Management Review Agenda V3 Date Of Meeting: 4.07.2018 To comply with ISO9001:2015 clause 9.2.1 Attendees Lucy Bennett- Poole - Managing Director Anthony Bennett-Poole- Sales Director Rob May – Technical Manager Fabian Makal - Service co-ordinator Lucja Natkaniec- Office Manager
Management review inputs
Topic 1.
The status of actions from previous management reviews;
Comments
Action
Atex Glands have been checked against Serial numbers
Run Report on all Atex installation with o check list.
Upgraded to Quotewerks SQL is not done yet due to server issues with sage
This will be completed once TB knows whats happening with the server software upgrade
Act audit is done. Act training to engineers has been carried out successfully. We not to update Sage 200 yet, it is over budget currently.
Actioner RM, FM
TBP
TBP, LBP
LBP/TBP
Deadline
Scaime not support us to enough so we start looking potential new suppliers.
We have meeting with potential supplier -Laumas in 09.07.2018
Quality audit BSI run in 20.07.2018
2.
changes in external and internal issues that are relevant to the quality management system;
3.
information on the performance and effectiveness of the quality management system, including trends in;
LTB/TBP
LBP
New Stock system to control our products.
Incudes spot checks and audit plan.
FM
N/A
a) customer satisfaction and feedback from relevant interested parties; Customer Satisfaction
Customer satisfaction feedback are very good and good.
We still waiting feedback from Bostik Steven Lyon from last service and calibration visit.
FM
20.07.2018
b) Process performance and conformity of products and services;
All non-conformances have been reviewed but some have not been closed down as ongoing review is required
c) The extent to which quality objectives have been met;
None
Engineers
LBP
31.07.2018
1. Customer Complaints
There were no complaints from Customers.
None
2. Staff Accidents
There were no staff accidents.
None
N/A
3. Damage to customer
There was no damage to customer property.
None
N/A
4. Late Deliveries
There were not late deliveries to customer.
None
N/A
5. Non conforming
Turier has sold a defective product twice to us.
property
Product
6. Warranty Returns
7. Workshop Errors
8. Preventative
Actions
9. Corrective Actions
Reviewed
Verification information from Sales Order.
None
Reviewed and Closed out when applicable.
Checking every product when we collect a product from Turier to ensure compliance.
N/A
Engineers
N/A
RM
N/A
Change Quote submission to give more information engineers to works.
LBP
18.07.2018
Change MRM – Suggestion Box
LP
20.07.201 8
None
Works order requires ammending
Change works order to reflect requirements
Written process for Trade approval
Add process to audit plan creating by Tony
LBP
TBP
30.08.201 8
9.07.2017 10. monitoring and
measurement results;
a.
External audit results;
None
a) Internal Audit results
Internal audit result is good.
b.
Review meeting with our suppliers.
The performance of external providers;
External Audit by BSI will be 20.07.2018
LBP LBP
Paul from Cognex coming in 10.07.2018. Booking meeting with Dini Argeo and Turier
LBP/TBP
31.07.2018 N/A N/A
LBP
The adequacy of resources; a) Facilities - Office
We bought some new chairs to office.
Fabian finally is happy.
20.07.201 8
Aircon is now in meeting room.
Installed Air condition in Lucy and Tony Office – Lucy finally is happy
Upgrader of Server to 2018.
TBP to look info it.
TBP
N/A
c) Workshop
Order New Cabinet for load cell.
Ordered by Fabian
FM
10.07.201 8
d) Vehicles
Problem with battery in Van H63 OAM.
FB will be take this van once a week.
FM
N/A
Vehicle Policy has been signed by all engineers except Robin
Robin Burgess to sign Vehicle Policy – RB / FM to ensure this happens
FM/.RM
BEFORE THE END
b) IT / Software
OF AUGUST e) Kitchen & WC Facility
We order more hand towels
Submit an order every quarter.
LN
N/A
We bought new plates and forks
Sales Figures – a) New Goods
Good improvement compared to Q1
N/A
We decided to not buy Sage 200 is very expensive. Sales figures are now correctly input against projects on sageso we can see all profit from project. Continue to input all line items to correct NC’s this is helping enourmously
b) Contract
Good Improvement
LN
Potential get a new contract.
LB
N/A
LBP to work on obtaining more contracts. c) Service / Repair
Good Improvement
Nomincal codes are helping us to identify exactly what is being invoiced for service / repair
Service Engineers
N/A
Engineers to keep upselling where possible. b)
the effectiveness of actions taken to address risks and opportunities (see 6.1.);
The effectiveness cannot be measured at this time as the actions have not been required.
To keep monitoring potential risks
all
ONGOING
c)
opportunities for improvement.
How we can get faster payments from 2SFG??
Suggestion Box reviewed every Monday meeting. d)
A.O.B
Put Serial No’s for main boards to reverification trade approval.
THE NEXT MRM HAS BEEN 05TH October 2018
Look into early payment discount for 2SFG. Suggestion box has slowed down, but has clear benefits to everyone. RM to write process.
LN
31.07.2018
LBP RM
LBP/TBP/RM/FM/LN
30.09.2018