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Expert Alerts
Service Advisor™ Remote
Prevent downtime with predictive diagnostics.
Resolve issues more efficiently. With Service ADVISOR™ Remote, your dealer can remotely analyze Diagnostic Trouble Codes (DTCs) in near real time to isolate potential issues with your machine. When it’s convenient for you, a technician will arrive with the right parts and tools to get you back up and running.
An industry exclusive, Expert Alerts is a proactive monitoring system that notifies dealers (with a customer’s permission) of potential machine issues. This allows technicians to diagnose issues remotely and fix them before they become a problem. HOW IT WORKS: With your consent, your local PrairieCoast equipment can set up Expert Alerts on your machine to analyze telematics data to proactively identify potential component failures. With this advanced notification, technicians can make repairs at a convenient time for you with minimal disruption to your operation or bottom line.
Other key benefits of Service Advisor Remote: Remote Machine Recording
Clear & Refresh DTCs
Collects live machine operation data over a period of time to assist with the diagnosis of intermittent issues with-out the technician being present.
Enable technicians to remotely clear or refresh any trouble codes on a machine, helping them diagnose issues and be better prepared if a service call is needed.
Remote Programming Allows your John Deere dealer to resolve certain technical problems via your machine’s JDLink™ telematics connection. Updates can also be pushed to your machine remotely to resolve problems and enable enhancements.
Contact your local PrairieCoast equipment location to find out more.
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