W E M A K E T R AV E L B E T T E R
AWARDS AND RECOGNITIONS
PLAZA PREMIUM LOUNGE WINS SKYTRAX 2019 “WORLD’S BEST INDEPENDENT AIRPORT LOUNGE” SONG HOI-SEE, WINS ERNST & YOUNG ENTREPRENEUR OF THE YEAR INSIGHTS
REINVENTING GLOBAL AIRPORT DINING LANDSCAPE TOP TIPS
FAMILY TRAVEL MADE EASY ACI WAGA 2019
THE CUSTOMER EXPERIENCE REVOLUTION
SUMMER 2019
A MEMBER OF PLAZA PREMIUM GROUP
A SEAMLESS AIRPORT MEET & GREET EXPERIENCE NEWLY LANDED AT DALLAS FORT WORTH
With a commitment to making travel better, we are constantly growing our global footprint to bring convenience and value to air travellers, be it arriving, departing or in transit. > Your Journey, Our Priority
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DALLAS FORT WORTH MACAU NEW DELHI NEW YORK - JOHN F. KENNEDY TORONTO
HIGHLIGHTS 160+
LOCATIONS
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INTERNATIONAL AIRPORTS
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COUNTRIES & REGIONS
Plaza Premium First kid’s à la carte dining
O U R G LO B A L NETWORK
World’s Best Independent Airport Lounge for Four Years in a Row
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Jonathan Song and Song Hoi-see
Plaza Premium Lounge Brisbane
FAMILY TRAVEL MADE EASY Plaza Premium Group’s teams from around the world share their thoughts and favourite family experiences at the airport.
04 A WINNING FORMULA For the fourth consecutive year, Plaza Premium Lounge won “World’s Best Independent Airport Lounge” by Skytrax 2019 at the Paris Air Show in addition to more awards across our regions in Europe, China and The Middle East.
10 REINVENTING THE GLOBAL AIRPORT DINING LANDSCAPE We speak to Shane Wilkins, Culinary Director of Plaza Premium Group, about revamping the airport food experience at international airports around the world.
We look forward to hearing from you!
19 MAKING THE AIRPORT EXPERIENCE SEAMLESS AND HASSLE FREE WITH ALLWAYS ALLWAYS DFW has launched in May 2019. Designed to create a seamless airport experience that allows guests to enjoy a smooth journey, its network is also present in Toronto in Canada, Macau in China and New Delhi in India.
Business Development businessdevelopment@plaza-network.com
Corporate Communications and Media Enquiries pr@plaza-network.com
Allways DFW
16 SHOWCASING THE IMPORTANCE OF AIRPORT HOSPITALITY AT ITB CHINA AND PTE LONDON Our Regional General Manager and Business Development Director China Jenny Zhang and Group’s Business Development Director, Jonathan Song, share the vision and evolution of the Group and insights on expansion while making travel better for all.
Follow us on social media:
Sales & Reservations sales@plaza-network.com
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AWARDS & RECOGNITIONS
A WINNING FORMULA It’s award season at Plaza Premium Group! For the fourth consecutive year, Plaza Premium Lounge has been named “World’s Best Independent Airport Lounge” by Skytrax, also known as the Oscars of the aviation industry. In addition, the Group and its global teams have also been recognised for award-winning service, supporting sustainability and education and uplifting traveller’s airport experience globally.
“World’s Best Independent Airport Lounge” Plaza Premium Lounge London Heathrow T2 Departures
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irport lounges have come a long way, and increasingly, independent lounges are being recognised for offering all travellers a bestin-class airport experience. Plaza Premium Group is leading the change with its global collection of lounges. The Group won significant accolades for its lounges at the recent Skytrax 2019 World Airline Awards. At the industry’s most prestigious awards night, Plaza Premium Lounge at London Heathrow Airport T2 was named the “World’s Best Independent Airport Lounge,” in recognition of the range of caring services and amenities it provides for travellers passing through the airport. This is the fourth consecutive year that the lounge received this top recognition. Plaza Premium Lounge in Hong Kong and Brisbane also ranked among the World’s Top 10 independent airport lounges, showcasing Plaza Premium Group’s dominance in the industry.
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Plaza Premium Lounge Brisbane, lounge bay
AWARDS & RECOGNITIONS
Plaza Premium Lounge Brisbane, dining room
Plaza Premium Lounge Hong Kong, dining room
Plaza Premium First Hong Kong, Primo
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AWARDS & RECOGNITIONS
World’s Best Independent Airport Lounge for Four Years in a Row
“It is such a pleasure for Plaza Premium Lounge to once again be named “World’s Best Independent Airport Lounge,” said the Group’s Founder and CEO, Song Hoi-see. “We offer our deepest gratitude to the millions of global travellers and our dedicated teams around the world who strive to make travel better every day.” “As the world leader in airport hospitality, we are committed to continuously enhancing our experience to alleviate the pain points of travellers. In the past year, we have put in considerable effort upgrading our service and quality, adding many new features from zone planning and ambient design to furniture selection and food and beverage offerings, as well as facilities that cater to different travel types. Our goal remains unchanged, that is to create a journey to make travel better for all travellers.” Plaza Premium Lounge at Heathrow Airport T2 offers a wealth of services for both arriving and departing travellers. The lounge features private resting suites and luxurious shower rooms for passengers to freshen up, along with a spa offering wellness treatments to rejuvenate travellers. A fully-tended bar and a generous spread of freshly prepared food is also available. Complimentary Wi-Fi allows travellers to stay connected while on the road, and quiet nooks offer a comfortable and convenient place for meetings on the fly. In its home base of Hong Kong, Plaza Premium Lounge on departures level offer visitors a taste of local cuisine, along with all the expected amenities like comfortable seating, showers and free Wi-Fi. Here, travellers can enjoy the signature Hong Kong-style fish ball noodle soup with home-made XO sauce all day; for breakfast they can sample Hong Kong-style flour rolls with peanut or sweet sauce. Passengers departing from or transiting through Hong Kong can also enjoy the exclusive, members’ club-like Plaza Premium First lounge. The elevated lounge experience offers an array of bespoke services, along with AeroBar, the airport’s largest selection of scotch whisky and Primo a la carte dining concept that features both international and local dishes. In Brisbane, Plaza Premium Lounge features a full complement of services designed to cater to both business and leisure travellers. Specifically designed for departing passengers, the lounge offers comfortable seating, a wide selection of food and beverages, Wi-Fi and workstations. The lounge also features its own wellness spa that gives travellers a chance to unwind before catching a flight with a menu of massages delivered with signature aromatherapy products by Jasmin Organics.
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Allen Lim, CFO of Plaza Premium Group, Stuart Vella, General Manager of Plaza Premium Lounge Australia with Martin Ryan, Executive General Manager Consumers at Brisbane Airport Corporation
Congratulations to Plaza Premium Lounge team for taking the top 10 again at Skytrax World’s Best Independent Airport Lounge! The professional and dedicated lounge team offers exceptional services for all travellers in Brisbane, while their culinary team also creates outstanding food which is a must-try at Brisbane Airport. Jennifer Andrews, Head of Retail and Commercial, Brisbane Airport
Appetising canapés at Plaza Premium Lounge Brisbane Skytrax 2019 celebration
AWARDS & RECOGNITIONS
Plaza Premium Lounge Hong Kong team celebrating Skytrax win
Plaza Premium Lounge opened its first airport lounge at Hong Kong International Airport over two decades ago. From then on it has been going from strength to strength, creating a successful business model and defining what is meant by accessible, top-notch lounge service. Congratulations to the astounding achievements of Plaza Premium Lounge. Fred Lam, Chief Executive Officer, Airport Authority Hong Kong
We at Helsinki Airport are very delighted for Plaza Premium Lounge winning the Skytrax World’s Best Independent Airport Award – our warmest congratulations! At Helsinki Airport’s Plaza Premium Lounge, the dedication towards enjoyable airport moments and memorable customer experience is very visible as well. The friendly and relaxing atmosphere and excellent cuisine is highly valued among passengers. Nora Immonen, Vice President Commercial Services, Helsinki Airport
Song Hoi-see, Founder & CEO of Plaza Premium Group celebrating Skytrax 2019 win with Hong Kong HQ team
We’re delighted with this news that Plaza Premium Lounge at Heathrow has won this award for the fourth year running. These award-winning lounges deliver world-class service to our passengers, helping Heathrow to continue to be one of the best airports in the world. Billions of pounds have been invested to transform the passenger experience at our airport and it’s brilliant to see that this is paying off and delivering for our passengers. Ross Baker, Chief Commercial Officer, Heathrow Airport
Heartiest congratulations to Plaza Premium Lounge for winning the Skytrax World’s Best Independent Airport Lounge for the fourth consecutive year! We at Malaysia Airports are delighted with this news, especially as Plaza Premium Lounge had its beginnings in KL International Airport. We are proud to share the same mission in creating comfort, convenience, value and joyful experiences for all our airport guests. Wishing the Plaza Premium Lounge team many more successes ahead! Raja Azmi Bin Raja Nazuddin, Group Chief Executive Officer, Malaysia Airports
(Centre) Song Hoi-see, CEO & Founder of Plaza Premium Group with (second to left) Analia Marinoff, General Manager of Italy, (third to left) Amin Amin, General Manager of UK and Plaza Premium Lounge winning teams
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AWARDS & RECOGNITIONS
Alumni of Ernst & Young Entrepreneur of The Year 2018
Letter of compliment to Song Hoi-see from the Prime Minister of Malaysia
Song Hoi-see at Ernst & Young World Entrepreneur of the Year Gala Event in Monte Carlo
Song Hoi-see with Hirotake Yano, CEO of Daiso and Philip Rao, Programme Director of EY Entrepreneur of the Year Malaysia
Song Hoi-see at Ernst & Young (EY) Entrepreneur of the Year Award Ceremony in Malaysia last year
SONG AND FAMILY HONOURED AT ERNST & YOUNG WORLD ENTREPRENEUR OF THE YEAR 2019 GALA EVENT IN MONTE CARLO FURTHER TO WINNING MALAYSIA’S ENTREPRENEUR OF THE YEAR 2018 Song has been named Malaysia’s Ernst & Young (EY) Entrepreneur of The Year (EOY) and Master Entrepreneur of The Year 2018 at Malaysia Awards Gala in December last year. Together with 60 other country winners, Song attended the prestigious Ernst & Young World Entrepreneur of The Year 2019 gala event in Monte Carlo. Song shared his insights into turning the pioneering Plaza Premium Group into today’s world leader in the airport hospitality industry, adding,“ It’s a great honour for me to stand among the world’s most esteemed entrepreneurs with the support of my family. This has been a wonderful journey to join the ranks of the Ernst & Young Entrepreneur of the Year 2018 alumni and to meet so many leaders in different industries. It’s a wonderful event and my gratitude goes to the Ernst & Young Malaysia team.” At the same time, Song was presented with a letter of compliment from the Prime Minister of Malaysia, Tun Dr. Mahathir bin Mohamad. Song said, “I would not succeed without my family, my global teams and also my guests.”
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Song Hoi-see on stage with EY Award
AWARDS & RECOGNITIONS
PLAZA PREMIUM GROUP AND ITS GLOBAL TEAMS HAVE BEEN RECOGNISED WITH A SLEW OF AWARDS THAT CELEBRATE THE GROUP’S COMMITMENT TO EXCELLENCE, COMMUNITY AND BETTERING THE AIRPORT EXPERIENCE FOR TRAVELLERS EVERYWHERE.
Song Hoi-see giving speech at The New York Times Asia-Pacific Writing Competition 2018 Awards Ceremony
Michael Yang, Jenny Zhang and Maggie Leung from Plaza Premium Group at Flyertea’s 2019 Award Ceremony
The Group’s Founder and CEO, Song Hoi-see, was honoured by The New York Times at the Asia-Pacific Writing Competition 2018 Awards Ceremony in Hong Kong. The accolade recognises the group’s contributions to education and its commitment to encouraging learning and development among young people around the world.
Aerotel Guangzhou received the Flyertea’s Preferred Transit Hotel Award 2018 in Shanghai for providing an unsurpassed experience for passengers in the area. This award is especially notable because it is the result of public voting. It is an acknowledgement from the travellers of its continued commitment to convenience, value and guest experience.
Linda Song from Plaza Premium Group receiving award from Oman Airports
Aerotel Muscat, entrance
Aerotel Muscat was awarded the Excellence in Transit Hotel award by Oman Airports. The hotel caters to transit travellers with 90 plush guestrooms, a gym, pool and spa, and a host of useful extras like pillow options and flexible bookings.
Aerotel Guangzhou, library lounge
Chamil Liyanage, Maggie Ni, Shane Wilkins, Mei Mei Song, Natalie Ng, Keira Cheng, Polly Wan, Maggie Leung from Plaza Premium Group with David Yeung, Founder & CEO and Jenny Ng, Business Development Director of Green Monday
Sustainability is an important part of the Plaza Premium Group ethos, and the group has put in place a number of programmes to encourage environmental-friendly behaviour. In recognition of its efforts, the Group was presented with the Green Champion Award at the Green Monday 7th Anniversary Gala Dinner for its efforts towards encouraging sustainable behaviour among its staff and guests.
Plaza Premium Lounge Hong Kong Individual Excellence Award Winners
In Hong Kong, a number of dedicated colleagues at Plaza Premium Lounge were awarded for their outstanding dedication and achievements. Individual Excellence Awards were conferred on Gill Singh Gursewak (Supervisor), Kapil Sahay (GSO), Karen Yim (Assistant Manager), and Vidal Karren Ann Villacorta (Captain). Proving that achievements are a team effort at the company level, Corporate Excellence Awards were also given to Cathy Lau (Lounge Manager), Shirley Lau (Housekeeping Supervisor), Joanna Sampaga (Assistant Manager) and Uzman Khan (Supervisor).
Jasmin Zhou and Gurpreet Singh from Plaza Premium Lounge Melbourne
Jasmin Zhou and Gurpreet (Rippy) Singh are colleagues at Plaza Premium Lounge Melbourne, and both were nominated in the Melbourne Airport Excellence Awards in June, showcasing the truly exceptional people that are part of the team.
PLAZA PREMIUM GROUP INSIGHTS
REINVENTING THE GLOBAL AIRPORT DINING LANDSCAPE We speak to Shane Wilkins, Culinary Director of Plaza Premium Group, about revamping the airport food experience at international airports around the world.
Yaki Soba at TGM, Changi Airport Singapore
With travellers looking to explore the local food scene, how do you ensure that you’re showcasing a destination’s culinary culture? Food is, and always will be, a key element when it comes to having an authentic cultural experience. Our global team ensures consistent quality across our network while our local teams bring their cultural knowledge. By pairing carefully selected food and beverage offerings with considered design elements, we’re able to showcase local elements across our international network to create a true sense of place within the airport experience. How do you incorporate the concept of “glocal” across the Group’s network? We offer a range of global and local cuisines at every Plaza Premium Lounge. Laksa in Singapore; fresh stone oven pizza in Rome; and dosa and traditional masala chai in India are just some of the examples of dishes that bring local cuisine into our global lounges. Aside from food, we believe a complete glocal experience also means having the right ambiance. For example, at Plaza Premium Lounge Brazil, we feature Brazilian street art and murals of waves along with the traditional caipirinhas to convey the “Carioca” ambiance, which is appreciated by both Brazilian and foreign travellers.
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Shane Wilkins, Culinary Director of Plaza Premium Group
PLAZA PREMIUM GROUP INSIGHTS
Can you describe how the Group enhances the airport hospitality for travellers? It’s very important to create an element of surprise through innovative food and beverage experiences. We want to present the idea of a food theatre where we engage all the five senses. At our live cooking stations, our chefs can interact with guests while preparing their favourite dish; the open kitchens create a variety of aromas which entice our guests to try different cuisines. To complete the experience, our teams are happy to share their knowledge of local culture and dishes with guests, creating a human touch that’s rare in busy airport terminals. How do you strike a balance between serving international cuisines and engaging in local cultures and festivities? It’s all about the small details when taking care of a mix of local and international travellers. We have to ensure that we provide the best experience for all. A good example would be how we handle Ramadan in locations that celebrate the occasion. During Eid al-Fatir – the fasting festival after Ramadan – we are mindful of our buffet options and create a simpler setup. After the fast, we serve a larger selection of nutritious food to help our guests recharge. As another example, we do a tailgate party theme after football season, and we also mark important dates that are celebrated in different locations, like Labour Day, Christmas and Thanksgiving. As a global network, how are you supporting sustainability efforts? As a global network, it’s difficult to implement sustainable measures all at once. Nevertheless, to minimise our impact on the environment we source ingredients locally wherever possible to reduce our carbon footprint and support the local economy.
Traditional masala chai across Plaza Premium Lounge locations in India
Reducing waste like single-use plastics is also crucial. Earlier this year, we introduced paper straws and wooden stirrers at Plaza Premium Lounge Langkawi to kick-start our commitment to sustainable travel. Since there are so many travellers visiting our lounges every day, we’re looking to implement a scheme to monitor and reduce food waste, since this is not only cost-effective, but also a good step towards reducing our environmental impact. We are continuously working to be an environmentally responsible corporation. There is a huge demand for healthy, organic and plant-based food options these days. How is Plaza Premium Group meeting these demands? Travellers today have many special requirements – many of them are vegetarians, vegans, or have food allergies, for example. In response to travellers’ demands, we have partnered with Green Monday to introduce plant-based meal options like the Beyond Meat Burger and the use of Omnipork in some of the dishes at our Plaza Premium First in Hong Kong. Food labelling is also crucial – we need to be able to indicate potential allergens such as nuts and gluten. Another element of our efforts is a selection of cold-pressed juices to combat jetlag and help travellers stay energised while travelling; we also have fresh salad bars across our lounges. We have also introduced hydration stations where we serve superfood-infused water in London, Toronto, and Helsinki; this will soon be implemented across all our lounges. Plaza Premium First partners with a number of other brands. Why is this important? Offering extraordinary dining experiences requires strong partnerships with premium brands. At Plaza Premium First in Hong Kong, our AeroBar offers an all-inclusive beverage experience, from artesian coffees and premium whiskies to craft cocktails. We also forged a partnership with Singaporean tea brand TWG to offer a wide selection of tea, which is also used to create tea-infused mocktails and cocktails. We also work with alcohol company Pernod Ricard to introduce an array of Scotch whiskies, and special gins in unique barrels that are tailored exclusively for Plaza Premium First guests. Bringing renowned brands from around the world into our lounges sets us apart and reinforces our level of service. How will Plaza Premium Group continue to reinvent the global airport dining landscape? While we’re focused on innovation, we must not forget that this is a people business. Training is key to ensuring our service teams are knowledgeable about our food, drinks and services. In order to go the extra mile, we’re looking into creating themed bars – like gin bars, whisky bars or even coffee bars – for our lounge network. Also, when we work with partners, we ask them to come in and train our staff because it’s important to show our commitment to our partners to foster longterm relationships. Our lounges and portfolio of airport dining concepts strive to change the way travellers eat and dine while on the go.
Hydration Stations at selected Plaza Premium Lounge locations
Murals at Plaza Premium Lounge Brazil
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NEW OPENINGS
Plaza Premium Lounge Helsinki, lounge area
PLAZA PREMIUM LOUNGE HELSINKI WELCOMES INDIVIDUAL TRAVELLERS AND FAMILY VACATIONERS
Plaza Premium Lounge Helsinki Playroom
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laza Premium Lounge Helsinki opens its doors and creates a sanctuary for global travellers and families to relax and unwind before embarking on their next journeys. Situated between gates 34 and 40 on the third floor of International Departures Terminal 2, the non-Schengen terminal of Helsinki Airport, Plaza Premium Lounge Helsinki houses the brand’s new family-friendly feature – Playroom in collaboration with Masterkidz, an international toy designer and manufacturer. Spanning across 445 square metres with a capacity of 140 guests, the latest lounge addition features comfortable seats and lounge chairs for travellers to anticipate their upcoming trips while overlooking the runways through the floor to ceiling windows. Guests can also choose to take a shower before a long-haul flight or stay connected with complimentary WiFi service and charging stations for their gadgets. Individual workstations are available as well as printing service upon request for business travellers.
Plaza Premium Lounge Helsinki, seating area
Plaza Premium Lounge Helsinki, dining area
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NEW OPENINGS
PLAZA PREMIUM LOUNGE ADDS A TWELFTH LOCATION IN NEW DELHI INTERNATIONAL AIRPORT
Plaza Premium Lounge New Delhi, lounge area
With already a number of locations across Indira Gandhi International Airport, the latest Plaza Premium Lounge addition is located at the Mezzanine Level (Food court level) of Terminal 3 departures. The new lounge features live kitchen counters with a dedicated tea station serving freshly brewed tea for travellers to enjoy. Adding cultural elements to the contemporary design, a specially curated “sense of wall” encompasses imagery of the rich heritage of Delhi. Spanning 355 square metres the space also includes seated massage and shower facilities for guests to unwind and refresh, signature honeycomb workstations to ensure utmost privacy and charging stations to uplift every travellers’ pre-flight experience.
Allways, Meet & Greet at DFW Airport
ALLWAYS LANDS DALLAS FORT WORTH INTERNATIONAL AIRPORT Offering end-to-end airport experience that is secure, seamless and efficient whether travelling for business or with family and friends is at the heart of Allways. Allways Dallas Fort Worth provides personal escort, porter service, and meet and greet. The launch is one of the group’s key milestones to establishing footprint in the US market, followed by the opening of Plaza Premium Lounge in Dallas Fort Worth (DFW) international Airport in 2020. DFW Airport is among the busiest airports not only in the US but the world; it is also an internationally renowned transport hub with nonstop international and domestic services to almost 250 destinations.
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EVENTS
PLAZA PREMIUM GROUP JOURNEY @ ACI WAGA 2019
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his year’s ACI WAGA was held at AsiaWorld Expo in Hong Kong and Plaza Premium Group is delighted to meet with many industry friends in addition to forging relationships with new potential partners. Thanks to ACI – Brand Director Mei Mei Song was honoured to moderate a panel of like-minded airport specialists, including Muna Al-Ghanim of Abu Dhabi Airports, Chapman Fong of Airport Authority Hong Kong, Carlos Criado of Corporacion Quiport, Karen Ellis of San Antonio International Airport and Claire Donnellan of Sydney Airport, to delve into the subject matter of the “Customer Experience Revolution.” The discussion was fruitful and the group has reached a consensus that change is definitely taking flight with all airports being onboard. In addition to digitalisation and the ever-growing popularity of social media, airports must constantly listen and observe to ensure services and facilities are enhanced to meet with travellers’ expectations. Also importantly, every partner within the airport eco-system needs to nurture a culture that customer experience is embedded in every team member’s DNA – from top to bottom. Ultimately, airports and partners like Plaza Premium Group must go beyond to innovate ideas and stay ahead of the game. Plaza Premium Group has also staged an entertaining dinner at its Airport World Trade Centre Club (AWTCC) to gather airport and airline partners to enjoy a night full of laughter with award-winning Chinese cuisine prepared by the Group’s global culinary team.
Plaza Premium Group Executives with Frank Chan Fan from Transport and Housing Hong Kong, Angela Gittens and Patti Chau from ACI World, Lee Seow Hiang of Changi Airport and Sheikh Aimen bin Ahmed Al Hosni of Oman Airports
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Song Hoi-see giving a speech on stage
Plaza Premium Group Executives with C K Ng, Fred Lam and Vivian Cheung of Airport Authority Hong Kong
Plaza Premium Group team toasting with partners and VIPs at The Terrace, AWTCC
EVENTS
Mei Mei Song moderating a panel on “The Customer Experience Revolution� with leading airport representatives
Shane Wilkins from Plaza Premium Group with Andrew Walsh from Treasury Wine Estate
Song Hoi-see with Kun-yuh Sheu from Taipei International Airport, Hung-pin Sun and Hsiao-te Hsu from Taoyuan International Airport Corporation
Linda Song from Plaza Premium Group with Henry Borbolla and Matrice Ellis-Kirk from DFW International Airport, Kinney Chan from Kinney Chan and Associates and Masanao Tomozoe of Centrair
Eric Lau, General Manager Hong Kong of Plaza Premium Group with Theresa Fleidl from Munich Airport
Song Hoi-see with Tan Sri Bashir Ahmad Abdul Majid of GMR Airports India and Emmanuel Menanteau of Kansai Airports Japan
Linda Song and Jenny Zhang from Plaza Premium Group with Patti Chau from ACI and Joanne Cheung from SATS HK
Jonathan Song from Plaza Premium Group with Dennis Chant and Andrew Brodie from Sunshine Coast Airport Pty Ltd.
Mei Mei Song from Plaza Premium Group with Muna Al-Ghanim of Abu Dhabi Airports, Carlos Criado of Corporacion Quiport, Karen Ellis of San Antonio International Airport, Claire Donnellan of Sydney Airport and Chapman Fong of Airport Authority Hong Kong
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EVENTS
ITB CHINA ITB China, a travel exhibition exclusively focused on the Chinese markets brings together industry professionals from all over the world. During a sharing section at the event, our Regional General Manager and Business Development Director Jenny Zhang shared Plaza Premium Group’s evolution through the past 20 years to become the world leader in airport hospitality along with plans for future expansion in the China market.
Angela Li, Karen Cheung, Polly Wan, Song Hoi-see, Jenny Zhang, Arnold Hong and Maggie Leung from Plaza Premium Group
Shane Wilkins, Director of Culinary at Plaza Premium Group presenting at Global Food Service Summit Asia 2019 in Shanghai
Jonathan Song and Song Hoi-see speaking at PTE London
Song Hoi-see speaking at FAB 2019 in Dallas Fort Worth
PTE LONDON Jonathan Song, our Business Development Director discussed “Airport Hospitality: One Size Does Not Fit All” at this year’s Passenger Terminal Expo in London, echoing our Group’s mission in creating a seamless and holistic airport hospitality journey and ultimately making travel better for global travellers. Jonathan further delved into travel habits of different kinds of travellers such as the different needs of a business traveller, the importance of taking demographic into consideration in order to personalise airport experience. The Passenger Terminal Expo and Conference has firmly established itself as the most highly regarded airport conference in the world.
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GLOBAL FOOD SERVICE SUMMIT ASIA Plaza Premium Group’s Director of Culinary Shane Wilkins spoke about “The Future of Travellers and Airport Dining” at the Global Food Service Summit Asia 2019 in Shanghai. Shane not only emphasised the company’s global culinary team and glocal concept but also our initiative to meet and exceed travellers’ concerns regarding sustainability and innovation through our partnerships and collaboration with environmental friendly organisations.
FAB 2019 The Group’s Founder & CEO Song Hoi-see joined the annual Food and Beverage (FAB) 2019 Conference & Awards at Dallas Fort Worth International Airport to discuss about “Walking the Walk on Innovation in Airport Dining” in June. Together with industry leaders, Geoff Alexander, President of Wow Bao and Regynald G. Washington, President, Paradies Lagardere Dining Division, Song shared our visions of food and beverage innovation. Song emphasised the importance of going glocal, curating food and beverage offerings, mindful eating and sustainable travel and the importance of establishing partnerships when serving international travellers from around the world.
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World’s Best Independent Airport Lounge for Four Years in a Row
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EXPERIENCE
Plaza Premium Lounge, Playroom
Allways, Meet & Greet service 1
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Plaza Premium First Hong Kong’s kid’s à la carte dining Comfortable environment and seating for children to relax
FROM OUR FAMILY TO YOURS AT PLAZA PREMIUM GROUP, WE TREAT OUR FELLOW TRAVELLERS LIKE FAMILY. OUR PASSIONATE TEAMS SHARE HOW THEY CREATE ENJOYABLE AIRPORT EXPERIENCES.
1. “Our Plaza Premium Lounge locations at London Heathrow are the perfect retreats from the bustling airport terminals. Grab a comfy seat, enjoy the reading materials, enjoy a delicious feast, and leave entertaining the kids to us.” Amin Amin, General Manager, London
3. “Our team is very flexible with family travellers. So come in, grab a high-chair, settle your kids, and let our experienced chefs whip up yummy treats for them, because at Plaza Premium Lounge Brisbane, we aim to create memorable stays.” - Cherry Wang, Lounge Manager, Plaza Premium Lounge Brisbane
2. “Allways Meet and Greet brings a human touch to the airport experience. It’s natural to be worried when one’s children or elderly parents are travelling alone, but our team strives to create a secure, seamless airport service to look after your loved ones until you receive that “I’m home” phone call.” - Mohan Limbu, Regional General Manager, India
4. “At Plaza Premium First, we have all your needs covered. Our little guests get a first-class experience with a kid-friendly à la carte menu with special mocktails, cutlery, colouring tools, baby changing rooms, and family-friendly staff.” Anil Gurung, Duty Manager, Plaza Premium First Hong Kong
ALLWAYS DELIVERING A SEAMLESS TARMAC-TO-CURB EXPERIENCE
EXPERIENCE
Catering to the growing demand for meet and greet services, Plaza Premium Group has launched its own independently branded meet and greet services in a number of major airports around the world. Allways has been designed to create a seamless airport experience that allows guests to enjoy a smooth journey. While service styles differ depending on what package you opt for, all include pick-ups from the arrival gate, buggies, fasttrack immigration and porter service as necessary. Passengers using the arrival service will also benefit from assistance with clearing customs and a limo transfer, while those departing will get curbside greeting and baggage handling, and fast-tracked security clearance. Departing and transiting travellers will also have access to Plaza Premium Lounge, and escort to their gate when it’s time to board. Allways meet and greet services take the hassle out of the airport experience with an in-depth knowledge of airport
hospitality solutions at over 160 locations in 44 international airports. With insider knowledge of different airport setups, restrictions, cultures and rules, all you have to do is sit back and enjoy the ride. What sets Allways apart from other service providers is their commitment to technology and flexibility. An all-new, easy-tonavigate website makes B2B and B2C bookings very easy, while online bookings mean travellers can make arrangements while on the go. Allways also uses app-based tracking and a proprietary dispatch system to ensure that everything is done in real time, from confirmation and reminder emails to sending out members of the dedicated meet and greet team that are trained in multiple languages. To make the experience even better, Allways team greets guests with personalised signs and Wi-Fi access, so you’re connected as soon as you make contact with your representative.
Airport Lounge Complimentary access to Plaza Premium Lounge; relax before your flight.
Meet & Greet Greeting with welcome placard at arrival gate or passenger drop-off zone.
Buggy Buggy transfer and escort to boarding gate.
Fast Track Walk you through dedicated immigration fast track channel and security check.
Personal Escort Escort through arrival/ transit/ departure journey.
Porter Service Provide porter service with baggage handling and check-in assistance.
Limousine Transfer Arrange limousine or taxi transfer from airport to final destination, or point of origin to airport.
VIP Room Complimentary lounge use package in a private VIP Room.
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W H AT ’ S U P # P P G FA M I LY
PLAZA PREMIUM GROUP CELEBRATIONS & HAPPENINGS FROM AROUND THE WORLD
ROME Sommelier Davide Baldi shared his vast knowledge of wine with the team at Plaza Premium Lounge Rome to ensure that the whole team is always able to recommend wines that best suit guests’ preferences.
Davide Baldi, Purchasing Supervisor and Sommelier at Plaza Premium Lounge Rome
Wine training with team at Plaza Premium Lounge Rome
Song Hoi-see with Plaza Premium Group Malaysia team at Back to School annual dinner
KUALA LUMPUR The Malaysian Plaza Premium Group team celebrated the Back to School 2019 annual dinner event with the Group’s Founder & CEO, Song Hoi-see. A number of the Group’s employees were recognised during the evening, amongst them Nurul Huda Binti Omar, Senior Chef de Partie from KLIA2, who was honoured with the Longest Serving Employee award for her 19 years of service.
NEW DELHI Over in India, Plaza Premium Lounge and Allways teams joined forces to participate in New Delhi’s “Skylympics – Airport Run 2k19.” Monika Ahlawat (GSO – Allways) and Rujcksana Khan (GRE – Allways) performed spectacularly and placed 2nd and 4th runners up in the 7km Race (Female Category).
Plaza Premium Lounge and Allways team in India at New Delhi’s “Skylimpics – Airport Run 2k19” 20
W H AT ’ S U P # P P G FA M I LY
Plaza Premium Lounge Rome team helping out at launch event of “Rome and the best of Lazio 2020”
ROME Gambero Rosso, one of the leading Italian Food and Wine magazines celebrated the launch of its 30th edition of the guide “Rome and the best of Lazio 2020” at Plaza Premium Lounge Rome on 27th June 2019. The publication has grown in tandem with the food and wine culture of the city and the region. Together with our teams, we were delighted to share our passion for hospitality, food and beverage with our partners that joined the event.
ABU DHABI Taking part in local traditions, the team at Plaza Premium Lounge Abu Dhabi hosted an Iftar dinner across all Plaza Premium Group locations in the Middle East to thank the Group’s airline partners for their support. Attendees included British Airways, KLM Royal Dutch Airlines, and Turkmenistan Airlines.
MELBOURNE In Australia, the Staff Shake ‘n Bake is a monthly employee engagement initiative at Plaza Premium Lounge Melbourne where colleagues are encouraged to connect and improve their knowledge of the hospitality industry. The lounge also celebrated Mother’s Day with speciallybaked cupcakes.
Plaza Premium Lounge Melbourne celebrating Mother’s Day with freshly-baked cupcakes
Plaza Premium Lounge Abu Dhabi hosted Iftar dinner
TAIPEI Staff training is at the heart of Plaza Premium Group’s great service, and in Taiwan, the annual staff training day focused on bettering staff knowledge of food and beverage services. Staff went on a one-day visit to a winery and experienced the hospitality of a renowned five-star hotel.
Plaza Premium Lounge Taipei annual staff training day 21
Alexandra Andreeva, Helsinki
Yeung Kwan Hung (Jacky), Hong Kong
Carlos Henrique Endres Sander, Sydney
Joanne Lee Yee Lin, Kuala Lumpur
Elvira Fuggi, Rome
PLAZA PREMIUM GROUP CELEBRATES #MYAIRPORTMOMENT
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Plaza Premium First Hong Kong
HONG KONG To mark the launch of an exclusive membership by BMW in Hong Kong, Plaza Premium Group have joined forces to give valued BMW car owners two complimentary access vouchers to Plaza Premium First to enjoy first class service, food and drinks for up to two travel companions. Any additional two travel companions can enjoy 30% discount on their visits. Card members are entitled to a continuous 30% discount on all future entries. New SupremeGold account holders at Bank of East Asia with an additional deposit of HK$1,000,000 will receive two complimentary passes to Plaza Premium First.
MALAYSIA Plaza Premium Lounge Malaysia is celebrating the 50th anniversary of the partnership between Hap Sang Star and Mercedes-Benz with a commemorative membership card that gives holders premium airport services in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Kuching. Guests can also enjoy up to three complimentary lounge visits each year by purchasing a Mercedes-Benz Card at Hap Seng Star nationwide; this offer is valid until 29 February 2020.
Malaysian owners of Huawei Premium phones will benefit from an exclusive partnership between Plaza Premium Group and the Chinese phone giant. Guests using the Huawei VIP application on their P20, P30 or Mate 20 phones will get five complimentary visits to any Plaza Premium Lounge in Malaysia until March 2020.
In a show of appreciation for property buyers and members of the GL Friends loyalty programme, Malaysia’s top property developer, Gamuda Land, has partnered with Plaza Premium Lounge to offer customers exclusive airport lounge visits in Malaysia. The special offer is only available through the Gamuda Friends App, and allows up to three visits each year through 31 July 2020. THE LOGOTYPE RED / BLACK LOGOTYPE
TAIWAN In a new partnership, Tigerair Taiwan is offering commercially important passengers access to all Plaza Premium Lounge locations at TaiwanTaoyuan International Airport Terminal One.
CMYK colour
Pantone colour
RGB colour
M95 Y100
Pantone 485C
R227 G34 B25
K100
Pantone Process Black C
R35 G31 B32
Gamuda Land Corporate Identity Guidelines
Plaza Premium Lounge Kuala Lumpur, lounge area
A new summer campaign in collaboration with Skyscanner gives travellers a 20% discount at Plaza Premium Lounge locations in Taipei airport. Skyscanner launched the promotion through their social media channels and will create a special video to promote the offer.
ABU DHABI To uplift airport experience for airport staff, Plaza Premium Lounge is offering Abu Dhabi Airport Authority Community (ADAC) including Etihad and DFS staff a 50% discount for 3 and 6-hour lounge use until 31 October 2019.
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PLAZA PREMIUM GROUP NETWORK
GREATER CHINA Hong Kong, Macau, Beijing, Guangzhou, Shanghai, Taipei AUSTRALIA Brisbane, Melbourne, Sydney BRAZIL Rio De Janeiro CAMBODIA Phnom Penh, Siem Reap, Sihanoukvile CANADA Edmonton, Toronto, Vancouver, Winnipeg FINLAND Helsinki INDIA Ahmebadad, Hyderabad, New Delhi INDONESIA Jakarta ITALY Rome MALAYSIA Kota Kinabalu, Kuala Lumpur, Kuching, Langkawi, Penang MALDIVES Malé OMAN Muscat, Salalah PHILIPPINES Cebu, Manila SAUDI ARABIA Dammam, Riyadh SINGAPORE THAILAND Bangkok UNITED ARAB EMIRATES Abu Dhabi, Dubai UNITED KINGDOM London Heathrow UNITED STATES Dallas Fort Worth, Denver, New York, John F. Kennedy