Management Review Agenda V5 To comply with ISO9001:2015 clause 9.2.1 Management review inputs Topic 1.
The status of actions from previous management reviews;
2.
changes in external and internal issues that are relevant to the quality management system;
Attendees : LBP, TBP, FM, AD, RR. Appologies – SS.
Comments
Action
1.
Dynamics App -new version Reece to check and highlight any issues.
To be mentioned in QW
2.
Brexit an improved exchange rate has offset the additional costs involved. Consolidating orders has meant that some are taking longer to come in, this should be reflected in Q. This involves Scamie and Dini.
Actionee
RR
Deadline
3. QUALITY OBJECTIVES REVIEW Information on the performance and effectiveness of the quality management system, including trends in; a. customer satisfaction and feedback from relevant interested parties; Customer Satisfaction b. Process performance and conformity of products and services
Topic
Comments
1. Customer Satisfaction
Action
Actionee When sending a report out there should be al ink attached to the customer satisfaction survey.
2. Customer Complaints
James – Driving Alex – Driving
3. Staff Accidents
N/A
4. Damage to customer property
N/A
5. Late Deliveries
Scaime
Deadline FM / RR
Both cases were resolved.
Atex order cancelled
Dini(Robinsons order not processed)
6. Non-conforming Product
Dini (3590)Dynamics case number : 04797
Talk to Anton to resolve
FM
7. Warranty Returns
Dini paperwork is complicated so they send out new products, this has an environmental impact.
8. Workshop Errors
All received and closed
9. Preventative Actions
N/A
10. Corrective Actions
All received and closed
Cases should all be logged for repairs.
11. Identifying & Managing Opportunities
IAT Exhibition
RR to research footfall and opportunities etc.
12. Managing Contingency planning and Risks
Covid
All staff have now had 2 jabs.
Need to investigate / establish a new warranty return procedure
Self test kits are available
LBP / FM
RR
when needed.
13. the effectiveness of actions taken to address risks and opportunities (see 6.1.);
14. opportunities for improvement.
Covid
Very effective inoculations all done.
Loader Version
Create a process to follow (screenshots etc)
Dini Tools training (Software)
monitoring and measurement results; a.
External audit results;
b. Internal Audit results
c.
Internal Audit Assessment
d.
The performance of external providers;
17/09/2021 All Done
Carry out Internal Audit Assessment Dini (track e-mails to cases)
Reviewed and up to date. Warranty issues need to be addressed
Reviewing Context of the Organisation IS Section 4.1 Still relevant to the organization and does anything need adding or removing?
Reviewed and up to date.
RR / FM
IS Section 4.2 Still relevant to the organization and does anything need adding or removing?
Reviewed and up to date.
The adequacy of resources; a) Facilities - Office
Office layout to be reconfigured.
New desks to be supplied.
All
Staffing levels to be increased. b)
IT / Software
RR to get a new laptop.
TB
Milestone to move over to the older server. c) Workshop
Tool kits to order
Oder 2 x RS kits
d) Vehicles
Investment in a new van
TB / LB P
e)
Kitchen & WC Facilitiy
Reconfigure kitchen and update appliances
Check availability rekitchen fitters
f)
Staffing
New Engineer needed
Advert has been temporarily paused due to work at Palletforce. Sales Figures –
AD / FM
a) New Goods
b) Contract
c) Service / Repair
b)
A.O.B
Figures have improved from last year
New contract reminders have been sent out.
Print Sage reports
Some will need chasing up.
AD
RR
Run a report form Sage
LB P
Steve and Reece to get FLT licenses
Contact to organize
FM
Palletforce was discussed
RR to allocate resources through dynamics. Over time is available to include working at weekends.
RR