MICHAEL DONNELLY

Service Consultant

What is your role at PCW?

am a Service Consultant here at Willoughby, I take pride in developing relationships with current and new PCW customers.

Tell us a little bit about your motoring background?

qualified as a trained motor mechanic in Ireland before relocating to the United Arab Emirates to work in the motor industry over there, now here in Australia for a new chapter.

What appealed to you about working with the Porsche brand?

The biggest appeal for me was to fulfil my childhood dream to own a Porsche! Working at Willoughby really does define the differences in customer focus between other marques in the industry, I really appreciate that.

What has been your experience working with the PCW team?

This really is an amazing opportunity, the team at Porsche Centre Willoughby have become my second family, this place is part of my life.

Do you have a favourite model?

The 911 of course and it would be a 997 911 Carrera 4S new enough to use everyday and old enough to provide some analogue classic charm.

Describe your perfect day at Porsche Centre Willoughby?

The perfect day at PCW is everyday, I get a great sense of achievement in helping our clients solve any issues they may have. it's my goal to meet and exceed their expectations.

How do you relax and unwind from a busy day?

After a busy day I spend time with family, I find relaxation in cycling, listening to music and catching up with friends.

How long have you been with PCW?

My PCW journey began in 2019.

How did you find your way here?

I had taken a break from the motor industry when a friend of mine who was an employee here asked if I wanted a real job?

So in the end I came recommended, the rest is history.

What has been a highlight during your time at PCW?

The memorable moments for me have been many, the 50th anniversary was brilliant as it involved so many customers in the celebration that totally transformed the dealership. Another was the launch of the 992 generation 911 in Australia which provided the opportunity to drive the Porsche on the race track.

How have you found PCW compared to the likes of the other luxury car brands you have worked for?

That is a simple answer, PCW and Porsche are ahead of the game, the systems and value on customer experience means that no other dealership or brand can compare.

Tell us about your life outside of PCW?

Life outside of PCW is all about family, making family memories is the best kind of busy.