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User Guide Stock/Lead Times Many items are held in stock for rapid delivery and are shown in the orange section ‘Stock Solutions’. ◊ Non-stock items are subject to longer lead times (normally 25-30 working days) and are displayed in our ‘Special Projects‘ section. Your expected delivery date will be notified upon receipt of order. ◊ Postcodes
PA, PH, IV, KW, and AB may be subject to longer lead times.
Prices, Corrections & Continuity
Normal lead times are indicated
Delivery
Every effort has been made to ensure that prices and product details
throughout the catalogue by the icons
are correct at time of going to press (December 2008). Prices can only
shown right. Days refer to working days
5-7 10-14
be guaranteed for 6 months until june 30th 2009. All prices are
from receipt of order.
exclusive of VAT, which will be charged at the rate prevailing at the time of invoice. We reserve the right to make product changes, price changes and product improvements during the life of the catalogue.
Most of the pages in this “ORDERING INFORMATION”
Part of the unrivalled service we provide is our unique FREE DELIVERY*
box, which relates to the codes
and FREE ON-SITE ASSEMBLY** anywhere in mainland Britain.
for the furniture finish choice.
*Exceptions: Safes shown on pages 227. These are heavy items - for installation a questionnaire must be completed and a price for
day delivery
Ordering Furniture catalogue have our
Delivery & Installation
day delivery
Delivery
Please use these codes to
*Ordering Information When placing your order please suffix the product code with the relevant code for the colour you require e.g. add BCH for Beech & Silver = ZIMSW12SP2DBCH - please refer to the swatches shown.
eliminate order errors.
installation will be quoted.
Cancellation of Orders/Deliveries
*Storage unit interior fittings: Storage units will be sited at point of
Cancellation of standard stock items must be in writing.
use with interior fittings left for customer self-installation. Full
The Company reserves the right to charge an administration fee.
instructions will be supplied with each fitting.
Orders for non-stock items (specials) cannot be cancelled once the
**Premises Management: Premises Management products on pages 214 - 226 will be delivered unpacked to pavement level only. *Home (residential) deliveries: Due to the special arrangements that
order has been accepted. A storage charge may be levied against any deliveries that are not accepted on the confirmed delivery/installation date.
need to be made when making home deliveries a charge of £10 per
Wood Veneers & Fabric Finishes
delivery will be made for each delivery to a residential address.
While manufacturers strive to achieve excellent colour matching, real
Normal delivery for stock items is 5-7 working days except postcodes
wood veneer and wool are natural products and shade matching cannot
PA, PH, IV, KW, and AB which will be by agreement at time of order.
be guaranteed. Exposure to natural light will alter wood colour over a period of time. Finishes illustrated within this catalogue may be altered
Help us to Help you!
slightly by the printing process and should only be used as a guide.
Prior to delivery please ensure that the area where your new furniture is to be assembled and fitted is cleared, and where applicable that the lifts are made available to our installers. Please
Fabrics
also ensure that other work likely to interfere with the installation is completed (e.g. Carpet fitting and decorating). If there is likely to be a delay please notify our Sales Office at the earliest opportunity. We reserve the right to charge for delays not notified before the delivery is dispatched.
Where a fabric covered product is available from stock the relevant stock colour is shown on the page. For further details, fabric swatches are shown on pages 228 - 232 of this catalogue. Fabric colours illustrated within this catalogue may be altered slightly by the printing process and should only be used as a guide with natural fibres such as wool a shade variance may be experienced. The fabric manufacturers provide an excellent swatch service. This is accessed through their web sites noted at the bottom of the swatch pages.
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