MERCHANT STRONHOLD Merchant Stronghold is the #1 High Risk Merchant Services Provider
BY APOORV JOSHI
INTRODUCTION
Chargeback is a mechanism by which a cardholder claims the merchant and calls the credit card issuer to dispute a transaction that had previously been credited. A cardholder may have various reasons to raise a dispute against the transaction like goods and services never supplied to the customer, defective merchandise received by a customer, refund not processed to the customer, merchant used the expired card and so on. The Merchant needs to give an explanation about the amount debited from cardholder account.
WHAT IS CHARGEBACK REPRESENTMENT? Chargeback Representment is a term for providing Packet of Evidence as per Reason Codes to acquiring bank or the Credit Card Company that shows that the transaction was made with full knowledge of the cardholder and also shows that cardholder agreed with all the Terms and Conditions which was displayed before buying the Product or Services. Chargeback also includes the information about Full Refund and Partial Refund issued to Cardholder.
ACES GRAPHICS
TIPS ON EFFECTIVE CHARGEBACK REPRESENTMENT: Spot the Reason Code and collect evidence according to it. Collect all the evidence which was provided to the customer at the time of sale and arrange in a single packet. Always highlight Important key proofs like order id, tracking number, customer’s email id, IP address, order confirmation etc. Provide proof of Refund if Customer refunded before disputing the Chargeback. Provide all evidence which was signed by Customer before buying the Services.
ISSUES THAT STOP YOU FROM A PERFECT CHARGEBACK REPRESENTMENT: The important issue is time frame; Merchant should send all evidence before the deadline. Provide all evidence according to the reason code, there is no chance for mistake. Show all the agreement(s) signed by a customer in a proper manner. Provide refund receipt as a Proof of Refund
Contact Information: Address: 10300 49th Street N Suite 427 Clearwater, FL 33762 Contact No: +1 (888) 622-6875 Fax Number: +1 (844) 465-4723 Email: info@merchantstronghold.com Website: https://www.merchantstronghold.comÂ
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