
Customer Hub: Listening opportunity
Chris Barton, National Customer Contact Centre Manager has shared insight on him teams monthly customer listening session, which he’s also opened up to any colleagues in the business. Find out more here and drop Chris a message if you’re interested.
Preston 10k coming soon!
The Preston 10k is just around the corner on 22nd September and the group are looking for volunteers. Participants who join via PfP will receive a discount, more info coming soon.
OVER ON YAMMER
SFSDROP3NORTHEAST, HUMBER&LEEDS
We are aiming to go live with drop 3 w/c 29th July, Operative training kicks off next week. Any questions, please contact Dan Paton, Programme Manager.
ROADSHOW
The last Homes Plus roadshow will take place Tuesday 16th July in Milton Keynes, if you are wishing to attend, please speak with your line manager to arrange.
Star Awards nominations are no open, you have until Tuesday 31th August to get your nominations in - nomination form here.