plazapremiumgroup.com
Plaza Premium Group
SUMMER/AUTUMN 2017
feature story
Skytrax Award 2017 Our Second Year
view from the top
Transit Tales
with Andrew Lee
what’s new
Flight Club Grab ‘n’ Go @HKG New Lounge Wins @FCO & SIN Arrivals Lounge @LHR T3
Feature Story
BEST IN CLASS
Sweeping four spots out of ten in Skytrax’s list of World’s Best Independent Airport Lounges 2017, Plaza Premium Lounge extends its winning streak in airport hospitality. Edward Plaisted, CEO of Skytrax (2nd from right) presented the award to Song Hoi-see, our Founder and CEO (3rd from left)
It was the second year running we were honoured as the World’s Best Independent Airport Lounge
T
here was more than one reason for us to celebrate at this year’s Paris Air Show in June, where the prestigious landmark World Airline Awards were given out. Dominating the global league, four out of the global top ten independent airport lounges belong to Plaza Premium Lounge. And to top it off, it was the second year running we were honoured as the World’s Best Independent Airport Lounge. The largest annual global airline customer satisfaction survey, Skytrax saw over 19.87 million entries into its survey this year — and our London Heathrow Terminal 2 departures lounge must have made a strong impression on
2
PLAZA PREMIUM GROUP FOCUS
these travellers winning the top honours again as the World’s Best Independent Airport Lounge. Known to be the most authoritative and independent award in the industry, Skytrax also named our Hong Kong lounge amongst the world’s top three, with Vancouver and Brisbane taking other prime positions on the global league. Across 150 locations in 36 airports, we are a traveller’s oasis offering warm, hospitable services, quality cuisine and an inimitable hosting style that is known the world over. Let’s take a closer look at our four shining star lounges and explore how they are living up to the reputation of a Plaza Premium Lounge.
WORLD’S BEST INDEPENDENT AIRPORT LOUNGES
2017 BY SKYTRAX
1
Plaza Premium Lounge T2 LHR 2
3
Centurion Lounge
LGA
Plaza Premium Lounge HKG 4 5 6
7
Centurion Lounge SATS Premier Aspire by Swissport
DFW T1 SIN T3 LHR
Plaza Premium Lounge YVR 8 9
10
dnata Lounge Centurion Lounge
T1 SIN LAS
Plaza Premium Lounge BNE
TWICE AS GOOD London Heathrow Airport Terminal 2
#1 on Skytrax’s World Best
Independent Airport Lounges 2017 Plaza Premium Lounge at London Heathrow Terminal 2 flies the British Union Jack flag high — a ceiling centerpiece featuring the unmistakable British icon is the calling card of this award-winning lounge with unparalleled touches of comfort. Imbuing the travelling experience with ease and sophistication, the lounge is our first opening in Europe. Its sleek interiors and contemporary finishes are a testament to the art of travelling well. Private resting suites, stylish shower rooms and even a Wellness Spa which provides manicure and massage services offer a respite and tranquility in the airport. Travellers can request spa treatments in the massage rooms where they can be converted to day rooms for sleeping as well. The over 8,000 square-foot lounge is best known for its shower suites and its generous array of amenities including combs and toothbrushes. Not forgetting Executive Chef’s Chicken Tikka Masala which is
the lounge’s signature and the most complimented dish. To top off the travelling experience, charging outlets and high-speed Wi-Fi make this the
perfect place to regain productivity ahead of a flight.
EAST MEETS WEST Hong Kong International Airport
#3 on Skytrax’s World Best
Independent Airport Lounges 2017 Designed by leading home-grown designer Kinney Chan, both East Hall (near gate 1) and West Hall (near gate 40) of Plaza Premium Lounge in Hong Kong International Airport (HKIA) offer brilliant facilities that put the traveller’s comfort first. These include shower facilities, charging outlets and comfortable seating to accommodate every traveller’s need. The one near gate 40 has a panoramic view looking over the airport apron and is a great spot to observe the efficiencies of modern aviation up close. Apart from the international cuisines and pastries, Plaza Premium Lounge’s Hong Kongstyle fish ball noodle soup also has a reputation among frequent flyers — this signature dish is a must-try. Pairing with our delicious homemade XO sauce is the perfect match for our discerning connoisseurs. An overwhelming demand for this iconic dish is indeed the reason why the lounge has expanded to the premise near gate 1.
SUMMER/AUTUMN 2017 3
Feature Story
TASTE LIBRARY Vancouver International Airport
#7 on Skytrax’s World Best
Independent Airport Lounges 2017 Amongst the Plaza Premium Lounge locations in Vancouver, this one in domestic departures being nicknamed by many travellers as ‘Chanel Lounge’ is a two-storey facility reflecting the city’s mosaic of cultures in its variety of food. Diversity leads at Plaza Premium Lounge in Vancouver where international culinary flavours of Americas, Asia and even Greece are well represented. The lounge prides itself in its extensive menu which include grilled Chicken Souvlaki, a Greek recipe, Korean BBQ ribs and Indian curry with basmati rice. More familiar options like Panini sandwiches are also available. WIth two separate dining areas, travellers get a first glance at the lounge’s culinary range at the entrance, where a chiller presents sweet delights. A VIP room that can host up to 17 guests is also available in our international departures lounge -- just in case you need space to collaborate before the flight.
NATURAL WONDER International Depatures, Brisbane Airport
#10 on Skytrax’s World Best
Independent Airport Lounges 2017 Australia’s great outdoors are reflected in the decor and architecture of our Plaza Premium Lounge in Brisbane Airport. Designed by Australian designer Mitchel Squires, rustic elements with modern structures feature along the 4,500 square-foot lounge, located on level 4 between departure gates 81 and 82. The spectacularly cut bar is made from Victorian ash wood, while the floor is Italian marble. By the reception, the designer also included a feature wall inspired by Australia’s unique water, sand and mineral landscapes, utilising 3D tiles to bring natural elements into the contemporary design. The Plaza Premium signature honeycomb seating offers privacy while natural light streams through soaring windows against the backdrop of the runway. The lounge even offers barista-made coffee, livecooking hot meals and a salad bar. We also manage Wellness Spa next door, which provides therapeutic massages and treatment to relieve travel fatigue and stress.
4
PLAZA PREMIUM GROUP FOCUS
Side Story
Side Story:
WHAT MAKES A SKYTRAX WINNER?
VISION
DESIGN FOR COMFORT
CUISINE EXCELLENCE
Founder and CEO Song Hoi-see has had the vision of the world’s best airport lounge for two decades — when he first founded this lounge network in Hong Kong in 1998. His idea was simple but effective: to serve travellers with comfort, convenience, value, love and care.
The work of our Lounge Design Team is centered on creating the most comfortable setting for those in-transit and away from home. Whether it is developing a peaceful sanctuary for relaxation or providing the business efficiency of Wi-Fi access, charging outlets, and workstations, the team looks into every detail: carpets, artwork and soft furnishings, to reflect a thoughtful comfort for our travellers.
Recognising that food is an integral component of creating comfortable and relaxing travel, Plaza Premium Lounge has put extraordinary focus on creating the best standards in airport food. Each lounge delivers both hot and cold food options that not only reflect local favourites but also provide for the international palate. Whether you are about to board or around for a longer transit time, Plaza Premium Lounge will serve up dishes to keep you satisfied.
SEAMLESS SERVICE
GLOBAL NETWORK
Every Guest Service Officer at our Plaza Premium Lounge locations undergoes more than 130 hours of rigorous training to ensure that every traveller gets the best from us. Well-equipped to cover off all travel scenarios, our officers help travellers with check-in, flight information and updating in-lounge personalisation such as dietary choices.
With an extensive reach across global airports, Plaza Premium Lounge offers every traveller, regardless of their travel class or airline, a corner of the world to find sanctuary and respite. Our Development Team works continually to extend this network to new locations and new airports so that you will be well hosted wherever you go.
SUMMER/AUTUMN 2017 5
TRANSIT TALES
Travellers are spending more time at airports — and comfort-on-demand by Plaza Premium Group is making transit stops, no matter how long, a breeze. Andrew Lee is instrumental in growing Aerotel into the first global chain of airport transit hotel
O
ver the last 10 years, more travellers have taken to the skies — there was a year over year growth of over 700 new routes and a record of more than 3.7 billion air passengers in 2016 according to IATA research. This has given rise to more demands from the travellers in transit. Plaza Premium Group (PPG) has tapped on this trend to create comfort-ondemand; solutions for travellers to arrive at their destination well-rested and recharged. “Whether they are travelling for business or leisure, no one likes arriving jet-lagged, exhausted and unplugged,” says Andrew Lee, Regional General Manager (Macau and Australia) and Champion of Aerotel, the airport transit hotel pillar of PPG. “Good rest is rare.” On the back of emerging new travel routes and longer layover times, as well as longer time spent at immigration and custom checks, Andrew shared that there is a demand for quality rest while travelling. “For example, travellers to and from Australia via the ‘Kangeroo’ route with multiple flight connections and layovers that elongate the travel time are better off creating a relaxing experience from the beginning of the journey, rather than when you arrived at the destination.” Rest is a true luxury and rare while on the go. Business travellers are expected to disembark and head
6
PLAZA PREMIUM GROUP FOCUS
Aerotel Singapore
straight into meetings or productive work. “Even travelling on business class doesn’t offer high quality rest,” Andrew pointed out. “There is limited space and no sound-proofing with a lot of white noise.” Offering a holistic approach to refresh and recharge the mind and body together is one of Aerotel’s defining points. PPG’s Aerotel is a new transit hotel concept that aims to provide travellers with a ‘better way’ to arrive at their destination. “When many travellers are transiting at different airports nowadays, they are choosing to fly at odd times or through multi-stops because it might be more affordable,”
he continues, “and there are now more opportunities in the journey than ever when travellers want to recharge.” By “recharge”, PPG also takes it to mean the mental states of mind of most travellers. Transiting for a few hours in an airport can whittle down the nerves and Aerotel provides comfortable haven for those who need a few hours of privacy and rest. Aerotel is specially designed by travellers for travellers, it ensures that our guests and their mobile devices get fully recharged on-the-go and be ready anytime. This is not a simple — or easily achieved
— proposition. Aerotel takes care of every detail to ensure that they deliver on this promise, including making sure that common traveller’s concerns like having the right power plug or being hungry at odd hours are well addressed. The power plug in every Aerotel room is universal, with direct USB ports, so as Andrew explains, “You don’t even have to pull out your device charger from your baggage.”
centres are also available at selected locations. A choice of pillows — hard and soft — an extra wide bed and complimentary Wi-Fi in all Aerotel locations ensure that you are guaranteed the level of outstanding service. As travellers tend to stay in the airport for varying times, Aerotel allows booking flexibility and has different packages which suit their needs — travellers can book rooms in hour blocks and up, and then in increments of a one-hour block
shown us that there is a market airport transit accommodation that people are willing to pay for.”
FUTURE SIGHTS Aerotel is currently PPG’s second largest business unit, after lounges, and keeps its room inventory small — with about 20 to 80 rooms only. But the turnover is maximised and each room is used two to three times a day. “It is not unusal our rooms can go through four turns a day,” Andrew remarks.
An Airport Transit Hotel designed by travellers for travellers BEGINNING WITH INNOVATION Officially established in 2016, Aerotel now has three locations in the world’s airports — Singapore, Abu Dhabi and Rio de Janeiro. London will soon to be coming online at the end of the year. When it comes to transit hotels, there is no global brand built for airport and air travellers till this very moment. And it is the Group’s ambition to build the first chain transit hotel around the world specialised in creating sleeping and resting experiences for weary travellers. PPG has used its track record as a global leader in operating and managing independent airport lounges and transit hotels to create a truly innovative and fresh experience. This one-of-a-kind hotel concept is unlike traditional hotels and is designed to specially cater to travellers who need to spend a considerable amount of time at the airport. Beyond the comforts of a good bed and cozy private room, Aerotel offers a myriad of other relaxation facilities from a library lounge to powerful hot showers with full amenities. Outdoor swimming pool and fitness
— making it as suitable for those who has a long layover as it would be for them with an early flight. The minimum booking hours are also localised to the airport — for Singapore, it’s a minimum of six hours while in Rio de Janeiro it’s three. “This reflects the travel patterns and the average layover times the airport actually has,” says Andrew. “In developing our Aerotel product, not only we have looked at best practices from leading hotels and sleeping solutions worldwide, but also the requests of travellers; we have carefully studied each location strategically to ensure that our product is a cut above the rest.” Always built within major international airport hubs, Aerotel is ‘strategically located’. “They are widespread enough to have global reach and influence, yet small enough to be collaborative and responsive in the approach we take toward managing our hotel assets.” he says. Investing for more than USD$5 million per property on construction, infrastructure and technology, Aerotel has a long list of future openings including prime sites in Kuala Lumpur and Muscat. “Our experience in managing and operating airport lounges on a global scale has
And there is room for the brand to grow too. “We set our sights on being synonymous with airport transit hotels. We want to grow into the ‘nap market’ as well”, says Andrew. “Our key focus will be to strategically grow our portfolio of Aerotel products and locations globally. We are also looking at growing our subsidiary Aerotel brands: Sleep Solutions by Aerotel, Napping Lounges, Resting and Shower suites.” With other key openings in 2017/18 including Muscat of Oman, Kuala Lumpur of Malaysia and Hyperabad of India, Andrew also suggests there are three to six potential properties upcoming on the cards. “Every time we open a new Aerotel location”, he says, “we consider how we can develop key relationships with airport authorities to operate an Aerotel hotel whether that is a management agreement, joint venture or self-operated opportunity. We then develop a strategic plan that leverages the designated geographic area, with specific time goals and productive contacts. All of which leads to a property that shows off our brand value proposition.” This comes as no surprise that Aerotel has been growing rapidly across airports internationally. www.myaerotel.com
SUMMER/AUTUMN 2017 7
Global Footprint
WHAT’S NEW? Latest update from Plaza Premium Group NEW FLIGHT CLUB Grab ‘n’ Go
On-the-go travellers know that healthy eating can sometimes be unattainable during air travel. A new dining concept from Plaza Premium Lounge aims to address that. With Flight Club and Flight Club Grab ‘n’ Go, a holistic, healthy meal is just an order away. Flight Club is inspired by herbs and seeds and its menu reflects a variety of quick and healthy food choices along with a selection of cold-pressed juices for travellers looking to refresh and
recharge. Already in operation in KL International Airport, London Heathrow Airport Terminal 4, Flight Club will arrive at Winnipeg Richardson International Airport in Canada later this year. Flight Club Grab ‘n’ Go is the speed version — with ready-packed quick-bites for travellers in a rush. Playfully served in takeaway packaging for convenience and fast purchase, it gives passengers the option of “eat in, eat out or eat up (in the air)”. The Western menu features
LOUNGE EXPANSION A new Plaza Premium Lounge East Hall opens at Hong Kong International Airport as part of Plaza Premium Lounge expansions in Hong Kong. The new East Hall will feature self check-in kiosks — the first of its kind in the airport, providing a seamless experience for travellers. With facilities to accommodate over 200 guests, the new lounge is expected to be a hotspot for travellers. Conveniently located next to the existing Plaza Premium Lounge East Hall near Gate 1 and only 5 minutes from the security checks, the lounge operates 24 hours daily. Close to 7,500 square-foot, this new spacious lounge is devoted to comfort, with food and facilities offering travellers an elevated lounge experience. It
8
PLAZA PREMIUM GROUP FOCUS
includes brilliant airport facilities for guests encompassing comfortable seating, shower, dining area, Wi-Fi and TV channels.
the same holistic, healthy approach as Flight Club with a large selection of signature cold-pressed juices, creatively named: Go with the Flow, The C-Booster, Charge Me Up, Happy Tum-Tum, Timeless and My Lullaby. First opened in July 2016 at KL International Airport, it also soft-opened at Arrivals Hall B of Hong Kong International Airport in late August 2017. w w w.airpor t- dining.com
NEW LOUNGE WIN - ROME There are two new lounge wins in the last quarter. First, we are pleased to announce our network is expanding to Italy this year. Aeroporti di Roma has recently awarded us a contract to develop and operate a brand new Plaza Premium Lounge for Leonardo da Vinci airport (Fiumicino Airport) in Rome for the next five years. We will design and build an approximately 1,100 square-metre Plaza Premium Lounge on the upper level in the Italian Food Street at Area E, Extraschengen Departures, in Terminal 3 of Fiumicino Airport with a tentative plan to open to the public in the last quarter of 2017.
Rome
*Design concept for reference only
NEW LOUNGE WIN - SINGAPORE Secondly, we are awarded a lounge contract in partnership with SATS Ltd. by Singapore Changi Airport. Together with our partner, we will design, build, operate and manage a brand new lounge named Blossom – SATS & Plaza Premium Lounge as the only independent airport lounge in the new Terminal 4 of Changi Airport in Singapore for the next six years. Located at Level 2M within the transit area, the lounge will take up a space of approximately 1,100 square metres with about 280 seats and offer around-the-clock lounge services to our guest travellers.
Singapore
*Design concept for reference only
SUMMER/AUTUMN 2017 9
Global Footprint
THE GREEN MARKET At Kuala Lumpur, we are now offering a multi-cultural culinary adventure for healthy travellers. Made-to-order Japanese and Korean menus are now available at KL International Airport in The Green Market. Serving wholesome meals using the freshest of ingredients and healthy cooking methods, The Green Market is a refreshing alternative. Guests can order up an array of dishes from the open kitchen from Dakgogi Kimchi Ramyeon and Bibimbap to Bento sets and Teppanyaki, all cooked on order. The Green Market is open from 5am to 1am daily and is located at Public Concourse, departure level in Terminal klia2.
Kuala Lumpur
WELLNESS SPA - NEW OFFERS New to its service menu at Wellness Spa are its manicure and pedicure treatments. The sessions only last 60 minutes and includes soaking of the feet and hands, cuticle grooming, clipping and shaping the nails. Wellness Spa at KL International Airport and Terminal klia2 continues to help travellers relax and unwind before boarding. Wellness Spa is designed to offer a slice of relaxation for every traveller — whether you need a foot massage to relieve fatigue or to have a refreshing shower.
NEW PARTNERS IN MALAYSIA Teaming up with Maybank, debit, credit and Amex card holders can now enjoy discounted lounge use and selected massage services at Wellness Spa in KL International Airport and Terminal klia2. Philippines Airlines commenced their partnership with us in June 2017 and their invited passengers can now have access to Plaza Premium Lounge.
NEW PARTNERS IN TAIWAN Xiamen Airlines
Taipei
is now our partner — the first mainland Chinese carrier using our service in Taipei. The carrier runs over 33 flights from the city weekly and their CIP passengers can now enjoy the services of Plaza Premium Lounge in Taipei. Yuanta Bank chooses Plaza Premium Lounge — its members of over six different card types can now enjoy Plaza Premium Lounge services around the world.
SUMMER DELIGHTS Taiwan’s iconic beef noodle soup landed Plaza Premium Lounge in Taipei at Zones A and A1 of Terminal 2 this summer. Serving about 500 bowls of this famous broth a day, we see an extraordinary response from our guest travellers. With this excitment, we are now planning to include more gourmet Taiwanese cuisine in all of our four Plaza Premium Lounge locations in Taipei.
10
PLAZA PREMIUM GROUP FOCUS
NEW ARRIVALS LOUNGE
TEAM UP WITH HEATHROW Another new Plaza Premium Lounge has arrived at London Heathrow Airport! Our arrivals lounge at Terminal 3 opened to the public in July 2017. The lounge has a seating capacity of 28, and features a wide spread of food and beverages, a variety of international newspapers and magazines, satellite television channels, unlimited high-speed Wi-Fi and an efficient pressing service are also available.
We collaborated with London Heathrow Airport on their SME Grants Programme to connect SMEs with markets in the global destinations and help spread British business around the world. 20 winners will receive a grant of ÂŁ2000 each to fund travel originated from London Heathrow with attendance on global trade missions or at trade shows. This is a partnership with Exporting is GREAT as the programme is helping with the priorities of the Department for International Trade. Winners will also be granted lounge access from the Terminal which they are flying from.
Amin Amin, General Manager, Operations, United Kingdom (1st from right) at the presentation event
LOUNGE NEW LOOK This newly renovated lounge in Toronto Pearson International Airport is located across from Gate E77 and offers a bright and airy feel with its open ceilings and glass walls overlooking the gates below. Now able to accommodate over 110 guests, this 2,600 square-foot lounge provides international cuisines, grilled panini sandwiches and quesadillas, live cooking station, international magazines, Wi-Fi, TV channels and seatings with sleek and modern touches.
HONG KONG AIRLINES Vancouver International Airport gets to be a really busy place, especially with Hong Kong Airlines launching 30 June 2017 with daily flights to Hong Kong. Further to our Taipei lounge, Hong Kong Airlines has once again chosen to partner with us in Canada and their CIP passengers can now use Plaza Premium Lounge as their haven away from the busy crowds.
Vancouver
Toronto
Our new favourite feature is the shower facilities with all the necessities, perfect for layovers and before a long flight.
SUMMER/AUTUMN 2017 11
Global Footprint
CONNECT AND REWARD AIR TRAVELLERS OF ALL CLASSES PPG is introducing a unique loyalty programme called “Arrture”. It combines the convenience of points collection with the benefit of instantly transferable rewards. Guests will be able to redeem points to buy duty free goods, or even give airport lounge access to another person. Arrture is a global airport travel rewards loyalty programme that brings together today’s global air travllers and global air travel service providers and retailers onto a single platform. Through the Arrture platform, our business alliance partners can expand their domestic presence into the international touchpoints and engage with our global air travel members via Arrture’s omni-channel services. Incentivize and build repeat engagements with Arrture members to build brand awareness, brand affinity, and revenue for your business. Arrture is the one stop, open platform, omni-channel ecosystem for businesses targeting the global air travellers regardless of airline, airport, class of travel, origin, or destination. With the tools built into the platform, Arrture partners can glean valuable and comprehensive customer insights and trends to drive growth for their business. This is the most flexible and convenient way for people to enjoy the benefits. Arrture Alliance is an alliance of Arrture’s business partners from around the world, primarily focusing around the airport ecosystem and mainly providing various products and services targeted at the global air travellers.
Global Passport to Airport Privileges Arrture, alongside our service partners, provides a global passport to unique, exclusive, valued privileges for air travellers from around the world regardless of travel class, airline, or airport.
Leverage on Existing Base Tapping into the existing tremendous client base of frequent air travellers from our pioneer partner Plaza Premium Lounge.
12
PLAZA PREMIUM GROUP FOCUS
Global Partnerships Arrture provides products and services fulfilled by our business partners around the world to our members.
Targeted Marketing Establish direct and engaging relationships; deliver tailored and relevant marketing to our members. “The right offer to the right member at the right time.”
Location Triggered Additional location triggered promotional features will eventually be made available to Arrture Partners.
CSR
GROOMING FOR FUTURE LEADERS Educational collaboration with The New York Times Aiming to develop a meaningful CSR programme (the Programme), PPG has been working with The New York Times (NYT) in a ground-breaking effort to collaboratively provide English and analytical skillsets in developing countries. The Programme was established in 2016 in keeping with our Group’s commitment to education and grooming the leaders of our next generation. The Programme is designed to provide world-class English learning materials with case studies and train tertiary students in analytical thinking, as well as promote reading and foster ideas through learning. The Programme’s objective at large is to groom our future leaders and encourage their better understanding of global issues. Collaborating with ten universities in India, Thailand and Cambodia for a full year, our Group co-developed the scope
of the CSR Education programme with NYT and worked to deliver this online. The Programme was well-supported with significant contributions from our corporate communications, marketing, education, learning and development, design teams of both parties across Hong Kong, Malaysia, Singapore and India. Together, we developed various online and offline information packs as well as messaging instruments to creative awareness and encourage participation.
in Bangkok in June 2017 for executing this CSR initiative in selected developing countries. In giving back to the society, we hope to create a positive impact on people who can in turn collectively contribute to the betterment of their communities in the future.
Over 25,000 sessions of visits were seen within the first eight months on the online platform and from one Thai institution, an encouraging 20,000 pageviews could be reached a day. The immediate and apparent positive impact from the programme has been a strong motivator for future efforts and we have already been planning a series of oncampus workshops on innovation and entrepreneurship to bring extra value to participating students. In recognition of this exemplary CSR efforts, we are conferred Asia Responsible Entrepreneurship Award 2017 Song Hoi-see, our Founder and CEO (2nd from left) and Helena Phua, Executive Vice President, Asia Pacific of The New York Times (2nd from right) jointly received the award in Bangkok earlier this year
SUMMER/AUTUMN 2017 13
CSR
CSR PROGRAMMES ACROSS THE PPG NETWORK Raising Funds for Great Cause Joining up with Oxfam Hong
to alleviate poverty, improve the
Kong to support their smallholder
livelihood among smallholder
farmers, PPG raised a five-figure
farmers through the Smallholder
sum through activities such
Farmers Development Fund.
as individual and corporate
The programme also teaches
donations, as well as purchase
environmentally friendly farm
of rice at The Oxfam Rice Event
practices and modern agricultural
in May 2017, which is its 21
techniques to achieve higher
anniversary of helping the needy.
yields.
st
Oxfam Hong Kong raises funds
Blood Drive in Hong Kong THe Hong Kong Red Cross Blood Transfusion Service came to our Group in Hong Kong operations this June and over 60 colleagues participated in blood donation. The mobile team collected over 10,000 litres of blood which will be used to save at least 108 lives and mitigate the shortage of blood inventories at Hong Kong Red Cross.
Yuk Tong Cheung, Council member of Oxfam Hong Kong (right) presented the accolade to Edward Cheng, Senior Manager, Corporate Communications of our Group
In Good Sights Our Toronto team pulled a 60-tonne FedEx 757 Cargo Plane across a 20-foot course of the Toronto Airport tarmac to raise funds for Orbis in May 2017. Winning the 3rd spot of Top Fundraising Corporate Teams, the real beneficiaries are the 92 developing countries which Orbis, the world’s only flying eye hospital, works in to save vision and create vision health.
14
PLAZA PREMIUM GROUP FOCUS
Our Toronto team participated in the Orbis Plane Pull For Sight Charity Event
Awards
TOP OF OUR GAME Awards and recognitions roundup Homestyle Excellence in Bangalore
Amongst The Top
Safety Champions at HKIA
“A home away from home” is the driving force for excellence at Plaza Premium Lounge in Bangalore at Kempegowda International Airport. Honoured for the commitment to providing quality services to all its guests, Plaza Premium Lounge team in Bangalore bagged the trophy for the best ‘Outperforming Terminal Services’ at the 4th BIAL Pinnacle Awards this year.
Organised by the South China Morning Post, the Enterprising Hong Kong Brand Awards honour and celebrate the outstanding achievements of Hong Kong’s most promising enterprises in their respective industries. This year, Plaza Premium Group is chosen by the judging panel as one of the seven finalists of the Best Hong Kong Travel & Hospitality Brand alongside other airlines, entertainment and culinary heavyweights! This accolade will encourage us to continue building a household name from Hong Kong across the globe!
For the third year running, Plaza Premium Lounge in Hong Kong has been awarded in the Airport Safety Recognition scheme, presented by Hong Kong International Airport. Three of our team members had gone the extra mile for guests and were given special recognition at the presentation ceremony for the 2016/2017 Airport Safety Recognition Award. The award recognises individuals and organisations which have made exemplary contributions towards enhancing safety at HKIA.
The award was attended by renowned dignitaries from the airport authority and key stakeholders of the aviation industry.
Vancouver Star Award 2017
TaoYuan’s Safety Week
In recognition of the exceptional service, thoughfulness and care to help passengers at Vancouver International Airport, three of our team members were awarded the YVR Star Award this year from airport’s CEO Craig Richardson.
Plaza Premium Lounge in Taipei received the certificate of appreciation from Taoyuan International Airport for the participation in 2017 Flight Safety Programme organized by the airport.
Airport Authority of Vancouver International Airport has collected nominations from the general public through various platforms to select airport employees for this award.
Plaza Premium Group Focus welcomes all your comments and feedback, please send your ideas to Edward Cheng at edward.cheng@plaza-network.com For business enquiries, please contact businessdevelopment@plaza-network.com Printed on environmentallyfriendly paper
Plaza Premium Group Focus is published by Plaza Premium Lounge Management Limited. All rights reserved. This publication may not be sold. No part of this publication may be otherwise reproduced, adapted, performed in public or transmitted in any form by any process without the prior authorization of Plaza Premium Lounge Management Limited. © Plaza Premium Lounge Management Limited 2017
SUMMER/AUTUMN 2017 15