Monday, December 10, 2018
ISO9001/2015 Internal Audit - EMERGENCY CALL V1
Date Monday, December 10, 2018
Name of Auditor Rob May
Scope & Objective of Audit TO ENSURE THE PROCESS BEING CARRIED OUT CONFORMS TO THE PROCESS IN THE MANUAL. IF NOT, DOES THE PROCESS NEED CHANGING? OR IS THE PROCESS NOT BEING FOLLOWED CORRECTLY?
JOB EXAMPLE Customer Name Robinson brothers
1. CALL OUT LOGGED ON SYSTEM (JOT FORM)? YES
2. JOB NUMBER ALLOCATED R2252
CALL IN ACT DIARY? NO
COMMENTS Callout was recorded in 'Staffhub' initially then added to Act diary later on. F.Makal was offsite when call was logged.
COMPLETED JOB SHEET RETURNED WITH HOURS SPENT AND EXACTLY WHAT WAS DONE ON SITE? Done
1
WAS ANY WORK TO BE CARRIED OUT INTERNALLY PRIOR TO JOB BEING COMPLETED NO - JOB COMPLETE
WORKS ORDER RAISED AND COMPLETED NO
COMMENTS Gold contract
JOT FORM CALL OUT REQUEST CLOSED DOWN? YES
JOB SHEET SCANNED AGAINST SCALE CARD? YES
JOB TO BE CLEARED DOWN ON ACT AND PASSED TO ADMIN AS COMPLETED (Service admin) Done
WAS A CALIBRATION CERTIFICATE RAISED? NO
WAS THE JOB INVOICEABLE? NO
Statement of Finding Emergency callout process followed through from initial phone call by customer to completion.
Requirement To assess the process to ensure adherence.
Evidence emergency call out request - R2252 PWS Jobsheet R2252
Corrective Action Required No
2
Result of Audit Pass
Upload copies of evidence / related documents here
3