Customer Satisfaction Poll- A must for every business
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In this world of ever-rising competition, the challenge of keeping your cost at a lower level is itself a big challenge. Every successful business owner has to realise the fact that cost of retaining customers is always less than cost of finding new ones.Every business owner is well aware that there can be certain weaknesses in the production or delivery of the product and they want to overcome it through online poll.
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Through online poll, business owners get the feedback from the customers and can correct the problems. A properly conducted online poll can be an efficient and effective tool for improving your business's various bottlenecks. It is a powerful medium to ensure that your customers are happy and loyal.
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Through online poll you as a business owner get an idea about the positive and negative perceptions of your customers. With this clue on the perception of your customer, you can design your marketing and sales strategy. You have to understand that one negative comment posted on a social media site can bring a negative impact on your brand.
Online customer satisfaction poll will be worthy only if you will put the result collected into decision-making. The data so collected through the online poll should be properly scrutinised and analysed.
Your customers would be delighted if you will update them regarding the changes based on their feedback.You can always conduct a follow-up poll to measure whether changes have worked. Your customers will give their opinion on whether they are happy with the changes made on their recommendations.
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The new data collected can again be analyzed and compared with the previous collected data
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You can also go for an online poll where personal touch is given due importance.
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You can personally contact some of your unhappy customers and try to resolve their problem.If a customer's comment has helped you improve your questionnaire, he can be contacted and acknowledged for his help.
Poll-Deep is an online tool that you can create awesome polls with. “Create polls with ease, get instant feedback and learn more from your audience than yes, no or maybe so.� We'll help you to understand what influences the answers to your questions and enable you to quickly spot trends in your home country and around the world.
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